92 Magic courses in Glasgow delivered Live Online

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

LOOKING FOR: MG, YA, GRAPHIC NOVELS Katie Blagden is a Literary Agent at The Ampersand Agency, representing authors and author-illustrators across various genres and age ranges. She previously worked with Arabella Stein at the Bright Agency, where she helped launch their Literary list. Her notable projects include the Arcana duology by Sam Prentice-Jones (Macmillan US / Hot Key Books) and The River Thief by Hannah Peck (Piccadilly Press). In all areas Katie seeks commercial, plot-driven ideas with a great hook. In adult fiction, Katie specialises in, and is drawn to, Science Fiction, Fantasy, Speculative Fiction, Magical Realism and Horror. She is particularly looking for works that cross genre lines or subvert reader expectations. She loves Babel by R. F. Kuang; Someone You Can Build a Nest In by John Wiswell; Spinning Silver by Naomi Novik; Chain-Gang All-Stars by Nana Kwame Adjei-Brenyah; Rivers of London by Ben Aaronovich; The Long Way to a Small Angry Planet by Becky Chambers; The City We Became by N. K. Jemisin; Legends & Lattes by Travis Baldree; The Rage of Dragons by Evan Winters; Jonathan Strange & Mr Norrel by Susanna Clarke; The Girl With All The Gifts by M. R. Carey; One Last Stop by Casey Mcquiston; Iron Widow by Xiran Jay Zhao; The Lies of Locke Lamora by Scott Lynch; The Night Circus by Erin Morgenstern; The Familiar by Leigh Bardugo; Kindred by Octavia E. Butler; Earthsea by Ursula K. Le Guin; all and anything by Terry Pratchett! Graphic Novels favoured by Katie are across all ages and include the likes of Homebody by Theo Parish; Lore Olympus by Rachel Smythe; Lumber Janes by N. D. Stevens et al; On A Sunbeam by Tillie Walden; Through The Woods by Emma Carrol; The Magic Fish by Trung Le Nguyen; Heartstopper by Alice Oseman; El Deafo by Cece Bell; Roller Girls by Victoria Jamieson; Skyward by Joe Henderson and Lee Garbett; Faith by Jody Houser. For Graphic Novels, Katie is currently only considering Author-Illustrators (or Author/Illustrator pairings). In children’s, Katie specialises in Middle Grade, YA and Crossover Fiction, She is looking for fast, funny and action-packed Middle Grade. In YA, she is drawn to grounded or contemporary SFF, queer stories and fairytale or folktale inspired works. Examples of books in this area Katie loves are All That's Left in the World by Erik J Brown; The Knife of Never Letting Go by Patrick Ness; Cemetery Boys by Aiden Thomas; Children of Blood and Bone by Tomi Adeyemi; The Deathless Girls by Kiran Millwood Hargrave; Holes by Louis Sachar; Six of Crows by Leigh Bardugo; Gone by Michael Grant; His Dark Materials by Philip Pullman; Impossible Creatures by Katherine Rundell; The Dark Lady by Akala; Percy Jackson by Rick Riordan; The Dark Is Rising by Susan Cooper; Artemis Fowl by Eoin Colfer. Katie is an advocate for centring traditionally underrepresented voices, and actively works to discover and develop authors and author-illustrators from diverse backgrounds. Katie’s previous experience includes marketing, bookselling and advertising. She also appeared as a contributor on the Graham Norton Book Club for Audible for all six seasons. When she’s not reading, you can find Katie playing Dungeons & Dragons, trying a new crafty hobby (before abandoning it for something new), or spoiling her dog Poe. Katie would like you to submit a covering letter, one page synopsis and the first three chapters (Max 5000 words) of your completed manuscript in a single word document. (In addition to the paid sessions, Katie is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 3rd September 2025

Helping people become more efficient in how they manage and prioritise their working day, and for leaders and managers, how they can work efficiently by collaborating effectively with their people.

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

A Samhain ritual to commune with ancestors and to participate with the majestic creativity of shedding and becoming of this season.

