26375 Management courses in Matlock delivered Online

Diabetes: Diabetes Course Online Unlock the Power of Diabetes: Diabetes Course: Enrol Now! Diabetes: Diabetes Course is a serious long-term health condition caused by an abnormally high level of glucose, or sugar, in the blood. High blood glucose levels, if left untreated, can lead to serious health problems. Diabetes: Diabetes can affect anyone at any age, but it is more common in certain groups and age groups. Diabetes: Diabetes Course can cause various symptoms, ranging from excessive thirst to feeling tired more than usual. It is estimated that up to 26% of residential and nursing home residents have Diabetes: Diabetes Course, so recognising the symptoms and knowing how to help them manage the condition is important. This Diabetes: Diabetes Course is designed for those who work in the health and social care sectors and anyone who wants to improve their knowledge. The Diabetes: Diabetes Course will provide an overview of the condition, common symptoms that may indicate Diabetes: Diabetes Course, methods of diagnosis, some possible treatments, and common complications that can affect those with the condition. Main Course: Diabetes Awareness Training Free Courses included with Diabetes: Diabetes Course Course 01: Dementia Course Course 02: ADHD Course Course 03: Asthma Awareness Course Course 04: Adults Support Worker Course Course 05: Level 5 Mental Health Care Special Offers of this Diabetes: Diabetes Course: This Diabetes: Diabetes Course includes a FREE PDF Certificate. Lifetime access to this Diabetes: Diabetes Course Instant access to this Diabetes: Diabetes Course 24/7 Support Available to this Diabetes: Diabetes Course [ Note: Free PDF certificate as soon as completing the Diabetes: Diabetes Course] Diabetes: Diabetes Course Online This Diabetes: Diabetes Course consists of 06 modules. Course Curriculum of Diabetes: Diabetes Course Module 01: An Overview of Diabetes Module 02: Acute Complications Module 03: Chronic Complications Module 04: Treatment through Insulin & Medication Module 05: Treatment through Diet & Exercise Module 06: The Ways of Managing Everyday Life Assessment Method of Diabetes: Diabetes Course After completing Diabetes: Diabetes Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Diabetes: Diabetes Course After completing the Diabetes: Diabetes Course, you can instantly download your certificate for FREE. Who is this course for? Diabetes: Diabetes Course Online This Diabetes: Diabetes Course is ideal for anyone who spends time with someone who has Diabetes: Diabetes Course. People who would benefit from this Diabetes: Diabetes Course include: Healthcare staff Teachers, teaching assistants, and teaching support staff Sports coaches and group leaders Gym staff Care workers Requirements Diabetes: Diabetes Course Online To enrol in this Diabetes: Diabetes Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Diabetes: Diabetes Course. Be energetic and self-motivated to complete our Diabetes: Diabetes Course. Basic computer Skill is required to complete our Diabetes: Diabetes Course. If you want to enrol in our Diabetes: Diabetes Course, you must be at least 15 years old. Career path Diabetes: Diabetes Course Online Enrolling on this Diabetes: Diabetes Course can lead you to the following job opportunities: General Nurse Health and Social Care Workers Carers Midwives Other Health Care Professionals

Highlights of the Course Course Type: Online Learning Duration: 2 hours 5 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about COSHH Training Understand the core competencies and principles of COSHH Training Explore the various areas of COSHH Training Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert COSHH trainer Control of Substances Hazardous to Health (COSHH) This Control of Substances Hazardous to Health (COSHH) course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This control of substances hazardous to health (COSHH) course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It's aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people. So what do we mean by 'Substances Hazardous to Health'? In legal terms, these are substances that are classified as “very toxic, toxic, harmful, corrosive or Irritant” under the Classification, Labelling and Packaging Regulation (CLP). This was a new regulation that came into force in January 2009 dovetailing with a set of regulations called REACH. REACH is a European Union regulation concerning the Registration, Evaluation, Authorisation and Restriction of Chemicals, which came into force on 1st June 2007. One of the main aims of REACH is to provide a high level of protection for human health and the environment from the use of chemicals. This Control of Substances Hazardous to Health (COSHH) course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Who is this Course for? This comprehensive Control of Substances Hazardous to Health (COSHH) course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this COSHH Training can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Control of Substances Hazardous to Health (COSHH) course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Control of Substances Hazardous to Health (COSHH) course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Control of Substances Hazardous to Health (COSHH) course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: Introducing COSHH Module 2: Different Types of Hazard Module 3: Different Types of Exposure Module 4: Regulations and Approved Labelling Module 5: Assessing COSHH Risks Module 6: The Risk Assessment in Practice Module 7: Exposure Control Module 8: Staying in Control Module 9: Training and Emergency Planning Module 10: Course Summary Order Your Certificate of Achievement 00:00:00 Obtain Your Certificate of Achievement

