22476 Management courses in Cardiff delivered On Demand

Discover the art and science of Talent Management, a strategic approach to attract, develop, and retain top-performing employees. Dive into core concepts, employee needs, and effective talent management planning. Explore talent acquisition, employee development, performance evaluation, and innovative retention strategies to foster organizational success. Learning Outcomes: Gain an understanding of Talent Management's significance in fostering a skilled and engaged workforce. Explore the core concepts and principles of effective Talent Management strategies. Identify key reasons behind employee turnover and ways to address them. Develop insights into employee needs and mindset to enhance talent retention and growth. Master the creation of comprehensive Talent Management plans tailored to organizational goals. Acquire strategies for talent acquisition, including sourcing, screening, and hiring. Learn techniques to identify and nurture high-potential employees for leadership and growth. Implement performance evaluation, feedback mechanisms, and employee retention formulas. Why buy this Talent Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Talent Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Talent Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  HR Professionals and Talent Managers Seeking Comprehensive Skill Enhancement. Managers and Leaders Involved in Employee Development and Talent Acquisition. Entrepreneurs and Business Owners Looking to Optimize Their Workforce Strategy. Individuals Interested in HR and Talent Management as a Career Path. Prerequisites This Talent Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Talent Manager - $60,000 to $100,000/year. Human Resources Manager - $60,000 to $110,000/year. Organizational Development Specialist - $50,000 to $90,000/year. Training and Development Manager - $60,000 to $100,000/year. HR Consultant - $50,000 to $80,000/year. Course Curriculum Section 1: Introduction Unit 1: Welcome to the Course 00:05:00 Unit 2: Highlights of this Course 00:02:00 Unit 3: Little Activity Before We Begin 00:01:00 Section 2: Core Concepts of Talent Management Unit 1: What is Talent Management 00:03:00 Unit 2: Responsibilities of Talent Management Manager & Professionals 00:02:00 Unit 3: Talent Management - The Pillar of Successful Business 00:03:00 Unit 4: Benefits of Talent Management: How Your Business Can Benefit From it 00:02:00 Section 3: Top Reasons Why Employees Leave an Organisation Unit 1: Top 5 Reasons Why Employees Leave an Organisation 00:04:00 Unit 2: Reasons of Employee Resignation 00:03:00 Section 4: Understanding the Needs and Mindset of Employee Unit 1: The Most Useful Technique to Understand Employee's Needs 00:04:00 Unit 2: Practical, Real Life Example of Retaining Top Employees & Keeping Them Engaged 00:06:00 Section 5: Steps to Create an Effective Talent Management Plan Unit 1: Steps in Talent Management Process 00:02:00 Section 6: Talent Acquisition Unit 1: What is Talent Acquisition and How it is Different from Recruitment 00:02:00 Unit 2: Steps for Talent Acquisition 00:05:00 Unit 3: Top Selection Tests to Check Candidate's Potential 00:04:00 Unit 4: Manpower Estimation Template 00:01:00 Section 7: How to Develop High Potential Employees Unit 1: Creating a High Performance Workforce 00:05:00 Unit 2: Understanding the Difference Between Training & Development 00:02:00 Unit 3: Why Talent Development Process is Important for Employees 00:02:00 Unit 4: How Talent Development Helps in Running the Business Smoothly 00:03:00 Unit 5: Steps in Developing the Talent 00:02:00 Section 8: Evaluating Performance Unit 1: Performance Management 00:02:00 Unit 2: Performance Appraisal 00:01:00 Unit 3: Tools for Performance Appraisal 00:06:00 Section 9: "SMR" - How You Can Retain the Employees Using This Formula Unit 1: 'SMR' - How You Can Retain the Employees Using This Formula 00:04:00 Section 10: How to Retain High Potential Employees Unit 1: Employee Retention Programs 00:02:00 Unit 2: Onboarding Correctly 00:06:00 Unit 3: Career Planning & Development 00:04:00 Unit 4: Job Promotions 00:05:00 Unit 5: Using Motivators (Financial & Non- Financial Incentives) 00:05:00 Unit 6: Maintaining Work-Life Balance 00:02:00 Section 11: Bonus Section: Achieving Business Goals with Talent Management Strategy Unit 1: Return on Investment (ROI) on Talent Management 00:03:00 Unit 2: Achieving Business Goals with The Help of Talented Workforce 00:04:00 Unit 3: Little Activity Before We Began - Here's What You Learnt 00:02:00 Section 12: Conclusion Unit 1: Conclusion 00:01:00 Assignment Assignment - Talent Management 00:00:00

***24 Hour Limited Time Flash Sale*** Physiology & Pain Management, First Aid at Work with (AED) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Welcome to our comprehensive bundle of courses, Physiology & Pain Management, First Aid at Work with (AED). This bundle offers a diverse range of learning opportunities designed to enhance your knowledge and skills in the field. With two QLS-endorsed courses and five CPD QS-accredited courses, you will gain valuable insights and expertise in various aspects of physiology, pain management, and first aid. Upon completion of the bundle, you will receive hardcopy certificates for the QLS-endorsed courses, ensuring your achievements are recognised and can be proudly displayed. Additionally, the five CPD QS accredited courses will provide you with the necessary professional development points to further enhance your credentials. Key Features of the Physiology & Pain Management, First Aid at Work with (AED) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Physiology & Pain Management, First Aid at Work with (AED) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Physiology & Pain Management QLS Course 02: First Aid at Work QLS Course 03: Automated External Defibrillator (AED) - Online Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Physiotherapy Course 02: Hydrotherapy Course 03: Acupressure for Pain Relief Course 04: Thai Massage Therapy for Pain Management - Online Diploma Course 05: Deep Tissue Massage Therapy In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Physiology & Pain Management, First Aid at Work with (AED) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive understanding of human physiology and its relevance to pain management. Acquire essential skills and knowledge in first aid procedures, including CPR and basic life support. Develop proficiency in operating automated external defibrillators (AED) for effective response in emergency situations. Explore the principles and techniques of physiotherapy for pain relief and rehabilitation. Learn about the therapeutic benefits of hydrotherapy and its application in pain management. Discover the art of acupressure and its effectiveness in relieving pain and promoting wellness. Master the techniques of Thai massage therapy specifically tailored for pain management and relaxation. This bundle, Physiology & Pain Management, First Aid at Work with (AED), offers an extensive range of courses designed to equip you with the knowledge and skills required to excel in the field. With a focus on physiology, pain management, and first aid, this comprehensive bundle covers a wide range of topics, from understanding the human body to responding effectively in emergency situations. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enhance their understanding of human physiology and pain management. Professionals in the healthcare industry who want to broaden their skillset. First aid responders, such as firefighters, police officers, and lifeguards, looking to upgrade their knowledge and techniques. Massage therapists or individuals interested in pursuing a career in the field of pain management. Career path Physiotherapist: £23,000 - £50,000 per year.(Average salary range in the UK) Hydrotherapist: £18,000 - £35,000 per year. Acupressure Therapist: £15,000 - £40,000 per year. Thai Massage Therapist: £15,000 - £35,000 per year. Deep Tissue Massage Therapist: £20,000 - £40,000 per year. First Aid Trainer: £25,000 - £40,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Businesses at all levels become more dependent on outsourcing as a result supply chains are becoming more complex. Even the smallest businesses now rely on third parties to run their daily operations, making them unable to operate independently. Alternatively, every business relies on countless other businesses to function. Problems and inefficiencies are more likely to arise as supply chains become more complex. Organisations all over the world highly value the abilities, skills, and competencies of skilled supply chain managers. Through this Advanced Diploma in Supply Chain Management Level 7, you will gain a solid understanding of the importance of effective supply chains for modern businesses and learn how to manage inventory, transport and delivery, procurement, production, and delivery efficiency. Learn the duties of the job as a professional supply chain manager and earn a certificate in supply chain management that could improve your career opportunities! Learning Outcomes After completing this Advanced Diploma in Supply Chain Management Level 7, learner will be able to: Understand principles of supply chain management Gain in-depth knowledge of supply chain strategy: The big picture Gain a thorough understanding of customer service: The ultimate goal of supply chain management Understand demand planning and forecasting Understand inventory control and planning Gain in-depth knowledge about warehouse Understand transportation planning Understand sourcing Understand logistics intermediaries Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Learner will get after purchasing this course Advanced Diploma in Supply Chain Management Level 7 Port Management Diploma Level 4 Logistics Management Level 7 Diploma in Facilities Management ***Others Benefits of this Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Advanced Diploma in Supply Chain Management Level 7*** Detailed Course Curriculum Module 1: Principles of Supply Chain Management Module 2: Supply Chain Strategy: The Big Picture Module 3: Customer Service: The Ultimate Goal of Supply Chain Management Module 4: Demand Planning and Forecasting Module 5: Inventory Control and Planning Module 6: Warehouse Module 7: Transportation Planning Module 8: Sourcing Module 9: Logistics Intermediaries Module 10: Global Supply Chain Management Module 11: Legally, Ethically, and Socially Responsible Supply Chain Practises Module 12: Measuring the Supply Chain Performance Module 13: Emerging Technology in Supply Chain Management Assessment Method After completing each module of the course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This is ideal for anyone interested in pursuing a career in supply chain management. It is also suitable for business and management students, operations students, people seeking a diploma in retail and/or supply chain management, professionals working in a company's supply chain department, and management professionals. Undergraduate students can also take this course to develop a foundation in supply chain management. Requirements There are no specific requirements for this Advanced Diploma in Supply Chain Management Level 7 course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path With the help of this Advanced Diploma in Supply Chain Management Level 7, you will be able to seek several promising career opportunities, such as - Logistics Manager Logistics Specialist Inventory Analyst Inventory Clerk Inventory Planner Purchasing Clerk Certificates Certificate of completion Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Do you want to start a career in Logistics Management? Are you interested in learning the Logistics management skills and knowledge needed for this role but do not know where to start? To expand your professional career, enrol in this Level 4 Logistics Management Course right now. This Level 4 Logistics Management Course is designed to provide you with a solid understanding of logistics, ensuring that you are familiar with the components of a logistics system as well as the many types of logistics management. The course will also introduce you to the topic of business logistics and the goals of logistics management. This Level 4 Logistics Management course comprises a series of easy-to-digest, in-depth lessons that will offer you a deep, expert level of knowledge. This course will provide you with the skills you need to land your dream job. Enrol now and start learning. >> Courses are included in this Level 4 Logistics Management Bundle Course Course 01: Level 4 Logistics Management Course Course 02: Supply Chain Management [ Note: Free PDF certificate as soon as completing the Level 4 Logistics and Supply Chain Management Course] Course Curriculum Level 4 Logistics Management Module 01: An Overview of Logistics Management Module 02: Logistics, the Supply Chain and Competitive Strategy Module 03: Product Design, Cleaner Production and Packaging Module 04: Sustainable Purchasing and Procurement Module 05: Sustainable Warehousing Module 06: Understanding Customer Service Module 07: Basic Inventory Planning and Management Module 08: Freight Transport Management Module 09: Reverse Logistics and Recycling >> --------------------- << Assessment Method After completing each module of the Level 4 Logistics Management course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 4 Logistics Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 4 Logistics and Supply Chain Management This Logistics and Supply Chain Management is perfect for - Job Seekers Student Fresh Graduate Organisational Manager Company Owner Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Association of Business Executives (ABE) - Level 5 Diploma in Business Management (Supply Chain Management) Chartered Institute of Logistics and Transport (CILT) - Level 3 Certificate in Logistics and Transport Chartered Institute of Procurement and Supply (CIPS) - Level 3 Advanced Certificate in Procurement and Supply Operations Association of Accounting Technicians (AAT) - Level 3 Advanced Diploma in Accounting (Logistics and Transport) Open College Network West Midlands - Level 3 Certificate in Logistics and Transport AIM Awards - Level 3 Diploma in Logistics and Transport Pearson - Level 5 Diploma in Operations and Supply Chain Management Institute of Supply Chain Management (IoSCM) - Level 3 Certificate in Supply Chain and Operations Management Association of Project Management (APM) - Level 3 Certificate in Project Management for Logistics and Supply Chain The Skills Network - Level 5 Diploma in Operations and Supply Chain Management. Requirements Level 4 Logistics and Supply Chain Management There are no specific requirements for Level 4 Logistics Management Course because it does not require any advanced knowledge or skills. Career path Level 4 Logistics and Supply Chain Management Certificates Certificate of completion Digital certificate - Included

Are you working in an office environment? Do you want to improve your skill for managing office environment? The course will help you to learn the necessary strategies of Office Management. Office Management is an essential skill for organising a favourable environment in the office. Office Management is the centre for effective management and operations. With proper office management, the things can fall apart. So, an effective office management skill is necessary for a corporate environment. Our Office Management course focuses the appropriate strategies of office management so that you can organise and handle any office issues. In the course, you will learn how to contact the colleagues and a new employee and how to guide them the rules and regulations of the office. You will also learn the techniques of cope up with different personalities and how to work in a team. After finishing the course, you will be able to develop a good command over managing office environment. Course Highlights Office Management Accredited Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Office Management Accredited Diploma into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Office Management Accredited Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Office Management Accredited Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Office Management Accredited Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Office Management Accredited Diploma Module One - Getting Started FREE 00:30:00 Module Two - New Hires FREE 01:00:00 Module Three - It's About Interacting and Influencing 01:00:00 Module Four - Dealing with Rumors Gossip and Half Truths 01:00:00 Module Five - Office Personalities (I) 00:30:00 Module Six - Office Personalities (II) 01:00:00 Module Seven - Getting Support for Your Projects 01:00:00 Module Eight - Conflict Resolution 01:00:00 Module Nine - Ethics 01:00:00 Module Ten - You Are Not an Island 01:00:00 Module Eleven - Social Events Outside of Work 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Office Management Accredited Diploma- Activities 00:00:00

