• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

22426 Management courses in Westergate delivered On Demand

Project Risk Management - CPD Certified

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that, according to a recent APM study, UK-based organisations lose an average of £11.1 billion annually due to poor project management, with 60% of projects failing to meet their goals due to poor risk management? This highlights the importance of skilled project managers who can effectively navigate challenges and ensure project success. Are you ready to develop those skills and take your career to the next level? Our Project Risk Management bundle addresses this issue by helping develop skilled project managers who can effectively plan, execute, and control projects while proactively identifying and addressing potential risks. You'll master the core principles of project planning, execution, and control. Learn how to identify and assess risks before they derail your progress. Develop strong leadership and communication skills to keep your team motivated and on track. Discover effective operations management techniques to streamline processes and optimize resources. This Project Risk Management Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Project Risk Management Course 02: Leadership & Management Course 03: Operations Management Course 04: Decision Making in High Stress Situation By investing in this Project Risk Management bundle, learners will not only enhance their employability but also open doors to new career opportunities in a wide range of industries. So enrol now and embark on a journey of professional development with our Project Risk Management bundle. Learning Outcomes of Project Risk Management: Gain proficiency in managing diverse and complex projects effectively. Understand and mitigate compliance risks in organisational contexts. Develop strong leadership qualities and management skills. Enhance abilities to make decisions in high-pressure situations. Learn to optimize operations and improve organizational efficiency. Acquire skills for comprehensive risk assessment in various scenarios. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Project Risk Management Get a free student ID card with Project Risk Management Training program (£10 postal charge will be applicable for international delivery) The Project Risk Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Project Risk Management course materials The Project Risk Management comes with 24/7 tutor support Start your learning journey straightaway! Course Curriculum of Project Risk Management Project Risk Management Introduction to Project Risk Management The Risk Management Process Plan Risk Management Process Identify Risks Process Qualitative Risk Analisys Quantitative Risk Analysis Plan Risk Responses Implement Risk Responses Monitor Risks Risk Governance How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Risk Management Bundle is ideal for: Project Managers Risk Analysts Team Leaders Operations Executives Business Consultants Aspiring Managers Requirements You will not need any prior background or expertise in this Project Risk Management bundle. Career path This Project Risk Management bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Project Lead Risk Manager Team Director Operations Head Business Analyst Management Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Project Risk Management - CPD Certified
Delivered Online On Demand23 hours
£15.99 to £25

Advanced Time Management

5.0(1)

By LearnDrive UK

Transform your productivity with our Advanced Time Management course. Master prioritization, eliminate productivity killers, and leverage technology. Enrol now!

Advanced Time Management
Delivered Online On Demand1 hour
£5

Facilities Management Level 3

4.9(27)

By Apex Learning

Overview The International Facilities Management Association (IFMA) posits that by 2025, 50% of the current workforce in facilities management will have retired. The "Facilities Management Level 3" course aims to equip learners with the vital knowledge and skills necessary to sustain and elevate the very soul of our infrastructures. This course commences with an insightful Introduction to Facilities Management, elucidating its significance in the contemporary realm. Delve into the intricacies of Space Management, understanding optimal utilisation techniques. Also, enhance your insight into Managing Workplace Services, ensuring a harmonious working environment. Master the nuances of Human Resource and Contract Management, laying a foundation for organisational stability. Furthermore, skills in Maintenance and Repairs, Project Management, Business Development and Succession Planning consolidate your grasp on the subject, setting you on a trajectory of professional distinction.Your next level awaits; enrol today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Facilities Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Facilities Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 11 lectures • 04:01:00 total length •Introduction to Facilities Management: 00:26:00 •Space Management: 00:22:00 •Managing Workplace Services: 00:31:00 •Human Resource and Contract Management: 00:23:00 •Lease Purchase and Vendor Management: 00:25:00 •Health and Safety at Work: 00:24:00 •Sustainable Facilities Management: 00:16:00 •Maintenance and Repairs: 00:19:00 •Project Management: 00:28:00 •Business Development and Succession Planning: 00:27:00 •Bonus Material: 00:00:00