Highlights of the Course Course Type: Online Learning Duration: 2 Hours 56 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about dialectical behaviour therapy Understand the core competencies and principles of dialectical behaviour therapy Explore the various areas of dialectical behaviour therapy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert dialectical behaviour therapist Dialectical Behaviour Therapy Diploma Course Master the skills you need to propel your career forward in dialectical behaviour therapy. This course will equip you with the essential knowledge and skillset that will make you a confident dialectical behaviour therapist and take your career to the next level. This comprehensive dialectical behaviour therapy course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this dialectical behaviour therapy course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective dialectical behaviour therapy practice and equip you with the essential skills, confidence and competence to assist you in the dialectical behaviour therapy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in dialectical behaviour therapy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for dialectical behaviour therapist or for people who are aspiring to specialise in dialectical behaviour therapy. Enrol in this dialectical behaviour therapy course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive dialectical behaviour therapy course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this dialectical behaviour therapy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This dialectical behaviour therapy course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This dialectical behaviour therapy course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This dialectical behaviour therapy course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction About the Instructor 00:01:00 About the Course 00:06:00 What is Counselling & Psychotherapy Definition of Counselling 00:07:00 Counselling & Psychotherapy 00:06:00 Approaches in Counselling & Psychotherapy 00:12:00 About Dialectical Behaviour Therapy (DBT) What is DBT? 00:05:00 What is 'dialectical'? 00:06:00 History & Philosophy of DBT 00:05:00 DBT Strategies & 'Life Skills' What is 'Mindfulness' 00:08:00 What is 'Distress Tolerance' 00:09:00 What is 'Emotion regulation' 00:10:00 What is 'Interpersonal Effectiveness' 00:05:00 Treatment by DBT Multistage approach of DBT 00:05:00 The Stages of Treatment in DBT 00:11:00 Prioritising Treatments Targets 00:05:00 How to set up 'learning environment' for the client 00:07:00 How to conduct 'Behavioural Analysis' 00:10:00 DBT for Psychological Disorders Uses of DBT 00:02:00 DBT in the treatment of Borderline Personality Disorder 00:07:00 DBT in the treatment of Depression 00:09:00 DBT for treatment of Anxiety & OCD 00:08:00 DBT for treatment of 'Eating Disorders' 00:08:00 Effectiveness of DBT How effective is DBT? 00:07:00 Criticism and Limitations of DBT 00:04:00 Thank You and Good Bye! 00:03:00 Assessment Assessment - Dialectical Behaviour Therapy Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Duration 4 Days 24 CPD hours This course is intended for This is an introductory-level C++ programming course designed for developers with experience programming in C or other languages. Practical hands-on prior programming experience and knowledge is required. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in basic coding with C++, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn: Writing procedural programs using C++ Using private, public and protected keywords to control access to class members Defining a class in C++ Writing constructors and destructors Writing classes with const and static class members Overloading operators Implementing polymorphic methods in programs Writing programs using file I/O and string streams Using manipulators and stream flags to format output Using the keyword template to write generic functions and classes Writing programs that use generic classes and functions Writing programs that use algorithms and containers of the Standard Library Apply object-oriented design techniques to real-world programming problems Using algorithms and containers of the Standard Library to manipulate string data Understand how C++ protects the programmer from implementation changes in other modules of an application Using try() blocks to trap exceptions Using catch() blocks to handle exceptions Defining exceptions and using throw to trigger them Introduction to C++ Programming / C++ Essentials is a skills-focused, hands-on C++ training course geared for experienced programmers who need to learn C++ coupled with sounds coding skills and best practices for OO development. Students will leave this course armed with the required skills to put foundation-level C++ programming skills right to work in a practical