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Overview: Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level. The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today. This Customer Service & CRM Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Customer Relationship Management Course 03: Know Your Customer (KYC) Course 04: Leadership & Management Diploma Course 05: Risk Management Level 7 Course 06: Retail Management Level 5 Course 07: Effective Communication Skills Course 08: Performance Management Course 09: Quality Management Course 10: Time Management Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning. Why Choose this Customer Service Bundle? FREE Customer Service & CRM CPD-accredited certificate Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery) Lifetime access to the Customer Service & CRM course materials The Customer Service & CRM program comes with 24/7 tutor support Get instant access to this Customer Service & CRM course Learn Customer Service & CRM training from anywhere in the world The Customer Service & CRM training is affordable and simple to understand The Customer Service & CRM training is entirely online Description: The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal. Customer Service & CRM Bundle Certificates after completion: PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds. Requirements Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace. Career path Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Course Description Topic: WRITING FOR CHILDREN Level: Beginner Duration: 3 hours approx Delivery: Video, Audio, PDF Mentoring: Available Certific Learn How To Create Quality Children's Fiction Guided By Two Bestselling Authors Submit to children's book publishers with confidence Know the children's writing genre like a professional Self publish your own stories for children through Amazon etc. Learn how to write a children's story that kids will love. See below for a full listing of the course contents. The course starts with an overview of the children's writing genre. Then gives advice on how to begin your writing journey. Next, specific writing advice is given about how to come up with ideas, characters, and plots for outstanding children's stories. Then you are introduced to the many different genres of children's books. You need to know these so that you can market and target your work more effectively. After, you will discover more advanced writing techniques that will mark you out as a professional when you begin to either submit your work to publishers or to self-publish your own stories for profit. In the conclusion, you are shown the essential ingredients for writing success. Finally, you will experience an exclusive interview with bestselling author, Robyn Opie Parnell, writer of over 100 published children's books. The lessons come in three different formats: video, audio and PDFs - for you convenience and to help which ever way you learn best. These formats work on all currently available technology: mobile, tablet, iPad, user PC, even cell phones. Plus, when you log in to any device you will be immediately taken back to where you last left the course. Included in the course are numerous e-book downloads to further your understanding of writing for children. Plus, you may ask questions of the instructors at any time. If you've ever thought about writing for children, the course instructors guarantee this course is all you need to succeed. Introduction Introduction to Children's Writing FREE 00:01:00 02. Info-1 FREE 00:02:00 03. Keys-1 FREE 00:02:00 04. Aim-1 FREE 00:04:00 Coming Up With Ideas 05. Ideas-1 00:02:00 06. Characters-1 00:02:00 07. Plotting-1 00:03:00 The Mechanics of Writing 08. Planning-1 00:02:00 09. Storytelling-1 23:57:00 Important Technical Issues 10. Pov-1 00:04:00 11. Technical-1 00:04:00 12. Structure-1 00:02:00 Types of Children's Books 13. Picture books 1-1 00:03:00 14. Picture books 2-1 00:03:00 15. Picture books 3-1 00:01:00 16. Easy readers-1 00:02:00 17. Transition-1 00:01:00 18. Chapterbooks-1 00:01:00 19. Junior-1 00:02:00 20. Young adult-1 00:04:00 Advanced Fiction Techniques 21. Dialogue-1 00:04:00 22. Show don't tell-1 00:05:00 Conclusion 23. Conclusion-1 00:01:00 Resources Resources - Children's Book Writing Course 00:00:00

