23105 Management courses delivered On Demand

This Hotel & Hospitality Management Diploma with Holiday Representative Training will provide you with an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce to the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and the management of staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You'll learn about food service operations alongside a variety of academic disciplines, including foreign languages. This course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events. You'll also be provided with cash handling, function, restaurant service, and barista skills. Who is this course for? Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:45:00 Put Together Your Business Concept 00:10:00 Identify Your Target Market 00:10:00 Identify Your Competition 00:10:00 Write A Mission Statement 00:10:00 Downline Basics 00:15:00 Equipment And Supplies 00:10:00 Marketing And Quality Control 00:10:00 Wrapping Up 00:05:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Influences Which Affect the Industry 00:05:00 The Development of the Hospitality Industry 00:05:00 Hospitality Brands 00:15:00 Accommodation 00:05:00 Food Service 00:05:00 Successful Quality Management 00:05:00 Holiday Representative Your Introduction to Becoming a Holiday Rep 00:15:00 Defining the Career of a Holiday Rep 00:30:00 Exploring the Various Types of Holiday Reps 00:30:00 Exploring the Origins and Growth of British Tourism 00:30:00 The Components of the Travel and Tourism Industry 00:15:00 Factors that Affect Your Career 00:30:00 Nailing the Teamwork Element Required to Surpass Expectations 01:00:00 The Standard Duties of Holiday Reps 00:15:00 The Legalities Holiday Reps Need to Know About 01:00:00 The Holiday Reps Role in Keeping their Guests Safe 00:30:00 Effective Handling of Customer Complaints 00:30:00 Administration Duties 00:15:00 Crushing It With Customer Services 00:30:00 Creating the Perfect Welcome Meeting 00:15:00 Guide to Selling Excursions 00:15:00 Preparing and Conducting Transfers Successfully 00:05:00 Tallying Floats and Converting Currencies 00:30:00 Mock Exam Mock Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Final Exam Final Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Selling property isn't just about putting a price tag on bricks and mortar—it’s about knowing what makes people say yes. The Property Sales, Negotiation with Tenant Management Course takes you through the clever art of sealing the deal, keeping tenants on side, and navigating the sticky bits of communication without losing your cool (or your commission). If you're eyeing a role in property or just want to sharpen your skills, this course gives you the edge where it counts—in the fine print, the follow-ups, and the subtle nudge that turns a maybe into a signed agreement. You'll learn how to handle viewings like a pro, use negotiation techniques that actually work, and manage tenants without losing sleep—or your pen. Whether you're aiming to join an estate agency, letting firm or take on property sales with confidence, this course delivers solid knowledge with zero fluff. It’s all about straight-talking, smart strategies, and understanding how to work with people—not against them. If you’re serious about making deals and handling tenants like a seasoned property agent, you’re in the right place. Key Features of Property Sales, Negotiation with Tenant Management Bundle CPD Accredited Property Sales, Negotiation with Tenant Management Course Instant PDF certificate Fully online course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Property Sales, Negotiation with Tenant Management Bundle course to excel! To become successful in your profession, you must have a specific set of Property Sales, Negotiation with Tenant Management skills to succeed in today's competitive world. In this in-depth Property Sales, Negotiation with Tenant Managementtraining course, you will develop the most in-demand Property Sales, Negotiation with Tenant Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Property Sales, Negotiation with Tenant Management Curriculum Course 01: Residential Property Sales Course 02: Property Management Training Course 03: Property Development Diploma Course 04: Estate Agent: Listing, Letting and Selling Property Course 05: Property Law and Taxation Course 06: Property Marketing and Negotiation Course 07: Social Housing Management Course 08: Mortgage Advisor Course Course 09: Contract Manager Course 10: Document Control Course 11: Conveyancing Accreditation This Property Sales, Negotiation with Tenant Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Property Sales, Negotiation with Tenant Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Property Sales, Negotiation with Tenant Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Property Sales, Negotiation with Tenant Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Overview With the ever-increasing demand for Change Management in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Change Management may be. Learning about Change Management or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Change Management . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Change Management is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Change Management course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Change Management course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Change Management course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Change Management , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Change Management , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Change Management , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Change Management course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Change Management Introduction to Change Management 00:00 Module 2 - Principles of Change Management Principles of Change Management 00:00 Module 3 - Individual Change Model Individual Change Model 00:00 Module 4 - Organizational Change Management Organizational Change Management 00:00 Module 5 - Communication and Stakeholder Engagement Communication and Stakeholder Engagement 00:00 Module 6 - Crisis Management Crisis Management 00:00 Module 7 - Conflict Management Conflict Management 00:00 Module 8 - Performance Management Performance Management 00:00

Embark on a dynamic journey where the worlds of Human Resource Management and Marketing converge. Our comprehensive Human Resource Management and Marketing course is designed to equip you with essential skills and knowledge in these two critical domains. Delve into the realm of HR and learn the intricacies of employee recruitment, training, and performance appraisal. Explore the art of motivating and counseling employees while ensuring their health and safety at the workplace. Complement this HR expertise with a deep understanding of marketing, including the various types and effective communication strategies. This course is your gateway to a thriving career in HR and marketing, where you can make a profound impact on organizations. Learning Outcomes Gain expertise in employee recruitment and selection processes. Understand the nuances of training and development to enhance employee skills. Master performance appraisal techniques for a motivated workforce. Learn to foster positive employee relations and provide effective counseling. Ensure workplace health and safety while comprehending HR record-keeping and statistics. Explore the foundations of marketing and develop strong communication skills. Why choose this Human Resource Management and Marketing course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Human Resource Management and MarketingĒ course for? Aspiring HR professionals looking to build a strong foundation. Marketing enthusiasts eager to grasp the basics of the field. Individuals seeking a diverse skill set for a competitive job market. Business owners and entrepreneurs aiming to manage HR and marketing efficiently. Students and professionals interested in HR and marketing synergy. Career path HR Manager: £30,000 - £70,000 Marketing Coordinator: £22,000 - £35,000 Recruitment Specialist: £25,000 - £45,000 Marketing Assistant: £20,000 - £30,000 Employee Relations Advisor: £25,000 - £45,000 Communications Officer: £25,000 - £45,000 Prerequisites This Global Human Resource Management Professional (GPHR) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Global Human Resource Management Professional (GPHR) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Human Resource Management and Marketing Module 01: Introduction to Human Resource 00:17:00 Module 02: Employee Recruitment and Selection Procedure 00:32:00 Module 03: Employee Training and Development Process 00:22:00 Module 04: Performance Appraisal Management 00:19:00 Module 05: Employee Relations 00:14:00 Module 06: Motivation and Counselling 00:19:00 Module 07: Ensuring Health and safety at the Workplace 00:17:00 Employee Termination 00:18:00 Module 09: Employer Record and Statistics 00:11:00 Module 10: What is Marketing? 00:10:00 Module 11: Common Marketing Types (I) 00:07:00 Module 12: Common Marketing Types (II) 00:08:00 Module 13: Communicating the Right Way 00:07:00

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Business Operations Manager bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 25 course mega bundle that will exceed your expectations within your budget. The Business Operations Manager related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Business Operations Manager bundle will help you build a solid foundation to become a proficient worker in the sector. This Business Operations Manager Bundle consists of the following 20 CPD Accredited Premium courses - Course 01 :Office Administration Course 02 :Admin Support Assistant Course 03 :Document Control Course 04 :UK Employment Law Course 05 :Strategies & Skills for Recruitment - Online Course Course 06 :Office Receptionist Course Course 07 :Email Etiquette Course 08 :Performance Management Course 09 :Key Performance Indicators Professional Course 10 :Objectives and Key Results (OKR) Course 11 :Performance and Appraisal Management Course 12 :Supporting a Grieving Employee: A Manager's Guide Course 13 :Workplace First Aid Level 3 Course 14 :Supervisor Training Course 15 :Risk Assessment & Management Course 16 :Microsoft Office 2016 Advanced Course 17 :New Functions in Microsoft Excel 2021 Course 18 :Delegation Skills Course 19 :Goal Setting Masterclass Course 20 :Leadership: Practical Leadership 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Learning Outcome This tailor-made Business Operations Manager bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Business Operations Manager Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Business Operations Manager bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Business Operations Manager Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Level X QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Obtain all the specialist knowledge and skills you need to work in HR and payroll management skills through our online learning platform, with materials accessible at any time, from anywhere, so long as you have an internet connection. You will develop broader transferable skills in management, office and business administration, as well as confidence in recruitment and interviewing, human resource work, payroll and accounting procedures and navigating employment law and tax through the HMRC. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? HR and Payroll Management is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

