Workplace Mediation
An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.
Safer recruitment is designed to help those who are responsible for employing anyone who works with vulnerable groups, to identify and deter or reject individuals who are deemed to be at risk of abusing. It is crucial that all employers have a recruitment policy in place that takes into account safer recruitment best practices and considerations. This course covers key topics including: advertising, application forms, selecting candidates for interview based on the information they have presented, and post-interview checks - including DBS checks - before making an offer of employment. Recruitment of staff is now a complex process and there are many issues that need to be considered to ensure safe and successful recruitment, to reduce in turn the risk of harm, abuse and neglect of adults and children.
Overview Explore trading and hedging applications of barrier options across interest rate, FX, and equity markets. Who the course is for Executives of listed companies who want to enhance their knowledge and skills in ESG and sustainability. Corporate professionals who want to integrate ESG initiatives into their organizations and improve their ESG programs. ESG professionals who want to gain a deep understanding of ESG frameworks, reporting standards, and best practices Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now
Successful Teams
Keeping your vision alive
Difficult Conversations
The RQF Level 3 Outdoor First Aid Course is designed for individuals engaging in outdoor activities, offering advanced training in managing emergencies specific to outdoor environments. Here's a concise overview: Specialised Training: Tailored for outdoor enthusiasts, professionals, and leaders involved in remote outdoor activities or expeditions. Comprehensive Skills: Covers assessing and managing injuries, trauma care, medical emergencies, and evacuation procedures relevant to outdoor settings. Scenario-Based Learning: Simulated outdoor emergencies, providing practical application of skills in realistic scenarios encountered during outdoor pursuits. Remote Environment Preparedness: Emphasis on handling emergencies where immediate medical assistance might be limited, focusing on adaptability and resource utilisation. Hands-on Training: Practical sessions demonstrating wilderness-specific first aid techniques, including the use of specialised equipment. Communication and Decision-making: Training in effective communication and teamwork during outdoor emergencies, fostering quick and coordinated responses. This course equips outdoor enthusiasts, guides, and professionals with advanced first aid skills, preparing them to manage a wide array of outdoor emergencies in remote or challenging environments. Suitability - Who should attend? The RQF Level 3 Outdoor First Aid Course is suitable for: Outdoor Enthusiasts: Hikers, climbers, campers, and adventurers seeking skills to manage emergencies during outdoor pursuits. Professional Guides: Outdoor leaders, expedition leaders, and instructors responsible for group safety during outdoor activities. Workers in Remote Environments: Forestry workers, park rangers, and those working in remote or wilderness settings where immediate medical help might be limited. Sports Coaches: Coaches involved in outdoor sports or activities requiring knowledge of first aid in outdoor environments. Volunteers and Community Members: Individuals participating in community-based outdoor programs or volunteering in remote areas. Professionals with Outdoor Responsibilities: Individuals whose roles involve outdoor responsibilities and the need for advanced first aid skills in such settings. It's ideal for anyone seeking to enhance their ability to respond to outdoor emergencies where access to immediate medical assistance is limited. Outcome / Qualification etc. The outcomes of completing the RQF Level 3 Outdoor First Aid Course include: Advanced First Aid Skills: Proficiency in managing a broad range of outdoor-specific injuries and medical emergencies encountered in remote settings. Confidence and Preparedness: Enhanced confidence to assess, manage, and provide first aid in challenging outdoor environments. Scenario Adaptability: Ability to adapt first aid skills to diverse outdoor scenarios and make informed decisions in remote or adverse conditions. Effective Communication: Improved communication and teamwork skills essential for coordinating responses to outdoor emergencies. Emergency Preparedness: Understanding evacuation procedures, resource improvisation, and utilising outdoor-specific first aid equipment. Certification: Attainment of an accredited qualification demonstrating competence in outdoor first aid management. Completing this course ensures participants are well-equipped to respond competently and effectively to a wide array of outdoor emergencies. Training Course Content UNIT 1 OUTDOOR EMERGENCY ACTION Module 1 Introduction Module 2 What is outdoor first aid? Module 3 First aid equipment Module 4 Summon assistance Module 5 Monitoring Module 6 Scene survey Module 7 Primary survey Module 8 Secondary assessment Module 9 Resuscitation and AED Module 10 Disorders of respiration Module 11 Wounds and bleeding Module 12 Hypovolaemic shock UNIT 2 OUTDOOR INCIDENT MANAGEMENT DAY 2 Module 1 Incident management Module 2 Bones, joints and muscle injuries Module 3 Head and spinal injuries Module 4 Chest and abdominal injuries Module 5 Major illnesses Module 6 Anaphylaxis Module 7 Extreme heat and cold Module 8 Burns Module 9 Eye injuries Module 10 Poisoning Module 11 Bites and stings Module 12 Written assessment and course closure Course delivery