25822 Management courses in Worcester delivered Online

Introductions are essential as they provide the initial impression, build trustworthiness with your audiences, and prepare your audience to hear the rest of the speech. If you want your audience to be receptive to your speech, then enrol in this course and learn how to make a good first impression every time you interact, give a speech or interview. By taking this How to Introduce yourself course, you will learn how to give an outstanding introduction that helps to grab your audience's attention and make them want to keep listening to you. You will explore how to look to be confident, comfortable and relaxed while introducing yourself, and how to speak interestingly and remarkable way that attracts everyone's attention. More importantly, you will learn how to avoid the awkwardness and dullness exposed when introducing yourself. What you'll learn Introduce yourself to any business or networking event Appear relaxed when introducing yourself Make a positive impression when introducing yourself Requirements Student will need to record themselves on video using a cell phone, webcam or tablet Who this course is for: This course is for anyone who wants to make a strong, confident and memorable impression when introducing him/herself You Will Give a Great Self-Introduction, Every Single Time How to Introduce Yourself Intro 00:03:00 How to Introduce Yourself What NOT to Do 00:04:00 How to Introduce Yourself The Right Way 00:09:00 Practice Only Helps If You Practice the Right Way How to Introduce Yourself 1st Video Rehearsal 00:00:00 How to Introduce Yourself 2nd video Rehearsal 00:01:00 How to Introduce Yourself 3rd Rehearsal 00:05:00 How to Introduce Yourself Friend Feedback 00:03:00 Conclusion How to Introduce Yourself Conclusion 00:07:00 Feedback 00:01:00

Emotional intelligence is the capacity to consolidate thinking with emotions to create great quality connections and to settle on real great choices. Changing the way that you work with your feelings is difficult. This course will give you a few insights BUT build up your emotional intelligence will take you time and lots of effort, and still, at the end of the day you are not going to get it all right all the time!! This course takes a gander at what emotional intelligence is and what it is most certainly not. It takes a gander at a few models of emotional intelligence; what they mean and how they can be implemented to work. The course covers the pros and cons of emotional intelligence, ways it can be enhanced and some do's and don'ts of working with enthusiastic insight. Course Highlights Emotional Intelligence Fundamentals is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Emotional Intelligence Fundamentals into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 25 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity of our dedicated website. Why You Should Choose Emotional Intelligence Fundamentals Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Emotional Intelligence Fundamentals is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Emotional Intelligence Fundamentals is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Emotional Intelligence Basics Definition Of Emotional Intelligence 00:30:00 The Emotional Mind 00:30:00 The Methods Of Increase Your Emotional Intelligence (EI) & IQ 00:15:00 How To Increase Self-Awareness 00:30:00 10 Exercises to Strengthen Your Team's EI 00:30:00 Conclusion 00:15:00 Emotional Intelligence History of Emotional Intelligence 00:15:00 Emotional Intelligence Defined 00:15:00 EI Blueprint 00:15:00 Optimism 00:30:00 Validating Emotions in Others 00:15:00 Understanding Emotions 00:30:00 Setting Your Personal Vision 00:15:00 Mock Exam Mock Exam- Emotional Intelligence Fundamentals 00:20:00 Final Exam Final Exam- Emotional Intelligence Fundamentals 00:20:00

The art of persuasion and influencing is an important skill to have in this modern corporate world. Persuasion skills help you to like encourage others to take action and get your ideas clearly. You can easily make the job done and get the best out of your employees and colleagues if you can influence them rightly. However, influencing others can be challenging if you go for it without proper training.  Our Ultimate Persuasion Strategies! - Influence Tools & Skills Course is designed to train you with the strategies and techniques of persuasion and enhance your influencing skills. You'll learn how to boost your likeability and your communication skills so you can efficiently build a connection with anyone, as well as earn their trust quickly. Besides, you'll learn why people do what they do, including what drives and motivates them, so you can use that knowledge to persuade them to take action.  What you'll learn Mastery Of The 6 Major Skills Of Persuasion Ability To Spot When Persuasion Is Being Used On YOU! Powerful Ways To Get Your Ideas Across Vastly Improved Communication Skills Powerful Selling Skills Be More Likeable & Trustworthy In The Eyes Of Others Powerful Ability To Motivate Others! Exceptional Rapport Skills Who is this Course for? Anyone who is looking for learning the strategies of persuasion and influencing others can take this course. This course a perfect fit for:  Marketers Sales People Team Leaders Supervisors Managers Teachers Requirements No formal qualification is required for this course. This course fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Ultimate Persuasion Strategies! - Influence Tools & Skills What Is Influence & Why is It Important! FREE 00:06:00 The Power To influence - Beginning Concepts 00:13:00 The 6 Master Principles Of Persuasion - Part 1 00:15:00 The 6 Master Principles Of Persuasion - Part 2 00:16:00 The MUST Have Persuasion Tool! 00:09:00 Emotional Reasoning 00:06:00 MORE Powerful Tools Of Persuasion 00:17:00 Rapport Building & Reputation - Part 1 00:11:00 Rapport Building & Reputation - Part 2 00:16:00 Powerful Tools Of Persuasion - Part 1 00:13:00 Powerful Tools Of Persuasion - Part 2 00:12:00 Powerful Tools Of Persuasion - Part 3 00:15:00