environment. The central concepts of C++ syntax and style are taught in the context of using object-oriented methods to achieve reusability, adaptability and reliability. Emphasis is placed on the features of C++ that support abstract data types, inheritance, and polymorphism. Students will learn to apply the process of data abstraction and class design. Practical aspects of C++ programming including efficiency, performance, testing, and reliability considerations are stressed throughout. Comprehensive hands on exercises are integrated throughout to reinforce learning and develop real competency Moving from C to C++ (Optional) New Compiler Directives Stream Console I/O Explicit Operators Standard Libraries Data Control Capabilities Handling Data New Declaration Features Initialization and Assignment Enumerated Types The bool Type Constant Storage Pointers to Constant Storage Constant Pointers References Constant Reference Arguments Volatile Data Global Data Functions Function Prototypes and Type Checking Default Function Data Types Function Overloading Problems with Function Overloading Name Resolution Promotions and Conversions Call by Value Reference Declarations Call-by-Reference and Reference Types References in Function Return Constant Argument Types Conversion of Parameters Using Default Initializers Providing Default Arguments Inline Functions Operator Overloading Advantages and Pitfalls of Overloading Member Operator Syntax and Examples Class Assignment Operators Class Equality Operators Non-Member Operator Overloading Member and Non-Member Operator Functions Operator Precedence This Pointer Overloading the Assignment Operator Overloading Caveats Creating and Using Objects Creating Automatic Objects Creating Dynamic Objects Calling Object Methods Constructors Initializing Member consts Initializer List Syntax Allocating Resources in Constructor Destructors Block and Function Scope File and Global Scope Class Scope Scope Resolution Operator :: Using Objects as Arguments Objects as Function Return Values Constant Methods Containment Relationships Dynamic Memory Management Advantages of Dynamic Memory Allocation Static, Automatic, and Heap Memory Free Store Allocation with new and delete Handling Memory Allocation Errors Controlling Object Creation Object Copying and Copy Constructor Automatic Copy Constructor Conversion Constructor Streaming I/O Streams and the iostream Library Built-in Stream Objects Stream Manipulators Stream Methods Input/Output Operators Character Input String Streams Formatted I/O File Stream I/O Overloading Stream Operators Persistent Objects Introduction to Object Concepts The Object Programming Paradigm Object-Orientated Programming Definitions Information Hiding and Encapsulation Separating Interface and Implementation Classes and Instances of Objects Overloaded Objects and Polymorphism Declaring and Defining Classes Components of a Class Class Structure Class Declaration Syntax Member Data Built-in Operations Constructors and Initialization Initialization vs. Assignment Class Type Members Member Functions and Member Accessibility Inline Member Functions Friend Functions Static Members Modifying Access with a Friend Class Templates Purpose of Template Classes Constants in Templates Templates and Inheritance Container Classes Use of Libraries Strings in C++ Character Strings The String Class Operators on Strings Member Functions of the String Class Inheritance Inheritance and Reuse Composition vs. Inheritance Inheritance: Centralized Code Inheritance: Maintenance and Revision Public, Private and Protected Members Redefining Behavior in Derived Classes Designing Extensible Software Systems Syntax for Public Inheritance Use of Common Pointers Constructors and Initialization Inherited Copy Constructors Destructors and Inheritance Public, Protected, Private Inheritance Exceptions Types of Exceptions Trapping and Handling Exceptions Triggering Exceptions Handling Memory Allocation Errors C++ Program Structure Organizing C++ Source Files Integrating C and C++ Projects Using C in C++ Reliability Considerations in C++ Projects Function Prototypes Strong Type Checking Constant Types C++ Access Control Techniques Polymorphism in C++ Definition of Polymorphism Calling Overridden Methods Upcasting Accessing Overridden Methods Virtual Methods and Dynamic Binding Virtual Destructors Abstract Base Classes and Pure Virtual Methods Multiple Inheritance Derivation from Multiple Base Classes Base Class Ambiguities Virtual Inheritance Virtual Base Classes Virtual Base Class Information The Standard Template Library STL Containers Parameters Used in Container Classes The Vector Class STL Algorithms Use of Libraries

