1230 Management courses in Coseley

Summary This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon. For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.

We share the secrets of how to make one of the most challenging areas of managing people into one of the simplest and most rewarding. Build motivated and effective teams through managers who are skilled in setting challenging but achievable goals, measuring performance and giving great feedback.

This half day or whole day course is designed to support both novice and experienced trustees in providing effective governance within their organisations. It considers their roles and responsibilities in general before looking at particular areas in more detail. The half day course covers all the essential information; the whole day session includes specific exercises and case studies to develop the participants’ problem-solving skills.

NFV training course description Network Functions Virtualization (NFV) brings many benefits, this training course cuts through the hype and looks at the technology, architecture and products available for NFV. What will you learn Explain how NFV works. Describe the architecture of NFV. Explain the relationship between NFV and SDN. Recognise the impact NFV will have on existing networks. NFV training course details Who will benefit: Anyone wishing to know more about NFV. Prerequisites: Introduction to Virtualization. Duration 2 days NFV training course content Introduction What is NfV? What are network Functions? NfV benefits, NfV market drivers. ETSI NfV framework. Virtualization review Server, storage and network virtualization and NfV. Virtual machines, containers and docker. Data centres, clouds, SaaS, IaaS, PaaS. Virtualization of Network Functions Network virtualization versus Network Function virtualization. ETSI NfV architecture ETSI documents, Architecture overview, compute domain, hypervisor domain, infrastructure network domain. IETF and NfV Creating services, Service Functions, Service Function Chaining. SPRING and source packet routing. YANG and NetConf. RESTCONF. VLANs, VPNs, VXLAN. MANO Management and Orchestration. OpenStack, OpenDaylight PaaS and NfV. The VNF domain. Service graphs, MANO descriptors, Open orchestration. The virtualization layer VM centric model, containers versus hypervisors, FD.io. Summary Deploying NfV, performance, testing. Futures.

Gain comprehensive knowledge and practical skills to provide safe and effective care for tracheostomy patients with our "Understanding Tracheostomy Care" course. Learn the management and maintenance of surgical openings in the trachea to facilitate breathing.

Asterisk training course description This 3 day hands on Asterisk training course covers all the ground for you to get an Asterisk PBX installed and configured. After installation the course progresses from a simple first configuration onto VoIP and PSTN integration along with the provision of PBX features such as ACD and IVR. Practical sessions follow each major section to reinforce the theory. What will you learn Install and configure Asterisk. Connect Asterisk to the Internet and PSTN. Integrate VoIP and the PSTN. Configure Asterisk for PBX features such as voicemail, ACD and IVR. Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: None although hands on experience of UNIX systems would be beneficial, as would knowledge of VoIP. Duration 3 days Asterisk training course contents What is Asterisk? PBXs, what Asterisk does, Asterisk features, Asterisk VoIP support, Asterisk and the Internet, Asterisk and the PSTN, hosted VoIP systems. Asterisk installation Linux installation, Asterisk package compilation and installation. Timing sources. Hands on Installing Asterisk Managing Asterisk Starting/stopping Asterisk, command arguments, Asterisk commands, log files, logger.conf, remote management. Hands on Controlling Asterisk. First Asterisk configuration The role of SIP, IP phones, DHCP, IP addressing, sip.conf, extensions.conf. Hands on Simple SIP configuration Asterisk architecture Server hardware, interfaces, channels, Zaptel, Digium, Asterisk filesystem, connections. The configuration files, syntax, asterisk.conf. Hands on Adding hardware for Asterisk, exploring the configuration files. DAHDI configuration Digium hardware, DAHDI architecture, DAHDI installation, DAHDI configuration, system.conf, FXS, FXO, E1, chan_dahdi.conf, dahdi_cfg, DAHDI tools. Hands on Connecting Asterisk to the PSTN. Dial plans extensions.conf detail, contexts, priorities. Hands on Configuring dial plans. SIP configuration sip.conf in detail, defining SIP channels, incoming SIP channels, outgoing SIP channels, SIP variables, Asterisk as a SIP client and SIP server. Hands on SIP configuration. IAX configuration What is IAX, IAX server, IAX client, IAX channels, iax.conf, IAX syntax in extensions.conf, IAX trunking. Hands on Linking Asterisk systems. Implementing PBX functions Voicemail, voicemail trees, voicemail passwords, Music on hold, meetme conferencing, call parking. ACD, IVR, fax. Hands on Configuring PBX features.

