26613 Management courses in Congleton delivered Online

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Mental Health Care - MCA and DOLS Level 5 This Mental Health Care - MCA and DOLS Level 5 course is designed for those who want to begin a career in mental health and lay a solid foundation of mental health fundamentals. The Mental Health Care - MCA and DOLS Level 5 course will assist you in assessing work-related mental health issues, determining levels of risk to staff, and implementing strategies to reduce workplace stress. This Mental Health Care - MCA and DOLS Level 5 course aims to teach you everything you need to know about the Mental Capacity Act (MCA) of 2005 and the Deprivation of Liberty Safeguards (DOLS). Learn about the most recent mental health knowledge to help you excel in your chosen mental health career. With the Mental Health Care - MCA and DOLS Level 5 training, you will learn the skills required to assess mental capacity and provide care or treatment to people who lack capacity. Why choose this Mental Health Care - MCA and DOLS Level 5 course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this Mental Health Care - MCA and DOLS Level 5 Course: This Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course includes a FREE PDF Certificate. Lifetime access to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course Instant access to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course 24/7 Support Available to this Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course Mental Health Care - MCA and DOLS Level 5 Learning Outcomes After completing this Mental Health Care - MCA and DOLS Level 5 course, the learner will be able to: Understand the fundamentals concepts of the Mental Capacity Act. Know how to make decisions in the patient’s or service user’s best interests. Gain the skills to provide quality care and treatment to vulnerable adults who lack the capacity. Understand how to manage patient records and maintain patient confidentiality. Know the MCA Act 2005 and mental capacity assessment law. Understand the public bodies and services created by the MCA Act 2005. Gain excellent knowledge of mental health advocacy and advanced planning. Familiarise with the legal responsibilities of a social care and mental health care professional when caring for someone who lacks capacity. Gain in-depth knowledge of human rights and quality commission requirements. Know how to confidently promote social and emotional competency and build resilience. Become more transparent and open about mental health issues. Who is this course for? Mental Health Care - MCA and DOLS Level 5 This Mental Health Care: Mental Health Care - MCA and DOLS Level 5 course is ideal for anyone who aspires to work in or currently works in the health care sector, which includes: Registered Mental Health Nurse Mental Health Care Assistant Mental Health Support worker Dementia Care Assistant Primary Care Mental Health Practitioner Requirements Mental Health Care - MCA and DOLS Level 5 To enrol in this Mental Health Care - MCA and DOLS Level 5 Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mental Health Care - MCA and DOLS Level 5 Course. Be energetic and self-motivated to complete our Mental Health Care - MCA and DOLS Level 5 Course. Basic computer Skill is required to complete our Mental Health Care Mental Health Care - MCA and DOLS Level 5 Course. If you want to enrol in our Mental Health Care: Mental Health Care - MCA and DOLS Level 5 Course, you must be at least 15 years old. Career path Mental Health Care - MCA and DOLS Level 5 Opportunities with this Mental Health Care - MCA and DOLS Level 5 course include: Mental Health Care Professionals Counselling Psychologist Family Therapist Clinical Social Worker Mental Health Counsellor Mental Health Support Worker

Master AutoCAD with Compete High’s Diploma in AutoCAD course! Learn essential tools, drawing techniques, and advanced features through expert-led online training. Study at your own pace and earn a certificate. Enrol today!

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Over-committed? Reduce your stress without disappointing others… Find out how to handle yourself well when your to-do list is out the door - in just 10 minutes! Working ‘harder’ isn’t the answer to being effective at work. This workshop helps you to recognise your default behaviour and helpful alternatives to managing competing requests on your time. Repeatedly saying 'yes' to requests that don't allow us to do our best work can end up with frustration on all sides - but we are often more afraid of the consequences of pushing back, or simply don't know how to do it with grace and professionalism. The 3 things you'll learn in this FREE introductory training: 1. The shocking facts of how stress changes the brain 2. The best thought disrupter for handling pressure 3. How to use the accountability ladder to boost your reputation for effectiveness at work Uncover the neuroscience behind your triggers and reactions to stressful workloads and find out how to switch into a more helpful way of working.

Feeling unheard or overlooked? Impact conversations without risking relationships… Find out how to have the influence you want in challenging conversations - in just 10 minutes! Despite our best efforts, sometimes a work relationship or situation becomes challenging – what then? You need to be assertive to get things back on track. There is an art to doing this well and feeling proud of yourself for making your voice heard in the right way. The 3 things you'll learn in this FREE introductory training: 1. The skills you already have for making an impact that you might not give credit to 2. The areas you can develop in order to make impactful points well 3. How to frame your point succinctly and boost others' confidence and trust in you Feeling clear and confident about framing yourself and your messages for win-win results.

