30611 Management courses

Course Overview The comprehensive Cisco ASA Certificate Course has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Cisco ASA Certificate Course today, and learn from the very best the industry has to offer! This best selling Cisco ASA Certificate Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Cisco ASA Certificate Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Cisco ASA Certificate Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Cisco ASA Certificate Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Cisco ASA Certificate Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Cisco ASA Certificate Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Cisco ASA Certificate Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Duration 2 Days 12 CPD hours This course is intended for Built for experienced IT Professionalsworking with Citrix Virtual Appsand Desktops who need to plan for,implement, or manage a ProvisioningServices environment. Potential studentsinclude administrators, engineers, andarchitects. Overview #NAME? In this course, students will learn to install and configure a highly available Citrix Provisioning farm according to leading practices. In this course, students will learn about the architecture, communication, and processes that make up Citrix Provisioning to be successful with deploying and managing a farm. Manage and integrate vDisks and target devices with Citrix Virtual Apps and Desktops for easy rollback, upgrades, and performance of Virtual Delivery Agent machines. At the end of this course students will be able to install, configure and manage the CitrixProvisioning 7 solution. Advanced Provisioning Learning Objectives Introduction to Citrix Provisioning (PVS) Getting Started with Citrix Provisioning Citrix Provisioning Architecture Citrix Provisioning Infrastructure Lab VM Power Management Learning Objectives The Citrix Provisioning Server The Farm Database The Store Streaming the vDisk Lab VM Power Management Learning Objectives vDisk Introduction Master Target Device Preparation Streaming Introduction Boot Methods Target Devices Lab VM Power Management Learning Objectives Target Devices Introduction Reads and Writes Machine and User Data Integrating Citrix Provisioning with Citrix Virtual Apps and Desktops Lab VM Power Management Learning Objectives The Complete Architecture Overview The Citrix Virtual Desktops Setup Wizard Manage the Target Devices through Creating Device Collections Using Provisioned Services with Citrix Virtual Apps and Desktops Managing Citrix Provisioning from Citrix Cloud Advanced Architecture Lab VM Power Management Learning Objectives Farm Component Scalability Store Redundancy Farm Database Redundancy Supporting Citrix Provisioning Lab VM Power Management Learning Objectives vDisk Updates Delegate Administration Audit and Support Alternative vDisk Update Methods

Duration 3 Days 18 CPD hours This course is intended for Database Administrator Enterprise Architect System Administrator System Architect Technology Consultant Overview This course will prepare you to: Understand the concepts of SAP BTP Understand the tasks of an SAP BTP administrator Administrate accounts, services, and users in SAP BTP Manage connections, databases, and monitoring in SAP BTP This course will prepare you to:Understand the concepts of SAP BTPUnderstand the tasks of an SAP BTP administratorAdministrate accounts, services, and users in SAP BTPManage connections, databases, and monitoring in SAP BTP SAP Strategy RISE with SAP and Intelligent, Sustainable Enterprise SAP BTP Use Cases Architectures Account Model and Services ABAP, Cloud Foundry, and Kyma Runtime Environments Cloud Development Concept Configuration Discovery Center and Boosters Command Line Interface Connectivity Destinations Cloud Connector User Management Account User Management SAP Cloud Identity Services Database Offerings SAP HANA Cloud Application Lifecycle Management Product Portfolio Monitoring SAP Application Logging Service SAP Cloud ALM Interface Channel SAP Cloud Transport Management Service SAP Cloud Transport Management Service Additional course details: Nexus Humans Introduction to SAP Business Technology Platform (BTP) Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to SAP Business Technology Platform (BTP) Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications. Overview After completing this course, students will be able to: •Analyze data by using queries and reports. •Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server. •Deploy and manage the Configuration Manager client. •Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. •Identify and configure the most appropriate method to distribute and manage content used for deployments. •Distribute, deploy, and monitor applications for managed users and systems. •Maintain software updates for PCs that Configuration Manager manages. •Implement Endpoint Protection for managed PCs. •Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices. •Configure an operating-system deployment strategy by using Configuration Manager. •Manage and maintain a Configuration Manager site. In this course, students will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Managing computers and mobile devices in the enterprise Overview of systems management by using enterprise management solutions Overview of the Configuration Manager architecture Overview of the Configuration Manager administrative tools Tools for monitoring and troubleshooting a Configuration Manager site Lab : Exploring the Configuration Manager tools Analyzing data using queries, reports, and CMPivot Introduction to queries Configuring SQL Server Reporting Services Analyzing the real-time state of a device by using CMPivot Lab : Creating and running queries Lab : Configuring SSRS Lab : Analyzing the real-time state of a device by using CMPivot Preparing the Configuration Manager management infrastructure Configuring site boundaries and boundary groups Configuring resource discovery Organizing resources using device and user collections Lab : Configuring boundaries and resource discovery Lab: Configuring user and device collections Deploying and managing the Configuration Manager client Overview of the Configuration Manager client Deploying the Configuration Manager client Configuring and monitoring client status Managing client settings and performing management operations Lab : Deploying the Microsoft System Center Configuration Manager client software Lab: Configuring and monitoring client status Lab : Managing client settings Managing inventory for PCs and applications Overview of inventory collection Configuring hardware and software inventory Managing inventory collection Configuring software metering Configuring and managing Asset Intelligence Lab : Configuring and managing inventory collection Lab : Configuring software metering Lab : Configuring and managing Asset Intelligence Distributing and managing content used for deployments Preparing the infrastructure for content management Distributing and managing content on distribution points Lab : Distributing and managing content for deployments Deploying and managing applications Overview of application management Creating applications Deploying applications Managing applications Deploying virtual applications by using System Center Configuration Manager (Optional) Deploying and managing Windows Store apps Lab : Creating and deploying applications Lab : Managing application supersedence and removal Lab : Deploying virtual applications by using Configuration Manager (Optional) Lab : Using Configuration Manager to deploy Windows Store apps Maintaining software updates for managed PCs The software updates process Preparing a Configuration Manager site for software updates Managing software updates Configuring automatic deployment rules Monitoring and troubleshooting software updates Enabling third-party updates Lab : Configuring the site for software updates Lab : Deploying and managing software updates Implementing Endpoint Protection for managed PCs Overview of Endpoint Protection in Configuration Manager Configuring, deploying, and monitoring Endpoint Protection policies Configuring and deploying advanced threat policies Lab : Implementing Microsoft System Center Endpoint Protection Lab : Implementing advanced threat policies Managing compliance and secure data access Overview of Compliance Settings Configuring compliance settings Viewing compliance results Managing resource and data access Lab : Managing compliance settings Managing operating system deployment An overview of operating system deployment Preparing a site for operating system deployment Deploying an operating system Managing Windows as a service Lab : Preparing the site for operating -system deployment Lab : Deploying operating -system images for bare-metal installations Managing and maintaining a Configuration Manager site Configuring role-based administration Configuring Remote Tools Overview of Configuration Manager site maintenance Backing up and recovering a Configuration Manager site Lab : Configuring role-based administration Lab : Configuring Remote Tools Lab : Maintaining a Configuration Manager site Additional course details: Nexus Humans 20703-1 Administering System Center Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 20703-1 Administering System Center Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

From Practitioner to Leader

Embark on a rewarding journey in adult care with our comprehensive Adult Care Diploma. Understand mental and physical health complexities, enhance quality of life for the elderly, and prepare for the future of care with advanced planning. Ideal for aspiring caregivers seeking depth, empathy, and expertise in their career.

