Selling Skills for Professionals: Part 2 Making the Sale Course Description Copyright Ross Maynard 2021 Course Description Welcome to Selling Skills for Professionals: Part 2 Making the Sale. In Part 1 of Selling Skills for Professionals I covered prospecting, that is identifying potential future clients and making the initial approach. In this course, Part 2 of Selling Skills for Professionals, I cover the sales process – converting a prospect into a client. In Selling Skills for Professionals: Part 2 Making the Sale, I look at the skills you need for selling professional services and how to create a series of webinars to build prospects’ interest. I then cover a five-step sales process in detail: Understand the current situation Surface the pain points Exploring the impacts of the pain points Shape the future state Close the sale The course also covers why people buy professional services, and why they might not buy; and it shows how to deal with objections. Selling professional services is not like selling a car, or solar panels. It’s about building a relationship with a prospect as a professional advisor; coaching them through the challenges facing them; and offering services tailored to their needs which will help the prospect make tangible improvements. If you want to know how to sell professional services successfully, this is the course for you. I hope you enjoy the course. Key Learning Points On completion of the course, delegates will be able to: Describe a five-stage sales process for professional services Identify the core skillset needed for selling professional services Deploy best practice when creating webinars to engage prospects Explore a prospect’s current situation on an online video call Identify a prospect’s pain points and explore their root causes and impacts Coach a prospect to visualise the future state they would like to get to be resolving the problems identified Handle objections surfaced as the prospect moves towards closing the sale Understand why people buy professional services, and why they don’t buy Reduce buyer’s remorse and plan to develop the client relationship after the sale Curriculum Module 1: The Foundations for Selling Professional Services Lesson 1: The Purpose of Prospecting Lesson 2: The Selling Professional Services Skillset Lesson 3: Moving Beyond Prospecting Lesson 4: Script for the Webinar Follow-Up Call Module 2: Building a Case for the Sale Lesson 5: No Pain No Gain Lesson 6: Building a Case: Initial Diagnosis Lesson 7: Building a Case: Root Causes Lesson 8: Building a Case: Impacts Lesson 9: Building a Case: Shaping the Future State Lesson 10: Building a Case: The Gap Module 3: Closing the Sale Lesson 11: Selling is about Change Lesson 12: A Time to Close Lesson 13: Closing (At Last) Module 4: Evasion and Objections Lesson 14: Evasion Lesson 15: Handling Objections Lesson 16: Specific Example of Objections Part 1 Lesson 17: Specific Example of Objections Part 2 Module 5: After the Sale Lesson 18: Aftercare Lesson 19: Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources None Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Register on the Health and safety in Care today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Health and safety in Care course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Health and safety in Care course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £59. An extra £10 postage charge will be required for students leaving overseas. CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Health and safety in Care course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Basic Framework for Health and Safety Basic Framework for Health and Safety 00:14:00 Module 02: Information and Guidance for Health and Safety Information and Guidance for Health and Safety 00:14:00 Module 03: Responsibilities Related to Infection Prevention and Control (IPC) Responsibilities Related to Infection Prevention and Control (IPC) 00:12:00 Module 04: Recognise and Respond to Outbreaks of Infection Recognise and Respond to Outbreaks of Infection 00:15:00 Module 05: Proportionate Approaches to The Implementation of IPC Proportionate Approaches to The Implementation of IPC 00:16:00 Module 06: Supporting Others to Comply with Legislative Supporting Others to Comply with Legislative 00:12:00 Module 07: Infection Risk Assessment and Minimising Infection Infection Risk Assessment and Minimising Infection 00:16:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Register on the Pension today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Pension is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Pension Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Pension, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Overview of the UK Pension system Overview of the UK Pension system 00:16:00 Module 02: Type of Pension Schemes Type of Pension Schemes 00:22:00 Module 03: Pension Regulation Pension Regulation 00:35:00 Module 04: Pension Fund Governance Pension Fund Governance 00:24:00 Module 05: Law and Regulation of Pensions in the UK Law and Regulation of Pensions in the UK 00:20:00 Module 06: Key Challenges in UK Pension System Key Challenges in UK Pension System 00:16:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