details The delivery of the RQF Level 3 Outdoor First Aid Course typically involves a combination of: Classroom Sessions: In-person training covering theoretical aspects of outdoor first aid, including lectures, discussions, and presentations. Practical Workshops: Hands-on sessions allowing participants to practice first aid skills specific to outdoor scenarios, utilising equipment and simulations. Outdoor Simulations: Realistic scenario-based training in outdoor environments, replicating emergencies encountered during outdoor activities. Interactive Learning: Engaging activities, group exercises, and case studies to reinforce learning and encourage interactive participation. Qualified Instructors: Training facilitated by experienced and certified outdoor first aid instructors knowledgeable about outdoor emergency management. Assessment and Certification: Evaluation of skills and understanding through practical assessments, quizzes, or examinations leading to certification upon successful completion. This mixed approach ensures a comprehensive understanding and practical application of first aid skills tailored for outdoor settings. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies After completing the RQF Level 3 Outdoor First Aid Course, individuals may pursue further studies or complementary training, including: Advanced Outdoor First Aid Courses: Specialised courses focusing on specific aspects like wilderness trauma, advanced rescue techniques, or extended wilderness medical training. Wilderness Medicine Certification: Advanced programs offering in-depth knowledge in wilderness medicine, ideal for those aiming for higher expertise in outdoor medical care. Leadership and Outdoor Education Courses: Studies in leadership, outdoor education, or adventure sports coaching, complementing first aid skills for leadership roles in outdoor settings. Specialised Rescuer Certifications: Training in technical rescue skills, rope rescue, water rescue, or other specialized rescue techniques relevant to specific outdoor activities. Medical Certification Programs: Pursuing medical certifications or courses in emergency medicine, paramedicine, or healthcare, enhancing medical expertise for outdoor settings. Continued education allows individuals to deepen their understanding, broaden their skill set, and specialise further in managing emergencies in diverse outdoor environments
This dynamic programme empowers attendees to enhance their emotional intelligence, forge meaningful connections in every interaction, engage in impactful coaching conversations, and cultivate resilience and psychological safety. Through interactive workshops, compelling discussions, and practical exercises, participants will acquire skills and insights necessary to foster a space for collaboration helping shape an environment of trust and openness in their professional and personal spaces
Bad news - people don't buy your product. Better news - they don't buy anyone else's product either. Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'. So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap. This course will help participants: Build rapport with authenticity Use open questions, listening and summary to properly understand the prospect Use 'impact' questions to 'stack the pain' of remaining with the status quo Convert features into personalised benefits that reflect stated needs Handle objections with calm confidence Identify buying signals Close effectively Convey credible urgency centred on the prospect's - not the salesperson's - interests 1 What makes a customer buy any product? Moving towards 'pleasure' Moving away from 'pain' Robert Cialdini's Psychology of Influence - buying motives Understanding what your product does for customers Why there is never a 'one size fits all' approach What are the real 'unique selling points' and why the salesperson is the real 'USP' At what point does the customer emotionally buy your product? 2 Getting past gatekeepers What gatekeepers' motivations are How to make them your friend rather than your enemy How to make your call harder to block than to put through How to control the gatekeeper with questions, not answers Using Cialdini's 'reciprocity' law to get put through more often Practical exercise in which the trainer poses as gatekeeper 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why How to 'stack the pain' of the status quo with 'impact questions' Practical 'pain stacking' exercise in pairs What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing Practical funnelling exercise in pairs The power of summary 4 How to create tailored benefits and not 'dive into solution' What is 'diving into solution'? Examples and analogies Why it is to be avoided Practical exercise in pairs - how it feels to have solutions offered up too early How to avoid 'feature-dumping' What is 'value selling'? How to create tailored benefits How to convert product features into benefits How to deal with the prospect's competitor allegiance 5 Handling objections and testing the water How to overcome the price objection by selling value Common objections the participants encounter and answers that work The objections salespeople carry in their own heads The 'A-C-E' objection-handling model How to uncover objections When - and when not - to trial close 6 Closing skills Why salespeople often close too early How to identify buying signals How to use urgency with skill and effectiveness Four killer closing techniques that work How to avoid buying the product back by careless post-sale talk How to ask for referrals for your product How to 'farm' the account for future opportunities 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace