1241 Management courses in Godalming

Encourage people to think about how they can improve their performance through asking questions and coaching effectively. Course overview Duration: 1 day (6.5 hours) This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team. Objectives By the end of the course you will be able to: Define what coaching is and how it differs from and complements other management techniques State the benefits that coaching has for team members, managers and the business Use the key skills of coaching Implement strategies to deal with resistance to coaching Give feedback effectively while coaching Practice your coaching skills with real-life situations ContentWhat is Coaching How does coaching differ from mentoring, training, counselling? Giving advice vs coaching – The Power of 3 How does coaching support performance? Coaching as a leadership style Benefits of Coaching What are the benefits of taking a coaching approach for Team membersManagersThe wider organisation Key Skills How to build rapport for a positive coaching relationship Effective listening – understanding and practising the different levels involved in active listening Smart questioning The power of observation – reflecting back what isn’t being said Practical application throughout The GROW model for Coaching Understanding how to use the GROW model Types of questions to use at each stage Demonstration and practice Resistance for Coaching and Strategies Why might people be resistant to coaching? The role of “experts”, self-talk and self-concept in our thinking Expanding comfort zones Contracting and ethics Feedback/Directive Coaching Directive vs Non-Directive Coaching How and when to give feedback when coaching A feedback model Practice Action Planning

Overview Interest Rate Options are an essential part of the derivatives marketplace. This 3-Day programme will equip you to use, price, manage and evaluate interest rate options and related instruments. The course starts with a detailed review of option theory, from a practitioner’s viewpoint. Then we cover the key products in the rates world (caps/floors, swaptions, Bermudans) and their applications, plus the related products (such as CMS) that contain significant ’hidden’ optionality. We finish with a detailed look at the volatility surface in rates, and how we model vol dynamics (including a detailed examination of SABR). The programme includes extensive practical exercises using Excel spreadsheets for valuation and risk-management, which participants can take away for immediate implementation Who the course is for This course is designed for anyone who wishes to be able to price, use, market, manage or evaluate interest rate derivatives. Interest-rate sales / traders / structurers / quants IT Bank Treasury ALM Central Bank and Government Treasury Funding managers Insurance Investment managers Fixed Income portfolio managers Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

The aim of the course is to celebrate diversity, challenge biases, and ensure equal opportunities for all.

A high-impact programme designed to be fun and to get people fully involved. The first-class, jargon-free content is based on what people need to know in practice, not off-putting legal language. This introductory course covers: Introducing Working Safely: Accidents can happen to anyone. The realities of the human suffering behind the statistics. The importance of personal responsibility. Defining hazard and risk: Focusing on the six broad hazard groups, participants are asked to think about the hazards and risks they come across in their own work. 'Risk assessment' demystified. Identifying common hazards: All the main issues - aggression and violence, asbestos, bullying, chemicals and harmful substances, computer workstations, confined spaces, drugs and alcohol, electricity, fire, getting in and out, height, housekeeping, lighting, manual handling, noise, personal hygiene, plant and machinery, slips and trips, stress, temperature, vehicles and transport, and welfare facilities. Improving safety performance: Bridging the gap between management and workforce, encouraging participants to play their part. Also covered: contract work, inspections, safe systems and permits, protective equipment, signage, emergency procedures, reporting and health checks.

This course is developed for care staff and volunteers to raise awareness of the causes of incontinence, the use of continence aids and promotion of good practice.

2 day Leadership workshop * Pre workshop Leadership diagnostic analyses your current leadership behaviour and impact on business results * Workshop format includes Diagnostic report debrief & planning for change, Leadership Style, Creating and communicating Vision, Goal setting and commitment to achievement, Coaching & Developing Staff, Performance Management, Rewards and Recognition, Teamwork and Motivation, via simulations, discussion and your current real-world issues. *Leadership diagnostic re-measure after 6 months to quantify improvement, change etc.

Understand the Mental Toughness model and look at how to improve your mental toughness with the 4c’s. Course overview Duration: 1 day (6.5 hours) Mental toughness is the ability to resist, manage and overcome doubts, worries, concerns and circumstances that prevent you from succeeding, or excelling at a task or towards an objective or a performance outcome that you set out to achieve. Our one day programme can help you to achieve this by using tools and techniques to help you perform under pressure and ensure your wellbeing. Objectives  By the end of the course you will to: Identify the causes of stress and how to prevent them Assess your mental toughness using the MTQ48 measure Use tools and techniques to develop your mental toughness Content Understanding Stress, Pressure and Challenge The causes of stress How stress can manifest itself Threat response The Stress performance curve Stress, challenge and pressure Positive stress Mental Toughness, Stress Management and Resilience Defining stress management, resilience and mental toughness How they differ and how they affect each other Mental Toughness Understanding mental toughness The importance of mental toughness The benefits of developing your mental toughness The 4 Cs of Mental Toughness How we approach Challenge Control our emotions Develop Confidence Create Commitment MTQ48 Profile Understanding your MTQ48 profile Looking at your mental toughness Areas for development Developing Mental Toughness Managing physical energy to deal with stress Developing healthy habits for managing stress Multitasking and the ability to focus Identifying unhelpful thought patterns Positive and pragmatic thinking approaches Managing your approach to change and challenge Ways of developing mental toughness

Mental Health First Aid England Aware is an introductory course designed to increase mental health awareness and give an understanding of how to look after wellbeing and challenge stigma. Through an interactive instructor-led live session, you will learn: What mental health is and how to challenge stigma An introduction to some common mental health issues Confidence to support someone who may be experiencing mental ill health Ways to look after your own mental health and support wellbeing Outline What is mental health? Mental Health Continuum Factors that affect mental health Stigma Stress and stress management Spotting signs of distress Mental health conditions:DepressionAnxiety disordersPsychosisEating disordersSuicideSelf-harm Recovery Take 10 Together - starting a supportive conversation Supporting mental health in the workplace Useful statistics Helpful resources

This course covers all relevant legislation affecting safe working in the building, construction...

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting