23117 Management courses delivered On Demand

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Fashion and Lifestyle Blogger Online Course teaches you how to build a blog from the ground up and grow it into a brand. You’ll learn how to plan great content, take beautiful photos, and share your style and ideas online. The course also covers how to grow your following, work with brands, earn money, and build your own unique identity as a blogger. If you love fashion, enjoy writing, or want to share your lifestyle with the world, this course gives you the tools to do it with confidence. Course Curriculum ✓ Module 01: Blogging 101 ✓ Module 02: Starting Out and Setting Up ✓ Module 03: Content Creation ✓ Module 04: Photography and Imagery ✓ Module 05: Staying Social ✓ Module 06: Networking and Events ✓ Module 07: Working with Brands ✓ Module 08: Monetising Your Blog ✓ Module 09: Building a Brand ✓ Module 10: Growing as a Blogger ✓ Module 11: The Fashion and Lifestyle Blogger Roundup (Learn more about this online course) Learning Outcomes By the end of this course, you will: Start your own fashion and lifestyle blog from scratch. Create engaging and stylish content. Take great photos that match your brand. Build a strong presence on social media. Network with other bloggers and attend events. Partner with brands and manage collaborations. Earn money from your blog in different ways. Build a personal brand that feels true to you. Keep your audience growing and engaged. Stay inspired and grow as a blogger long-term. Who is this course for? This course is for anyone who loves fashion, beauty, or lifestyle and wants to share their passion through blogging. Whether you’re starting fresh or want to boost an existing blog, this course helps you move forward with clear steps and creative ideas. Eligibility Requirements You don’t need any blogging experience to join this course. Just bring your interest in fashion or lifestyle and a desire to express yourself online. Career Path This course can open doors to blogging, social media management, content creation, and brand partnerships. It’s great for those who want to become influencers, work with fashion or lifestyle brands, or start their own creative business.

Learning Objectives Introduction , Designing Tables for Better Data Entry , Sharing Data with Other Applications , Working with Action Queries , Advanced Query Techniques , Automating Processes with Macros , Advanced Form Techniques , Advanced Report Techniques , Conclusion   Pre-Requisites Access 365 Beginner or equivalent experience.   Description This course is designed to teach students intermediate level skills in Microsoft Access 365. In this course, students will learn to design tables for improved accuracy in data entry, review the various options to share data with other applications, learn about action queries, and review various advanced query techniques. Students will also learn how to automate processes with Macros, advanced form techniques, and advanced report techniques. This course prepares students for the Access 365 Advanced course.   Module 1: Design Tables for Better Data Entry Reviewing Table Design Principles 00:11:00 Setting Field Size, Formats, and Captions 00:11:00 Setting Default Values and Required Fields 00:05:00 Restricting Data Entry-Validation Rules 00:07:00 Restricting Data Entry-Input Masks 00:09:00 Module 2: Share Data with Other Apps Exporting Tables and Queries to Excel 00:05:00 Exporting Data to a SharePoint List 00:02:00 Importing Data from Excel 00:06:00 Importing Data from a SharePoint List 00:02:00 Linking External Data Sources 00:05:00 Using Word Merge 00:06:00 Module 3: Work with Action Queries What are Action Queries 00:04:00 Creating an Update Query 00:06:00 Creating an Append Query 00:04:00 Creating a Delete Query 00:04:00 Creating a Make Table Query 00:04:00 Changing Start Number of an Auto Number Field 00:04:00 Module 4: Advanced Query Techniques Modifying Query Joins 00:06:00 Using Self Joins to Combine Data 00:06:00 Creating Find Unmatched and Find Duplicate Queries 00:09:00 Creating Parameter Queries 00:05:00 Creating a Top X Query 00:02:00 Reviewing Calculated Query Fields 00:06:00 Summarizing Query Data with Totals 00:04:00 Creating Crosstab Queries 00:06:00 Module 5: Automate Processes with Macros Understanding Macro Basics 00:14:00 Creating Macros to Open Forms by Record 00:09:00 Validating Data Entry with Macros 00:10:00 Creating a Macro to Automate Data Entry 00:08:00 Advanced Data Entry Using Macros and DLOOKUP 00:11:00 Module 6: Advanced Form Techniques Using Conditional Formatting 00:04:00 Working with the New Label Name Property 00:03:00 Organizing Form Fields with Tab Controls 00:09:00 Creating an Option Group Control 00:06:00 Creating a Combo Box Control 00:04:00 Configuring a Combo Box Control to Show Search Results 00:04:00 Using a Subform to Show Data From a Related Table 00:06:00 Module 7: Advanced Report Techniques Inserting a Chart on a Report 00:07:00 Showing Data in Columns 00:07:00 Inserting a Subreport 00:05:00 Configuring Reports with Parameter Queries 00:03:00 Sending Reports 00:03:00 Resource Resource - Access 365 Intermediate 00:00:00 Final Exam Final Exam - Access 365 Intermediate 00:20:00

Unlock your potential with the Non-Profits Grant Writing Course. Learn to craft persuasive grant proposals and secure vital funding for your organization’s mission. Join us today!