SCM Quality Management System course offers an in-depth exploration of Six Sigma tools, key drivers of supply chain management, and the pivotal role of supply chain integration facilitated by Information Technology (IT). Participants will also gain proficiency in utilizing supply-chain-management software to optimize operations and ensure quality across the supply chain. After the successful completion of the course, you will be able to learn about the following, Apply Six Sigma Tools and Methodology for Process Improvement. Identify and Analyze Key Drivers of Supply Chain for Effective Management. Evaluate the Importance of Supply Chain Integration and Understand the Role of IT in Enhancing Supply Chain Management. Demonstrate Proficiency in Utilizing Supply-Chain-Management Software for Efficient Operations. In this course, participants will learn to apply Six Sigma tools and methodologies to drive process improvement initiatives within supply chain management. They will identify and analyze key drivers of supply chain operations, understanding their impact on effective management strategies. SCM Quality Management System course equips participants with the knowledge and skills required to ensure quality and efficiency within supply chain operations. Through the application of Six Sigma tools and methodologies, participants will drive process improvement initiatives and streamline operations. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. SCM Quality Management System Self-paced pre-recorded learning content on this topic. SCM Quality Management System Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. Quality Assurance Manager Supply Chain Analyst Logistics Coordinator Operations Manager Inventory Control Specialist Procurement Officer Supply Chain Consultant Quality Control Inspector Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

***24 Hour Limited Time Flash Sale*** Plumbing, Spill Management with Health and Safety at Workplace Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Welcome to our unique and comprehensive bundle of 8 courses - "Plumbing, Spill Management with Health and Safety at Workplace." With this bundle, you'll dive into the theoretical knowledge that covers the broad spectrum of modern workplace requirements. This bundle boasts 3 QLS endorsed courses - Plumbing for Beginners, Spill Management Training, and Health and Safety at Workplace. These carefully curated courses offer valuable insights into industry best practices without requiring any hands-on experience. Moreover, they come with the prestigious advantage of hardcopy certificates, a tangible proof of your acquired knowledge. Complementing these are 5 additional CPD QS accredited courses - PUWER, Chemical Spill, COSHH Training for Assessors, Infection Prevention Training, and PPE. Together, they form a comprehensive theoretical package that covers areas like equipment regulations, chemical spill handling, health and safety assessments, infection prevention, and personal protective equipment use. No matter your career path, the Plumbing, Spill Management, and Health and Safety at Workplace bundle has something to enrich your professional understanding and potential. Join us to broaden your horizons and elevate your expertise today! Key Features of the Plumbing, Spill Management with Health and Safety at Workplace Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our [Course_Title] bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Plumbing for Beginners QLS Course 02: Spill Management Training QLS Course 03: Health and Safety at Workplace 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: PUWER Course 02: Chemical Spill Course 03: COSHH Training for Assessors Course 04: Infection Prevention Training Course 05: PPE In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Plumbing, Spill Management with Health and Safety at Workplace courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the basics of plumbing and learn effective spill management techniques. Gain knowledge on health and safety measures in a workplace setting. Comprehend the use of Provision and Use of Work Equipment Regulations (PUWER). Gain insights into Chemical Spill handling and control of substances hazardous to health (COSHH). Develop an understanding of the role of Personal Protective Equipment (PPE) in a workplace. Understand the basics of infection prevention training in a working environment. Gain an overview of health and safety assessments. Embark on a journey of theoretical learning with our "Plumbing, Spill Management with Health and Safety at Workplace" bundle. Comprised of 8 strategically chosen courses, this bundle aims to equip you with a detailed understanding of essential workplace practices, regulations, and safety measures. From plumbing basics to complex health and safety protocols, dive into this broad spectrum of knowledge with us. This bundle offers the unique combination of 3 QLS endorsed courses and 5 CPD QS accredited courses. With the added advantage of receiving hardcopy certificates for QLS courses, you can demonstrate your dedication to continuing professional development. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in gaining a theoretical understanding of workplace health and safety. Professionals seeking to enrich their knowledge in spill management and plumbing. Managers and supervisors in industries dealing with hazardous substances. Career-changers considering a move into roles requiring a knowledge of workplace safety measures. Career path Health and Safety Officer - Salary Range: £25,000 - £40,000 Spill Management Consultant - Salary Range: £30,000 - £50,000 Plumbing Supervisor - Salary Range: £30,000 - £45,000 COSHH Assessor - Salary Range: £25,000 - £40,000 Infection Prevention Specialist - Salary Range: £30,000 - £55,000 PPE Compliance Manager - Salary Range: £35,000 - £55,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00