25858 Management courses in Wetherby delivered Online

Level 7 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Learn how to become financially stable or help someone become one in this very comprehensive course! Description: To be able to discipline yourself with your finances, you have to understand the cause on why you are spending too much or why spend carelessly. This course will be providing the guidelines in money management. You will learn how to start to care about your finances and know the perspective of professionals and advisers on how they discipline themselves with their finances. You will also be able to teach children how to manage their money as early as possible for them to get used to money management. Who is the course for? Businessmen or professionals who are in the financial industry. People who have an interest in managing their finances. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Complete Money Management course is a useful qualification to possess, and would be beneficial for: Accounting Officer Analyst Businessmen Financial Advisers Financial Consultant Financial Manager. The Complete Money Management Course Beginning Early to Do Better - The Lemonade Way 00:30:00 How To Teach Kids to Manage Money 00:30:00 Money Management Tips For Teenagers 00:30:00 Money Management Tips for Families 00:15:00 How To Manage Money for Home Business Ventures 00:15:00 Ways To Motivate Yourself when the Chips are Down 00:30:00 Protecting Yourself from Illegal Money Management Schemes 00:30:00 Where Should You Invest Money 00:30:00 Money Management Strategies 00:30:00 The Future Of Money Management 00:15:00 Mock Exam Mock Exam - The Complete Money Management Course 00:20:00 Final Exam Final Exam - The Complete Money Management Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Managing Agile and Waterfall Projects: On-Demand The concept of Agile project management refers to an iterative, incremental approach to managing the design and development of a product, service or result. The goal of this approach is to use it to manage the project in a way that is very flexible and interactive with the customer and/or end user, resulting in added value to the business. The concept of Waterfall project management refers to the use of a number of tools and techniques. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) details 5 process groups: Initiating, Planning, Executing, Monitoring and Controlling, and Closing. As per the PMBOK® Guide - Sixth Edition, there are 49 processes entailed in these 5 process groups, which are focused on enabling project teams to deliver products to a pre-determined and agreed requirements/ specification. The selection of the most appropriate project management approach has, historically, been a choice of 'either/or' when it comes to these two approaches. It is now becoming clear that for many projects, the selection of a single project management approach does not satisfy the efficiency of the project team nor does it optimize the return on investment for the sponsoring organization. A different strategy is needed. "Managing Agile and Waterfall Projects" presents an approach to project management which capitalizes on the most appropriate elements of each approach, tailored to the specific project being undertaken. In this course, the Waterfall approach will be based on the PMBOK® Guide (predictive life-cycle). Each approach will be presented to highlight its particular strategy and strengths. The course will also propose project scenarios that require the project team to use a hybrid method which brings together aspects of both approaches. What You Will Learn You'll learn how to: Identify the strengths that the Waterfall approach brings to project work Identify the strengths that the Agile approach brings to project work Exploit the strengths of each method by combining their practices and protocols to maximize the potential for return on investment The Waterfall Approach to Competing Demands Optimization Foundation Concepts Getting Started The Agile Approach to Competing Demands Optimization Key Facets between Waterfall and Agile Examples for Implementing a Hybrid Approach The Challenges for the 'Combination' Project Management Team Practicing the Hybrid Approach Summary and Next Steps