Total PHP training course description PHP provides for the creation of dynamic web sites. This hands on training course looks at programming with PHP with an emphasis of building dynamic websites. Forms, state management and database integration are all covered with practicals used throughout the course to reinforce theory sessions. What will you learn Create dynamic web sites using PHP. Write PHP programs. Debug PHP programs. Examine existing code and determine its function. Total PHP training course details Who will benefit: Anyone creating dynamic web sites. Prerequisites: Software development fundamentals Duration 3 days Total PHP training course contents What is PHP? PHP history, dynamic web pages, how PHP works, alternatives to PHP. Downloading and installing PHP. Installing MySQL, installing Apache, platform issues. A first PHP web page A basic PHP script, PHP page structure. PHP comments. Integrating PHP and HTML. PHP forms HTML forms, taking values from forms. PHP and HTML Page inputs, environment inputs. phpinfo(), other form elements, sticky fields, generalised code, tables, forms, form elements, style sheets, JavaScript. Variables operators and expressions Expressions, data types, assignments, scope, constants, HTTP environment variables, getting data from forms using variables. Operators Arithmetic, logical, relational, Boolean, others. Control statements Conditional: if, else, elseif, switch. Loops: while, do while, for, break, continue, exit. Functions Built in functions, declaration, arguments, scope, loading functions from other files, defaulting parameters, call by value/ name. Arrays Indexes, array initialisation, array manipulation, multi dimensional arrays, array functions. String handling What is a string, string functions, matching, extraction, replacement. String operations, cleansing, sprintf, formatting web pages, strops and others, splitting strings, REs. PHP and databases Database structure, Database APIs, MySQL, Creating tables, Editing tables, simple SQL queries using PHP, building HTML tables using SQL queries, SQL injection, security issues, error handling. File I/O Opening, reading, writing files. Permissions, ownership, locking, directories. PHP, cookies and sessions State, Cookie properties, setting cookies, retrieving cookies, expiring/deleting cookies. Sessions, session variables, session IDs. PHP and email Emailing from servers, attachments. Objects OOP, PHP classes, constructors, instances.

