25883 Management courses in Formby delivered Online

Ever wonder what goes into being a social media manager? What can you expect from the job? With an understanding of the importance of social media in the 21st century, we have brought this Social Media Dominance course for you in which you will provide with the knowledge for monitoring, filtering, offering, regulating and guiding the social media presence of a brand, product, service, individual or business. In addition to all of that, this course also explains about social media marketing campaigns and day-to-day activities including creating, curating and managing all published content, how to listen and respond to users in a communicative approach while promoting leads and drive sales, and reshape your ideas and estimating in terms for making decisions. Who is this course for? Social Media Dominance is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Social Media Dominance is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Who is Elise Quevedo? 00:02:00 Who Is the Course For? 00:01:00 Understanding Social Media It's a New Social Media Revolution! 00:02:00 Social Network Roles 00:02:00 The Essence of Social Media Introduction 00:05:00 Selling an Experience 00:02:00 FACEBOOK: Dos and Don'ts 00:02:00 PINTEREST: Dos and Don'ts 00:03:00 INSTAGRAM: Dos and Don'ts 00:03:00 TWITTER and Maximising Social Media Profiles 00:02:00 YOUTUBE: Dos and Don'ts 00:01:00 Optimising for Success Introduction 00:03:00 The Golden Rules 00:06:00 There Is Magic After All 00:02:00 Benefits for Business 00:04:00 Key Steps to Social Media Dominance Introduction 00:05:00 Did You Get It? 00:02:00 Bonus Lecture: Digital Trends for 2018 00:02:00 Final Note and Thank You 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Duration 3.5 Days 21 CPD hours This course is intended for This course is for AWS Cloud Architects with expertise in designing and implementing solutions running on AWS who now want to design for Microsoft Azure. Overview After completing this course, students will be able to: Secure identities with Azure Active Directory and users and groups. Implement identity solutions spanning on-premises and cloud-based capabilities Apply monitoring solutions for collecting, combining, and analyzing data from different sources. Manage subscriptions, accounts, Azure policies, and Role-Based Access Control. Administer Azure using the Resource Manager, Azure portal, Cloud Shell, and CLI. Configure intersite connectivity solutions like VNet Peering, and virtual network gateways. Administer Azure App Service, Azure Container Instances, and Kubernetes. This course teaches Solutions Architects who have previously designed for Amazon Web Services how to translate business requirements into secure, scalable, and reliable solutions for Azure. Introduction to Azure Subscriptions and accounts Resource groups and templates in Azure Resource Manager Azure global infrastructure Azure regions Azure Availability Zones Comparison with AWS Implement Azure Active Directory Introduction to Azure Active Directory Domains and custom domains Safety features Guest users in Azure Active Directory Manage multiple directories Comparison with AWS Implement and manage hybrid identities Introduction to Azure AD Connect Comparison with AWS Implement virtual networking Azure Virtual Network and VNet peering VPN and ExpressRoute connections Comparison with AWS Implement VMs for Windows and Linux Configure high availability Comparison with AWS Implement load balancing and network security Implement Azure Load Balancer Implement an Azure Application Gateway Implement Azure Firewall Implement network security groups and application security groups Comparison with AWS Implement container-based applications Configure Azure Kubernetes Service Publish a solution on an Azure Container Instance Comparison with AWS Implement an application infrastructure Create an App Service plan Create and configure Azure App Service Configure networking for an App Service Introduction to Logic Apps and Azure Functions Comparison with AWS Implement storage accounts Azure Storage core concepts Managing the Azure Blob storage lifecycle Working with Azure Blob storage Comparison with AWS Implement NoSQL databases Introduction to Azure Cosmos DB Consistency Select appropriate CosmosDB APIs Set up replicas in CosmosDB Comparison with AWS DynamoDB Implement Azure SQL databases Configure Azure SQL database settings Implement Azure SQL Database managed instances Configure high availability for an Azure SQL database Comparison with AWS Implement cloud infrastructure monitoring Monitor security Monitor cost Configure a Log Analytics workspace Comparison with AWS Implement and manage Azure governance solutions Assign RBAC roles Configure management access to Azure Implement and configure an Azure Policy Comparison with AWS Manage security for applications Implement Azure Key Vault Implement and configure Azure AD Managed Identities Register and manage applications in Azure AD Comparison with AWS Migration, backup, and disaster recovery management Migrate workloads Implement Azure Backup for VMs Implement disaster recovery Comparison with AWS

