3221 Management courses in Linlithgow delivered Live Online

Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh

This intensive course equips senior management with the knowledge and skills to develop a logistics strategy that will consistently support business objectives. PARTICIPANTS WILL LEARN HOW TO: Understand the concept of integrated logistics. Critically analyse and evaluate logistics operations. Apply solutions to problems in line with global best practices. Devise and operate effective performance measures. Learn how to create performance improvement plans. Understand how to support inbound and outbound logistic activities. COURSE TOPICS INCLUDE: Mission, strategy and policies for logistics Costs of non-performance and poor performance Logistics planning Land, air and marine transport services Materials storage, preservation and handling Waste management services HSSE policies Sustainable logistics and transport Risk management in logistics Management controls Performance measurement Sustainability

Duration 4 Days 24 CPD hours This course is intended for This is an introductory-level C++ programming course designed for developers with experience programming in C or other languages. Practical hands-on prior programming experience and knowledge is required. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in basic coding with C++, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn: Writing procedural programs using C++ Using private, public and protected keywords to control access to class members Defining a class in C++ Writing constructors and destructors Writing classes with const and static class members Overloading operators Implementing polymorphic methods in programs Writing programs using file I/O and string streams Using manipulators and stream flags to format output Using the keyword template to write generic functions and classes Writing programs that use generic classes and functions Writing programs that use algorithms and containers of the Standard Library Apply object-oriented design techniques to real-world programming problems Using algorithms and containers of the Standard Library to manipulate string data Understand how C++ protects the programmer from implementation changes in other modules of an application Using try() blocks to trap exceptions Using catch() blocks to handle exceptions Defining exceptions and using throw to trigger them Introduction to C++ Programming / C++ Essentials is a skills-focused, hands-on C++ training course geared for experienced programmers who need to learn C++ coupled with sounds coding skills and best practices for OO development. Students will leave this course armed with the required skills to put foundation-level C++ programming skills right to work in a practical environment. The central concepts of C++ syntax and style are taught in the context of using object-oriented methods to achieve reusability, adaptability and reliability. Emphasis is placed on the features of C++ that support abstract data types, inheritance, and polymorphism. Students will learn to apply the process of data abstraction and class design. Practical aspects of C++ programming including efficiency, performance, testing, and reliability considerations are stressed throughout. Comprehensive hands on exercises are integrated throughout to reinforce learning and develop real competency Moving from C to C++ (Optional) New Compiler Directives Stream Console I/O Explicit Operators Standard Libraries Data Control Capabilities Handling Data New Declaration Features Initialization and Assignment Enumerated Types The bool Type Constant Storage Pointers to Constant Storage Constant Pointers References Constant Reference Arguments Volatile Data Global Data Functions Function Prototypes and Type Checking Default Function Data Types Function Overloading Problems with Function Overloading Name Resolution Promotions and Conversions Call by Value Reference Declarations Call-by-Reference and Reference Types References in Function Return Constant Argument Types Conversion of Parameters Using Default Initializers Providing Default Arguments Inline Functions Operator Overloading Advantages and Pitfalls of Overloading Member Operator Syntax and Examples Class Assignment Operators Class Equality Operators Non-Member Operator Overloading Member and Non-Member Operator Functions Operator Precedence This Pointer Overloading the Assignment Operator Overloading Caveats Creating and Using Objects Creating Automatic Objects Creating Dynamic Objects Calling Object Methods Constructors Initializing Member consts Initializer List Syntax Allocating Resources in Constructor Destructors Block and Function Scope File and Global Scope Class Scope Scope Resolution Operator :: Using Objects as Arguments Objects as Function Return Values Constant Methods Containment Relationships Dynamic Memory Management Advantages of Dynamic Memory Allocation Static, Automatic, and Heap Memory Free Store Allocation with new and delete Handling Memory Allocation Errors Controlling Object Creation Object Copying and Copy Constructor Automatic Copy Constructor Conversion Constructor Streaming I/O Streams and the iostream Library Built-in Stream Objects Stream Manipulators Stream Methods Input/Output Operators Character Input String Streams Formatted I/O File Stream I/O Overloading Stream Operators Persistent Objects Introduction to Object Concepts The Object Programming Paradigm Object-Orientated Programming Definitions Information Hiding and Encapsulation Separating Interface and Implementation Classes and Instances of Objects Overloaded Objects and Polymorphism Declaring and Defining Classes Components of a Class Class Structure Class Declaration Syntax Member Data Built-in Operations Constructors and Initialization Initialization vs. Assignment Class Type Members Member Functions and Member Accessibility Inline Member Functions Friend Functions Static Members Modifying Access with a Friend Class Templates Purpose of Template Classes Constants in Templates Templates and Inheritance Container Classes Use of Libraries Strings in C++ Character Strings The String Class Operators on Strings Member Functions of the String Class Inheritance Inheritance and Reuse Composition vs. Inheritance Inheritance: Centralized Code Inheritance: Maintenance and Revision Public, Private and Protected Members Redefining Behavior in Derived Classes Designing Extensible Software Systems Syntax for Public Inheritance Use of Common Pointers Constructors and Initialization Inherited Copy Constructors Destructors and Inheritance Public, Protected, Private Inheritance Exceptions Types of Exceptions Trapping and Handling Exceptions Triggering Exceptions Handling Memory Allocation Errors C++ Program Structure Organizing C++ Source Files Integrating C and C++ Projects Using C in C++ Reliability Considerations in C++ Projects Function Prototypes Strong Type Checking Constant Types C++ Access Control Techniques Polymorphism in C++ Definition of Polymorphism Calling Overridden Methods Upcasting Accessing Overridden Methods Virtual Methods and Dynamic Binding Virtual Destructors Abstract Base Classes and Pure Virtual Methods Multiple Inheritance Derivation from Multiple Base Classes Base Class Ambiguities Virtual Inheritance Virtual Base Classes Virtual Base Class Information The Standard Template Library STL Containers Parameters Used in Container Classes The Vector Class STL Algorithms Use of Libraries

This foundational course will help all managers better understand what a procurement function does, including the processes, tools and techniques it employs to reach its goals and how it measures its business performance. PARTICIPANTS WILL LEARN HOW TO: Explain the contribution of procurement to the overall business objectives. Explain the added value that can be obtained by a business when it manages its procurement activities efficiently and effectively. Understand the complex activity of procurement and the challenges it presents for risk management. Develop good quality procurement practices that will manage the expectations of all stakeholders Identify methods by which a procurement function can be measured and performance monitored. Perform contract management activities. Understand ways in which improvements might be identified and implemented. COURSE TOPICS INCLUDE: Procurement and business objectives Stakeholder Management Commercial Specifications Whole Life Costing Targeted procurement Procurement planning Supplier Appraisal and selection RFQ & ITT & Evaluation Contract Management

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings. What You’ll Learn: How to design and build custom certificate templates using the new Certificate Builder. Best practices for automating certificate issuing and expiration management. How to use new features like auto-issuing, certificate expiration tracking, and more. Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates. Interactive Q&A & Feedback Session We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates. Who Should Attend? This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out. Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential. Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!

Overview 2 day course on key interest rate derivative products, covering both theory (product mechanics, market conventions and valuation) and practice (wide range of applications for wide range of market participants showcased) Who the course is for Interest rate traders, salespeople and quants Asset-liability management staff with banks and insurance companies Fixed income and credit asset managers / hedge funds / pension funds / insurance companies Corporate treasurers Risk management Anyone using interest rate derivatives Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with? You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas. That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.