Secure workplace health with our COSHH Training. Master regulatory compliance, identify hazardous substances, conduct risk assessments, and implement safety measures. This course is essential for anyone managing or working with hazardous materials.

🌟 Discover the Path to Workplace Wellness and Stress Reduction! 🌟   Welcome to our transformative online course: 'Workplace Wellness and Stress Reduction Program.' Are you ready to reclaim balance, enhance productivity, and foster a more fulfilling work-life? This course is your guide to achieving just that!   🚀 MODULE 01: Introduction Get started on your wellness journey as we lay the foundation for understanding the significance of workplace wellness and stress reduction. 🌟 MODULE 02: Calling Forward Your True Self to Lead Unlock your potential by tapping into your authentic self, empowering you to lead with confidence and purpose. 🔍 MODULE 03: Becoming Aware of Your Blind Spots (FEARS) Identify and address the blind spots that hinder your growth and success, focusing on overcoming fears that impede progress. 💪 MODULE 04: Preparing Your Body to Reduce Stress Explore techniques and practices to equip your body physically and mentally, fostering resilience against stressors. 🌻 MODULE 05: Taking Care of Your Blind Spots (FEARS) Dive deeper into strategies tailored to address and overcome your specific fears, promoting personal and professional growth. 🎯 MODULE 06: Blueprint to Manage Your Work Stress - Putting it All Together Construct a comprehensive blueprint to effectively manage work-related stress, synthesizing the knowledge gained throughout the course.   🌈 What You'll Gain: Strategies to mitigate stress in the workplace Techniques to enhance self-awareness and authenticity in leadership Methods to identify and overcome personal blind spots and fears Practical tools for physical and mental well-being A personalized blueprint to manage work stress effectively   🌟 Why Choose Us? Expert-led curriculum designed by industry professionals Actionable and practical modules for immediate implementation Engaging exercises, assessments, and resources for comprehensive learning Flexible learning schedule to suit your pace and commitments Supportive community for shared experiences and growth   🌟 Who Is This Course For? This course is perfect for professionals seeking to thrive in their careers while prioritizing their well-being. Whether you're a team leader, entrepreneur, or employee, this program equips you with invaluable skills for success and fulfillment. Don't let stress hold you back from achieving your true potential! Enroll now and embark on a journey towards workplace wellness, empowered leadership, and a more fulfilling work life. Start your transformation today! 🚀 Join our Workplace Wellness and Stress Reduction Program and take charge of your well-being and success! 🚀 Course Curriculum Module 01: Introduction Introduction 09:03 Module 02: Calling Forward Your True Self to Lead Calling Forward Your True Self to Leadx 23:41 Module 03: Becoming Aware of Your Blind Spots (FEARS) Becoming Aware of Your Blind Spots (FEARS) 15:41 Module 04: Preparing Your Body to Reduce Stress Preparing Your Body to Reduce Stress 22:03 Module 05: Taking Care of Your Blind Spots (FEARS) Taking Care of Your Blind Spots (FEARS) 37:17 Module 06: Blueprint to Manage Your Work Stress - Putting it All Together Blueprint to Manage Your Work Stress - Putting it All Together 21:18

Mental Health First Aid Online Course Enhance your skills with our comprehensive Mental Health First Aid Course, designed for mental health professionals and anyone seeking to provide immediate support during mental health crises. This course offers an in-depth exploration of mood disorders, personality disorders, and effective approaches to handling mental health emergencies. Gain valuable insights into mental health legislation, treatment options, and more, helping you stand out in the competitive job market or advance in your current role.

Overview With the ever-increasing demand for Health and Safety - CPD Certified Course in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Health and Safety - CPD Certified Course may be. Learning about Health and Safety - CPD Certified Course or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Health and Safety - CPD Certified Course . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Health and Safety - CPD Certified Course is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Health and Safety - CPD Certified Course course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Health and Safety - CPD Certified Course course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Health and Safety - CPD Certified Course course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Health and Safety - CPD Certified Course , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Health and Safety - CPD Certified Course , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Health and Safety - CPD Certified Course , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Health and Safety - CPD Certified Course course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.     Course Curriculum Module 1 Introduction to Health and Safety Awareness. Introduction to Health and Safety Awareness. 00:00 Module 2 Health and Safety Awareness in Different Situations. Health and Safety Awareness in Different Situations. 00:00 Module 3 Legal Considerations and Employer Responsibility. Legal Considerations and Employer Responsibility. 00:00 Module 4 Public Health Considerations. Public Health Considerations. 00:00 Module 5 Regulations to Consider for Health and Safety. Regulations to Consider for Health and Safety. 00:00