Duration 3 Days 18 CPD hours This course is intended for The Foundation course is designed for individuals who want to gain an overview of Business Analysis (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding of business analysis principles and techniques. Key areas are: the role and competencies of a business analyst strategy analysis business system and business process modelling stakeholder analysis investigation and modelling techniques requirements engineering business case development The business analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The Foundation Seminar gives a good introduction to the spectrum of this responsibility. Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Structure and Benefits of Business Analysis Foundation Exam Details Business Analysis Certification Scheme What is Business Analysis? Intent and Context Origins of business analysis The development of business analysis The scope of business analysis work Taking a holistic approach The role and responsibilities of the business analyst The competencies of a Business Analyst Personal qualities Business knowledge Professional techniques The development of competencies Strategy Analysis The context for strategy The defiition of strategy Strategy development External environmental analysis Internal invironmental analysis SWOT analysis Executing strategy Business Analysis Process Model An approach to problem solving Stages of the business analysis process model Objectives of the process model stages Procedures for each process model stage Techniques used within each process model stage Investigation Techniques Interviews Observation Workshops Scenarios Prototyping Quantitative approaches Documenting the current situation Stakeholder Analysis and Management Stakeholder categories and identification Analysing stakeholders Stakeholder management strategies Managing stakeholders Understanding stakeholder perspectives Business activity models Modelling Business Processes Organizational context An altrnative view of an organization The organizational view of business processes Value propositions Process models Analysing the as-is process model Improving business processes (to-be business process) Defining the Solution Gab analysis Introduction to Business Architecture Definition to Business Architecture Business Architecture techniques Business and Financial Case The business case in the project lifecycle Identifying options Assessing project feasibility Structure of a business case Investment appraisal Establishing the Requirements A framework for requirements engineering Actors in requirements engineering Requirements elicitation Requirements analysis Requirements validation Documenting and Managing the Requirements The requirements document The requirements catalogue Managing requirements Modelling the Requirements Modelling system functions Modelling system data Delivering the Requirements Delivering the solution Context Lifecycles Delivering the Business Solution BA role in the business change lifecycle Design stage Implementation stage Realization stage

Duration 2 Days 12 CPD hours This course is intended for vSphere administrators, architects, system engineers, and systems integrators who are responsible for the deployment or management of Site Recovery Manager Overview By the end of the course, you should be able to meet the following objectives: Summarize the components of Site Recovery Manager architecture Deploy and configure the Site Recovery Manager appliance Describe the principal disaster recovery topologies that are used with Site Recovery Manager Configure inventory and resource mappings Describe the storage replication options that are used with Site Recovery Manager Configure Site Recovery Manager to leverage array-based replication Describe VMware vSphere Replication™ functionality Describe the vSphere Replication architecture Deploy and configure vSphere Replication for use with Site Recovery Manager Build Site Recovery Manager array-based protection groups, protection groups based on vSphere Replication, and Virtual Volumes protection groups. Build, edit, execute, test, and remove a recovery plan Perform a planned migration This two-day, hands-on training course gives experienced VMware vSphere© administrators the knowledge to install, configure, and manage VMware Site Recovery Manager? 8.6. This course also shows you how to write and test disaster recovery plans that use Site Recovery Manager. Course Introduction Introductions and course logistics Course objectives Site Recovery Manager Architecture Describe Site Recovery Manager architecture Identify disaster recovery options with Site Recovery Manager Evaluate how Site Recovery Manager integrates with VMware products Describe Site Recovery Manager licensing options List the disaster recovery topologies supported by Site Recovery Manager Describe how VMware Site Recovery for VMware Cloud on AWS integrates with Site Recovery Manager Deploying and Configuring Site Recovery Manager Identify the vSphere and vCenter Server requirements for deploying Site Recovery Manager Define Site Recovery Manager virtual appliance system