Dog Grooming Course Online Are you looking to secure a position in dog grooming or maybe start your own mobile business in your local area? Are you a dog lover? Do you love working with animals and want to direct your career towards spending your day pampering and grooming them? Then this Dog Grooming Course Online is the right option for you. Course Introduction An information packed diploma course contains easy to manage modules. You can study at your own pace and in the comfort of your own home. Each module focuses on different elements of dog grooming, providing you with the knowledge you need to make the animal comfortable, exceed at the job and achieve success moving forward.The Dog Grooming course online, which enables you to study from anywhere at any time using any device. Firstly you get a lifetime access to your course modules, so you can revert back to them as and when needed with ease.Secondly, once you have completed the course, you will be required to complete a multiple choice test. Thirdly, on successful completion you will be able to download and print your industry recognized certificate right away. In the event you don't pass the test the first time, you will be given a second chance to take the test, once you have had the time to go over the course notes. What you will learn Each module is designed to provide you with valuable knowledge and insights about the industry to help you achieve success in your dog grooming career. The course will teach you the following: Why pet grooming is important, what equipment you need and your personality when dealing with animals. Get to understand the history behind pet grooming. Understand the anatomy of dogs, basic health, parasites and maintaining health. The importance of a pre-grooming health assessment and keeping clients updated on their pet's health. Learn about the various skin and health disorders, along with the best way to groom a dog. Get valuable information on starting your own pet grooming business from identifying if it is the right choice for you to creating a business plan and more. Learn how to train dogs to enjoy a bath, steps leading up to a bath and bathing a fearful dog. Know how to set up your grooming area, workstation requirements, tools you will need, lighting and airflow. Gain an understanding of when a dog should be referred to a vet. Get clued up about the best way to bath a dog from the clothes you should be wearing to getting the dog in the bath. Acquire skill in the best way to dry a dog. Get an understanding on why shaking is so important, identify the best methods from air and towel drying to drying between the pads on the paws and more. Understand detailed grooming, such as nail clipping, eyes, ears, teeth and feet. Get a good understanding why you need to keep your workstation neat and tidy and why appearance is so important. Become competent in the various grooming emergencies from untangling knots to working with rescue dogs to emergencies and more. Know the law. Know what is expected of you as a business owner in the dog grooming industry from first aid to basic health and safety. Benefits There are numerous benefits to taking a dog grooming course online and securing your certification. The benefits include: Enjoy the convenience of superior online support throughout your studies Using any smart device, as long as it is connected to the internet From anywhere, on the bus on your way home from a full day at work or when you get home and you are relaxing on the sofa. Study and still work a full day with ease. Learn at your own pace and in your own time. You can take a week to complete the course or a month or more, this is down to your personal preference and time you have available. Fast track your career in the pet grooming industry. Boost your chances of opening your own successful grooming business. Informative step by step video guides. Course Content Module 1: Introduction Module 2 : History of Dog Grooming Module 3 : Anatomy and Health, Parasites, Infections & Zoonotic diseases in dogs Module 4 : Pre-grooming Health Assessment Module 5 : Coat and Skin Disorders and How to Groom a Dog Module 6 : Getting Started Module 7 : Animal Training, Dealing with Difficult Dogs & Training for Grooming Module 8 : Prepping the Work Area Module 9 : Pre-bath Preparation Module 10 : How to Bath a Dog Module 11 : Drying a Dog Module 12 : Detail Grooming (Clipping, Scissoring, Eyes, Ears, Teeth, Feet, Bottoms) Module 13 : Cleaning Your Working Environment Module 14 : Grooming Specialities Module 15: Law in the Workplace, First Aid and Emergency Care

Become a skilled massage therapist with the Level 3 Diploma in Massage Therapy. Learn techniques like Swedish, deep tissue, and sports massage, along with anatomy, physiology, and client care. Gain the practical skills and knowledge needed to start or advance your career in the health and wellness industry.

Have you ever wondered why some children are active whereas others are shy? Why do they develop differently

Master Pet First Aid and CPR essentials. From Animal Care practices to life-saving techniques, ensure your pet's well-being and safety.

