Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications Customer Service PractitionerCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer&rsquo;s own locality.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">You may be the first point of contact and work in any sector or organisation type.</li><li fr-original-style="" style="box-sizing: border-box;">Your actions will influence the customer experience and their satisfaction with your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.</li><li fr-original-style="" style="box-sizing: border-box;">You provide service in line with the organisation&rsquo;s customer service standards and strategy and within appropriate regulatory requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.</li></ul> Customer Service PractitionerCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand who your customers are and the difference between internal and external customers.</li><li fr-original-style="" style="box-sizing: border-box;">Know the purpose of the business and what "brand promise" means and culture.</li><li fr-original-style="" style="box-sizing: border-box;">Know your appropriate legislation and regulatory requirements that affect your business.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to use systems, equipment and technology to meet the needs of your customers.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your role and responsibility within your.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how establishing the facts enable you to create a customer focused experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the products or services that are available from your organisation and keep up-to-date.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate patience and calmness.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customer in the styles of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered.</li><li fr-original-style="" style="box-sizing: border-box;">Works with integrity in an honest and trustworthy manor.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate.</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace.</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate personal, protective equipment and operates machinery safety and effectively.</li></ul>

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications


Customer Service Practitioner
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Customer Service Practitioner
Course Content


Knowledge
Understand who your customers are and the difference between internal and external customers.
Know the purpose of the business and what "brand promise" means and culture.
Know your appropriate legislation and regulatory requirements that affect your business.
Know how to use systems, equipment and technology to meet the needs of your customers.
Understand your role and responsibility within your.
Understand how establishing the facts enable you to create a customer focused experience.
Understand the products or services that are available from your organisation and keep up-to-date.


Skills
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.


Behaviours
Adopts an approachable and friendly manner, interacting with customer in the styles of the business.
Takes an active interest in the range of products and services offered.
Works with integrity in an honest and trustworthy manor.
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate.
Supports equality and diversity in the workplace.
Uses appropriate personal, protective equipment and operates machinery safety and effectively.

Rachel Hood

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2

Leading end-to-end sales interaction with customers and managing sales internally within an organisation. Sales Level 4 Course Duration / 18 Months Level 4Apprenticeship Standard Course OverviewA Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation.They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer &lsquo;conversation&rsquo;, or over a series of interactions.A Sales Executive understands their organisation&rsquo;s product(s) or service(s) in detail, and is an expert at analysing customer needs and creating solutions by selecting appropriate product(s) or service(s), linking their features and benefits to the customer&rsquo;s requirements.A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation&rsquo;s capabilities through demonstration of detailed product knowledge, competitor knowledge and an understanding of the market in which they operate, and by ensuring a positive customer experience. Sales Level 4Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your organisation&rsquo;s vision, values and capabilities, the principle goals of its overall strategy, and the specific objectives of its marketing and sales strategies. Know how to analyse your organisation&rsquo;s sales and marketing strategies and objectives and translate them into plans and actions for your role.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how your market is segmented and how to target specific segments through effective product or service positioning.</li><li fr-original-style="" style="box-sizing: border-box;">Understands how to exploit digital technologies to aid the sales cycle.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to analyse the macro and micro environment of individual customers. Understand the challenges and purchasing motivations of your customers and the internal and external factors that impact their purchasing decisions. Understand expectations of what constitutes a high-quality customer experience.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation&rsquo;s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.</li><li fr-original-style="" style="box-sizing: border-box;">Be highly skilled at effective questioning and active listening techniques to understand the customer&rsquo;s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with&nbsp; customers.</li><li fr-original-style="" style="box-sizing: border-box;">Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers&rsquo; purchase agreement.</li><li fr-original-style="" style="box-sizing: border-box;">Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Present yourself as an ambassador for your employer&rsquo;s brand, and act in accordance with your organisation&rsquo;s values and code of conduct at all times. Maintain integrity in all business relationships. Challenge unethical behaviour.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to control your actions, reactions and emotions.</li><li fr-original-style="" style="box-sizing: border-box;">Remain calm under pressure and be aware of your personal impact on others.</li></ul>

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.


Sales Level 4

Course Duration / 18 Months Level 4
Apprenticeship Standard


Course Overview
A Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation.
They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.
Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer ‘conversation’, or over a series of interactions.
A Sales Executive understands their organisation’s product(s) or service(s) in detail, and is an expert at analysing customer needs and creating solutions by selecting appropriate product(s) or service(s), linking their features and benefits to the customer’s requirements.
A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor knowledge and an understanding of the market in which they operate, and by ensuring a positive customer experience.


Sales Level 4
Course Content


Knowledge
Understand your organisation’s vision, values and capabilities, the principle goals of its overall strategy, and the specific objectives of its marketing and sales strategies. Know how to analyse your organisation’s sales and marketing strategies and objectives and translate them into plans and actions for your role.
Understand how your market is segmented and how to target specific segments through effective product or service positioning.
Understands how to exploit digital technologies to aid the sales cycle.
Know how to analyse the macro and micro environment of individual customers. Understand the challenges and purchasing motivations of your customers and the internal and external factors that impact their purchasing decisions. Understand expectations of what constitutes a high-quality customer experience.


Skills
Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.


Behaviours
Present yourself as an ambassador for your employer’s brand, and act in accordance with your organisation’s values and code of conduct at all times. Maintain integrity in all business relationships. Challenge unethical behaviour.
Demonstrate the ability to control your actions, reactions and emotions.
Remain calm under pressure and be aware of your personal impact on others.

Retail

Sales Manager

Sales Roles

Sales Executive

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations. Supply Chain Logistics Operative Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThis is an entry-level apprenticeship which provides the foundation knowledge skills &amp; experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers&rsquo; expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing. Supply Chain Logistics Operative Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.</li><li fr-original-style="" style="box-sizing: border-box;">Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.</li><li fr-original-style="" style="box-sizing: border-box;">Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.</li><li fr-original-style="" style="box-sizing: border-box;">Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation&rsquo;s reputation where relevant.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.</li><li fr-original-style="" style="box-sizing: border-box;">Work well in a team; support colleagues and contribute to achieving objectives or goals.</li><li fr-original-style="" style="box-sizing: border-box;">Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.</li><li fr-original-style="" style="box-sizing: border-box;">Adapt to new technology and accept the need for change.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.</li><li fr-original-style="" style="box-sizing: border-box;">Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person</li><li fr-original-style="" style="box-sizing: border-box;">Pay attention to the safe and effective use of equipment and machinery when carrying out activities</li><li fr-original-style="" style="box-sizing: border-box;">Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.</li></ul>

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.


Supply Chain Logistics Operative Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.
They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.
Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers’ expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.
They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.


Supply Chain Logistics Operative Level 2
Course Content


Knowledge
How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.
Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.
Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.
Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.
Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.


Skills
Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant.
Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.
Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.
Work well in a team; support colleagues and contribute to achieving objectives or goals.
Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.
Adapt to new technology and accept the need for change.


Behaviours
Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.
Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person
Pay attention to the safe and effective use of equipment and machinery when carrying out activities
Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.

Supply Chain Management

Supply chain management (SCM)

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

Supply Chain Logistics Operative Level 2

Start your journey with one of the leading language centres 🏫&nbsp;Registration form 👇<a data-fr-linked="true" href="https://macinter.co/registration-form/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://macinter.co/registration-form/</a>

Start your journey with one of the leading language centres 🏫 
Registration form 👇
https://macinter.co/registration-form/

Mac-International

Spanish language courses 

Perhaps you're at school/college and are thinking about a career in Investment Banking. Maybe you already work in an Investment Bank and want to understand how your role fits into the whole machine. Maybe you just want to find out more about all of the terms or have an interest in finance.

Whatever the reason, this FREE 1 hour session will take you from zero knowledge expectation to a through understanding of everything from Equity and ECM through to Derivatives and the syndicate desk.

This session is completely interactive so bring all of your questions.

The trainer on this session has taught thousands of people at all of the 20 largest Investment Banks in the world over the past 30 years. We can even talk about the different cultures at different firms and see if you would fit.

Alumno Consulting

Investment Banking

Investment Management

session will take you from zero knowledge expectation to a through understanding of everything from Equity and ECM through to Derivatives and the syndicate desk.

Investment banking explained - FREE

General Admission

Chronic health conditions impact almost half the UK&#39;s working population and approximate 20% of employees report their activities being limited due to an ongoing health condition.&nbsp;Not all of these conditions are visible or obvious, meaning managers aren&#39;t always aware of employees&#39; needs.&nbsp;In this session, Chartered Psychologists Dr. Richard MacKinnon and Dr. Rachael Skews will outline:&nbsp;The extent of this issue facing employees and employersHow employers can support these employeesHow coaching (using the Acceptance and Commitment framework) can support employee wellbeing and performanceThis is part of the ongoing free Coaching with Impact webinar series from <a href="https://www.worklifepsych.com" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">WorkLifePsych</a>. We&#39;re a team of accredited and experience workplace psychologists and coaches, who support our clients&#39; wellbeing, productivity and interpersonal effectiveness at work.&nbsp;You can find out more about our approach to <a href="https://www.worklifepsych.com/wellbeing" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">wellbeing here</a> and learn more about our <a href="https://www.worklifepsych.com/coaching" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">coaching ethos here</a>.&nbsp;

Chronic health conditions impact almost half the UK's working population and approximate 20% of employees report their activities being limited due to an ongoing health condition. 
Not all of these conditions are visible or obvious, meaning managers aren't always aware of employees' needs. 
In this session, Chartered Psychologists Dr. Richard MacKinnon and Dr. Rachael Skews will outline: 
The extent of this issue facing employees and employers
How employers can support these employees
How coaching (using the Acceptance and Commitment framework) can support employee wellbeing and performance
This is part of the ongoing free Coaching with Impact webinar series from WorkLifePsych. We're a team of accredited and experience workplace psychologists and coaches, who support our clients' wellbeing, productivity and interpersonal effectiveness at work. 
You can find out more about our approach to wellbeing here and learn more about our coaching ethos here. 

WorkLifePsych

Occupational Health & Wellbeing

Workplace Health & Safety

Coaching

ACT Awareness

Learn how to support employees living with chronic health conditions and get answers to your workplace wellbeing questions from recognised experts in the field. 

Supporting employees with chronic health conditions

<div id="course-pills-1">Duration1 Days6 CPD hoursThis course is intended forThis course is designed for non-technical business executives who are tasked with making business decisions about emerging technologies in their businesses.OverviewYou will learn:Blockchain Cloud BasicsIoT OverviewMobility and Ambient ComputingMachine Learning and Deep LearningChatbots, Robotics, and MoreThis course is designed for non-technical business executives looking to learn and understand emerging technologies.</div><div id="course-pills-2"><h4>Blockchain </h4><h4>Cloud Basics</h4><h4>IoT Overview</h4><h4>Mobility and Ambient Computing</h4><h4>Machine Learning and Deep Learning</h4><h4>Chatbots, Robotics, and More</h4></div>

Duration
1 Days
6 CPD hours
This course is intended for
This course is designed for non-technical business executives who are tasked with making business decisions about emerging technologies in their businesses.
Overview
You will learn:Blockchain Cloud BasicsIoT OverviewMobility and Ambient ComputingMachine Learning and Deep LearningChatbots, Robotics, and More
This course is designed for non-technical business executives looking to learn and understand emerging technologies.
Blockchain Cloud BasicsIoT OverviewMobility and Ambient ComputingMachine Learning and Deep LearningChatbots, Robotics, and More

Nexus Human

Blockchain Developer

Certified Cryptocurrency Investigator Course (CCI)

Cryptocurrency & Blockchain

Business Information Technology

Blockchain - Emerging Technologies

Westmac Canine Therapies

An online free Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh on Building the Case for Data Governance.&nbsp;Making the case for Data Governance can be extremely hard. For many reasons, the most important of which we&#39;ll explain in this masterclass. Once we understand why it is so difficult, we can devise strategies to engage our senior leadership in a way that locks in their success with managing data as an asset. Join Alex and Nicola for this free masterclass as they explore how to build a successful Data Governance business case.

An online free Masterclass with Nicola Askham (The Data Governance Coach) and Rob Saundby on Enterprise AI-Ready Data. 
As AI becomes increasingly ubiquitous in large organisations, data leaders must demonstrate that corporate data is fit for AI initiatives. But there are important differences between the traditional view of "high-quality data" and the requirement for machine-readable data for ML models, including LLMs and AI Agents. This presentation explores some of these differences and how they may be overcome.



The Data Governance Coach 

Data Management

Professional Development

Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh 

What is Enterprise AI-ready data?