requirements Deploy the Site Recovery Manager appliance Navigate the Site Recovery Manager configuration UI Describe the process for registering Site Recovery Manager with vCenter Server Describe how to start and stop services in Site Recovery Manager Identify ways to perform updates to the Site Recovery Manager appliance Describe the options for accessing the Site Recovery Manager Describe the process for configuring site pairing Describe how to import and export Site Recovery Manager configuration Navigate the Site Recovery Manager configuration UI Describe the process for registering Site Recovery Manager with vCenter Server Describe how to start and stop services in Site Recovery Manager Identify ways to perform updates to the Site Recovery Manager appliance Describe the options for accessing the Site Recovery Manager Describe the process for configuring site pairing Describe how to import and export Site Recovery Manager configuration Configuring Inventory Mappings Explain the importance of inventory mappings Identify configuration options for inventory mappings Describe the importance of placeholder virtual machines and datastores Describe the importance of the vSphere inventory changes for Site Recovery Manager operation Using Array-Based Replication Describe array-based replication Describe Storage Replication Adapters and explain their role for the array-based replication Describe the concept and configuration of array pairs Describe datastore groups and the relationship between devices and datastore groups Describe the role of consistency groups Identify the advantages of array-based replication vSphere Replication Describe Site Recovery Manager with vSphere Replication Architecture Discuss the role of vSphere Replication components Discuss use cases for vSphere Replication Discuss system requirements and operational limits of vSphere Replication Determine how to calculate bandwidth requirements for vSphere Replication Identify the advantages of vSphere Replication Deploy a vSphere Replication appliance Configure a vSphere Replication appliance and register it with vCenter Server Pair vSphere Replication appliances Deploy an additional vSphere Replication server Register a vSphere Replication server with a vSphere Replication management server Replicating VMs Using vSphere Replication Describe the replication process used by vSphere Replication List vSphere Replication replica states Describe vSphere Replication of encrypted virtual machines Describe vSphere native key provider Describe how to configure vSphere Replication Discuss vSphere Replication RPO settings Describe MPIT instances Describe additional vSphere Replication settings Describe how to disable vSphere Replication Protection Groups Define protection group functionality Examine the differences between array-based protection groups, protection groups based on vSphere Replication, and Virtual Volumes protection groups Create a protection group View a placeholder virtual machine in the inventory Configure protection for virtual machines and edit protection groups Recovery Plans Discuss recovery plan concepts Discuss network planning Discuss the organization of storage for recovery plans Describe customization options in recovery planning Describe priority groups and VM dependencies Describe how to implement a recovery plan Configure VM recovery plan properties Describe the customization of recovery plans Configure additional steps in the recovery plan Delete a recovery plan Executing Recovery Plans Discuss use cases for Site Recovery Manager Describe planned migration Identify Site Recovery Manager workflows Examine Site Recovery Manager integration with various vSphere technologies Describe how to conduct a recovery plan test Perform a recovery plan test Identify the effect on the storage layer during the test recovery steps Review the recovery plan test steps Describe how to cancel a recovery plan test and clean up after recovery plan test cancelation Explain a recovery plan execution in planned migration or disaster recovery mode Identify the recovery steps for each execution type Describe a forced recovery Explain the importance of reprotection processes and states Examine failback steps Describe how to reprotect a data center Monitoring and Troubleshooting Identify Site Recovery Manager alarm options Generate Site Recovery Manager recovery plan history reports Configure Site Recovery Manager advanced settings Identify Site Recovery Manager logs Describe the vRealize Operations management pack for Site Recovery Manager

Duration 5 Days 30 CPD hours Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Cloud Director Manage VMware Cloud Director to meet the service provider needs Create and manage VMware Cloud Director organizations and vApps to fulfill business needs Create and manage VMware Cloud Director catalogs Configure networking for organizations and vApps with the help of NSX-T Data Center Manage resources from the VMWare Cloud Director console Enable VM and Named Disk Create VM sizing and placement policies Create vApps and perform VM operations and actions Manage vGPU resources with VMware Cloud Director Discuss how VMware Cloud Director can be integrated with other solutions In this five-day course, you focus on installing, configuring, and managing on-premises VMware Cloud Director? 10.4. You will learn about workload provisioning, the creation of organizations, virtual data centers (VDCs), catalog services that include predefined virtual machines, and on-demand VMware NSX-T? Data Center networks. You will learn about different networks that a system administrator and an organization administrator can configure and use with virtual machines (VMs).This course also covers the UI enhancements of VMware Cloud Director, the new licensing model and UI enhancements with NSX Advanced Load Balancer?, and the L2 and L3 VPN enhancements in VMware Cloud Director. You will learn about defining segment profile templates to organization VDC networks and vApp networks and configuring DHCP, static routes, and no distributed routing in VMware Cloud Director. This course explains how to integrate and implement vGPU in VMware Cloud Director as well as how to use API access tokens and service accounts for programmatic access to VMware Cloud Director. Course Introduction Introductions and course logistics Course objectives Software-Defined Data Center and VMware Validated Solution Define software-defined data center (SDDC) Discuss VMware offerings for cloud-based services Discuss the deployment options for VMware Cloud Director Discuss VMware Validated Solution Recognize the design considerations when creating a cloud environment on the SDDC using VMware Cloud Foundation? VMware Cloud Director Deployment and Configuration Discuss the deployment options for VMware Cloud Director Explain the two-stage deployment of VMware Cloud Director cells Discuss failover mechanisms (automatic and manual) with VMware Cloud Director cells Define the switchover, promote, and fencing options of the VMware Cloud Director appliance Understand the VMware Cloud Director appliance enhancements VMware Cloud Director Provider Configuration Describe how the compute resources are provided to VMware Cloud Director Describe how storage is provided to VMware Cloud Director Configure and manage storage for Virtual Data Centers (VDCs) Discuss network pools, external networks, and Tier-0 gateways Showcase VMware Cloud Director integration with VMware vCenter Server© and NSX-T Data Center Describe VMware Cloud Director organizations Understand organization policies Explain how to access an organization using various portals Understand organization VDC Discuss Linked Clone and Fast Provisioning Understand the use cases of Allocation Models VMware Cloud Director User, Roles, and Quota Management Discuss user bundle Describe role-based access Explain custom roles and rights Describe and configure LDAP integration with Active Directory Discuss OIDC authentication methods Describe SAML identity provider Discuss API Access Token and Service Accounts Explain Quota Management and its use cases VMware Cloud Director Virtual Machines and vApps Understand standalone VMs Discuss the VM managing operations Explain VM properties Discuss deployment methods of vApps Discuss the vApp managing operations Discuss the vApp lease policies Understand the vApps and VM actions Explain vApp and VM badges VMware Cloud Director Content Libraries Explain the purpose of catalogs and how to create a catalog organization Define catalog management and sharing catalogs inside and between organizations Explain media in VMware Cloud Director and its usage Discuss vApp templates Understand vApp template operations Describe the purpose and usage of Open Virtualization Format (OVF) Discuss organization VDC templates Discuss Fast Cross vCenter Server vApp Instantiation Utilizing Shared Storage VMware Cloud Director Networking Discuss organization VDC networks List the types of organization VDC networks Describe the edge gateway services Explore the services offered by the edge gateway Discuss the sub-allocation IP pool and its use cases Discuss DHCP, NAT, load balancer, and firewall services on the edge gateway Discuss SNAT, DNAT, NO SNAT, and NO DNAT use cases Explain routing and distributed firewall services Discuss vApp networks List the various types of vApp networks VMware Cloud Director Storage and Compute Describe named disks and shared named disks Demonstrate how to attach and detach a named disk and a shared named disk Describe methods of sharing the named disk Discuss the implications of deleting VMs that have an attached named disk Discuss how VMware Cloud Director VMs and disks are encrypted Explain the storage policy capabilities Demonstrate how VM sizing and placement policies are published Discuss vCenter Server and VMware Cloud Director IOPS storage policies usage Discuss how to enable and use the storage IOPS limitation in VMware Cloud Director Describe the storage policy-supported entities Discuss vGPU in VMware Cloud Director Additional UI Features and Integrated Solutions Explain custom advisories, global search, guided tours, keyboard shortcuts, and quick search Demonstrate the new branding and theming experience Briefly discuss how VMware Cloud Director can be integrated with other solutions