Overview Gain in-depth knowledge of the seven-step story generator and build a loyal base of readers with your excellent book marketing strategy, by enrolling in our Writing Short Story Training course.This information-packed course educates you on the established practices and techniques to write beautiful scenes and draw more people into your book funnel.Most readers love short, quick reads. The course focuses on the short story writing basics, from creating characters and protagonists to fast writing and polishing, dealing with rejection, and much more. After your successful completion, you will be far more capable of writing engaging short stories with attractive key themes and storylines to attract the crowd. Enrol today to let your creative juices flow. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Writing Short Story Training. It is available to all students, of all academic backgrounds. Requirements Our Writing Short Story Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 33 lectures • 02:03:00 total length •Introduction to Short Story Writing: 00:06:00 •Who Am I to Run This Course?: 00:06:00 •It's All About Mindset: 00:07:00 •What Tools Do You Need To Succeed?: 00:05:00 •Mental Preparation: 00:06:00 •Time Management: 00:06:00 •Self Belief: 00:02:00 •Goal Setting: 00:01:00 •Subject Matter: 00:04:00 •Genre: 00:07:00 •Scope: 00:02:00 •Getting Ideas: 00:02:00 •The 7-Step Story Generator: 00:02:00 •Characters & Character Creation: 00:03:00 •Creating Protagonists: 00:07:00 •Character Motivation & Interactions: 00:03:00 •Story & Setting: 00:03:00 •The 5-Point Story Structure: 00:02:00 •Style & Tone: 00:02:00 •Point of View & Tense: 00:03:00 •Plotting & The Twist: 00:05:00 •Building a Short Story Template: 00:03:00 •Building a Short Story Template: 00:03:00 •All Hail Scrivener!: 00:04:00 •The Opening Paragraph: 00:03:00 •Fast Writing: 00:05:00 •The Second Draft: 00:04:00 •Polishing: 00:04:00 •It's All About Presentation: 00:04:00 •Dealing With Rejection: 00:02:00 •Rights and Payment: 00:01:00 •Kindle Publishing: 00:04:00 •Conclusion Short Stories: 00:02:00

“You don't take a photograph. You make it" - Ansel Adams Photography For Parents - Editing In Lightroom Next course starts 11 March 2024 Editing is an essential skill for anyone with even just a passing interest in photography. Much as we try, we can't always get everything right in camera and editing tools help us bring our vision to life, help correct problems and allow our images to look beautifully polished.  We teach how to do all these things in Adobe Lightroom because it's a powerful, intuitive and affordable tool used by Pros around the world for that very reason. KEY COURSE INFO: Course type: Instructor-led Course duration: 4 weeks + prep module Course format: Online course with interactive edit-along live classes, feedback on your learning and support group WHAT YOU LEARN: From being able to correct issues such as over/under exposure, issues with colour or graininess to bringing your vision to life, creating mood and tone to your images, knowing how to use editing software is a must. But good and purposeful editing goes way beyond just slapping on a preset or a filter - in our course we teach you all about the tools - not just what all of them do but how, and we teach you how to know what to use and when to achieve certain effects.everything you need to allow you to style your photos, confidently use the software and fix common problems. editing to correct common photo problems creating good editing workflow using powerful precision tools editing to achieve beautiful skin tones using light and colour creatively editing to bring out a mood of a feel THIS IS THE COURSE FOR YOU IF : Love taking photos but want them to look more polished - with colours that pop and light that's perfectly balanced You want to be able to fix common issues such as under- or overexposure, white balance or colour casts so that you never need to bin an image just because it wasn't right straight out of camera You want to get more creative with light and colour to make the images look just like the moment felt. Bring on the moody edits or sun soaked edits or light kissed skin tones or creative black and white conversions You want to confidently use the editing techniques so you can bring your vision to life every time, without guesswork You want to be able to prepare your images for print so that your walls can beam with pride at the beauty that you captured Next Editing in Lightroom course starts 11 March 2024  4 core course modules plus prep module Support Facebook group Weekly edit-along live webinar Practice files to learn on Feedback on your images HERE IS WHAT YOU WILL LEARN in this course :  Our Photo Editing in Lightroom course guides you through the photo editing process in Adobe Lightroom from start to finish – from setting it up correctly, organising your collections and creating a workflow that works for you, through learning the capabilities of all the editing tools - such as adjusting exposure, colours, light or sharpening the images; all the way to printing and creating photo books. We’ll show you how to create specific artistic effects ( high impact Black and white, vintage, light and airy, dark and moody etc ), and how to fix common photography problems ( grainy images, underexposed images, wrong colours etc). At the end of the course you will be able to confidently manage your photo collection with Lightroom, achieve desired artistic effects and make your photos truly stand out. Getting around in Lightroom and Lightroom Classic - shooting in full manual - but with clarity and purpose Correcting common problems - whether your photo started too dark or too bright, your child's face was in a shade, the white balance and colours were off, the grain was heavy, the light looked dull - you can fix it all within a couple of clicks in Lightroom Using Lightroom's super powerful intelligent masking tools to quickly and efficiently edit specific parts of your image - from brightening up the eyes to rescuing overblown skies Enhancing and adding beautiful light - light makes images stand out, but it can be hard capturing the atmosphere it creates in camera at times. Lightroom is where you can bring light to life and make your images feel how what you saw in real life Knowing how to shoot in camera so you can get the most in editing - photographers will often purposefully under or overexpose images in camera so that they have more chance of balancing the image just they way they want in Lightroom. INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 0: Getting set up in Lightroom This module is released a week before the course starts to give you a chance to fully familiarise yourself with the layout, structure and the best way of working in Lightroom Classic, including guidance of creating a smooth selection and culling process that helps you see and keep the best of your images, without getting bogged down with 100s near duplicates. Module 1: Getting Started In Lightroom - Global Edits In this module we introduce you to Lightroom's most powerful tools - the global edits. We help you understand how to tweak your images to achieve the effects you're after quickly - from adjusting over and under exposure, to correcting white balance in a few different ways, to having a play with my favourite Lightroom tool - the tone curve. Major Takeaways: At the end of the module you will have gained full control of lightroom key global tools and will be able to use them to correct any global - as in affecting the whole image - issues with your images. This includes perfecting your exposure, balancing your colour and white balance, sharpening and creating clarity and more. Module 2: Targeted Edits - Masks!  Lightroom allows us to apply edits to selected parts of the image through a range of its very powerful, intelligent and manual masks. This means you can now effortlessly select your subject from the photo to adjust them separately with just one click, you can pick only the sky, the subject's eyes or only colour green or any other element and treat them differently to the rest.  Major Takeaways: You will be able to use the full range of masks in lightroom and apply your edits exactly where they are needed, and nowhere else. This includes working with with the new AI powered masks which can detect a person's individual features and allow you to selectively edit them in a few simple steps, as well as those more manual tools, that allow you to literally paint with light and colour on your photographs. Module 3: Creative Editing in Lightroom  This is a brand new module in our course where we take all the tools introduced in Modules 1 and 2 and actually use them to achieve different effects on our photos. Wer show you how to be guided by light when editing, how to achieve a light and airy or a moody edit on your images, how to add light and how to convert to black and white, as well as how to edit skin in Lightroom! This module is all play!  Major Takeaways: You will learn how to create yoru own editing process - from knowing where to start and to understanding what elements of your photograph may need or benefit from adjusting and knowing how you can do so to achieve different outcomes. You will also learn how to edit your skin tones so they look delightful - no matter what your subject's complexion.  Module 4: After the edits We close the course with a module centered around all the things you might want to do after the edits - from preparation for print, creating photo books, but also sharing your images online and syncing them between different machines and adobe workplaces. PLUS there is a little Photoshop intro so you get a glimpse at how it's different and what it can do.    Major Takeaways: You will learn how to connect all of your Adobe ecosystem and sync and share your images across multiple devices. You will learn how to prepare your images for print so they look their very best and how to create photobooks. Next course starts 11 March 2024 Absolutely, without a doubt book Editing. I was very unsure at first. My interest in photography is to capture those memories so it felt like it was 'cheating' to edit. I can honestly say it's like magic.To finish off the pictures you love and just give you complete control over the exposure, colours to make them perfect, to rescue the disasters etc. I learnt so much in those few weeks and it made the biggest difference to my photos.  