26544 Management courses delivered Online

Mental Health Care - MCA and DOLS Level 5 This Mental Health Care - MCA and DOLS Level 5 course is designed for those who want to begin a career in mental health and lay a solid foundation of mental health fundamentals. The Mental Health Care - MCA and DOLS Level 5 course will assist you in assessing work-related mental health issues, determining levels of risk to staff, and implementing strategies to reduce workplace stress. This Mental Health Care - MCA and DOLS Level 5 course aims to teach you everything you need to know about the Mental Capacity Act (MCA) of 2005 and the Deprivation of Liberty Safeguards (DOLS). Learn about the most recent mental health knowledge to help you excel in your chosen mental health career. With the Mental Health Care - MCA and DOLS Level 5 training, you will learn the skills required to assess mental capacity and provide care or treatment to people who lack capacity. Why choose this Mental Health Care - MCA and DOLS Level 5 course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this Mental Health Care - MCA and DOLS Level 5 Course: This Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course includes a FREE PDF Certificate. Lifetime access to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course Instant access to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course 24/7 Support Available to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course Mental Health Care - MCA and DOLS Level 5 Learning Outcomes After completing this Mental Health Care - MCA and DOLS Level 5 course, the learner will be able to: Understand the fundamentals concepts of the Mental Capacity Act. Know how to make decisions in the patient’s or service user’s best interests. Gain the skills to provide quality care and treatment to vulnerable adults who lack the capacity. Understand how to manage patient records and maintain patient confidentiality. Know the MCA Act 2005 and mental capacity assessment law. Understand the public bodies and services created by the MCA Act 2005. Gain excellent knowledge of mental health advocacy and advanced planning. Familiarise with the legal responsibilities of a social care and mental health care professional when caring for someone who lacks capacity. Gain in-depth knowledge of human rights and quality commission requirements. Know how to confidently promote social and emotional competency and build resilience. Become more transparent and open about mental health issues. Who is this course for? Mental Health Care - MCA and DOLS Level 5 This Mental Health Care: Mental Health Care - MCA and DOLS Level 5 course is ideal for anyone who aspires to work in or currently works in the health care sector, which includes: Registered Mental Health Nurse Mental Health Care Assistant Mental Health Support worker Dementia Care Assistant Primary Care Mental Health Practitioner Requirements Mental Health Care - MCA and DOLS Level 5 To enrol in this Mental Health Care - MCA and DOLS Level 5 Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mental Health Care - MCA and DOLS Level 5 Course. Be energetic and self-motivated to complete our Mental Health Care - MCA and DOLS Level 5 Course. Basic computer Skill is required to complete our Mental Health Care Mental Health Care - MCA and DOLS Level 5 Course. If you want to enrol in our Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course, you must be at least 15 years old. Career path Mental Health Care - MCA and DOLS Level 5 Opportunities with this Mental Health Care - MCA and DOLS Level 5 course include: Mental Health Care Professionals Counselling Psychologist Family Therapist Clinical Social Worker Mental Health Counsellor Mental Health Support Worker

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Master AutoCAD with Compete High’s Diploma in AutoCAD course! Learn essential tools, drawing techniques, and advanced features through expert-led online training. Study at your own pace and earn a certificate. Enrol today!

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Secure workplace health with our COSHH Training. Master regulatory compliance, identify hazardous substances, conduct risk assessments, and implement safety measures. This course is essential for anyone managing or working with hazardous materials.

Over-committed? Reduce your stress without disappointing others… Find out how to handle yourself well when your to-do list is out the door - in just 10 minutes! Working ‘harder’ isn’t the answer to being effective at work. This workshop helps you to recognise your default behaviour and helpful alternatives to managing competing requests on your time. Repeatedly saying 'yes' to requests that don't allow us to do our best work can end up with frustration on all sides - but we are often more afraid of the consequences of pushing back, or simply don't know how to do it with grace and professionalism. The 3 things you'll learn in this FREE introductory training: 1. The shocking facts of how stress changes the brain 2. The best thought disrupter for handling pressure 3. How to use the accountability ladder to boost your reputation for effectiveness at work Uncover the neuroscience behind your triggers and reactions to stressful workloads and find out how to switch into a more helpful way of working.