<div>
	<blockquote>Are you new to mac? Want to learn how to operate a mac? Want to learn the tips and tricks of having fun with mac? If yes then enrol now to benefit the most out of this course.</blockquote>
<h3>Description:</h3>
This course is designed for individuals who are willing to switch from PC to Mac. Mac is continuously bringing up more inventive thoughts to incorporate into the present elements available. In this course, you will have an overview of the Mac desktops and the features that makes it more convenient then other systems. In this course, you will learn how to operate mac using the simplest method. You will also learn about networking process for Mac and how can user network 2 or more macs without any underlying issues usually related to other networking practices. Through this course, you will learn about many other interesting things you can do easily. Our professional, as well as experienced tutors, will make this course more fun and informative.
<h3>Who is the course for?</h3>
<ul>
<li>This course is designed for individuals who are interested in exploring the benefits of using MAC.</li>
<li>It is also beneficial for the graphic designers as Mac system is preferable for handling the graphic software.   </li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds.</li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment: </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
  MAC Operating Course is a useful qualification to possess, and would be beneficial for the following careers:
<ul>
<li>Mac operator.</li>
<li>Production artist.</li>
<li>Pre-press technician.</li>
<li>Graphics designer.</li>
<li>Creative art worker.</li>
<li>Gamers.</li>
<li>Video editors.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Chapter-01</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-02</td>
				</tr>
								<tr>
					<td></td>
					<td>Features of Mac Desktops</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-03</td>
				</tr>
								<tr>
					<td></td>
					<td>Networking System of Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-04</td>
				</tr>
								<tr>
					<td></td>
					<td>Types of Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-05</td>
				</tr>
								<tr>
					<td></td>
					<td>Mac your way to cyberspace</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-06</td>
				</tr>
								<tr>
					<td></td>
					<td>Benefits of Using Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-07</td>
				</tr>
								<tr>
					<td></td>
					<td>How to print &amp; fax using Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-08</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing music with iTunes</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-09</td>
				</tr>
								<tr>
					<td></td>
					<td>Having fun with photos</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-10</td>
				</tr>
								<tr>
					<td></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- MAC Operating Course</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- MAC Operating Course</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

Are you new to mac? Want to learn how to operate a mac? Want to learn the tips and tricks of having fun with mac? If yes then enrol now to benefit the most out of this course.
Description:
This course is designed for individuals who are willing to switch from PC to Mac. Mac is continuously bringing up more inventive thoughts to incorporate into the present elements available. In this course, you will have an overview of the Mac desktops and the features that makes it more convenient then other systems. In this course, you will learn how to operate mac using the simplest method. You will also learn about networking process for Mac and how can user network 2 or more macs without any underlying issues usually related to other networking practices. Through this course, you will learn about many other interesting things you can do easily. Our professional, as well as experienced tutors, will make this course more fun and informative.
Who is the course for?
This course is designed for individuals who are interested in exploring the benefits of using MAC.
It is also beneficial for the graphic designers as Mac system is preferable for handling the graphic software.
Entry Requirement:
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: 
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognised accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of career advancement opportunities;
24/7 student support via email.
Career Path:
 MAC Operating Course is a useful qualification to possess, and would be beneficial for the following careers:
Mac operator.
Production artist.
Pre-press technician.
Graphics designer.
Creative art worker.
Gamers.
Video editors.
Chapter-01			
	Introduction to Mac		01:00:00
Chapter-02			
	Features of Mac Desktops		01:00:00
Chapter-03			
	Networking System of Mac		01:00:00
Chapter-04			
	Types of Mac		01:00:00
Chapter-05			
	Mac your way to cyberspace		00:30:00
Chapter-06			
	Benefits of Using Mac		01:00:00
Chapter-07			
	How to print & fax using Mac		01:00:00
Chapter-08			
	Managing music with iTunes		01:00:00
Chapter-09			
	Having fun with photos		01:00:00
Chapter-10			
	Wrapping Up		00:15:00
Mock Exam			
	Mock Exam- MAC Operating Course		00:20:00
Final Exam			
	Final Exam- MAC Operating Course		00:20:00
Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Online Course Marketing

Online Course Creation

Master of Computer Application (MCA)

Computer Skills

Trainers Course

Computer Networking

MAC Operating Course

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			Are you a MAC user and want to increase your knowledge on the MAC operating system? Enroll in our MAC Operating System Accredited Training for a better understanding and adaptability of such complex OS.
<h3>Course Description:</h3>
The course is designed for the new MAC users. MAC OS continuously brings more creative thoughts to incorporate into the present elements available. In the course, you will learn the features of MAC desktop operating System and will be able to know the differences between MAC OS and other operating systems.  Why makes MAC OS is more user-friendly and convenient to use will be discussed here. If you want to be an expert user of MAC OS, the course will surely guide you to learn all the necessary features and functions of MAC OS. The course not only covers the basics operating system of MAC but also provides detailed information about the networking process of MAC. By the end of the course, you will be confident enough to use MAC OS.
<h3>Course Highlights</h3>
MAC Operating System Accredited Training is an award winning and the best selling course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed MAC Operating System Accredited Training into 10 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 45 minutes hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
<h3>Why You Should Choose MAC Operating System Accredited Training</h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3>Who is this Course for?</h3>
MAC Operating System Accredited Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
<h3>Requirements</h3>
Our MAC Operating System Accredited Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
<h3>Career Path</h3>
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. <table>				<tbody><tr>
					<td colspan="4">Chapter-01</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-02</td>
				</tr>
								<tr>
					<td></td>
					<td>Features of Mac Desktops</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-03</td>
				</tr>
								<tr>
					<td></td>
					<td>Networking System of Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-04</td>
				</tr>
								<tr>
					<td></td>
					<td>Types of Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-05</td>
				</tr>
								<tr>
					<td></td>
					<td>Mac your way to cyberspace</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-06</td>
				</tr>
								<tr>
					<td></td>
					<td>Benefits of Using Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-07</td>
				</tr>
								<tr>
					<td></td>
					<td>How to print &amp; fax using Mac</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-08</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing music with iTunes</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-09</td>
				</tr>
								<tr>
					<td></td>
					<td>Having fun with photos</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Chapter-10</td>
				</tr>
								<tr>
					<td></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
				</tbody></table>