Mental Health Care - MCA and DOLS Level 5 This Mental Health Care - MCA and DOLS Level 5 course is designed for those who want to begin a career in mental health and lay a solid foundation of mental health fundamentals. The Mental Health Care - MCA and DOLS Level 5 course will assist you in assessing work-related mental health issues, determining levels of risk to staff, and implementing strategies to reduce workplace stress. This Mental Health Care - MCA and DOLS Level 5 course aims to teach you everything you need to know about the Mental Capacity Act (MCA) of 2005 and the Deprivation of Liberty Safeguards (DOLS). Learn about the most recent mental health knowledge to help you excel in your chosen mental health career. With the Mental Health Care - MCA and DOLS Level 5 training, you will learn the skills required to assess mental capacity and provide care or treatment to people who lack capacity. Why choose this Mental Health Care - MCA and DOLS Level 5 course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this Mental Health Care - MCA and DOLS Level 5 Course: This Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course includes a FREE PDF Certificate. Lifetime access to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course Instant access to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course 24/7 Support Available to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course Mental Health Care - MCA and DOLS Level 5 Learning Outcomes After completing this Mental Health Care - MCA and DOLS Level 5 course, the learner will be able to: Understand the fundamentals concepts of the Mental Capacity Act. Know how to make decisions in the patient’s or service user’s best interests. Gain the skills to provide quality care and treatment to vulnerable adults who lack the capacity. Understand how to manage patient records and maintain patient confidentiality. Know the MCA Act 2005 and mental capacity assessment law. Understand the public bodies and services created by the MCA Act 2005. Gain excellent knowledge of mental health advocacy and advanced planning. Familiarise with the legal responsibilities of a social care and mental health care professional when caring for someone who lacks capacity. Gain in-depth knowledge of human rights and quality commission requirements. Know how to confidently promote social and emotional competency and build resilience. Become more transparent and open about mental health issues. Who is this course for? Mental Health Care - MCA and DOLS Level 5 This Mental Health Care: Mental Health Care - MCA and DOLS Level 5 course is ideal for anyone who aspires to work in or currently works in the health care sector, which includes: Registered Mental Health Nurse Mental Health Care Assistant Mental Health Support worker Dementia Care Assistant Primary Care Mental Health Practitioner Requirements Mental Health Care - MCA and DOLS Level 5 To enrol in this Mental Health Care - MCA and DOLS Level 5 Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mental Health Care - MCA and DOLS Level 5 Course. Be energetic and self-motivated to complete our Mental Health Care - MCA and DOLS Level 5 Course. Basic computer Skill is required to complete our Mental Health Care Mental Health Care - MCA and DOLS Level 5 Course. If you want to enrol in our Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course, you must be at least 15 years old. Career path Mental Health Care - MCA and DOLS Level 5 Opportunities with this Mental Health Care - MCA and DOLS Level 5 course include: Mental Health Care Professionals Counselling Psychologist Family Therapist Clinical Social Worker Mental Health Counsellor Mental Health Support Worker

🌟 Unlock Your Full Potential with 'Self-Confidence Mastery - Hold Yourself Up' Online Course! 🌟 🚀 Ready to elevate your life to new heights? Unleash your inner strength and radiate confidence in every aspect of your journey with our transformative online course!   🌟 What You'll Gain 🔥 Unshakable Confidence: Learn powerful techniques to boost self-assurance and banish self-doubt for good. 🔑 Empowering Mindset: Master the mindset shifts that propel you toward success in both personal and professional spheres. 🗣️ Effective Communication: Develop charismatic communication skills to command attention and influence others effortlessly. 💪 Resilience & Self-Belief: Build resilience to overcome challenges and cultivate unwavering belief in your abilities. 🎯 Goal Setting & Achievement: Set meaningful goals and learn actionable strategies to achieve them with confidence. 🌈 Positive Self-Image: Embrace self-love and acceptance, fostering a positive self-image that empowers your every move. 👨‍👩‍👧‍👦 Community Support: Connect with a supportive community, fostering growth, and accountability every step of the way.   📚 Course Highlights: 🎓 Comprehensive Modules: Engaging video lessons, practical exercises, and quizzes to reinforce learning. 📈 Real-Life Applications: Practical tools and techniques applicable in daily life for immediate impact. 🔒 Lifetime Access: Access course materials anytime, anywhere, and enjoy lifetime updates. 🌟 Bonus Resources: Exclusive bonus materials, workbooks, and additional resources to enhance your learning journey.   🤝 Your Path to Transformation Begins Now! 🌐 Join 'Self-Confidence Mastery - Hold Yourself Up' and take charge of your destiny! Embrace confidence, achieve your dreams, and become the best version of yourself. 🚀 Limited Time Offer! Enroll now to unlock your full potential! Don't let self-doubt hold you back-embrace confidence today! Course Curriculum Module-1 00:00 Module-2 00:00 Module-3 00:00 Module-4 00:00 Module-5 00:00 Module-6 00:00 Module-7 00:00 Module-8 00:00 Module-9 00:00 Module-10 00:00

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Master AutoCAD with Compete High’s Diploma in AutoCAD course! Learn essential tools, drawing techniques, and advanced features through expert-led online training. Study at your own pace and earn a certificate. Enrol today!