Facilities Management Level 3
Delivered Online On Demand4 hours 1 minutes
£12

Project Management Training Course

By iStudy UK

Nowadays, there're so many exciting career opportunities across industry domains as project manager, project consultant, project analyst, and program manager. The Project Management Training Course is designed to provide you with the in-depth knowledge and skills needed to be a successful project manager in any industry. Through this course, you'll develop the leadership skills required to efficiently manage a team that will meet the expectations of your clients and business goals respectively. From initiation through closing, learn useful tools and techniques to accomplish the comprehensive project management lifecycle for a project. Take advantage of this course and get started today! Project Management Training Course Highlights Project Management Training Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Project Management Training Course into 38 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 14 hours, 6 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Project Management Training Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Project Management Training Course is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Project Management Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Project Management Training Course - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Lean Process and Six Sigma Module 1: Understanding Lean 00:22:00 Module 2: The Lean Culture 00:19:00 Module 3: The Five Principles of Lean 00:10:00 Module 4: Value and Waste 00:19:00 Module 5: Value Stream Mapping (VSM) 00:19:00 Module 6: The Principles of Flow and Pull 00:14:00 Module 7: Overview of Six Sigma 00:11:00 Module 8: The Define Phase 00:18:00 Module 9: The Measure Phase 00:21:00 Module 10: The Analyse Phase 00:22:00 Module 11: The Improve Phase 00:21:00 Module 12: The Control Phase 00:14:00 Project Management Training Course - Old Version Course Overview FREE 00:05:00 Choosing the Project Team FREE 01:00:00 Building a Winning Team 00:30:00 Managing Team Meetings 00:15:00 Easy Ways to Reward Your Team 00:15:00 Developing a Communication Plan 00:30:00 Communicating with Sponsors and Executives 00:15:00 Dealing with Problem Team Members 00:15:00 Mock Exam Final Exam

Project Management Training Course
Delivered Online On Demand14 hours 6 minutes
£25

Effective Time Management Course

By The Teachers Training

Feeling overwhelmed? Take control of your day with our Effective Time Management Course. Learn proven strategies to boost productivity, prioritize tasks, and achieve your goals. Stop feeling like you're constantly running out of time and start accomplishing more with less stress.

Effective Time Management Course
Delivered Online On Demand1 hour
£15

Diploma in Health and Social Care Management - Level 5 (Fast Track mode)

4.0(2)

By London School Of Business And Research

The objective of this fast track Level 5 Diploma in Health and Social Care Management qualification (accredited by OTHM) is to equip learners with the underpinning knowledge, understanding and skills required for a career in the Health and Social Care sector at a Managerial level. This fast track Level 5 Diploma in Health and Social Care Management qualification enables learners to demonstrate their skills by producing evidence from their work or training activities. Learners will acquire Care Management Skills in the Health and Social Care sector. Key Highlights of this fast track Level 5 Diploma in Health and Social Care Management qualification are: Program Duration: 6 Months (Regular 9 month duration also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Who is this course for? Working Professionals, A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future. Requirements For entry onto the OTHM Level 5 Diploma in Health and Social Care Management qualification, learners must possess: Relevant NQF / QCF / RQF Level 4 diploma or equivalent recognised qualification Learner must be 18 years or older at the beginning of the course Mature learners (over 21) with management experience (learners must check with Admission Counsellors at LSBR regarding this experience prior to registering for the programme) Career path Completion of your fast track Level 3 Diploma in Health and Social Care qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry. Certificates Certificate of Achievement Digital certificate - Included Once you complete the course, you would be receiving a digital copy of your Diploma along with its Transcript which can be downloaded from the awarding body website without any additional charge. You can also order Hard copy certificate by paying a nominal cost directly to the awarding body.

Diploma in Health and Social Care Management - Level 5 (Fast Track mode)
Delivered Online On Demand
£1,599

ILM Level 3 Award in Leadership and Management - On-Demand Course

By Dickson Training Ltd

An accredited qualification for current and prospective managers. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: Module OneSolving Problems and Making Decisions What is a problem? How to identify a problem, its nature, scope and impact Identifying the root cause Understanding how to interpret information to solve a problem What is involved in making an informed decision? Generate ideas/solutions- creative thinking techniques How to evaluate your options Finding the critical path Having confidence to commit to a decision Planning approach Communicating the decision Implementing the plan Module TwoUnderstanding Leadership What is leadership? Recognise the differences and similarities between leadership and management Qualities and skills of a leader Action Centered Leadership - Team, Task, Individual - John Adair Varying leadership styles Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships Reflect on your own leadership styles and behaviours Create an action plan to enhance your performance Module ThreeUnderstanding the Communication Process in the Workplace Identify what is effective communication Understand the importance of effective communication at work Recognise the different ways we communicate Recognise possible barriers to communication and how to overcome them Johari's window - communication flows How others will perceive and interpret the information you have provided Active listening Developing questioning skills Understanding the significance of non-verbal communication and body language Developing sensory acuity and how to use it effectively in the workplace In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Cost: £695 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

ILM Level 3 Award in Leadership and Management - On-Demand Course
Delivered Online On Demand18 hours
£695