Learn essential grant writing skills to secure funding for your non-profit. Master proposal writing, budgeting, and funder alignment in our flexible online course.

Construction Safety: Health and Safety in a Construction Environment - CPD Certified Safety First, Construction Always! - enrol our Construction Safety: Health and Safety in a Construction Environment - CPD Certified course to boost up your awareness. Do you want to make people aware? By using our Construction Safety: Health and Safety in a Construction Environment - CPD Certified course, let's grasp hands and progress together toward a safe and healthy environment. In order to launch a career and get a comprehensive understanding of the Construction Safety: Health and Safety in a Construction Environment - CPD Certified Course, you can enrol in the Construction Safety: Health and Safety in a Construction Environment - CPD Certified. Our Construction Safety: Health and Safety in a Construction Environment - CPD Certified is specially designed to save People in the UK who lose their lives, suffer injuries, or contract illnesses at work every year. This Construction Safety: Health and Safety in a Construction Environment - CPD Certified on health and safety in the construction industry covers vital health and safety guidelines, such as: UK laws, numerous occupational diseases and accidents. Construction Safety: Health and Safety in a Construction Environment - CPD Certified also covers PPE types , how to handle hazardous chemicals properly, and the basics of electric, gas, and fire safety. Special Offers of this Construction Safety: Health and Safety in a Construction Environment - CPD Certified Course This Health and Safety in a Construction Environment: Health and Safety in a Construction Environment Course includes a FREE PDF Certificate Lifetime access to this Health and Safety in a Construction Environment: Health and Safety in a Construction Environment Course Instant access to this Health and Safety in a Construction Environment: Health and Safety in a Construction Environment Course Get FREE Tutor Support to this Health and Safety in a Construction Environment: Health and Safety in a Construction Environment Course Construction Safety: Health and Safety in a Construction Environment - CPD Certified Safety first, construction always! Enrol in our Health and Safety in a Construction Environment course to raise your awareness and promote workplace safety. Whether you want to make a difference or launch a career, the Health and Safety in a Construction Environment course provides a comprehensive understanding of crucial safety guidelines. Learn about UK laws, occupational diseases, accidents, PPE types, hazardous chemicals handling, and electric, gas, and fire safety through the Health and Safety in a Construction Environment training. Save lives and protect yourself—enrol today and advance with Health and Safety in a Construction Environment! Who is this course for? Construction Safety: Health and Safety in a Construction Environment - CPD Certified Those who want to work in the construction industry should take this Health and Safety in a Construction Environment course. Requirements Construction Safety: Health and Safety in a Construction Environment - CPD Certified To enrol in this Course, students must fulfil the following requirements. To join in our Course, you must have a strong command of the English language. To successfully complete our Health and Safety in a Construction Environment Course, you must be vivacious and self driven. To complete our Health and Safety in a Construction Environment Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Health and Safety in a Construction Environment Course. Career path Construction Safety: Health and Safety in a Construction Environment - CPD Certified You may train on the job to become a trained tradesperson and earn £160.00 per day after finishing this Health and Safety in a Construction Environment course. You are given the chance to: Site manager Estimator Construction supervisor

Enhance your career prospects with our Basic Biology course. Learn the fundamentals of biology, including organism classification, the biosphere, evolution, and ecology. Enrol now for in-depth knowledge and CPD certification.

Overview of Recruitment and Virtual Interview Join our Recruitment and Virtual Interview course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Recruitment and Virtual Interview course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Recruitment and Virtual Interview course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Recruitment and Virtual Interview Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Recruitment and Virtual Interview. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Recruitment and Virtual Interview course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Recruitment and Virtual Interview is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Recruitment and Virtual Interview course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Recruitment and Virtual Interview Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Recruitment and Virtual Interview The Recruitment Industry 00:27:00 The Recruitment Process 00:45:00 In-House Recruitment 00:22:00 The UK Recruitment Legislation 00:29:00 An Introduction to Virtual Interviewing 00:16:00 Interviewer's Perspective 00:15:00 Interview Preparation 00:30:00 Picking a Tech to Use 00:30:00 Attract and Hire the Best Talents 00:15:00 Final Thoughts and Onboarding 00:29:00 Mock-Exam Mock Exam - Recruitment and Virtual Interview 00:20:00 Final-Exam Final Exam - Recruitment and Virtual Interview 00:20:00