Feeling unheard or overlooked? Impact conversations without risking relationships… Find out how to have the influence you want in challenging conversations - in just 10 minutes! Despite our best efforts, sometimes a work relationship or situation becomes challenging – what then? You need to be assertive to get things back on track. There is an art to doing this well and feeling proud of yourself for making your voice heard in the right way. The 3 things you'll learn in this FREE introductory training: 1. The skills you already have for making an impact that you might not give credit to 2. The areas you can develop in order to make impactful points well 3. How to frame your point succinctly and boost others' confidence and trust in you Feeling clear and confident about framing yourself and your messages for win-win results.

🌟 Discover the Path to Workplace Wellness and Stress Reduction! 🌟   Welcome to our transformative online course: 'Workplace Wellness and Stress Reduction Program.' Are you ready to reclaim balance, enhance productivity, and foster a more fulfilling work-life? This course is your guide to achieving just that!   🚀 MODULE 01: Introduction Get started on your wellness journey as we lay the foundation for understanding the significance of workplace wellness and stress reduction. 🌟 MODULE 02: Calling Forward Your True Self to Lead Unlock your potential by tapping into your authentic self, empowering you to lead with confidence and purpose. 🔍 MODULE 03: Becoming Aware of Your Blind Spots (FEARS) Identify and address the blind spots that hinder your growth and success, focusing on overcoming fears that impede progress. 💪 MODULE 04: Preparing Your Body to Reduce Stress Explore techniques and practices to equip your body physically and mentally, fostering resilience against stressors. 🌻 MODULE 05: Taking Care of Your Blind Spots (FEARS) Dive deeper into strategies tailored to address and overcome your specific fears, promoting personal and professional growth. 🎯 MODULE 06: Blueprint to Manage Your Work Stress - Putting it All Together Construct a comprehensive blueprint to effectively manage work-related stress, synthesizing the knowledge gained throughout the course.   🌈 What You'll Gain: Strategies to mitigate stress in the workplace Techniques to enhance self-awareness and authenticity in leadership Methods to identify and overcome personal blind spots and fears Practical tools for physical and mental well-being A personalized blueprint to manage work stress effectively   🌟 Why Choose Us? Expert-led curriculum designed by industry professionals Actionable and practical modules for immediate implementation Engaging exercises, assessments, and resources for comprehensive learning Flexible learning schedule to suit your pace and commitments Supportive community for shared experiences and growth   🌟 Who Is This Course For? This course is perfect for professionals seeking to thrive in their careers while prioritizing their well-being. Whether you're a team leader, entrepreneur, or employee, this program equips you with invaluable skills for success and fulfillment. Don't let stress hold you back from achieving your true potential! Enroll now and embark on a journey towards workplace wellness, empowered leadership, and a more fulfilling work life. Start your transformation today! 🚀 Join our Workplace Wellness and Stress Reduction Program and take charge of your well-being and success! 🚀 Course Curriculum Module 01: Introduction Introduction 09:03 Module 02: Calling Forward Your True Self to Lead Calling Forward Your True Self to Leadx 23:41 Module 03: Becoming Aware of Your Blind Spots (FEARS) Becoming Aware of Your Blind Spots (FEARS) 15:41 Module 04: Preparing Your Body to Reduce Stress Preparing Your Body to Reduce Stress 22:03 Module 05: Taking Care of Your Blind Spots (FEARS) Taking Care of Your Blind Spots (FEARS) 37:17 Module 06: Blueprint to Manage Your Work Stress - Putting it All Together Blueprint to Manage Your Work Stress - Putting it All Together 21:18