1768 Listening courses

Properly employed and supported, TRiM Practitioners can make a significant contribution to staff welfare by offering structured peer support and TRiM assessments to colleagues. TRiM practitioners are trained to identify the risk factors for the development of post traumatic stress and to know when to signpost colleagues to professional support.

**Child Care : Child Care (Childcare)** Our Child Care course is designed to provide you with an understanding of the skills and knowledge needed to care for children. Adults must communicate effectively with children in order for them to improve their language skills. The course covers the importance of communication and the adult's role in assisting in the development of various aspects of language development. This Child Care course will provide aspiring teachers and other participants with a thorough understanding of communicating with children, infection prevention and control. It provides you with a better understanding of the world of child care practitioners. Learning Outcomes After completing this course, learner will be able to: Understand why communication is important to child development Gain a solid understanding of the listening skills required to communicate effectively with children Understand how to ask appropriate questions when communicating with children Gain in-depth knowledge about infection prevention and control Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Child Care: Child Care (Childcare)*** Detailed course curriculum Module 01: Communicating with Children Know why communication is important to child development Know the elements of communication that are used in communicating with children Understand listening skills required to communicate effectively with children Know how to ask appropriate questions when communicating with children Module 02: Infection Prevention and Control Know how infection is spread Know how to manage the risk of infection Know how to use personal hygiene practices and personal protective equipment to contribute to infection prevention and control Assessment Method After completing each module of the Child Care: Child Care (Childcare) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone looking to gain knowledge in working in Child care and Education or help with the development of young children, in a Nursery, child care or primary school setting. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path The knowledge you will gain through this Child Care course may lead you to a variety of career opportunities. Including: Nursery Childcare and Education Early Years Education

Wanna Be The Trusted Waxer That Everyone Raves About? Who is this course for? ​ This Level 6 Depilation course is designed for anyone looking to have a career in the waxing industry and allows for progression on to Intimate Waxing and Advanced Waxing Skills. SQA Level 6 Award in Depilation provides knowledge and practical competence in health & safety within the salon and waxing and is regulated by SQA. The strategy for delivery of this unit is based upon a combination of online theory, and autonomous learning, workshops and practical sessions. This is delivered over 6 sessions. The final stage is an assessment which is submitted to SQA and finally your certificate will be issued. In this unit you will develop the skills required to remove hair from various areas on the face and body. You will gain knowledge of skin and hair structure, hair growth, causes of excess hair growth, hair types, contra-indications, special care conditions and contra-actions. Your practical skills will be developed by consulting with clients to develop treatment plans then preparing for and performing depilation treatments You will give clients homecare and aftercare advice and evaluate the effectiveness of the treatment in relation to technique and product selection. You will demonstrate knowledge of and adherence to relevant health and safety procedures; appearance which reflects organisational and industry standards and effective communication and consultation techniques. You will be assessed by answering structured questions in closed-book conditions to demonstrate your understanding of essential knowledge relating to depilation and will be observed carrying out depilation treatments on a minimum of six areas of the face and body on four different clients. Two of the performances must demonstrate multiple treatment areas. Treatment areas must include Face: upper lip and eyebrow; Body: underarms and bikini; Limbs: half leg and full leg. An assessor observation checklist must be used to provide evidence of performance supported by an accurately completed client consultation record completed by the learner. Practical performance must be carried out in a commercially acceptable time. Key areas of knowledge will be: Structures of the skin Hair structure Hair growth cycle Hair types Causes of excess hair growth Ingrown hairs Contra-indications Contra-actions Personal preparation Consultation techniques Reasons for consultation Client confidentiality Treatment planning Treatment environment preparation Equipment preparation Current waxing techniques — warm and hot wax Correct application and removal methods Product selection Skin sensitivity testing When and how to trim over-long hair Treatment areas: face, body, limbs Client preparation and positioning Client comfort and safety Waste disposal Commercial timing Time management Relevant current Health and safety legislation After care and homecare advice Methods used to evaluate the effectiveness of the depilation technique Self-evaluation ​​ Aspects of the Core Skill of Problem Solving, that is, Planning and Organising, Critical Thinking, and Reviewing and Evaluating, will be naturally developed as the depilation treatment is planned and safely undertaken. In planning the treatment you will identify and analyse a range of factors including suitable products, equipment and techniques to ensure the treatment meets the needs of each individual client. The treatment application must ensure client comfort and safety. Compliance with health and safety legislation is integral to achievement. Communication skills are not formally assessed however you will be expected to present oral and written communication to an acceptable professional standard. Oral communication skills will be developed in practical work with clients when interaction must be professional, sensitive and empathic. Communicating appropriate information to clients, explaining and reassuring during treatment sessions and giving aftercare advice and homecare advice will be an essential aspect of competence. You should be fully aware of a range of active listening techniques in order to relate and respond to others in the most appropriate and effective way, adapting language, register and style to suit their purpose and clientele. In addition to the specific vocational skills developed and assessed you will have the opportunity to develop generic skills which will enhance their employability skills profile, eg customer care skills, communication skills, time management. The SQA Level 6 Depliation is a practical and knowledge based qualification. It is aimed at equipping therapists with skills required for work in salons, destination/day spas and cruise ships. The units have been identified by employers as the most appropriate for working as a beauty therapist however, there are many CPD courses that can enhance the skills learnt and provide new techniques to ensure that the qualified therapist remains current and at the forefront of the industry

