26721 Management courses in Matlock delivered Online

Debian training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Debian Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Debian training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Debian training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures.

Suse training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Suse Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Suse training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Suse training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures.

Help with chronic pain – learn the powerful psychological and behavioural techniques that alleviate persistent pain and accelerate healing with pain specialist Dr Grahame Brown Accredited CPD Certificate: 6 hours Length: 1 day (9.30am - 4.00pm GMT) Fantastic to have the opportunity to train with this specialist. Thoroughly enjoyed this online course – the best I have attended...CLINCIAL HYPNOTHERAPIST Live online training – Join Dr Grahame Brown on Wednesday 24th April 2024 for this practical live online training event via Zoom, you will have plenty of opportunities to ask questions. Simply book your place and we will email you the Zoom link the day before the event. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date?  Register your interest and we’ll let you know when there’s another. Why you should attend Pain is endemic in our society and whatever the cause – back pain, migraine, arthritic pain, dental pain, irritable bowel (IBS), labour/menstrual pain, cancer pain, psychogenic pain, psychosomatic pain – it can be incapacitating. Chronic pain is any pain which lasts for more than three months and it is estimated that between 25–40% of our population suffer from persistent or chronic pain. The sociological and economic costs of this are enormous but it is in the personal human suffering involved – mental as well as physical – that the real costs should be measured. Many are desperate for effective help to relieve their pain and the associated effects, such as insomnia and depression. This online workshop – with leading pain and musculoskeletal medicine consultant Dr Grahame Brown – gives you important new information about how we experience pain – derived from the latest neuroscience – and a powerful range of psychological techniques for managing pain naturally, preventing it from escalating and speeding up healing. You will discover how people can be helped out of the vicious cycle of chronic pain and how, by working holistically through the bio-psycho-social model, suffering can be dramatically reduced. You don’t need to have any prior medical knowledge to learn from and enjoy the day – you will leave with a much clearer understanding of what is going on in the mind/body system, what you can do to reduce suffering when pain persists and ways to prevent chronic ongoing pain from developing. It is a key event if you work with people suffering from pain at any stage (from recent onset, recurrent to persistent) or if you would like to find out how to successfully manage pain without medication. You will learn a wide variety of pain management techniques, which can easily be integrated into your work, to help relieve pain and promote recovery – often in just one session. Dr Grahame Brown has a real gift for helping people heal themselves – I know: I’m one of them!CHRISTOPHER BUCKLEY, PROFESSOR OF RHEUMATOLOGY, UNIVERSITY OF BIRMINGHAM What will you learn An increased understanding of how we perceive pain (from the latest neuroscientific research) and what is happening in the mind/body system A road map for helping people out of the vicious cycle of chronic pain, or to stop it developing in the first place The confidence and skills to help patients suffering from persistent pain of whatever cause – no need to feel ‘heart-sink’ with some patients anymore An understanding of what is going on when pain persists – and what you can do about it How to reduce the risk of chronic pain developing – prevention is better than cure – and identify the factors that make it likely A range of psychological chronic pain management techniques to use with your patients or yourself The importance of the bio-psycho-social model in reducing pain and accelerating healing How to produce significant pain relief by changing the way people think about their pain – in minutes An understanding of the value of pain displacement and how to use the brain’s ‘reality simulator’ What the latest neuroscience tell us about the experience of pain How to use guided imagery, relaxation and distraction to promote chronic pain relief How to deal with constant pain and promote healing How healthcare professionals can make their consultations more therapeutic How to avoid labelling patients’ pain as ‘purely psychological’ The many myths about pain – and why some well-intentioned pain management techniques don’t work and more… No prior medical knowledge is needed for you to benefit from the day. Course Programme The ‘Effective Pain Management’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding pain 11.00am Comfort break and discussion 11.30am Assessing a person with persistent pain 1.00pm Lunch break 1.45pm Psychological & Behavioural treatment interventions 2.45pm Comfort break and discussion 3.00pm Practical demonstration of interventions 4.00pm Day ends Who is this course suitable for? This course is designed to enhance the skills and knowledge of health care professionals of any discipline who work on a regular or occasional basis with people in pain to improve outcomes, including: • doctors • surgeons • nurses • dentists • neurologists • osteopaths • chiropractors • palliative care workers • psychiatrists • midwives • physiotherapists • occupational therapists • psychologists • health visitors • support/care workers • psychotherapists • counsellors – it is perfect CPD If you personally experience persistent pain then you will gain much from the workshop but please be aware the programme is not designed to be a treatment day and the tutor will be unable to give opinions to individuals with pain problems unless (with consent) their problem can be discussed for the benefit of all participants Anyone who would like to understand more about their own experience of pain, or that of someone they care for, and what can be done to manage ongoing pain and alleviate suffering This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

24-Hour Limited Time Deal! Prices Reduced Like Never Before Every year, thousands of accidents occur on construction sites in the UK. Did you know that in 2022 alone, there were 43 fatal injuries reported to the Health and Safety Executive (HSE) in the construction industry? This is a stark reminder of the importance of safety in this sector. Are you committed to improving safety standards and building a successful career in construction? If so, this Site Management Safety Training Scheme (SMSTS) Level 3 & 5 at QLS bundle is for you. Our Site Management Safety Training Scheme (SMSTS) bundle equips you with the knowledge and skills to excel in the construction industry, focusing on safety, project management, regulations, and various specialised areas. With this comprehensive Site Management Safety Training Scheme (SMSTS) bundle, you can achieve your dreams and train for your ideal career. This Site Management Safety Training Scheme (SMSTS) bundle covers essential aspects in order to progress in your chosen career. With a single payment, you will gain access to our premium Level 3 & 5 Site Management Safety Training Scheme (SMSTS) course bundle along with an original Hardcopy & PDF certificate, Transcript and a Student ID Card for Free. This Site Management Safety Training Scheme (SMSTS) Bundle Contains 20 of Our Premium Courses for One Discounted Price: Course 01: Site Management Safety Training Scheme (SMSTS) at QLS Level 5 Course 02: Diploma in Construction Industry Scheme (CIS): QLS Endorsed Course 03: Diploma in Site Management at QLS Level 5 Course 04: Diploma in Construction Safety at QLS Level 5 Course 05: Certificate in Construction Site Supervisor at QLS Level 3 Course 06: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 07: Construction Project Management Level 4 Course 08: Workplace First Aid Level 4 Course 09: Electrical & Fire Risk Assessment With Health and Safety Training Course 10: Diploma in Operations Management at QLS Level 5 Course 11: Working in Confined Spaces Course 12: Working at Height Course 13: RIDDOR Training Course 14: LOLER Regulations and LOLER Inspection Training Course 15: Ladder Safety Course 16: Lone Worker Safety Course 17: Noise and Hearing Protection Course 18: Asbestos Awareness Diploma Course 19: Career Development Plan Fundamentals Course 20: Professional CV Writing Learning Outcomes of this Bundle Understand and apply health and safety legislation in construction. Conduct risk assessments and implement control measures. Promote a positive safety culture on construction sites. Manage construction projects effectively. Respond to emergencies with confidence, including administering first aid. Comply with regulations like RIDDOR, LOLER, and working at height. Enrol today in Site Management Safety Training Scheme (SMSTS) and take the first step towards a successful career in construction. Why Choose Our Site Management Safety Training Scheme (SMSTS) Course? Get a Free QLS QLS-endorsed certificate upon completion of this Bundle Get instant access to this Bundle course. Learn from anywhere in the world This Bundle is affordable and simple to understand This Bundle is an entirely online, interactive lesson with voiceover audio Lifetime access to the Site Management (SMSTS) course materials The Site Management (SMSTS) comes with 24/7 tutor support Start your learning journey straightaway with Site Management Safety Training Scheme (SMSTS)! This Site Management (SMSTS)'s curriculum has been designed by Site Management (SMSTS) experts with years of Site Management (SMSTS) experience behind them. The Site Management (SMSTS) course is extremely dynamic and well-paced to help you understand Site Management (SMSTS) with ease. You'll discover how to master the Site Management (SMSTS) skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Site Management (SMSTS) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 350 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Site Management Safety Training Scheme (SMSTS) bundle is suitable for everyone. Special Note: For professional certification, you can enrol following courses: citb site management safety training scheme (smsts) CITB Site Supervisors' Safety Training Scheme (SSSTS) Level 2 NVQ Diploma in Plastering (Construction) (RQF) Level 2 NVQ Diploma in Cladding Occupations ProQual Level 6 NVQ Diploma in Construction Site Management ProQual Level 4 NVQ Diploma in Construction Site Supervision ProQual Level 4 NVQ Diploma in Construction Site Supervision (Construction) ProQual Level 6 NVQ Diploma in Construction Site Management (Construction) Level 4 Diploma in Construction Site Management Level 3 Diploma in Construction Site Supervisory Studies Requirements Site Management Safety Training Scheme (SMSTS) You will not need any prior background or expertise in this Site Management (SMSTS). Career path Site Management Safety Training Scheme (SMSTS) This Site Management (SMSTS) bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included

Stability is no longer a given in today’s corporate landscape. Unexpected threats—from internal vulnerabilities to external crises—can derail even the most prepared organisations. This CPD Accredited 3-course bundle is tailored for those seeking a deeper understanding of how businesses anticipate, assess, and respond to risk. From corporate risk strategy to crisis planning and fraud prevention, this training package explores the systems that help protect both reputation and operations. The trio of courses offers structured insights into risk frameworks, regulatory obligations, and how companies detect and address fraud. Designed with flexibility in mind, the training is entirely online, allowing learners to gain essential knowledge without disrupting their schedules. Whether you're aiming to strengthen your organisation’s resilience or sharpen your awareness of risk culture, this course bundle provides a clear route to understanding the mechanics of risk management in today’s business environment. These comprehensive courses are available in this Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle Course 01: Corporate Risk And Crisis Management Course 02: Compliance and Risk Management Course Course 03: Security Risk and Fraud Prevention **Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Corporate Risk And Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle training.

***Behaviour Management: Level 2 : Behaviour Management in the Early Years*** This Level 2 : Behaviour Management in the Early Years course is designed for practitioners, parents, and other adults who want to help and support children with behaviour management and understand why children misbehave. The purpose of this Level 2: Behaviour Management in the Early Years course is to look at factors affecting behaviour, learning styles, the role of the adult and positive behaviour strategies. By the end of this Behaviour Management course, the learner will know why children misbehave and how to effectively plan for their needs and learning styles. Special Offers of this Behaviour Management: Behaviour Management Course This Behaviour Management Course includes a FREE PDF Certificate. Lifetime access to this Behaviour Management Course Instant access to this Behaviour Management Course Get FREE Tutor Support from Monday to Friday in this Behaviour Management Course ***Others Benefits of Behaviour Management: Behaviour Management Course Free 03 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Behaviour Management: Behaviour Management course ] ***Behaviour Management: Level 2 : Behaviour Management in the Early Years*** Detailed Course Curriculum of Behaviour Management Module 1: Factors Affecting Behaviours Module 2: Learning Styles Module 3: The Role of the Adult Module 4: Positive Behaviour Strategies Assessment Method of Behaviour Management After completing each module of the Behaviour Management: Behaviour Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Behaviour Management After completing the MCQ/Assignment assessment for this Behaviour Management: Behaviour Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Behaviour Management: Level 2 : Behaviour Management in the Early Years This Behaviour Management course is ideal for: Practitioners Well-being and emotional needs coordinator (WENCO) Childminders Adults interested in the well-being and emotional needs of young children. Requirements Behaviour Management: Level 2 : Behaviour Management in the Early Years Students who intend to enrol in this Behaviour Management: Behaviour Management course must meet the following requirements: Behaviour Management: Good command of the English language Behaviour Management: Must be vivacious and self-driven Behaviour Management: Basic computer knowledge Behaviour Management: A minimum of 16 years of age is required Career path Behaviour Management: Level 2 : Behaviour Management in the Early Years This Behaviour Management: Level 2 : Behaviour Management in the Early Years course may lead you to a variety of career opportunities. Such as: Nursery nurse Child practitioner Childminder Teacher Youth work Certificates Certificate of completion Digital certificate - Included

The Unwritten Rules of Project Management This is based on the talk that I gave at the PM Academy in Miami - what Jim Elders taught me and how I have used his advice throughout my career. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Estimating costs is a critical component of construction management. A construction project's success is heavily reliant on cost estimation. The construction cost estimation process is a detailed process that necessitates a number of steps in order to determine the true costs of a project. In the construction industry, professional cost estimators are hired to evaluate and analyze project costs. As a result, the demand for cost estimators continues to rise with each passing year. This Level 1 Construction Cost Estimation course is designed for anyone who wants to become a competent and confident Construction Manager. This Construction Management and Cost Estimation course is designed by highly skilled professionals to provide you with an effective understanding of the cost estimation process in construction management. Learn how and why accurate construction project estimates are required while studying a breakdown of the estimating procedure and key planning processes. You will also learn the significance of estimating for variations, how project budgets must often be revised, and the risks of inaccurate estimation in this Construction Management and Cost Estimationcourse. Learning Outcomes After completing this Construction Management and Cost Estimation course, the learner will be able to: Understand the fundamentals of Construction Management. Understand the role & responsibilities of the Construction Supervisor. Understand the functions of Construction Management. Understand the phases of the Construction Project. Gain in-depth knowledge about Construction Inspection and Testing. Gain a solid understanding of cost estimation in the Construction industry. Why Choose Construction Management and Cost Estimation Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ----------------------------------------- Other two courses that are included with our Construction Management and Cost Estimation Bundle Course Course 01: RIDDOR Training Course 02: Construction Project Management Others Benefits of Construction Management and Cost Estimation Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [Note: Free PDF certificate will be provided as soon as the Construction Management and Cost Estimation Course is completed] Detailed Course Curriculum Module 01: An Overview of Construction Management Module 02: More About Construction Management Module 03: Cost Estimation in Construction Industry ------------------------------------- Assessment Method After completing each module of the Construction Management and Cost Estimation Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Construction Management and Cost Estimation course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Construction Management and Cost Estimation course is ideal for: Managers, supervisors and team leaders Small business owners and Entrepreneurs Staff working in Construction industry and wishing to enhance their CVs Requirements There are no specific requirements for this Construction Management and Cost Estimation bundle course because it does not require any advanced knowledge or skills. Career path Opportunities included with our Construction Management and Cost Estimation course: Cost Estimation - Construction Assistant Cost Estimation - Construction Coordinator Cost Estimation - Site Assistant Certificates Certificate of completion Digital certificate - Included

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access