26908 Management courses delivered Online

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Describe the business challenges that VMware Cloud on Dell EMC addresses Configure access to the vCenter Server instance Recognize the network configurations necessary to set up the VMware Cloud on Dell EMC Describe the NSX-T Data Center architecture in VMware Cloud on Dell EMC Recognize the storage options for VMware Cloud on Dell EMC Link a VMware Cloud on Dell EMC vCenter Server instance with an on-premises vCenter Single Sign-On domain Migrate workloads between your on-premises data center and VMware Cloud on Dell EMC Differentiate who is responsible for which maintenance tasks that correspond either to administrators or to VMware Recognize how VMware add-on solutions support VMware Cloud on Dell SDDC This course, equivalent to 4 days of training, provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on Dell EMC infrastructure. You explore the common use cases of the VMware Cloud on Dell EMC infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© as well as workloads with compliance and residency requirements. In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on Dell EMC. In addition, you are presented with an overview of VMware HCX an application mobility platform that allows you to migrate your workloads between on-premises VMware vSphere and VMware Cloud on Dell EMC SDDC. Course Introduction Course Introduction Introduction to VMware Cloud on Dell EMC Choosing VMware Cloud on Dell EMC Management and operational structure Ordering and Site preparation Getting started with VMware Cloud on Dell EMC Ordering VMware Cloud on Dell EMC SDDC vSphere permissions on VMware Cloud on Dell EMC Billing and pricing on VMware Cloud services SDDC management Accessing vCenter Server SDDC Host management SDDC cluster management Creating Virtual Machines in SDDC Networking and Security SDDC Networks Networking and Security Options Storage Storage in VMware Cloud on Dell EMC Working with On-Premises vSphere Hybrid linked mode Migration Solutions for VMware Cloud on Dell EMC VM Migration with VMware HCX Maintaining and Troubleshooting Maintenance, Support, and Common Troubleshooting Steps Working with other VMware Products VMware vRealize Log Insight Cloud VMware Horizon with VMware Cloud on Dell EMC VMware vRealize Automation Using VMware vRealize Operations with VMware Cloud on Dell EMC Using VMware vRealize Network Insight? with VMware Cloud on Dell EMC Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on Dell: Deploy and Manage 2022 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on Dell: Deploy and Manage 2022 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for those who regularly deploy or manage Meraki networks and want to deepen their technical expertise and understanding of the full Meraki product suite and features. This may include professionals with job titles or in roles such as: Consulting Systems Engineer Deployment Engineer Network Administrator Network Manager Network Engineer Site Reliability Engineer Systems Engineer Technical Solutions Architect Wireless Design Engineer Wireless Engineer Overview After completing the course, you should be able to: Plan new Cisco Meraki architectures and expand existing deployments Design the network for scalable management and high availability Describe how to automate and scale Meraki deployments with dashboard tools Use dynamic routing protocols to expand networks and improve WAN performance Describe proper QoS, policy and performance-based routing configurations across a Cisco Meraki network and WAN optimization through traffic shaping Describe Virtual Private Network (VPN) and Wide Area Network (WAN) topologies and how to integrate them Secure, expand, and shape the network Implement switched network concepts and practices, and configure guests networks Implement wireless configurations concepts and practices Describe endpoint management concepts and practices using Cisco Meraki Systems Manager Describe physical security concepts and practices Gain network insight by monitoring applications Describe how to prepare monitoring, logging, and alerting services Set up reporting and auditing capabilities in the Cisco Meraki dashboard Monitor and troubleshoot issues using Cisco Meraki tools The course, Engineering Cisco Meraki Solutions Part 2 (ECMS2) v2.1 elevates your knowledge of Cisco© Meraki? technology suite. In this advanced technical training course, you?ll learn how to plan for network deployments and integrations using the Cisco Meraki platform. Through practical hands-on instruction and experiences, you will learn how to operate Meraki networks and troubleshoot complex network incidents using the Meraki Dashboard and analytics. You will also learn how to design Meraki architectures for redundancy, high-density, and scalability by implementing comprehensive Meraki product features to meet design objectives. This course is the second of two courses that prepares you for Cisco Meraki certification. Course Outline Planning new Cisco Meraki architectures and expanding existing deployments Designing for scalable management and high availability Automating and scaling Meraki deployments Designing routing and practices on the Meraki platform Describing Quality of Service (QoS) and traffic shaping design Building VPN and WAN topologies Securing, expanding, and shaping the network Describing network concepts and practices Implementing wireless configuration practices and concepts Describing Endpoint management concepts and practices Describing physical security concepts and practices Gaining network insight through monitoring applications Preparing monitoring, logging, and alerting services Setting up reporting and auditing capabilities in the Cisco Meraki Dashboard Gaining visibility and resolving issues using Meraki features and built-in troubleshooting tools Additional course details: Nexus Humans Cisco Engineering Cisco Meraki Solutions Part 2 (ECMS2) v2.1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Engineering Cisco Meraki Solutions Part 2 (ECMS2) v2.1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Boost Your Career By Enrolling In Bundle To Overcome Your Challenges! Get a Free QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Marketing and boost your career, then take a step in the right direction with this industry-standard, comprehensive Marketing bundle of courses, which are well organised. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Marketing package, you will not be charged any extra fees. This Bundle Package includes : Course 01: Advanced Diploma in Marketing at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Creative Marketing Plan Course 02: Strategic Marketing & Planning Course 03: Lead Generation Course 04: Social Media Marketing Strategy Course 05: SEO and Digital Marketing Diploma Course 06: Digital Marketing for Business Course 07: Video Marketing Course 08: Telemarketing & Sales Training Course 09: Corporate Social Responsibility (CSR) Course 10: Business Training: Communication Skills Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! Course 1: Advanced Diploma in Marketing at QLS Level 7 Module 01: Basics Module 02: Process Module 03: Strategic Planning Module 04: Market Sales Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Sales Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Sales Channels Module 14: Integrated Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Programmed Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Marketing at QLS Level 7 exams. CPD 290 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path This bundle is perfect for those engaged in a role that requires promotional skills to be used. As such, it covers the following careers and roles: Sales Manager Market Coordinator Sales Consultant Public Relations Personnel The annual pay in this industry will range from £20,000 to £65,000 a year. Certificates Advanced Diploma in Marketing at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Marketing at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). Certificate Accredited by CPDQS Digital certificate - £10 Upon passing the Marketing Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQS.

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Real Success: People, Planet, Profits, and Projects - Sustainability Thinking in PM Consider the golfer's swing, the pitcher's arm, the free throw shooter's hand - they all require a follow through. It's the same for your projects. This session will discuss the importance of considering your project's product in the long term to assure real project success (not just PM success) and to connect your project to its portfolio context more appropriately. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Real Success: People, Planet, Profits, and Projects - Sustainability Thinking in PM Consider the golfer's swing, the pitcher's arm, the free throw shooter's hand - they all require a follow through. It's the same for your projects. This session will discuss the importance of considering your project's product in the long term to assure real project success (not just PM success) and to connect your project to its portfolio context more appropriately. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Negotiation Skills Approved Online Training