Why Learn 3ds Max Basic to Advanced Training Course? Learn 3ds max design and animation with our comprehensive 3ds Max Basic to Advanced Training Course. Whether you're a beginner or an experienced user, this course is thoughtfully designed to elevate your skills. Course Link Duration: 40 hrs Method: 1-on-1, Personalized attention & Tailored content. Schedule: 1-on-1 training with flexible scheduling. Book a convenient hour, Mon to Sat, from 9 am to 7 pm. Course Details: Course Duration: 40 hours Course Syllabus: Part 1: Introduction to 3ds Max and Vray Familiarization with the 3ds Max Interface Configuring an efficient workspace in 3ds Max Seamless navigation within 3ds Max and Vray Understanding the power of Vray and its interface Part 2: 3D Modeling Precision crafting of fundamental shapes Mastering modifiers for advanced modeling Creating intricate 3D models using diverse techniques Learning the art of polygonal modeling Shaping both organic and inorganic models flawlessly Part 3: Texturing Applying and refining textures with expertise Grasping the essentials of UVW mapping Harnessing material editor to perfection Customizing materials with Vray materials Part 4: Lighting Discovering the magic of illumination Differentiating various light types Comprehending the subtleties of light properties Setting up captivating scenes with Vray lights Part 5: Animation Embarking on an animation adventure Expertly setting up keyframes and animation curves Infusing life into objects in a mesmerizing 3D space Elevating animations with Vray's prowess Part 6: Advanced Rendering with Vray Entering the realm of rendering excellence Mastering Vray Global Illumination for realism Optimizing visuals with Vray Physical Cameras Illuminating scenes with Vray HDRI Lighting Employing Vray Proxies and Render Elements for finesse Streamlining rendering workflow with Vray's techniques Part 7: Projects Showcasing skills through hands-on projects Crafting a captivating yet simple interior scene Designing an alluring exterior scene Taking on the challenge of a complex scene with multiple elements Course Requirements: A computer with 3ds Max and Vray installed (trial versions are available on Autodesk and Chaos Group websites) Basic knowledge of computer operations Enthusiasm for 3D modeling and animation Course Objectives: Upon completing the course, you will have mastered 3ds Max and Vray, enabling you to create photorealistic 3D scenes. The skills acquired will open doors to opportunities in the 3D modeling and animation industry, while also serving as a foundation for further honing your expertise. Course Overview: Photoshop Post-Production Delve into the world of Photoshop post-production through our comprehensive course. Learn essential photo editing techniques, including color correction, retouching, and compositing. Unleash your artistic potential by creating mesmerizing visual effects and stylizing your photos. Course Syllabus: Part 1: Introduction to Photoshop Post-Production Navigating the Photoshop Interface with ease Mastering the art of Layers and Layer Masks Embracing the power of Selections Understanding the basics of Color Correction Part 2: Retouching Techniques Unraveling common Retouching Tools and Techniques Removing blemishes, wrinkles, and unwanted elements Achieving remarkable results with Dodging and Burning Part 3: Compositing Embracing the art of Compositing Working seamlessly with Multiple Images Blending images flawlessly using Layer Masks Part 4: Visual Effects and Stylizing Techniques Crafting Special Effects with Layer Styles and Blending Modes Enhancing images with Filters Achieving mesmerizing effects with Color Grading and Adjustment Layers Part 5: Projects Applying your knowledge to hands-on projects Perfectly Retouching a portrait Creating an alluring composite image Fashioning a stylized masterpiece Course Requirements: A computer with Photoshop installed (trial version available on Adobe website) Basic knowledge of computer operations Passion for photo editing and manipulation

⭐ 10-week online course of baby signing for babies 6m+ and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Encourage and support your baby's early communication.

Join me for an egg-stra special Easter inspired beginners and beyond crochet-along!!

