ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management
Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications
Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.
Leading end-to-end sales interaction with customers and managing sales internally within an organisation.
Learn how to support employees living with chronic health conditions and get answers to your workplace wellbeing questions from recognised experts in the field.
Duration 1 Days 6 CPD hours This course is intended for This course is designed for non-technical business executives who are tasked with making business decisions about emerging technologies in their businesses. Overview You will learn:Blockchain Cloud BasicsIoT OverviewMobility and Ambient ComputingMachine Learning and Deep LearningChatbots, Robotics, and More This course is designed for non-technical business executives looking to learn and understand emerging technologies. Blockchain Cloud BasicsIoT OverviewMobility and Ambient ComputingMachine Learning and Deep LearningChatbots, Robotics, and More
A free sampler for the Motorcycle Skills - Improve your Riding in Eight Weeks online e-course from Survival Skills Rider Training
This free course, provided by the BIN95 Manufacturing Training Division, provides a comprehensive understanding of precision maintenance as a critical component of world-class rotating machinery reliability. Participants will learn the business case for precision maintenance, the standards and best practices required, and the practical steps to implement precision maintenance in industrial environments. The course covers key topics, including vibration analysis, alignment, balancing, lubrication, fit and tolerance, torque standards, and the development of a precision maintenance culture. Through real-world examples, standards references (ISO, ANSI), and practical procedures, learners will gain the skills to reduce maintenance costs, increase equipment reliability, and drive continuous improvement in plant operations. Ideal for maintenance professionals, engineers, and reliability managers seeking to elevate their maintenance practices to world-class standards.