24 Hour Flash Deal **25-in-1 Diploma In Strategic Direction and Leadership Mega Bundle** Diploma In Strategic Direction and Leadership Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Diploma In Strategic Direction and Leadership package online with Studyhub through our online learning platform. The Diploma In Strategic Direction and Leadership bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Diploma In Strategic Direction and Leadership course provides complete 360-degree training on Diploma In Strategic Direction and Leadership. You'll get not one, not two, not three, but twenty-five Diploma In Strategic Direction and Leadership courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Diploma In Strategic Direction and Leadership courses are yours for as long as you want them once you enrol in this course This Diploma In Strategic Direction and Leadership Bundle consists the following career oriented courses: Course 01: Strategic Management and Leadership Development Course 02: Leadership and Management Course 03: Business Management Course 04: Team Management Course 05: Organizational Behaviour, HR and Leadership Course 06: Lean Leadership, Culture and Management - Online Diploma Course 07: Talent Management & Employee Retention Techniques Course 08: Employee Training Responsibilities: Effective Training Management Course 09: Agile Project Management Diploma Course 10: Corporate Finance: Profitability in a Financial Downturn Course 11: Risk Management Course 12: Corporate Risk And Crisis Management Course 13: Governance and Risk Management: Navigating Corporate Strategies Course 14: Change Management Course 15: Strategic Planning and Analysis for Marketing Course 16: Diploma in Sales and Strategic Marketing Certificate Course 17: Quality Management and Strategic Training - ISO 9001 Course 18: Agile Scrum Master Certification Course 19: Supply Chain Management Course 20: Customer Relationship Management Course 21: Project, Change, and Quality Management Course 22: Financial Modelling for Decision Making and Business plan Course 23: Stakeholder Management Course 24: Emotional Intelligence and Social Management Diploma Course 25: Corporate Social Responsibility Diploma The Diploma In Strategic Direction and Leadership course has been prepared by focusing largely on Diploma In Strategic Direction and Leadership career readiness. It has been designed by our Diploma In Strategic Direction and Leadership specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Diploma In Strategic Direction and Leadership Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Diploma In Strategic Direction and Leadership bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Diploma In Strategic Direction and Leadership Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Diploma In Strategic Direction and Leadership Elementary modules, allowing our students to grasp each lesson quickly. The Diploma In Strategic Direction and Leadership course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Diploma In Strategic Direction and Leadership bundle, you really hit the jackpot. Here's what you get: Step by step Diploma In Strategic Direction and Leadership lessons One to one assistance from Diploma In Strategic Direction and Leadershipprofessionals if you need it Innovative exams to test your knowledge after the Diploma In Strategic Direction and Leadershipcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Diploma In Strategic Direction and Leadership courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Diploma In Strategic Direction and Leadership certificate and transcript on the next working day Easily learn the Diploma In Strategic Direction and Leadership skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma In Strategic Direction and Leadership training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Diploma In Strategic Direction and Leadership Further you can enrol in CMI Level 8 Certificate In Strategic Direction and Leadership CMI Level 8 Diploma In Strategic Direction and Leadership Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Diploma In Strategic Direction and Leadership course, all you need is - A smart device A secure internet connection And a keen interest in Diploma In Strategic Direction and Leadership Career path You will be able to kickstart your Diploma In Strategic Direction and Leadership career because this course includes various courses as a bonus. This Diploma In Strategic Direction and Leadership is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Diploma In Strategic Direction and Leadership career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this