Are you a MAC user and want to increase your knowledge on the MAC operating system? Enroll in our MAC Operating System Accredited Training for a better understanding and adaptability of such complex OS.
Course Description:
The course is designed for the new MAC users. MAC OS continuously brings more creative thoughts to incorporate into the present elements available. In the course, you will learn the features of MAC desktop operating System and will be able to know the differences between MAC OS and other operating systems. Why makes MAC OS is more user-friendly and convenient to use will be discussed here. If you want to be an expert user of MAC OS, the course will surely guide you to learn all the necessary features and functions of MAC OS. The course not only covers the basics operating system of MAC but also provides detailed information about the networking process of MAC. By the end of the course, you will be confident enough to use MAC OS.
Course Highlights
MAC Operating System Accredited Training is an award winning and the best selling  course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed MAC Operating System Accredited Training into 10 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 45 minutes hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose MAC Operating System Accredited Training
Lifetime access to the course
No hidden fees or exam charges
CPD Accredited certification on successful completion
Full Tutor support on weekdays (Monday - Friday)
Efficient exam system, assessment and instant results
Download Printable PDF certificate immediately after completion
Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
MAC Operating System Accredited Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our MAC Operating System Accredited Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. 
Chapter-01			
	Introduction to Mac		01:00:00
Chapter-02			
	Features of Mac Desktops		01:00:00
Chapter-03			
	Networking System of Mac		01:00:00
Chapter-04			
	Types of Mac		01:00:00
Chapter-05			
	Mac your way to cyberspace		00:30:00
Chapter-06			
	Benefits of Using Mac		01:00:00
Chapter-07			
	How to print & fax using Mac		01:00:00
Chapter-08			
	Managing music with iTunes		01:00:00
Chapter-09			
	Having fun with photos		01:00:00
Chapter-10			
	Wrapping Up		00:15:00
Mock Exam			
Final Exam			

iStudy UK

Microsoft Certification

IT Certifications

Microsoft Certified Trainer (MCT)

Accredited Certification Scheme (ACS)

MAC Operating System Accredited Training

Milton Keynes 

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">AWARDS A NATIONALLY RECOGNISED AND ACCREDITED CERTIFICATE IN ECG i) OCN Accredited at Level 3 (Advanced Level)&nbsp;- The Open College Network&nbsp;[Equivalent to Level 5 in Ireland] ii) CPD Accredited&nbsp;- The CPD Certification Service SUITABLE FOR:- OPEN TO ALL APPLICANTS&nbsp;(no previous healthcare experience OR qualifications necessary) - MEDICAL / HEALTHCARE (trainees and professionals)- GP RECEPTIONISTS, ALLIED HEALTHCARE STAFF This Introduction to ECG Course is divided into two parts:&nbsp;Part 1&nbsp;covers theory (online) and should be completed before&nbsp;Part 2&nbsp;- practical training (classroom or virtual classroom)&nbsp;A nurse or paramedic-led half-day session covering essential practical skill-sets required to set up and record a valid ECG trace.&nbsp;A SHORT PRELIM / PRIMER COURSE "GETTING STARTED IN ECG" IS INCLUDED AS A SEPARATE COURSE FOR THOSE ENROLLING WITH NO PREVIOUS KNOWLEDGE OF ECG RECORDING (3 SECTIONS, NO QUESTIONS!)YOU CAN OPT OUT OF THIS AT POINT OF BOOKING IF PREFERRED. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.</div> Course Itinerary - overview: PART 1 - THEORY (online)Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and perform an ECG, conforming to Skills for Health recommended standards and guidelines.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">M01&nbsp;&ndash; Introduction: History, definitions, types of ECG, the uses of an ECG, results, and risks.M02&nbsp;&ndash; Infection Prevention &amp; Control: Reducing healthcare-associated infections. Keeping Safe.M03&nbsp;&ndash; Professionalism &amp; Effective Communication: Interacting with patients and staff and the use of effective communication methods.M04&nbsp;&ndash; Legal Requirements &amp; Consent: Legal Obligations and Accountability. Criminal, Civil and Contractual law in healthcare. Vicarious Liability and your Duty of Care.M05&nbsp;&ndash; Preparation for the ECG Examination: Patient preparation when performing a resting ECG, skin preparation, placement of the electrodes &amp; the Angle of Louis.M06&nbsp;&ndash; The Electricity of the Heart: The heart&rsquo;s electrical signal, depolarisation &amp; repolarisation, the wiring of the heart, PQRST complex.M07&nbsp;&ndash; The ECG Machine: Times &amp; speeds, PR interval, QRS complex, Recording an ECG, machine calibration, Obtaining a good quality recording, Variation from standard, Equipment &amp; clinical room specification, environmental considerations, documentation, storage &amp; confidentiality, and Electrocardiography on children.M08&nbsp;&ndash; The 12-Lead ECG: A detailed look at the 12-lead ECG.M09&nbsp;&ndash; The Shape of the QRS Complex: QRS for limb leads, the cardiac axis, deviation and QRS for V leads.M10&nbsp;- Conduction issues within the AV node &amp; Bundle of His: The AV node &amp; the Bundle of His, types of heart block, first degree block, second degree block and third-degree blocks.M11&nbsp;- Conduction Issues within the Bundle Branches: Bundle Branch Block, Right and Left Bundle Branch BlockM12&nbsp;- Conduction issues with the Distal Section of the LBBB: A guide on conduction issues with the distal section of the LBBBM13&nbsp;- The Heart&rsquo;s Rhythm: What happens when depolarisation doesn&rsquo;t start in theSA node, the intrinsic rhythm of the heart, sinus arrhythmia, sinus bradycardia &amp; sinus tachycardia, abnormalities in the cardiac rhythm, supraventricular rhythms, abnormal rhythm.M14&nbsp;- The Heart&rsquo;s Rhythm &ndash; Bradycardias &amp; Ectopic Beats: Escape rhythms, atrial escape, junctional escape, complete heart block, ventricular escape, accelerated idioventricular rhythm, extrasystoles, atrial &amp; junctional extrasystoles and ventricular extrasystoles.M15&nbsp;- The Heart&rsquo;s Rhythm &ndash; Tachycardias: Supraventricular Tachycardia and Ventricular TachycardiaM16&nbsp;- The Heart&rsquo;s Rhythm &ndash; Fibrillation &amp; WPW: Fibrillation and why it happens, atrial and ventricular fibrillation, the Wolff-Parkinson-White (WPW) syndrome.M17&nbsp;- Abnormalities within the P, QRS &amp; T Waves: What to check when interpreting an ECG, abnormalities in the P wave, QRS complex, ST segment &amp; T wave, Right Ventricular Hypertrophy, Pulmonary Embolism, Left ventricular hypertrophy, acute myocardial injury, pericarditis and ischaemia.&nbsp;PART 2 - CLASSROOM (am, pm or evening sessions)Half day (morning, afternoon or evening sessions): skill-set development with practical demonstrations and hands-on experience in set-up, ECG electrode placement and observing a number of ECG traces.&nbsp;M18&nbsp;- The Basics - an overview: Welcome to ECG interpretation, revision.M19&nbsp;- Atrial Fibrillation &amp; Flutter: Detailed overview.M20&nbsp;&ndash; Bundle Branch Blocks: Detailed overview.Practical Sessions</div></div>

AWARDS A NATIONALLY RECOGNISED AND ACCREDITED CERTIFICATE IN ECG



i) OCN Accredited at Level 3 (Advanced Level) - The Open College Network [Equivalent to Level 5 in Ireland]

ii) CPD Accredited - The CPD Certification Service



SUITABLE FOR:
- OPEN TO ALL APPLICANTS (no previous healthcare experience OR qualifications necessary)

- MEDICAL / HEALTHCARE (trainees and professionals)
- GP RECEPTIONISTS, ALLIED HEALTHCARE STAFF


This Introduction to ECG Course is divided into two parts: Part 1 covers theory (online) and should be completed before Part 2 - practical training (classroom or virtual classroom)
 
A nurse or paramedic-led half-day session covering essential practical skill-sets required to set up and record a valid ECG trace.
 
A SHORT PRELIM / PRIMER COURSE "GETTING STARTED IN ECG" IS INCLUDED AS A SEPARATE COURSE FOR THOSE ENROLLING WITH NO PREVIOUS KNOWLEDGE OF ECG RECORDING (3 SECTIONS, NO QUESTIONS!)
YOU CAN OPT OUT OF THIS AT POINT OF BOOKING IF PREFERRED.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.

Course Itinerary - overview:


PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and perform an ECG, conforming to Skills for Health recommended standards and guidelines.
 
M01 – Introduction: History, definitions, types of ECG, the uses of an ECG, results, and risks.
M02 – Infection Prevention & Control: Reducing healthcare-associated infections. Keeping Safe.
M03 – Professionalism & Effective Communication: Interacting with patients and staff and the use of effective communication methods.
M04 – Legal Requirements & Consent: Legal Obligations and Accountability. Criminal, Civil and Contractual law in healthcare. Vicarious Liability and your Duty of Care.
M05 – Preparation for the ECG Examination: Patient preparation when performing a resting ECG, skin preparation, placement of the electrodes & the Angle of Louis.
M06 – The Electricity of the Heart: The heart’s electrical signal, depolarisation & repolarisation, the wiring of the heart, PQRST complex.
M07 – The ECG Machine: Times & speeds, PR interval, QRS complex, Recording an ECG, machine calibration, Obtaining a good quality recording, Variation from standard, Equipment & clinical room specification, environmental considerations, documentation, storage & confidentiality, and Electrocardiography on children.
M08 – The 12-Lead ECG: A detailed look at the 12-lead ECG.
M09 – The Shape of the QRS Complex: QRS for limb leads, the cardiac axis, deviation and QRS for V leads.
M10 - Conduction issues within the AV node & Bundle of His: The AV node & the Bundle of His, types of heart block, first degree block, second degree block and third-degree blocks.
M11 - Conduction Issues within the Bundle Branches: Bundle Branch Block, Right and Left Bundle Branch Block
M12 - Conduction issues with the Distal Section of the LBBB: A guide on conduction issues with the distal section of the LBBB
M13 - The Heart’s Rhythm: What happens when depolarisation doesn’t start in the
SA node, the intrinsic rhythm of the heart, sinus arrhythmia, sinus bradycardia & sinus tachycardia, abnormalities in the cardiac rhythm, supraventricular rhythms, abnormal rhythm.
M14 - The Heart’s Rhythm – Bradycardias & Ectopic Beats: Escape rhythms, atrial escape, junctional escape, complete heart block, ventricular escape, accelerated idioventricular rhythm, extrasystoles, atrial & junctional extrasystoles and ventricular extrasystoles.
M15 - The Heart’s Rhythm – Tachycardias: Supraventricular Tachycardia and Ventricular Tachycardia
M16 - The Heart’s Rhythm – Fibrillation & WPW: Fibrillation and why it happens, atrial and ventricular fibrillation, the Wolff-Parkinson-White (WPW) syndrome.
M17 - Abnormalities within the P, QRS & T Waves: What to check when interpreting an ECG, abnormalities in the P wave, QRS complex, ST segment & T wave, Right Ventricular Hypertrophy, Pulmonary Embolism, Left ventricular hypertrophy, acute myocardial injury, pericarditis and ischaemia.
 
PART 2 - CLASSROOM (am, pm or evening sessions)
Half day (morning, afternoon or evening sessions): skill-set development with practical demonstrations and hands-on experience in set-up, ECG electrode placement and observing a number of ECG traces.
 
M18 - The Basics - an overview: Welcome to ECG interpretation, revision.
M19 - Atrial Fibrillation & Flutter: Detailed overview.
M20 – Bundle Branch Blocks: Detailed overview.
Practical Sessions



Geopace Training

Allied Health

Allied Health Professions (AHP)

Cardiology

Heart Rate

Paediatric Cardiology

Adult Congenital Heart Disease

Learn how to perform and

read an ECG ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced level)

    CPD Accredited - The CPD Certification Service

    Introduces you to the fundamentals of setting up and operating an ECG machine

    Includes patient preparation

    Produce a valid (error free) ECG

    Learn and understand ECG traces

    Recognise recordings that require urgent attention

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS

VIRTUAL CLASSROOM OPTION INCLUDES COMPREHENSIVE PRACTISE@HOME ECG TRAINING KIT

Final interpretation of all ECG recordings is the responsibility of a medical professional.