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ð Unlock the Blueprint to Lifelong Happiness! ð Ready to embark on a transformative journey towards true and lasting happiness? Introducing 'Constructing the Pillars of Happiness of Your Life,' an online course meticulously crafted to guide you toward a fulfilling and joyous existence. ð Discover the Secrets of Lasting Happiness ð In this comprehensive course, you'll delve into the fundamental pillars that form the bedrock of a truly fulfilling life. From cultivating a positive mindset to nurturing meaningful relationships, managing stress, finding purpose, and achieving life balance, each module is expertly designed to empower you with practical tools and insights. ð§âï¸ Expert Guidance for a Fulfilling Life ð§âï¸ Led by renowned experts in psychology and personal development, this course distills years of research and wisdom into actionable steps. Gain valuable strategies to navigate life's challenges with resilience, foster genuine connections, and craft a life that aligns with your deepest values and aspirations. ð What You'll Gain: Proven techniques to cultivate happiness in your daily life Strategies to manage stress and enhance emotional well-being Tools for nurturing meaningful relationships Insights to discover and live your life's purpose Skills to create a balanced and fulfilling lifestyle ð Your Journey to Happiness Starts Now! ð Join a community of like-minded individuals committed to their personal growth and happiness. Access the course materials anytime, anywhere, and proceed at your own pace. Take the first step towards a happier, more fulfilling life today! ð Enroll Now and Embrace a Life of Happiness! ð Invest in yourself and construct the pillars of happiness that will support you for a lifetime. Don't wait any longer to embark on this transformative journey-unlock the secrets to true contentment and fulfillment today! Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00
ð Unlock Success in the Workplace with Mastering Workplace Communication through Active Listening! ð Are you looking to propel your career to new heights? Enhance your professional relationships? Elevate your communication skills to stand out in today's competitive workplace? Welcome to our transformative online course: 'Mastering Workplace Communication through Active Listening.' In this comprehensive program, you will embark on a journey that goes beyond traditional communication methods. Active listening is the cornerstone of effective communication, and this course is designed to equip you with the essential skills to become a master communicator. ð What You'll Gain: Enhanced Communication Proficiency: Learn the art of active listening, enabling you to understand others deeply, fostering trust and cooperation. Improved Interpersonal Relationships: Build stronger connections with colleagues, supervisors, and clients, leading to more productive and harmonious collaborations. Conflict Resolution Expertise: Acquire conflict resolution strategies by listening actively, diffusing tensions, and reaching mutually beneficial resolutions. Career Advancement Opportunities: Stand out in your professional sphere by showcasing superior communication skills, leading to promotions and recognition. Boosted Team Performance: Foster a positive work environment by cultivating listening skills, resulting in increased team productivity and efficiency. ð Course Highlights: Engaging Modules: Dive into interactive modules filled with practical exercises, real-life scenarios, and quizzes to reinforce your learning. Expert-Led Instruction: Learn from industry experts who will guide you through proven techniques and strategies for effective communication. Accessible Anytime, Anywhere: Enjoy the convenience of learning at your own pace, fitting lessons seamlessly into your busy schedule. Peer Interaction: Engage with a community of like-minded individuals, sharing experiences and insights to enhance your learning journey. ð Who Should Enroll: Professionals seeking to excel in their careers by mastering communication skills. Team leaders, managers, and supervisors aiming to create cohesive and productive work environments. Individuals aspiring to build stronger personal and professional relationships through effective communication. ð Enroll Now and Empower Your Communication Skills Today! ð Invest in yourself and your future success by enrolling in 'Mastering Workplace Communication through Active Listening.' Join countless professionals who have transformed their careers through effective communication. Don't miss this opportunity to unlock your full potential in the workplace! Sign up now to gain immediate access and start your journey toward becoming a master communicator! Course Curriculum INTRODUCTION Promo Video - Listening Skills The Ultimate Workplace Soft Skills 00:00 LISTENING TACTICS & STRATEGIES Quick Wins - The Cell Phone Secret to Good Listening Skills 00:00 Stacking the Listening Environment in Your Favor 00:00 The Telephone Listening Trap Will Never Catch You Again 00:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:00 Setting Just One Agenda Item Listening 00:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:00 It's Even Easier to Listen When You Do This 00:00 Technology Will Eat Your Brain Unless You Do This 00:00 Using Your Most Effective Body Language Tool 00:00 The Best Listening Body Language From the Neck Down 00:00 Reading the Speaker's Body 00:00 Connecting At the Emotional Level with Your Colleague To Hear All 00:00 Mastering the Art of NOT Interrupting 00:00 Asking for Clarification Is A Great Form of Listening 00:00 Engaging in Conversation at Just the Right Time 00:00 Strong Listening Creates Strong Reactions From You 00:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:00 Using The Magic of Pen and Paper Tools to Your Advantage 00:00 Summarizing the Conversation Is Great for You and Your Colleague 00:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:00 CONCLUSION Conclusion - Your New Reputation As a Great Listener! 00:00
ð Unlock a New Level of Productivity and Serenity with 'Mastering Order: A Guide to Streamlining Your Life' ð Are you tired of feeling overwhelmed by the chaos around you? Do you dream of a more organized, efficient, and fulfilling life? Look no further! Introducing our transformative online course: 'Mastering Order.' ð Module 1: Introduction Embark on a journey of self-discovery as we lay the foundation for mastering order in your life. Learn the key principles that will set the stage for a streamlined and organized existence. ðï¸ Module 2: Understanding The Clutter Effect Delve into the psychology of clutter and chaos. Uncover the hidden impact of disorganization on your mental well-being and productivity. Gain insights that will empower you to break free from the clutter cycle. ð§¹ Module 3: How To Reduce The Mess Equip yourself with practical strategies to declutter your physical and mental space. From sorting and purging to creating efficient systems, discover the secrets to maintaining a tidy environment. ð Module 4: End Workplace Clutter & Boost Productivity Transform your professional space into a productivity powerhouse. Learn proven techniques to eliminate workplace clutter, enhance focus, and skyrocket your efficiency. ð¢ Module 5: Guide To An Organized Workplace Master the art of organization in your workplace. From optimizing your digital workspace to creating effective filing systems, you'll become the office productivity guru. ð¡ Module 6: Organizing The Home Turn your home into a haven of order and tranquility. Explore practical methods to declutter every room, creating a harmonious living space that supports your well-being. ð Module 7: Is Your Life Disorganized? Take a holistic look at your life and identify areas that may be causing unnecessary stress. Gain valuable insights into the connection between organization and overall life satisfaction. ð Module 8: A Guide To Organizing Your Life Uncover the secrets to organizing your time, priorities, and goals. Learn effective planning techniques to bring balance and harmony to your daily routine. ð« Module 9: Do I Need To Reorganize My Friendships? Explore the impact of relationships on your overall well-being. Discover how to evaluate and cultivate meaningful connections, ensuring your social circle aligns with your goals and values. ð Why Choose 'Mastering Order'? Expert-led curriculum designed for real-world impact. Practical strategies applicable to both personal and professional spheres. Accessible from the comfort of your own home, at your own pace. Join a community of like-minded individuals on the path to a more organized life. ð Transform your life, one module at a time! Enroll in 'Mastering Order' now and embrace the freedom that comes with a clutter-free, organized existence. Your journey to a streamlined life begins here. ð Course Curriculum
ð Unlock the Power of Positive Interactions! ð Are you ready to transform your relationships, both personal and professional, and become a master of positive interactions? Introducing our exclusive online course: ð Mastering Positive Interactions: Strategies for Handling Challenges in Personal and Professional Relationships ð¡ What You Will Learn: Module 1: Fundamentals ð Lay the groundwork for successful relationships with a deep dive into the fundamentals of positive interactions. Learn the essential principles that form the basis of every meaningful connection. Module 2: Foundational Tips & Tools ð§ Equip yourself with practical tips and powerful tools to navigate the complexities of relationships. Discover communication strategies, active listening techniques, and proven methods for building strong connections. Module 3: Difficult People - Relationships ð¤·âï¸ Encounter challenging personalities head-on. Understand the dynamics of difficult relationships and gain insights into the root causes. Learn to approach these interactions with empathy and patience. Module 4: Difficult People - Solutions ⨠Explore effective solutions to handle difficult individuals gracefully. Develop strategies to diffuse tension, set boundaries, and find common ground, turning challenging relationships into opportunities for growth. Module 5: Problem Solving ð Dive into the art of problem-solving within relationships. Acquire the skills to identify issues, address concerns, and collaboratively find solutions. Transform challenges into catalysts for positive change. Module 6: Final Notes & Tips ð Consolidate your knowledge with a comprehensive overview. Discover final tips and insights that will empower you to maintain positive interactions in the long run. Cement your role as a master of harmonious relationships. Module 7: Dealing With Emotions & Anger ð¡ Harness the power of emotional intelligence. Learn to navigate and manage emotions, both yours and others'. Understand the role of anger in relationships and discover constructive ways to address and resolve conflicts. ð Why Choose This Course? â Comprehensive curriculum designed by experts in psychology and interpersonal relationships. â Practical tips and tools that can be applied immediately in real-life situations. â Interactive modules with engaging activities to reinforce learning. â Access to a supportive community for ongoing encouragement and discussion. â Lifetime access to course materials for continuous learning and reference. ð Transform Your Relationships Today! Don't miss this opportunity to unlock the secrets of positive interactions. Enroll now and embark on a journey to Mastering Positive Interactions. Your fulfilling relationships await! Course Curriculum Introduction Fundamentals 00:00 Foundational Tips & Tools 00:00 Difficult People - Relationships 00:00 Difficult People - Soliutions 00:00 Problem Solving 00:00 Final Notes & Tips 00:00 Bonus Video - Dealing With Emotions & Anger 00:00
ð Unlock the Secrets of Communication: Enroll in 'Corporeal Communication: Harnessing the Power of Body Language' Course Today! ð Master the art of effective communication beyond words and delve into the profound world of non-verbal interaction with our comprehensive online course. Unleash the power of body language and elevate your personal and professional relationships to new heights! ð Module 1: Ever Lose Your Temper ð Discover how your body language shapes your emotional responses. Learn to manage and control your reactions effectively, ensuring your body language speaks volumes even in challenging situations. ð Module 2: Logic or Emotion ð Understand the delicate balance between logic and emotions in communication. Harness the nuances of body language to express both intellect and empathy, fostering deeper connections in every interaction. ð§ Module 3: Instincts and Boundaries ð§ Explore the instinctual aspects of body language and establish personal boundaries effectively. Learn to decipher non-verbal cues to maintain a comfortable and respectful space in any interaction. ï¸ Module 4: Your Corazon ï¸ Unlock the secrets of body language in matters of the heart. Grasp the subtle signals of romance, connection, and empathy to enhance your relationships and forge authentic connections. ð Module 5: Don't Just Stay There! ð Elevate your presence and charisma through body language mastery. Develop a commanding presence and captivate your audience in any setting, leaving a lasting impact. â Module 6: What Do I Do Next â Implement your newfound knowledge seamlessly. Get actionable strategies and tips on applying body language techniques in real-life scenarios, ensuring practical and lasting results. Join our course and revolutionize your communication skills today! Gain lifetime access to expert insights, practical exercises, and resources that will empower you to harness the incredible power of corporeal communication. Enroll now and start speaking volumes without saying a word! ðð£ï¸ð« Course Curriculum USING YOUR BODY TO COMMUNICATE Ever Lose Your Temper 00:00 Logic or Emotion 00:00 Instincts and Boundaries 00:00 Your Corazon 00:00 Don-t Just Stay There! 00:00 What Do I Do Next 00:00