LOOKING FOR: ADULT FICTION, NON-FICTION Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions. Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles. She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways. Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding. In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon. Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 20th August 2025

MAGIC BALKAN MUSIC ACADEMY Balkan Melody Mastery Learn great Balkan tunes and how to play them amazingly. When? Wednesday evenings, 19:00 – 20:30h GMT Where? Online on ZOOM, limited spaces in-person in Kenton, London HA3 This course will explore authentic Balkan tunes, emphasizing essential techniques for playing with precision and expression. The curriculum is taught via a mixture of by-ear learning and sheet music, allowing participants to delve into dynamic phrasing, articulation, ornamentation, tone, and speed. The course also offers exercises to enhance overall technique and flexibility. Details Wednesday evenings, 19:00 – 20:30h GMT Start on the 17th January 2024. The course will run weekly throughout the year, expect school holidays. Booking either annually on a 6-weekly direct debit or by booking 5-lesson units (more info below) Location: Online on zoom – limited in-person spaces in London HA3 Participants: players of melodic instruments from intermediate to advanced. Fee: £60/£45 concessions for 1 Unit of 5 weeks (half a term). Discounts when signing up until the end of the academic year   Booking Page: Click here to read details of payment and sign up for the course. Read below for extra events, extra discounts and all-inclusive fees. Watch Information Videos and including small demonstrations. Detailed Information The Balkan region is known for its rich and diverse musical heritage, which has been influenced by various cultures and traditions over the centuries. I am launching this new course to share the finer things about Balkan music. The correct notes can be played by any musician, but how often do I find myself in tears when listening to a great musician who gets it so wrong, simply because they did not have the opportunity to travel, listen, and learn from native masters? Instead, they might have learned it third-hand or from a piece of sheet music. Western classical music notation cannot fully capture the essence of other types of music, and a metronome can stifle the authentic phrasing of asymmetric Balkan rhythms. I am not a native Balkan music master either, but I feel very privileged that I had the opportunity to learn from several of them, and engage in endless, wild jam sessions. In this course, I aim to convey not only the right musical feel but also the fervour and passion for this music. The weekly course primarily targets melodic instruments. Tunes will be taught by ear, initially using the voice (sheet music will be sent out beforehand), and then practiced on the instrument. Special attention will be devoted to phrasing, articulation, and, of course, the typical charisma of Balkan music to give it that truly magical sound. Whilst I am a violinist and will demonstrate and lead with the violin and voice, the course is suitable for any melodic instrument. The level is aimed at intermediate to advanced players, although ambitious and diligent lower-intermediate players will also do well. We will briefly cover accompaniment aspects, including chord progressions, rhythm patterns, and techniques. Dedicated workshops for chordal instruments and percussion will be offered as we progress. The course will run weekly and continuously, with no regular sessions during usual UK school holidays. Booking will be in advance in 5-session units. Each unit can be booked individually, or you can sign up for an annual booking and pay in 6 instalments distributed over the whole year, receiving a 20% discount on the total course fee. For precise dates and a detailed payment plan please visit the BOOKING page. Information Videos about the general aims and philosophy of the course how to achieve expressive ornamentation how the accompaniments relate to the tunes Additional Events Balkan Academy Jam Session: A music making session, 3 times a year (towards the end of each term), online and in person, where course participants and their friends can play the studied material with a full-on group, including rhythm section and vocals.  Fee: £9 for course participants, £12 for others - sheet music downloads included Dates to be announced.   Chord Progressions and Accompaniment Special: A special workshop three times a year for guitars, accordions, pianos, bass players, and similar instruments, both online and in person. This workshop delves into the details of chord progressions and accompaniment patterns, including riffs and breaks. It will be co-hosted by an experienced guitarist. Fee: £9 for course participants, £12 for others. Dates to be announced. Balkan Percussion Special: A workshop designed for percussionists to study the rhythm patterns and techniques related to the course material. This workshop will be co-hosted by an experienced Balkan percussionist. It is tailored to friends and bandmates of the Balkan Melody Mastery course participants, allowing the pieces to be performed together in your own groups and jam sessions.  Fee: £9 for course participants, £12 for others. Dates to be announced.