Portfolio Building for Property Course Overview: This course on "Portfolio Building for Property" offers a comprehensive guide to the key principles of property investment and management. Designed for individuals seeking to develop a successful property portfolio, the course covers various property types, investment strategies, and risk management techniques. Learners will gain an understanding of the financial aspects of property investment, from budgeting and financing to analysing property value and market trends. By the end of the course, participants will be equipped with the knowledge to build and manage a diverse property portfolio and make informed decisions that contribute to long-term financial success. Course Description: "Portfolio Building for Property" explores the essential elements of property investment, focusing on the strategies and tools needed to create a profitable and diversified property portfolio. Key topics include property selection, financing options, market analysis, risk management, and growth strategies. Throughout the course, learners will explore how to evaluate properties, understand market dynamics, and develop a sustainable portfolio. The course also introduces financial models and investment techniques that are critical in today’s property market. Learners will finish with the skills to assess opportunities, maximise returns, and make well-informed decisions within the property industry. Portfolio Building for Property Curriculum: Module 01: Module 02: Module 03: (See full curriculum) Who is this course for? Individuals seeking to enter the property investment market. Professionals aiming to enhance their property investment knowledge. Beginners with an interest in property management and investment. Investors looking to diversify their portfolio. Career Path Property Investor Real Estate Analyst Portfolio Manager Property Consultant Investment Advisor

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Boost Your Career By Enrolling In This Youth Work & Leadership Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Youth Work & Leadership and boost your career, then take a step in the right direction with this industry-standard, comprehensive Youth Work & Leadership bundle of courses, which are well organised. This Youth Work & Leadership bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Youth Work & Leadership package, you will not be charged any extra fees. This Youth Work & Leadership Bundle Package includes: Course 01: Advanced Certificate in Youth Work & Leadership at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Public Health Course 02: Health and Social Care Course 03: Mental Health Support Worker Course 04: Family Support Worker Diploma Course 05: Human Rights Course 06: Public Relations Course 07: Diploma in Substance Misuse Awareness Course 08: Level 3: Public Speaking Diploma Course Course 09: Anti-Social Behaviour Course Course 10: Developing Interpersonal Skills Course Success becomes a lot simpler with this Youth Work & Leadership bundle package, which allows you to monetise your skills. This Youth Work & Leadership bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Youth Work & Leadership bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Youth Work & Leadership are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Youth Work & Leadership Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum: *** Course 01: Advanced Certificate in Youth Work & Leadership at QLS Level 4 Module 1: Introduction to Youth Work Module 2: Who Are the Youth Workers? Module 3: Youth Worker Role and Methods Module: Legal Responsibilities Module 5: Youth Work as a Career (Social Work) Module 6: Social Influences Module 7: Youth Work in Mental Health Module 8: Social Work and Criminal Justice Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Certificate in Youth Work & Leadership at QLS Level 4 exams. Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Certificate in Youth Work & Leadership at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Certificate in Youth Work & Leadership at QLS Level 4 Hard copy certificate - Included Certificate of Completion After completing the Youth Work & Leadership Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Youth Work & Leadership Bundle, you will receive a CPD accredited certification that is accepted all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

Presentation on Palliative Care in End Stage Liver Disease by Dr Clare Jeffries, Consultant in Palliative Medicine. This session will cover: The scale and impact of liver disease, a life limiting condition. Disease trajectory, prognosis and prognostication. Who, when and why should people be referred to palliative care? Prescribing in liver disease. Some common symptoms and palliative care management approaches.

Description The purpose of the Life Coaching and NLP Diploma course is to guide you to lead a better life. Firstly, the course teaches you life coaching that will help you to be optimistic. Through proper life coaching, you will be more motivated and inspirational. The course also shows you the skills of a life coach so that you can be a life coach and help others. Then, the course deals with NLP or Neuro-linguistic program that will help you to take control of your mind. You will learn how to convince people, and how to use compelling languages for finding the desired goals. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Life Coaching Introduction to Life Coaching 00:30:00 Life Calling Theory and Model 00:30:00 Additional Coaching Theories and Perspectives 00:30:00 Overview of the Life Coaching Process 00:30:00 Coaching Delivery Systems 00:15:00 Coaching Competencies & Activities 01:00:00 Coaching Documentation 00:30:00 Life Coaching Fundamentals Life Coaching Explanation 00:30:00 Know About Pricing of the Life Coach 00:30:00 What Techniques To Look For Before Selecting A Course? 01:00:00 The area your life coach will be helping you with 00:30:00 Identifying Your Goals 00:04:00 Setting Targets 00:30:00 Action Plan 00:30:00 Becoming a Life Coach Understanding the Concepts 01:00:00 Life Coaching Areas 00:15:00 The Role of a Life Coach 00:30:00 Do You Have What It Takes To Be A Coach? 00:30:00 Coaching Business 00:30:00 The Income Streams of a Life Coach 00:30:00 How to Build Your Business 00:15:00 Life Coaching FAQ 00:30:00 Motivation and Life Coaching Criteria for idealising successful people in the world 02:00:00 Definition of a Happy and Successful life 00:30:00 Self Improvement through motivation 00:30:00 Goal Setting 00:01:00 The distinction between Goals and Values 01:00:00 20 qualities for a successful life 02:00:00 Stress Managemen 01:00:00 Time Management 00:06:00 Challenging yourself to be motivated 00:30:00 Ways to Maximize your Potential 02:00:00 Overcome Obstacles Created by Your Self-Limiting Beliefs 02:00:00 Aspects of human behavior to succeed 00:30:00 Why motivation is important for a successful life 00:30:00 Role of Education in successful life 01:00:00 Social roles for a successful life 02:00:00 Maintaining work life balance 00:30:00 What make a person Unsuccessful? 00:15:00 Dealing with Life Challenges 01:00:00 Factors behind importance of motivation in successful life 00:30:00 Neuro Linguistic Programming What is Neuro Linguistic Programming? 00:15:00 The NLP Presuppositions 00:15:00 The Senses According to NLP 00:15:00 The Senses According to NLP 00:15:00 Using Enriched Language 00:15:00 Interpreting Body Language 00:15:00 Asking Clean Questions 00:15:00 The Power of Hypnotic Language 00:15:00 Understanding Common NLP Terms 00:15:00 NLP Tools Developing Rapport 00:30:00 Getting in Tune with Yourself 00:15:00 Creating Comprehensive Outcomes 00:15:00 Creating a Desired State 00:30:00 Chunking Information 00:15:00 Influence and Persuasion Understanding Persuasion 00:30:00 Preparing to Persuade 00:30:00 Getting Off on the Right Foot 00:30:00 Presentation Strategies 00:15:00 Using Stories to Persuade 00:15:00 Using Neuro Linguistic Programming 00:30:00 Mock Exam Mock Exam - Life Coaching and NLP Diploma 00:20:00 Final Exam Final Exam - Life Coaching and NLP Diploma 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Today's work environment requires employees to be skilled in performing complex tasks in an efficient, cost -effective, and safe manner, training (a performance improvement tool) is needed when employees are not performing up to a certain standard or at an expected level of performance. This Training Needs Analysis Development Course will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions .By taking this course you will understand the value of creating a training needs analysis, and much more. So, brush up your skills and knowledge to get a brighter career by joining this course. Learning Outcomes: Realise the worth of generating a training requirements analysis Execute the ICE system to evaluate the circumstance as well as form a training requirement analysis Promote a simple but profound training requirements analysis for the organisation or for the customer Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Training Needs Analysis Development Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Training Needs Analysis Development Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 A Closer Look at the Training Needs Analysis 00:30:00 Collecting Data 00:30:00 Diving Deeper Into the Data 00:30:00 Creating the Report 00:15:00 Mock Exam Mock Exam- Training Needs Analysis Development Course 00:20:00 Final Exam Final Exam- Training Needs Analysis Development Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

How is your company's customer service? Would you say that your customers are fully satisfied? Are they over the moon excited about your business and excited with every interaction that they have with you? Or is there any room to improve? Maybe your customer service is ordinary to good, but there are always going to be some unhappy customers, right? This Customer Service Skills training will examine all types of clients and how you can serve them better and improve yourself in the process. You will acquire a valuable skill set including in-person customer service and over-the-phone etiquettes, coping with demanding clients and generating re-occurring profit from return customers. Course Highlights Mastering Art of Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Art of Customer Service into 5 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering Art of Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering Art of Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering Art of Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Mastering Art of Customer Service 00:20:00 Final Exam Final Exam-Mastering Art of Customer Service 00:20:00