Masterclasses? Refreshers? Introductions? It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time. Objectives for each individual session are set out below, as part of the session outlines. Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment. Session outlines 1 Stakeholder management Session objectives This session will help participants: Understand why stakeholders matter to projects Be able to identify and engage stakeholders Be able to categorise stakeholders by their significance 1 Key principles What does 'stakeholder' mean - in theory? What does this mean in practice? Why stakeholders matter Consequences of missing stakeholders The stakeholder management process:IdentifyAssessPlanEngage 2 Identifying stakeholders Rapid listing CPIG analysis PESTLE analysis Drawing on the knowledge and experience of others Other ways to identify stakeholders 3 Assessing stakeholders Which stakeholders are significant? Stakeholder radar Power-interest maps Power-attitude maps 4 Planning The adoption curve Dealing with obstacles Who should engage which stakeholder? How should the project's organisation be structured? How will communication happen? 5 Engaging Seven principles of stakeholder engagement 2 Requirements and prioritisation Session objectives This session will help participants: Understand how clarity of requirements contributes to project success Use different techniques for prioritising requirements Agree requirements with stakeholders Manage changes to requirements 1 Understanding and managing stakeholder needs and expectations What are 'requirements'? What is 'requirements management'? Sources of requirements - and the role of stakeholders Are stakeholders sufficiently expert to specify their needs? Do they understand the detail of what they want, or do they need help to tease that out? What do stakeholders want to achieve? Working within constraints Prioritising requirements - three techniques 2 MoSCoW prioritisation 'Must have', should have', 'could have, 'won't have this time' When to use MoSCoW 3 The Kano Model Customer satisfaction - 'attractive' and 'must-be' qualities When to use Kano 4 Value-based prioritisation Understanding risk v value Using risk v value to prioritise features and schedules 5 Agreeing requirements Perfect v 'good enough' Establishing acceptance criteria Requirements traceability Agreeing project scope 6 Changing requirements Why requirements change Why change control matters Impact on projects A formal change control process Paying for change - managing change for different types of project 3 Estimating Session objectives This session will help participants: Understand the different purposes estimates satisfy Be able to use different estimating techniques Understand how to achieve different levels of accuracy 1 Key principles What's an estimate? Informed guesswork What needs to be estimated? Costs, resources, effort, duration Tolerances Precision v accuracy 2 Estimating through the lifecycle Start Plan Do 3 Early estimates Comparative ('analogous') estimating Parametric estimating Using multiple estimating techniques 4 Bottom-up estimating Bottom-up ('analytical') estimating Pros Cons 5 Three-point estimating Three-point ('PERT': Programme Evaluation and Review Technique) estimating Uncertainty and the range of estimates Calculating a weighted average Three-point with bottom-up 4 Scheduling Session objectives This session will help participants: Understand how to create a viable schedule Be able to use different forms of schedule Understand the concept of the critical path 1 Key principles The planning horizon Rolling wave planning Release planning 2 Viable scheduling Creating a viable schedule Define the scope Sequence the work Identify the risks and build in mitigations Identify the resources Estimate the effort and durations Check resource availability Refine until a workable schedule is produced 3 Critical path analysis The critical path Network diagrams Sequence logic Practical application:Network diagram with estimated durationsThe 'forward pass'The 'backward pass'Calculating total floatIdentifying the critical pathCalculating free float Gantt charts 5 Risk and issue management Session objectives This session will help participants: Understand the difference between risks and issues Be able to identify and assess risks Understand ways of mitigating risks Manage issues 1 Key principles Understanding risk Threats and opportunities The risk management processPreparation - proactive risk managementThe process - identify, assess, plan, implementStakeholder communication Roles and responsibilities Risk management strategy The risk register Risk appetite 2 Risk identification Brainstorming Interviews Assumption analysis Checklists 3 Risk assessment and prioritisation Probability, impact and proximity Triggers Qualitative risk assessment Qualitative impact assessment Qualitative probability assessment Probability / impact grid Bubble charts Risk tolerance 4 Planning countermeasures To mitigate or not to mitigate? Categories of risk response Avoid and exploit Reduce and enhance Transfer Share Accept Contingency Secondary risks 5 Issue management What is an issue? Tolerances Issues and tolerances The PRINCE2 view of issues Ownership of issues An issue management process Issue register 6 Budgeting and cost control Session objectives This session will help participants: Understand what to include in a budget - and why Choose - and use - the appropriate estimating technique Align the budget with the schedule Understand how to monitor spend and control costs Trouble-shoot effectively to get projects back within budget Session format Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. 1 Where is the money coming from? Can we pay from revenue? Do we need to borrow? How long will the project take to pay back? The lifecycle of the budget Through-life costs Stakeholder involvement 2 Estimating costs Reminder: the relationship between estimates Reminder: possible estimating techniques What do we need to estimate?PeopleEquipmentMaterialsFacilities and operating costsWork package estimateEstimated project costs Estimating agile projects 3 Aligning budget and schedule Scheduling and financial periods Spreading the budget 4 Reserves and agreeing the budget Contingency reserve Management reserve Agreeing the budget 5 Cost control Planned spend over time Actual spend over time Work completed over time Evaluating different scenarios: delivery v spend 6 Trouble-shooting Why are we where we are? What has caused the project to spend at the rate it is? Why is it delivering at the rate it is? What are the root causes? What can we do about it?

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

WiMax training course description Broadband wireless access is an emerging technology area. This course looks at WiMAX, where it can be used, how it works and the alternative technologies. What will you learn Describe WiMAX. Explain how WiMAX works. Compare and contrast WiMAX with alternative broadband wireless access technologies. WiMax training course details Who will benefit: Anyone wishing to know more about WiMAX. Prerequisites: None. Duration 2 days WiMax training course contents Introduction What is WiMAX? WiMAX applications, The Internet, Internet access choices, wireless broadband access, WiMAX benefits. WiMAX overview Spectrums, LOS vs. non-LOS, bit rates, modulation, mobility, channel bandwidth, cell radius. WiMAX standards The WiMAX forum, IEEE, ETSI, HIPERACCESS, HIPERMAN, 802.16, 802.16-2004, 802.16a, 802.16e, 802.16f. WiMAX architecture Subscriber Stations (SS), Indoors, outdoors, antennas, Radio Base Stations (BS), LOS, Non LOS BackHaul, Point to multipoint, mesh support. Physical layer 10 - 66GHz, TDMA, TDD, FDD, 2 -11 GHz, SC2, OFDM, OFDMA, QPSK, QAM, Radio Link Control (RLC), uplink, downlink. MAC layer Traffic types (continuous, bursty), QoS, service types. MAC operations, connection oriented, frame structure, addressing. Convergence sublayers, service specific, common part, profiles (IP, ATM). Bandwidth request-grant, ARQ, Management messages. Security MAC privacy sublayer, network access authentication, AAA, 802.1x, key exchange and privacy. WiMAX alternatives WiMAX vs. 3G, WiMAX vs. 802.20.