Embrace the pulse of commerce and orchestrate success with our expertly curated Procurement, Supply Chain Management with Merchandising bundle. As the saying goes, 'In the world of business, the rearview mirror is always clearer than the windshield.' Move forward with confidence through the realms of seamless procurement, streamlined supply chains, and captivating merchandising. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Certificate in Purchasing and Procurement Course 02: Purchase Ledger Course 03: Supply Chain Management Course 04: Retail Management Course 05: Logistic Management Course 06: Store Assistant Course 07: Merchandising Course 08: Commercial Management Unveil the artistry of resourceful purchasing and meticulous ledger management. Conquer the intricacies of logistics seamlessly integrated with the finesse of retail orchestration. Improve your proficiency as a commercial virtuoso, and empower your journey with a spectrum of skills that define triumphant ventures. Don't just be prepared for success-be the driving force behind it with our Procurement, Supply Chain Management with Merchandising bundle." Learning Outcomes Master sourcing, negotiation, and cost optimization. Optimise demand forecasting, inventory, and distribution. Enhance visual display, assortment planning, and sales tactics. Streamline order fulfilment, transportation, and warehousing. Understand budgeting, cost analysis, and financial reporting. Develop leadership prowess for strategic decision-making. Elevate your expertise in the dynamic realm of business operations with our all-encompassing 8-course packed "Procurement, Supply Chain Management with Merchandising" bundle. Spanning a spectrum of essential disciplines, this comprehensive Procurement, Supply Chain Management with Merchandising bundle propels you towards mastery by intertwining strategic procurement, seamless supply chain management, and captivating merchandising strategies. At the heart of this journey lies the art of strategic procurement, where you'll delve into the intricacies of supplier relationship management, negotiation tactics, and cost-efficient sourcing. Seamlessly transitioning, you'll unlock the science of supply chain optimization, mastering demand forecasting, inventory control, and distribution strategies to ensure operations that run like clockwork. Learn to craft shopping experiences that captivate customers, optimising sales and brand recognition in today's competitive market. Beyond these courses, you'll explore the symbiosis of logistics, finance, and commercial leadership, attaining a holistic business acumen indispensable in today's multifaceted corporate landscape. Whether you're looking to become a procurement specialist, supply chain maestro, or retail virtuoso, this Procurement, Supply Chain Management with Merchandising bundle equips you with a versatile toolkit that enables you to thrive in diverse business environments. Secure your position as a dynamic force in the ever-evolving world of commerce with the "Procurement, Supply Chain Management with Merchandising" bundle. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates are entering procurement, supply chain, or retail. Professionals are advancing in procurement, logistics, and retail Entrepreneurs who want to optimise business operations. People who are planning to join new fields. Mid-level managers plan to hone leadership in commerce. Curious minds exploring modern business intricacies Career path Procurement Specialist (£25,000 - £45,000 per year) Supply Chain Analyst (£30,000 - £50,000 per year) Retail Manager (£25,000 - £40,000 per year) Logistics Coordinator (£22,000 - £35,000 per year) Commercial Director (£60,000 - £120,000+ per year) E-Commerce Operations Manager (£30,000 - £50,000 per year) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Overview With the ever-increasing demand for Change Management in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Change Management may be. Learning about Change Management or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Change Management . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Change Management is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Change Management course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Change Management course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Change Management course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Change Management , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Change Management , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Change Management , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Change Management course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Change Management Introduction to Change Management 00:00 Module 2 - Principles of Change Management Principles of Change Management 00:00 Module 3 - Individual Change Model Individual Change Model 00:00 Module 4 - Organizational Change Management Organizational Change Management 00:00 Module 5 - Communication and Stakeholder Engagement Communication and Stakeholder Engagement 00:00 Module 6 - Crisis Management Crisis Management 00:00 Module 7 - Conflict Management Conflict Management 00:00 Module 8 - Performance Management Performance Management 00:00

Discover practical ways to reduce stress, improve motivation and handle challenges with greater ease.

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Financial Accounting, Financial management for Financial Advisors premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Financial Accounting, Financial management for Financial Advisors is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification of Financial Accounting, Financial management for Financial Advisors You have to complete the assignment given at the end of the Financial Accounting, Financial management for Financial Advisors course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Financial Accounting, Financial management for Financial Advisors exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. 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Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Learn how to handle catering and security management smartly to get maximum success in the event planning business. This course will educate you to master event planning by teaching you all the necessary steps you need to take. Start learning Event Planning Course: Catering and Security Management that will give you enough knowledge and skills to build your dream career. About this course This Event Planning Course: Catering and Security Management helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Event Planning Course: Catering and Security Management is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For: This Event Planning Course: Catering and Security Management is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Event Planning Course: Catering and Security Management related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Business Development for Event Planning Module 2: Catering Service Management Module 3: Safe Cleaning and Waste Management Module 4: Security Management at Event Course Content Event Planning: Catering and Security Management Module 1: Business Development for Event Planning 00:15:00 Module 2: Catering Service Management 00:13:00 Module 3: Safe Cleaning and Waste Management 00:13:00 Module 4: Security Management at Event 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Advanced Diploma in Retail Management will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Advanced Diploma in Retail Management will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Advanced Diploma in Retail Management and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Advanced Diploma in Retail Management is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Advanced Diploma in Retail Management. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Advanced Diploma in Retail Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 11: Retail Psychology Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures Develop Store Security Procedures 00:16:00 Module 14: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 15: Selling in Multiple Channels Selling in Multiple Channels 00:21:00 Module 16: Retail Brand Management Retail Brand Management 00:16:00 Module 17: Health & Safety for Retail Stores Health and Safety for Retail Stores 00:21:00 Module 18: Consumer Rights Act Consumer Rights Act 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00