Highlights of the Course Course Type: Online Learning Duration: 12 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about SEN teaching, early years foundation stage, child safeguarding Understand the core competencies and principles of SEN teaching, early years foundation stage, child safeguarding Explore the various areas of SEN teaching, early years foundation stage, child safeguarding Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert SEN teacher or early years foundation stage teacher or child support worker or child protection and child safeguarding officer Teaching Assistant Training Course Advanced (TA, SEN, EYFS and Child Protection Officer) Course Master the skills you need to propel your career forward in SEN teaching, early years foundation stage, child safeguarding. This course will equip you with the essential knowledge and skillset that will make you a confident SEN teacher or early years foundation stage teacher or child support worker or child protection and child safeguarding officer and take your career to the next level. This comprehensive teaching assistant course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this teaching assistant course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective SEN teaching, early years foundation stage, child safeguarding practice and equip you with the essential skills, confidence and competence to assist you in the SEN teaching, early years foundation stage, child safeguarding industry. You'll gain a solid understanding of the core competencies required to drive a successful career in SEN teaching, early years foundation stage, child safeguarding. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for SEN teacher or early years foundation stage teacher or child support worker or child protection and child safeguarding officer or for people who are aspiring to specialise in SEN teaching, early years foundation stage, child safeguarding. Enrol in this teaching assistant course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive teaching assistant course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this SEN teaching, early years foundation stage, child safeguarding can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This teaching assistant course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This teaching assistant course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This teaching assistant course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Starting Your Role As A Teaching Assistant Starting Your Role As A Teaching Assistant 00:15:00 Becoming A Part Of The School Becoming A Part Of The School 00:25:00 A Supportive Learning System A Supportive Learning System 00:10:00 The Art Of Teaching The Art Of Teaching 00:15:00 Culturing Your Presence Culturing Your Presence 00:20:00 The School Curriculums The School Curriculums 00:20:00 Understanding The Pupils Understanding The Pupils 00:10:00 Your Portfolio As A Teaching Assistant Your Portfolio As A Teaching Assistant 00:20:00 Improving Yourself Further Improving Yourself Further 00:20:00 Statutory and Regulatory Context for SEN Statutory And Regulatory Context For SEN 00:08:00 Understanding How Special Educational Needs & Disabilities Affect Pupils' Participation and Learning Understanding How Special Educational Needs & Disabilities Affect Pupils' Participation and Learning 00:06:00 Teaching Strategies and Approaches for Pupils with Special Educational Needs Teaching Strategies And Approaches For Pupils With Special Educational Needs 00:11:00 Drawing Up Inclusive Whole-School Policies And Procedures For SEN Drawing Up Inclusive Whole-School Policies And Procedures For SEN 00:13:00 Developing A Whole-School Policy On Assessment Developing A Whole-School Policy On Assessment 00:04:00 Inclusive Education For Students With Special Educational Needs Inclusive Education For Students With Special Educational Needs 00:06:00 Leadership of Special Schools Leadership Of Special Schools 00:12:00 National Minimum Standards For Residential Special Schools National Minimum Standards For Residential Special Schools 00:09:00 Role And Functions Of The Board Of Management Role And Functions Of The Board Of Management 00:11:00 Education Planning for Individual Students Education Planning For Individual Students 00:03:00 EYFS Statutory Framework EYFS Statutory Framework 00:31:00 Working as an EYFS Teacher in the UK Working as an EYFS Teacher in the UK 00:28:00 EYFS Teaching Methods EYFS Teaching Methods 00:30:00 Principles and Theories of EYFS Principles and Theories of EYFS 00:35:00 The EYFS Cycle The EYFS Cycle 00:34:00 How to Support Children having Special Education Needs in Early Years How to Support Children having Special Education Needs in Early Years 00:26:00 Safeguarding Child Welfare & Safety in the EYFS Safeguarding Child Welfare & Safety in the EYFS 00:29:00 Adults Role in Early Years Foundation Stage Adults Role in Early Years Foundation Stage 00:30:00 The EYFS and Educational Philosophies, Benefits and Exemptions The EYFS and Educational Philosophies, Benefits and Exemptions 00:36:00 Early Years Ofsted Inspection and Quality Enhancement Early Years Ofsted Inspection and Quality Enhancement 00:27:00 The New Version of the EYFS Framework The New Version of the EYFS Framework 00:28:00 Understanding Child Safeguarding Module 2: Understanding Child Safeguarding 00:16:00 Child Abuse Module 3: Child Abuse 00:14:00 Legal Framework for Child Safeguarding Module 4: Legal Framework for Child Safeguarding 00:18:00 Recognition of Children in Need Module 5: Recognition of Children in Need 00:13:00 Effective Assessment of Children in Need Module 6: Effective Assessment of Children in Need 00:10:00 Safeguarding Arrangements Module 7: Safeguarding Arrangements 00:13:00 Child Safeguarding Standards Module 8: Child Safeguarding Standards 00:12:00 Key Organisations and Tips for Child Safeguarding Module 9: Key Organisations and Tips for Child Safeguarding 00:14:00 Recording Information Module 10: Recording Information 00:05:00 Conclusion Conclusion 00:02:00 Final Assessment Assessment - Advanced Diploma in Complete Teaching Assistant Course (TA, SEN, EYFS and Child Protection Officer) 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Participants who have actual experience in the data centre and/or IT infrastructures are best suited. Attendance of the CDCP© course is recommended but not a requirement. Overview After completion of the course the participant will be able to: 1. Develop and review their data centre strategy 2. Use different risk assessment methodologies together with practical tips specifically for data centre migrations to reduce the risk during a data centre migration 3. Understand different migration strategies 4. Understand the legal aspects when migrating a data centre 5. Understand the importance of Business Service Reviews and Service Level Objectives 6. Size and design the target data centre 7. Understand the importance of detailed discovery and how dependencies influence migration waves 8. Understand the safety requirements during migration 19. Get lots of practical tips when moving to another data centre This course is designed to expose participants to a step-by-step methodology which will enable them to reduce the risks involved when undertaking a data centre migration. It will also give participants a lot of valuable practical hints and tips by trainers having extensive experience in moving and consolidating mission critical data centre. Data Centre Strategy Data centre lifecycle Reasons to migrate a data centre Alternatives to data centre migration Consolidation Outsourcing Cloud computing Upgrade existing data centre or build new Project Management Project management and methods Scope statement Statement Of Work (SOW) Work Breakdown Structure (WBS) Allocate time to the project Cost and estimation methodology Project communication Risk Management Risk management and methods Risk identification Risk assessment methodologies Qualitative approach Semi-quantitative approach Quantitative approach Risk evaluation Risk treatment Risk in data centre migrations Migration Strategies Different data centre migration strategies Heterogeneous migration Homogeneous migration Physical migration Different IT transformations Pre-migration transformation Migration transformation Post-migration transformation Legal Aspects Regulatory requirements Contractual considerations Legal aspects when decommissioning High Level Discovery & Planning The importance of Business Service Reviews The concept of Availability The concept of Recoverability The importance of Service Level Objectives Requirements on designing the target IT architecture Information needed for high level planning Design Target Data Centre Requirements for the target data centre Sizing the data centre Architectural requirements Cooling requirements Power requirements Security Detailed Discovery and Planning The importance of discovery Automated discovery tools Asset management Network and system dependencies Detailed migration planning Migration waves Staffing Warranties and insurance Safety Safety precautions Technical safety review Electrical safety Lifting Personal safety during migration Fire safety during migration Security Controversy between access and security Access control Managing security during migration Security during migration Key management Practical hints and tips Continuous improvement Implementation Rehearsal Route investigation Resourcing Logistics team Packing Transport Installing the equipment Post migration support End of Project Why project closure Lessons learned Phased completion of project Criteria for project closure The outcome of the project End of project Exam: Certified Data Centre Migration Specialist Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Unlock the keys to securing your legacy and navigating the intricacies of estate planning with our comprehensive course. Designed for anyone eager to master the art of managing wills and probate, our curriculum offers an unparalleled journey through every vital aspect of the field. From the essential principles of crafting a will to understanding the nuances of intestacy, our course delivers profound insights with clarity and precision. Dive into the complexities of trusts, learn the procedures for obtaining probate, and gain the knowledge needed to rectify any errors in a will. Our expertly curated content ensures that you are well-equipped to handle all aspects of estate and probate law, demystifying even the most challenging concepts. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Whether you're preparing to manage your estate, assist others with theirs, or simply looking to enhance your understanding of this crucial area, our course provides the guidance you need. Delve into the critical processes such as revoking wills and leveraging the power of attorney, all explained in a clear and engaging manner. With a focus on practical application, this course empowers you to make informed decisions, ensuring that your expertise in wills and probate law is both comprehensive and actionable. Enrol today and embark on a journey that will transform your approach to estate planning and probate administration. Course Curriculum Module 01: An Introduction To Estate And Wills Module 02: Making A Will Module 03: Trusts And Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors In A Will Module 07: Revocation Of Wills Module 08: Power Of Attorney Learning Outcomes: Understand the fundamentals of estate management and will creation. Learn the process and legal requirements for making a valid will. Explore trusts and their role in estate planning and dispositions. Comprehend the rules of intestacy and their implications. Gain insights into the probate process and its legal aspects. Learn how to correct errors and revoke wills effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals planning their estate and writing a will. Legal professionals specialising in wills and probate. Executors of estates seeking legal knowledge. Family members managing intestate estates. Those interested in trusts and estate planning. Career path Estate Planner Probate Lawyer Trust Administrator Legal Consultant in Wills Probate Court Officer Will Writer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00