Register on the Health and safety in Care today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Health and safety in Care course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Health and safety in Care course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £59. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Health and safety in Care course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Basic Framework for Health and Safety Basic Framework for Health and Safety 00:14:00 Module 02: Information and Guidance for Health and Safety Information and Guidance for Health and Safety 00:14:00 Module 03: Responsibilities Related to Infection Prevention and Control (IPC) Responsibilities Related to Infection Prevention and Control (IPC) 00:12:00 Module 04: Recognise and Respond to Outbreaks of Infection Recognise and Respond to Outbreaks of Infection 00:15:00 Module 05: Proportionate Approaches to The Implementation of IPC Proportionate Approaches to The Implementation of IPC 00:16:00 Module 06: Supporting Others to Comply with Legislative Supporting Others to Comply with Legislative 00:12:00 Module 07: Infection Risk Assessment and Minimising Infection Infection Risk Assessment and Minimising Infection 00:16:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Pension today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Pension is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Pension Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Pension, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Overview of the UK Pension system Overview of the UK Pension system 00:16:00 Module 02: Type of Pension Schemes Type of Pension Schemes 00:22:00 Module 03: Pension Regulation Pension Regulation 00:35:00 Module 04: Pension Fund Governance Pension Fund Governance 00:24:00 Module 05: Law and Regulation of Pensions in the UK Law and Regulation of Pensions in the UK 00:20:00 Module 06: Key Challenges in UK Pension System Key Challenges in UK Pension System 00:16:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Selling Skills for Professionals: Part 2 Making the Sale   Course Description   Copyright Ross Maynard 2021   Course Description Welcome to Selling Skills for Professionals: Part 2 Making the Sale.   In Part 1 of Selling Skills for Professionals I covered prospecting, that is identifying potential future clients and making the initial approach. In this course, Part 2 of Selling Skills for Professionals, I cover the sales process – converting a prospect into a client. In Selling Skills for Professionals: Part 2 Making the Sale, I look at the skills you need for selling professional services and how to create a series of webinars to build prospects’ interest. I then cover a five-step sales process in detail: Understand the current situation Surface the pain points Exploring the impacts of the pain points Shape the future state Close the sale   The course also covers why people buy professional services, and why they might not buy; and it shows how to deal with objections.   Selling professional services is not like selling a car, or solar panels. It’s about building a relationship with a prospect as a professional advisor; coaching them through the challenges facing them; and offering services tailored to their needs which will help the prospect make tangible improvements.   If you want to know how to sell professional services successfully, this is the course for you.   I hope you enjoy the course.     Key Learning Points  On completion of the course, delegates will be able to: Describe a five-stage sales process for professional services Identify the core skillset needed for selling professional services Deploy best practice when creating webinars to engage prospects Explore a prospect’s current situation on an online video call Identify a prospect’s pain points and explore their root causes and impacts Coach a prospect to visualise the future state they would like to get to be resolving the problems identified Handle objections surfaced as the prospect moves towards closing the sale Understand why people buy professional services, and why they don’t buy Reduce buyer’s remorse and plan to develop the client relationship after the sale     Curriculum Module 1: The Foundations for Selling Professional Services Lesson 1: The Purpose of Prospecting Lesson 2: The Selling Professional Services Skillset Lesson 3: Moving Beyond Prospecting Lesson 4: Script for the Webinar Follow-Up Call   Module 2: Building a Case for the Sale Lesson 5: No Pain No Gain Lesson 6: Building a Case: Initial Diagnosis Lesson 7: Building a Case: Root Causes Lesson 8: Building a Case: Impacts Lesson 9: Building a Case: Shaping the Future State Lesson 10: Building a Case: The Gap   Module 3: Closing the Sale Lesson 11: Selling is about Change Lesson 12: A Time to Close  Lesson 13: Closing (At Last)   Module 4: Evasion and Objections Lesson 14: Evasion Lesson 15: Handling Objections Lesson 16: Specific Example of Objections Part 1 Lesson 17: Specific Example of Objections Part 2   Module 5: After the Sale Lesson 18: Aftercare Lesson 19: Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel