132 Magic courses

Private mosaic making class with Mossy Mosaic at The Arienas Collective in central Edinburgh.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Theatre in Schools Scotland brings bold, inspiring, live theatre and dance productions into Scotland's primary schools and nurseries.  The year-round programme of touring performances offers schools and teachers the opportunity to present acclaimed shows, created especially for younger audiences, for pupils at school. Performances take place in the school hall or in classrooms and are available to book anywhere in Scotland. This year, Theatre in Schools Scotland is thrilled to welcome One of Two and Ginger to the programme plus Poggle and Me made especially for ASN pupils. The new Theatre in Schools Scotland 2024 - 25 programme of performances for nursery, primary and ASN schools is now on sale and available to book. Please get in touch with Julian Almeida to book! tiss@imaginate.org.uk The standard cost is £500 + VAT per day, for 2x performances (for around 100 children each). Cost for Poggle and Me is £550 + VAT per day, for 2x performances (for around 8 children each). Get in touch for more details. BOOKING NOW GINGER: (Tortoise in a Nutshell) uses puppetry, magic and play to tell the tale of a misshapen gingerbread person, discarded and marked for the bin, inspiring a picture-perfect kitchen to come alive. Touring Autumn 2024 and Winter 2025. For P1-P4 ONE OF TWO: Jack Hunter/Independent Arts Projects) is a one-man comedy drama about two twins growing up with cerebral palsy. Each twin had a very different experience navigating childhood and school. This award-winning autobiographical show celebrates disability and diversity. Touring Autumn 2024. For P7 & S1-S2 POGGLE AND ME: (Barrowland Ballet) was created with and for pupils with complex needs such as autism and invites audiences to join Poggle, a friendly creature, on a sensory and interactive adventure through the forest. Touring Spring 2025. ASN schools (for pupils with complex needs such as autism, 7+). We can work with you to plan your visit, help you to choose a show, and answer any questions. If you are interested in making a booking for your school or would like more information about how we can work together please contact tiss@imaginate.org.ukTheatre in Schools Scotland is managed by Imaginate and National Theatre of Scotland.  

Create a bird or animal in this needle felting wool sculpture workshop. Learn a new skills, make friends and enjoy the relaxed atmosphere in the creative space at Stitching Kitchen

Woodland Christmas Wreath Making Workshop Henley on Thames with a difference. A hands on experience foraging and creating a sustainable Christmas wreath from scratch in Nettlebed Woodland

The Flexible Leader – The Future of Leading Hybrid Teams, 1 day training course delivered in Nottingham Provides delegates with an opportunity to explore the potential benefits of a flexible working environment, as well as an exploration of the key skills and attributes managers/leaders need to succeed in the evolving ecosystem of hybrid work. Whether you and the team work part-time, work remotely, or have odd days in the office, the session will help you be more effective and confident – ensuring the best from individuals, keeping the team informed and motivated, whilst managing performance and increasing efficiency.

Creating Confidence in YOU. Come and learn some strategies & tips to put in your toolbox

Helping people become more efficient in how they manage and prioritise their working day, and for leaders and managers, how they can work efficiently by collaborating effectively with their people.

Proven to be effective and to improve the prospects of quiet, shy, self-conscious and introverted people. Would you love to Express Yourself and let the real you out? Want to play more in life – and have a whole lot more fun? Want to overcome your fear of performing in front of groups In this unique one-day self-confidence workshop you will be discovering the keys to an authentic confidence and how to exude the kind of magic and passion for life that enables you to look and feel good. The workshop provides a context to express yourself in a safe environment with other people who feel in the same boat as you, and are 100% committed in supporting you in making breakthroughs in the area of self-expression, confidence and overcoming your fears of performing/speaking in front of others. This helps to counteract the effects of having your confidence undermined in the past.

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.