Diploma in Retail Management

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description: This Diploma in Retail Management course is designed to provide you with the latest retail management techniques, trends, and skills from operations. Retail management is a type of management that promotes greater sales and customer satisfaction by gaining a better understanding of the consumers of goods. It deals with overseeing the distribution and selling of products directly to consumers, in specific vending points such as shops, chain stores, markets and malls. A retail manager is in charge of everyday operations within a retail store or department. The course teaches you the techniques how a retail manager manages everything including merchandising promotion, organising employees, managing customer services, supervise inventories, etc. instead of these, a retail manager needs to understand client profiles and their needs to adjust product supply and to anticipate demand to increase profits. In the course, you will learn all these things. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Retail Management Course for? Diploma in Retail Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Retail Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Diploma in Retail Management Introduction to Retail Management 00:30:00 Handling Merchandise in Retail Management 00:30:00 Structure of Your Business 01:00:00 The Sales Process and Checkout 00:30:00 POS (Point of Sale) Retail System 00:15:00 Importance of Consumer Behaviour 00:30:00 Importance of Communication in Retail Industry 00:15:00 Effective Inventory Management 01:00:00 Choosing a Retail Store Location 00:30:00 Retail Psychology 00:30:00 Manage Your Suppliers 00:30:00 Negotiate The Right Deal With Suppliers 00:30:00 Develop Store Security Procedures 00:15:00 Management Skills For Leading Your Team 00:15:00 Retail Marketing 00:15:00 Role of Coupons in Retail Marketing 00:15:00 Retail Brand Management 00:15:00 Health And Safety Obligations For Retailers 00:15:00 Consumer Rights Act 00:30:00 Mock Exam Mock Exam- Diploma in Retail Management 00:20:00 Final Exam Final Exam- Diploma in Retail Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Retail Management
Delivered Online On Demand9 hours 10 minutes
£25

Fast-Moving Consumer Goods (FMCG) & Retail Management

4.7(47)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Fast-Moving Consumer Goods (FMCG) & Retail Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Fast-Moving Consumer Goods (FMCG) & Retail Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Fast-Moving Consumer Goods (FMCG) & Retail Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Fast-Moving Consumer Goods (FMCG) & Retail Management Online Training, you'll receive 20 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Fast-Moving Consumer Goods (FMCG) & Retail Management Career Bundle: Course 01: Fast-Moving Consumer Goods (FMCG) & Retail Management Course 02: Retail Accountant Course 03: Quality Assurance (QA) Management Course 04: Product Management Course 05: Good Manufacturing Practice (GMP) Course 06: Logistic Management Course 07: Inventory Management Course 08: Warehouse Management Course 09: Operations Management Course 10: Supply Chain Management Course 11: Purchasing and Procurement Course 12: Level 3 HACCP for Manufacturing Course 13: Sales Management- Key Account Managers Course 14: Sales Skills Course 15: Retail Customer Service & Effective Customer Targeting Course 16: Consumer Rights Certificate Course 17: Food Labelling Regulations Training Course 18: Strategic Planning and Implementation Course 19: Workplace Performance Management Course 20: Workplace Communication Management With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Fast-Moving Consumer Goods (FMCG) & Retail Management today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Fast-Moving Consumer Goods (FMCG) & Retail Management course materials Get instant access to this Fast-Moving Consumer Goods (FMCG) & Retail Management course Learn Fast-Moving Consumer Goods (FMCG) & Retail Management from anywhere in the world 24/7 tutor support with the Fast-Moving Consumer Goods (FMCG) & Retail Management course. Start your learning journey straightaway with our Fast-Moving Consumer Goods (FMCG) & Retail Management Training! Fast-Moving Consumer Goods (FMCG) & Retail Management premium bundle consists of 20 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Fast-Moving Consumer Goods (FMCG) & Retail Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Fast-Moving Consumer Goods (FMCG) & Retail Management course. After passing the Fast-Moving Consumer Goods (FMCG) & Retail Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Fast-Moving Consumer Goods (FMCG) & Retail Management course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Fast-Moving Consumer Goods (FMCG) & Retail Management skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Fast-Moving Consumer Goods (FMCG) & Retail Management doesn't require prior experience and is suitable for diverse learners. Career path This Fast-Moving Consumer Goods (FMCG) & Retail Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Fast-Moving Consumer Goods (FMCG) & Retail Management
Delivered Online On Demand5 days
£119

Call Centre Management Course

3.5(2)

By Elearncollege

Description Call Centre Management diploma In the modern world of business, the critical part of any ambitious company that is fast growing is its call centre. In spite of there being available a variety of modern methods of interaction with customers, like social media, etc; the telephone still remains one of the efficient tools to ensure that you are heard by your clients and vice versa. That is one of the reasons why the role of a professional call centre manager remains very significant. Our Call Centre Management Diploma Course is designed in such a way that the managers in a call centre can acquire the skills and techniques required to manage this specific environment in an effective manner. Students attain certification in the ability to put into application the best and latest practices and also in setting high standards for updated call centre operations. The importance of having a qualified and well-managed team in order to achieve the best working environment and an increased level of efficiency on a daily basis is covered during the duration of the course. Insights into the optimum and most systematic approach for the achievement of excellence in call centre operations are covered by this course. Apart from the benefits listed above, students will study various other competencies required for the management of a modern professional call centre. What you will learn 1: Introduction to Call Centre 2: Call Centre Business Models and Drivers 3: Developing Organisational Structure and Roles 4: Building a Call Centre of Your Own 5: Choosing the Outsourcing Choice 6: Right People, Right Place, Right Time: Resource Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Call Centre Management Course
Delivered Online On Demand9 days
£99