Kerry White Editing in LIGHTROOM Book your space now: COURSE STARTS : 11 March 2024 ( 4 weeks + 1 prep week)COURSE COST : £179 ( payment plans available ) What’s included: 4 weekly modules with step by step illustrated tutorials and videos + prep module weekly edit along class online class ( also recorded) - on Wednesday evenings feedback and advice on your edits private support group PDF workbook and downloadable videos Practice images to learn on Join our next group to really bring life to your images and make them look sleep, polished and full of light COURSE PREREQUISITES: Lightroom or Lightroom Classic CC software installed on your computer or tablet. RECOMENDED : Lightroom Photography Plan 25GB – a monthly subscription at approx £9pm – including Lightroom CC, Lightroom Classic CC and Photoshop. This plan can also be occasionally purchased at a lower price via Amazon or Groupon if you purchase a year’s worth of subscription in one go ( average savings – around 2-4 months worth depending on the deal) Please note that Adobe also has a Lightroom Plan with 1TB of storage – we do not recommend this plan as it restricts you to one version of software only. The increased Cloud storage can always be purchased as an add on or your plan can be switched from Photographer plan to CC only at a later stage if you prefer.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Turn your love of animals towards a role that can help save and preserve their lives by training in Vet Assistant practises. This Veterinary Support Assistant (VET Assistant) course will teach you to join emotional and essential skills, and be able to work in a Vet surgery or animal shelter. The collection of learning Veterinary Assistant modules that will be made available is designed to tutor you in a wide range of skills. You will learn how to handle all types of pets and animals safely, understand their nutritional needs and behaviour, work with a professional Vet, react in medical emergencies, and counsel worried owners. Along with this Veterinary Support Assistant (VET Assistant), you will get 10 premium courses specially designed for veterinarians, an original hardcopy certificate, a transcript and a student ID card. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. This Bundle Consists of the following Premium courses: Course 01: Level 5 Diploma in Veterinary Assistant Course 02: Veterinary Physiology & Psychotherapy Course 03: Pet First Aid Course 04: Animal Behaviour and Psychology Course 05: Dog Training - Natural Remedies for Health & Dog Training Course 06: Pet Business Course Course 07: Pet Sitting and Dog Walking Training Diploma Course 08: Animal Care Level 3 Course Course 09: First Aid at Work Course 10: Coronavirus (COVID-19) Awareness Course 11: Personal Hygiene Benefits you'll get choosing Apex Learning for this Veterinary Support Assistant (VET Assistant): Pay once and get lifetime access to 11 CPD courses including this Veterinary Support Assistant (VET Assistant) Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Veterinary Support Assistant (VET Assistant) course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Veterinary Support Assistant (VET Assistant) designed by expert instructors Learn about Veterinary Support Assistant (VET Assistant) at your ease - anytime, from anywhere Study the Veterinary Support Assistant (VET Assistant) from your computer, tablet or mobile device CPD accredited Veterinary Support Assistant (VET Assistant) course - improve the chance of gaining professional skills You'll discover how to master the Veterinary Support Assistant (VET Assistant) skill while exploring relevant and essential topics. Course Curriculum of Veterinary Support Assistant (VET Assistant) Course 1: Level 5 Diploma in Veterinary Support Assistant (VET Assistant) Module 01: The Development of Veterinary Medicine Module 02: Naming And Classifying Animals Module 03: The Cell Module 04: Tissues Module 05: Connective Tissue Module 06: Muscle Tissue and Nervous Tissue Module 07: Tissue Healing And Repair Module 08: The Skin Module 09: Bone Module 10: The Skeleton Module 11: Describing Disease Occurrence Module 12: Cardiovascular System Module 13: Respiratory System and Lymphatic System Module 14: The Gut and Digestion Module 15: Urinary System and Reproductive System Module 16: Nervous System, Senses and Endocrine System Module 17: Nutrients Module 18: Metabolism Nervous System, Senses and Endocrine System Nutrients Part 1 Nutrients Part 2 Metabolism Part 1 Metabolism Part 2 How will I get my Certificate? After successfully completing the Veterinary Support Assistant (VET Assistant) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Veterinary Support Assistant (VET Assistant) bundle. Requirements This Veterinary Support Assistant (VET Assistant) course has been designed to be fully compatible with tablets and smartphones. Career path This comprehensive Veterinary Support Assistant (VET Assistant) is ideal for anyone who wants to fast track their career in any of the following roles: Veterinary Care Assistant Veterinary Nurse Animal Keeper (Safari) Veterinary Patient Care Assistant Animal Care Assistant Animal Welfare Assessor Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (The Development of Veterinary Medicine) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Unleash Your Passion for Animals: Dive into the World of Animal Care and Psychology. Master the art of Animal Care and delve into animal psychology. Understand behaviors of dogs, cats, and rabbits for effective care.