Introduction to ECG Course (GPT009)

<h2 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(242, 107, 60) !important;">Mac Support for PC Technicians 14 (Sonoma)</h2>New release for 2024: Mac Support for PC Technicians 14 (Sonoma)*&nbsp;is designed for PC techs who need to install and support Macs running the macOS Ventura on their MS Windows networks. Over two days of intensive training, you will learn the practical details of integrating Macs into a Windows environment. To accelerate learning, our Apple trainers teach the features of macOS in relation to the Windows equivalents you know already.<div style="color: rgb(34, 34, 34); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">Who Should Take the Mac Support for Windows Techs Course</h3>The Mac Support for PC Technicians 14 course has been specifically developed for experienced Windows users. Students should be familiar with support concepts in a PC environment, as they will learn to use the equivalent techniques in macOS. Our students on this course typically include:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Help desk specialists, technical coordinators, service technicians, or IT professionals</li><li fr-original-style="" style="box-sizing: border-box;">Technical coordinators or power users who manage networks</li><li fr-original-style="" style="box-sizing: border-box;">Teachers and technology specialists who manage classroom networks or computer labs</li><li fr-original-style="" style="box-sizing: border-box;">Resellers, distributors, systems integrators, and consultants selling or integrating Macs into a Windows environment</li></ul></div><div style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">Required Knowledge for this Course</h3>This is an intensive PC to Mac conversion course, so a certain level of prior technical knowledge is assumed. You should also have a basic understanding of macOS and its terminology.If you don&rsquo;t have any macOS experience, you may find it useful to attend our Introduction to macOS course.If you&rsquo;re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We&rsquo;ll be pleased to discuss your training needs in more detail.</div>

Mac Support for PC Technicians 14 (Sonoma)
New release for 2024: Mac Support for PC Technicians 14 (Sonoma)* is designed for PC techs who need to install and support Macs running the macOS Ventura on their MS Windows networks. Over two days of intensive training, you will learn the practical details of integrating Macs into a Windows environment. To accelerate learning, our Apple trainers teach the features of macOS in relation to the Windows equivalents you know already.
Who Should Take the Mac Support for Windows Techs Course
The Mac Support for PC Technicians 14 course has been specifically developed for experienced Windows users. Students should be familiar with support concepts in a PC environment, as they will learn to use the equivalent techniques in macOS. Our students on this course typically include:
Help desk specialists, technical coordinators, service technicians, or IT professionals
Technical coordinators or power users who manage networks
Teachers and technology specialists who manage classroom networks or computer labs
Resellers, distributors, systems integrators, and consultants selling or integrating Macs into a Windows environment
Required Knowledge for this Course
This is an intensive PC to Mac conversion course, so a certain level of prior technical knowledge is assumed. You should also have a basic understanding of macOS and its terminology.
If you don’t have any macOS experience, you may find it useful to attend our Introduction to macOS course.
If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We’ll be pleased to discuss your training needs in more detail.

Influential Training

Mac Support for PC, PC and Mac Support, PC to Mac support


Mac Support for PC Technicians

<div id="course-pills-1">Duration1 Days6 CPD hoursCompanies are increasingly integrating Mac computers into Windows or other standards-based network environments. This Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers. This course is also ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users</div><div id="course-pills-2"><h4>Directory Services</h4><ul><li>Connecting a Mac to a Directory Server Using Network Account </li></ul><h4>File Sharing</h4><ul><li>Connecting to File Servers Turning on Personal File Sharing</li></ul><h4>Email, Contacts, and Calendars</h4><ul><li>Managing Internet Accounts Preferences Connecting to an Exchange Server Connecting Mail to Non-Windows Servers Adding Accounts in Mail, Contacts, and Calendars</li></ul><h4>Security</h4><ul><li>Built-in Security Features Creating Strong Passwords Using Two-factor Authentication Setting a Firmware Password Locking a Mac Screen Creating User Accounts Disabling Automatic Login</li></ul><h4>Protecting Start-up Disk Files</h4><ul><li>Ensuring that the Apps you Download are Safe Providing Network Security</li></ul><h4>Printing</h4><ul><li>Connecting to a Local Printer Setting up a Wireless Printer Sharing your Printer Setting up a Printer Shared by a Mac and a PC via SMB or CIFS Setting up an IP Printer Specifying Printer Features Printing from a Network Printer</li></ul><h4>Instant Messaging</h4><ul><li>iMessage Jabber Configuring Messages Adding Accounts Chatting on a local network with Bonjour</li></ul><h4>Moving and Backing Up Content</h4><ul><li>Moving Content Backing up Data with Time Machine Running Windows on a Mac Running Windows Natively or Virtually Using Office Using Cross-platform Apps Using Cross-platform Files</li></ul></div>

Duration
1 Days
6 CPD hours
Companies are increasingly integrating Mac computers into Windows or other standards-based network environments. This Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers. This course is also ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users
Directory Services
Connecting a Mac to a Directory Server
Using Network Account
File Sharing
Connecting to File Servers
Turning on Personal File Sharing
Email, Contacts, and Calendars
Managing Internet Accounts Preferences
Connecting to an Exchange Server
Connecting Mail to Non-Windows Servers
Adding Accounts in Mail, Contacts, and Calendars
Security
Built-in Security Features
Creating Strong Passwords
Using Two-factor Authentication
Setting a Firmware Password
Locking a Mac Screen
Creating User Accounts
Disabling Automatic Login
Protecting Start-up Disk Files
Ensuring that the Apps you Download are Safe
Providing Network Security
Printing
Connecting to a Local Printer
Setting up a Wireless Printer
Sharing your Printer
Setting up a Printer Shared by a Mac and a PC via SMB or CIFS
Setting up an IP Printer
Specifying Printer Features
Printing from a Network Printer
Instant Messaging
iMessage
Jabber
Configuring Messages
Adding Accounts
Chatting on a local network with Bonjour
Moving and Backing Up Content
Moving Content
Backing up Data with Time Machine
Running Windows on a Mac
Running Windows Natively or Virtually
Using Office
Using Cross-platform Apps
Using Cross-platform Files

Computer Systems

Computer Maintenance

IT Networking Fundamentals

Mac Integration Basics

<div id="course-pills-1">Duration2 Days12 CPD hoursThis course is intended forThis course is ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users.OverviewOrganizations are increasingly integrating Mac computers into Windows or other standards-based network environments. This course gives both users and the IT professionals who support them the skills necessary to make integration easy.This two day Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers.</div><div id="course-pills-2"><h4>Directory Services</h4><ul><li>Connect a Mac to an Active Directory server</li></ul><h4>Share Files</h4><ul><li>Connect to file servers.</li><li>Turn on personal file sharing.</li></ul><h4>Configure Collaborative Services</h4><ul><li>Manage Internet Accounts preferences.</li><li>Connect to an Exchange Server.</li><li>Connect Mail to non-Windows servers.</li><li>Add accounts in Mail, Contacts, and Calendars.</li></ul><h4>Secure a Mac</h4><ul><li>Built-In Security features.</li><li>Create strong passwords.</li><li>Use two-factor authentication.</li><li>Set a firmware password.</li><li>Lock a Mac screen.</li><li>Create user accounts.</li><li>Disable automatic login.</li><li>Protect start-up disk files.</li><li>Ensure that the apps you download are safe.</li><li>Provide network security.</li></ul><h4>Printing</h4><ul><li>Connect to a local printer.</li><li>Connect to, share, and print from network printers.</li></ul><h4>Move and Back Up Content</h4><ul><li>Move content.</li><li>Back up content.</li></ul><h4>Run Windows on a Mac</h4><ul><li>Run Windows natively or virtually.</li><li>Microsoft Office for macOS.</li><li>Cross-platform apps.</li><li>Cross-platform files.</li></ul><h4>Troubleshooting</h4><ul><li>How to best troubleshoot macOS.</li><li>Questions &amp; Answers</li></ul></div>

Duration
2 Days
12 CPD hours
This course is intended for
This course is ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users.
Overview
Organizations are increasingly integrating Mac computers into Windows or
other standards-based network environments. This course gives both users and the IT professionals who support them the skills necessary to make integration easy.
This two day Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers.
Directory Services
Connect a Mac to an Active Directory server
Share Files
Connect to file servers.
Turn on personal file sharing.
Configure Collaborative Services
Manage Internet Accounts preferences.
Connect to an Exchange Server.
Connect Mail to non-Windows servers.
Add accounts in Mail, Contacts, and Calendars.
Secure a Mac
Built-In Security features.
Create strong passwords.
Use two-factor authentication.
Set a firmware password.
Lock a Mac screen.
Create user accounts.
Disable automatic login.
Protect start-up disk files.
Ensure that the apps you download are safe.
Provide network security.
Printing
Connect to a local printer.
Connect to, share, and print from network printers.
Move and Back Up Content
Move content.
Back up content.
Run Windows on a Mac
Run Windows natively or virtually.
Microsoft Office for macOS.
Cross-platform apps.
Cross-platform files.
Troubleshooting
How to best troubleshoot macOS.
Questions & Answers

Microsoft MS-700

Mac Integration Basics 10.15

Bristol

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: PICTURE BOOKS, MG, YA, ADULT FICTIONMolly Jamieson has been working at <a href="http://www.unitedagents.co.uk" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">United Agents Ltd</a> since 2017, working across adult and children&rsquo;s books, and before that she worked at Curtis Brown. She has recently started building her own client list which already includes million-copy selling authors and bestsellers.Molly has a particular interest in scifi and fantasy across both adult and children&rsquo;s books. For a sense of her taste, she has recently read and enjoyed Sistersong by Lucy Holland, Gideon the Ninth by Tamsyn Muir, Uprooted by Naomi Novik, The Poppy War by R.F. Kuang, and Once Upon A Broken Heart by Stephanie Garber. She loves anything with high stakes, characters you would follow anywhere, big stories, expansive worldbuilding, breathless romance, and threads of adventure running throughout.She is also looking for commercial romantic fiction in all shapes and forms. She has a real soft spot for classic tropes, a great sense of humour, and anything with a clear pitch that makes you sit up and take notice, but in the end it all comes down to chemistry. In this area, she has recently read and loved The Hating Game by Sally Thorne, Book Lovers by Emily Henry, The Unhoneymooners by Christina Lauren, and The Love Hypothesis by Ali Hazelwood.She also represents children&rsquo;s authors and illustrators in all genres, from picture books up to YA.In one single word document, Molly would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document, whichever is shorter. For picture books, please submit a covering letter and 2 picture books in a single document.<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Molly is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 15 July 2024.

LOOKING FOR: MG, YA, ADULT FICTION / NON-FICTION

Kesia Lupo joined Donald Maass Literary Agency in 2024 after 11 years working across the publishing industry. She started out as an editorial assistant at Pan Macmillan London in 2013, transitioning to children’s fiction in 2015 when she moved to Chicken House (a UK imprint of Scholastic), where she worked her way up from junior to senior editor. Here she acquired and edited bestselling, internationally successful and prize-winning fiction for middle grade (MG) and YA readers. In 2023 she transitioned over to the US and agenting, working with the Bindery Agency before finding a home with DMLA.

At DMLA, Kesia is building a list leaning 60/40 towards MG and YA fiction, with the rest consisting of adult fiction and a smattering of adult non-fiction. She is especially, but not exclusively, interested in underrepresented voices, whether BIPOC, LGBTQ+, neurodivergent, disabled writers or other identities not listed here. Across all age-groups, she’s seeking:
Fantasy/Science Fiction: High fantasy, low fantasy, cosy fantasy. Particularly interested in fantasy and SF inspired by underrepresented cultures with unique world-building. Romantasy is fine but the fantasy elements MUST be strong!
Horror: Psychological and paranormal horror in particular but will consider slashers. Kesia loves gothic horror and is not generally fazed by gory content.
Thrillers: Upmarket thrillers with a unique spin. Loves plot twists!
Historical: Open to everything with a strong hook and informed by excellent research. Would love to find non-Eurocentric historical fiction.

For adult fiction only, she’s seeking:
Bookclub/women’s fiction: Voice-driven, high-concept novels across these categories.
Romance: Upmarket romance with a great one-line pitch. Happy with spice.
For adult non-fiction, she’s interested in accessible political, cultural or historical topics with broad appeal.

Please don’t self-reject – if you are unsure about whether your story might be a good fit, Kesia would rather see it.

In one single word document, Kesia would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document, whichever is shorter. 

(In addition to the paid sessions, Kesia is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Monday 17th March 2025

I Am In Print

Fiction Writing

SOLD OUT! 25th March Kesia Lupo #Agent121. Looking for: MG, YA, ADULT FICTION / NON-FICTION

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION

Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.

After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.

Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.

She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-

Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).

Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.

In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.

She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.

Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like herself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.

Horror. Louise is currently really enjoying the horror resurgence and would love some more horror for her list. She is looking for all types of horror from the more literary, suspenseful horror along the lines of Andrew Michael Hurley to the more commercial like Witchcraft for Wayward Girls by Grady Hendrix. Louise is also a big fan of horror mash-ups, especially body transformation horror such as Nightbitch, and horror mixed with, say, vampires, in the vein of Hungerstone or The Lamb. She would also love to see some dark academia. Think If We Were Villains or In My Dreams I Hold a Knife, and is a huge fan of gothic horror, so would love to see something that’s a modern-day Shirley Jackson or Rebecca.

Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction

Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Tuesday 18th March 2025

ONE SPACE LEFT! 26th March Louise Buckley #Agent121. Looking for: ADULT FICTION

<div id="course-pills-1">Duration1 Days6 CPD hoursThis one day course provides a comprehensive overview of macOS, complete with insider tips for getting the most out of the operating system. The course shows how to configure system preferences, navigate around the finder, personalize the interface and as well as achieve fluency with all the operational functions of the macOS.</div><div id="course-pills-2"><h4>Meet The macOS</h4><ul><li>The User InterfaceUser PreferencesThe Menus and Menu Paths The Toolbar Scroll Bars The Sidebar The Go Menu, Utilities Folder The Clipboard </li></ul><h4>Launching Applications</h4><ul><li>The Finder The Launchpad and Mission Control</li></ul><h4>Finder Essentials</h4><ul><li>The Desktop Quick Look Different Viewing Options Spring Loaded Folders Creating an Archive Customizing your Finder</li></ul><h4>The Desktop</h4><ul><li>Customize your Toolbar Organizing your Desktop Labeling your Documents and Folders Creating Folders Smart Folders</li></ul><h4>The Dock</h4><ul><li>Opening Applications from the Dock Dock Preferences and Customizing your Dock Choosing which Applications appear in the Dock Accessing Folder content using Stacks</li></ul><h4>Your Home Folder</h4><ul><li>Moving, Copying and Deleting Files Emptying the Trash</li></ul><h4>Switching Between Applications</h4><ul><li>Showing and Hiding Applications. Closing Documents vs. Quitting Applications</li></ul><h4>Using Continuity - Mac and iOS</h4><ul><li>Interfacing with your Mac and your Apple mobile devices Messages and answering your iPhone</li></ul><h4>Windows </h4><ul><li>Closing and Minimizing Placing documents in the Dock</li></ul><h4>The Keyboard</h4><ul><li>Control, Option (Alt) and Command Keys Keyboard Shortcuts The Dictation Function</li></ul><h4>Gestures and Voice</h4><ul><li>Mouse and Hand Gestures Using Text-to-Speech</li></ul><h4>Searches</h4><ul><li>Finding Files and documents Advanced Spotlight Searches</li></ul><h4>Widgets &amp; Notifications</h4><ul><li>The Dashboard Enabling and Viewing Widgets Enabling and Viewing Notifications</li></ul><h4>Using Spaces</h4><ul><li>Switching between Spaces Running applications in full screen mode</li></ul><h4>Installing or Upgrading Applications</h4><ul><li>Buying from the Mac App Store Downloading from the Internet</li></ul><h4>Sharing Files</h4><ul><li>Sending files using AirDrop Dropbox File Synchronization Enable File Sharing</li></ul><h4>Getting OnLine</h4><ul><li>Understanding the Apple Airport Connecting wirelessly Using Ethernet Creating a Network Connecting through outside Network Servers and VPN Staying Current with Software Update</li></ul><h4>Troubleshooting</h4><ul><li>Application Crashes Force Quit Deleting Preferences The Key Chain Internet Connections</li></ul><h4>Backing Up</h4><ul><li>Time Machine Setting up Time Machine Performing Backups</li></ul><h4>Shortcuts</h4><ul><li>How to better use and access Files and documents Basic shortcuts for speed and efficiency</li></ul><h4>New User Account</h4><ul><li>Creating a New User Switching Between Multiple User Accounts</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4> Nexus Humans Getting Started With the Mac Operating System training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Getting Started With the Mac Operating System course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.</div>

Duration
1 Days
6 CPD hours
This one day course provides a comprehensive overview of macOS, complete with insider tips for getting the most out of the operating system. The course shows how to configure system preferences, navigate around the finder, personalize the interface and as well as achieve fluency with all the operational functions of the macOS.
Meet The macOS
The User InterfaceUser PreferencesThe Menus and Menu Paths The Toolbar Scroll Bars The Sidebar The Go Menu, Utilities Folder The Clipboard
Launching Applications
The Finder The Launchpad and Mission Control
Finder Essentials
The Desktop Quick Look Different Viewing Options Spring Loaded Folders Creating an Archive Customizing your Finder
The Desktop
Customize your Toolbar Organizing your Desktop Labeling your Documents and Folders Creating Folders Smart Folders
The Dock
Opening Applications from the Dock Dock Preferences and Customizing your Dock Choosing which Applications appear in the Dock Accessing Folder content using Stacks
Your Home Folder
Moving, Copying and Deleting Files Emptying the Trash
Switching Between Applications
Showing and Hiding Applications. Closing Documents vs. Quitting Applications
Using Continuity - Mac and iOS
Interfacing with your Mac and your Apple mobile devices Messages and answering your iPhone
Windows
Closing and Minimizing Placing documents in the Dock
The Keyboard
Control, Option (Alt) and Command Keys Keyboard Shortcuts The Dictation Function
Gestures and Voice
Mouse and Hand Gestures Using Text-to-Speech
Searches
Finding Files and documents Advanced Spotlight Searches
Widgets & Notifications
The Dashboard Enabling and Viewing Widgets Enabling and Viewing Notifications
Using Spaces
Switching between Spaces Running applications in full screen mode
Installing or Upgrading Applications
Buying from the Mac App Store Downloading from the Internet
Sharing Files
Sending files using AirDrop Dropbox File Synchronization Enable File Sharing
Getting OnLine
Understanding the Apple Airport Connecting wirelessly Using Ethernet Creating a Network Connecting through outside Network Servers and VPN Staying Current with Software Update
Troubleshooting
Application Crashes Force Quit Deleting Preferences The Key Chain Internet Connections
Backing Up
Time Machine Setting up Time Machine Performing Backups
Shortcuts
How to better use and access Files and documents Basic shortcuts for speed and efficiency
New User Account
Creating a New User Switching Between Multiple User Accounts
Additional course details:
Nexus Humans Getting Started With the Mac Operating System training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. 

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Getting Started With the Mac Operating System course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.


577 Mac courses in Abergavenny delivered Live Online

Customer Service Practitioner Level 2

By Rachel Hood

Sales Level 4

By Rachel Hood

Supply Chain Logistics Operative Level 2

By Rachel Hood

Spanish language courses

By Mac-International

Investment banking explained - FREE

By Alumno Consulting

Supporting employees with chronic health conditions

By WorkLifePsych

Blockchain - Emerging Technologies

By Nexus Human

Educators matching "Mac"

westmac canine therapies

Monmouth