Embark on a transformative journey into education with our comprehensive Diploma in Education and Pedagogy. At the heart of our programme lies an exploration of pedagogy, meaning not just the transmission of knowledge, but the art and science of teaching itself. We delve deep into the pedagogy definition, dissecting its nuances and understanding its profound impact on educational practices. Through our dynamic modules, we unravel the essence of pedagogy, from its roots to its modern applications, including social pedagogy and innovative teaching methodologies. Through this diploma, learners uncover the essence of pedagogy and its pivotal role in shaping educational landscapes. From the foundational understanding in Module 1 to the cutting-edge insights of Module 8, each segment offers a unique perspective on pedagogy in education. Dive into the intricacies of pedagogy in teaching, empowering educators to craft enriching learning experiences for their students. Our course equips participants with a toolkit of effective teaching strategies, blending traditional wisdom with modern advancements in educational technology. Learning Outcomes: Define pedagogy and its significance in educational contexts. Apply various pedagogical approaches to enhance teaching practices. Analyse the impact of social pedagogy on inclusive education. Implement smart pedagogy techniques to engage diverse learners effectively. Utilise educational technology and blended learning methods to create dynamic teaching environments. Why buy this Diploma in Education and Pedagogy? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diploma in Education and Pedagogy there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Diploma in Education and Pedagogy for? This Diploma in Education and Pedagogy does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in Education and Pedagogy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Primary School Teacher: £24,373 - £35,971 Per Annum Secondary School Teacher: £25,714 - £41,604 Per Annum Education Consultant: £30,000 - £50,000 Per Annum Curriculum Developer: £25,000 - £40,000 Per Annum Educational Technologist: £25,000 - £45,000 Per Annum Learning and Development Manager: £30,000 - £60,000 Per Annum Course Curriculum Module 1: Introduction to Pedagogy Introduction to Pedagogy 00:29:00 Module 2: Pedagogy in Education Pedagogy in Education 00:20:00 Module 3: Pedagogy in Teaching the Teachers Pedagogy in Teaching the Teachers 00:21:00 Module 4: Smart Pedagogy Smart Pedagogy 00:21:00 Module 5: Teaching Methods Teaching Methods 00:20:00 Module 6: Effective Teaching Strategies Effective Teaching Strategies 00:21:00 Module 7: Assessment and Teaching Assessment and Teaching 00:18:00 Module 8: Educational Technology and Blended Learning Educational Technology and Blended Learning 00:19:00 Assignment Assignment - Diploma in Education and Pedagogy 00:00:00

RIDDOR Awareness Training: RIDDOR Awareness Training Employers, self-employed workers, and people in charge of premises have a legal obligation under RIDDOR (Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations) to formally notify the relevant authorities in the event of an accident or dangerous occurrence in the workplace. RIDDOR exists as one of many government-enforced measures designed to keep workers safe. It holds employers accountable for unsafe working conditions and negligence and encourages business owners and managers to follow all applicable health and safety procedures to prevent accidents and injuries. Anyone who runs a business or works in a leadership position should be knowledgeable in RIDDOR and the occurrences that must be reported following published legislation. This RIDDOR Awareness Training: RIDDOR Awareness Training course provides an in-depth overview of RIDDOR fundamentals, making it ideal for business owners, managers, and employees at all levels. Why choose this RIDDOR Training course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this RIDDOR Awareness Training: RIDDOR Awareness Training Course: This RIDDOR Awareness Training: RIDDOR Awareness Training Course includes a FREE PDF Certificate. Lifetime access to this RIDDOR Awareness Training: RIDDOR Awareness Training Course Instant access to this RIDDOR Awareness Training: RIDDOR Awareness Training Course 24/7 Support Available to this RIDDOR Awareness Training: RIDDOR Awareness Training Course RIDDOR Awareness Training: RIDDOR Awareness Training Learning Outcomes After completing this RIDDOR Training course, the learner will be able to - Understand the importance of health and safety at work. Understand risk assessment. Identify the safety and health problems in the workplace. Know the importance of setting a policy for health and safety. Understand the fundamentals of RIDDOR. Recognise workplace hazards and risk control. Who is this course for? RIDDOR Awareness Training: RIDDOR Awareness Training RIDDOR (Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations) exists for the benefit of all employees, as well as anyone else who visits or resides on the premises in question. This informative online RIDDOR Awareness Training: RIDDOR Awareness Training course is ideal for anyone looking to play a more decisive role in contributing to a safe and responsible working environment for all individuals present. Requirements RIDDOR Awareness Training: RIDDOR Awareness Training To enrol in this RIDDOR Awareness Training: RIDDOR Awareness Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our RIDDOR Awareness Training Course. Be energetic and self-motivated to complete our RIDDOR Awareness Training: RIDDOR Awareness Training Course. Basic computer Skill is required to complete our RIDDOR Awareness Training: RIDDOR Awareness Training Course. If you want to enrol in our RIDDOR Awareness Training: RIDDOR Awareness Training Course, you must be at least 15 years old.