A practical programme for HR professionals who are keen to develop a coaching style of interaction either within their teams and/or with business stakeholders. Develop skills in taking a more engaging, non-directive approach to supporting your business and to encouraging a coaching style of communication in your organisation.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Welcome to the world of unschooling where you say YES to your child's choices, how they want to spend their time, facilitating what they want to learn about and accommodating their needs.  Are you listening to your children's requests and wondering if maybe you are spoiling them? or where there is room for you and the things that you want to do? and how to balance the needs of multiple children?  Do you have children that have more energy than you have to give? Or have grand ideas about what they want to do? And what about those children for whom the word NO initiates a really strong response?  This webinar is going to explore the ideas of principles vs rules, arbitrary and non arbitrary boundaries, and how to create the YES environment that you can build for your child to thrive.  This webinar is FREE to LPL Monthly Members. You can sign up and receive a recorded version of this event, access to previous webinars, a private community and more here: https://ko-fi.com/liveplaylearn/tiers

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From this extensive course, you will learn effective strategies and communication techniques to address and resolve conflicts in various settings. You will grow your skills in active listening, negotiation and mediation to maintain harmonious relationships. This Course At A Glance Accredited by CPD UK Get a profound understanding of what is conflict Learn how to resolve conflict Know how to deal with conflict in a team Develop the conflict management skills Understand the psychological aspects of conflicts Know how to read someone's body language Recognise the values and beliefs associated with the conflict Learn to compare values so as to resolve conflict Conflict Management Course Overview Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Conflict Management Course course will set you up with a solid foundation to become a confident organisational manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of Conflict Management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in conflict management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of conflict management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Preparing for Your Conversation Welcome Preparing Your Problem Statement Getting Into the Right State Delivering your conversation Asking Your Critical Question Listening to the Other Person Listening to the Other Person Agreeing on next steps Finishing the Conversation Bonus Section: Examples Bonus Video - Breaking Up With Your Partner Bonus Video - Separation Discussion at Work Bonus Video - Discussion With Your Flatmate Bonus Videos How To Detect a When a Conversation Turns Crucial. Providing Feedback Successfully Assessment Assessment - Conflict Management Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

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'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive Negotiation Skills course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the Negotiation Skills course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Why Choose Negotiation Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Negotiation Skills. Negotiation Skills Course developed by industry experts. Negotiation Skills MCQ quiz after each module to assess your learning. Negotiation Skills Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills course. Learning Outcomes After completing this Negotiation Skills course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the course. Module 1: An Overview of Negotiation 16:11 1: An Overview of Negotiation 13:11 2: Quiz: An Overview of Negotiation 03:00 Module 2: How to Prepare For Negotiations 17:43 3: How to Prepare For Negotiations 14:43 4: Quiz: How to Prepare For Negotiations 03:00 Module 3: The Process of Negotiation 16:00 5: The Process of Negotiation 14:00 6: Quiz: The Process of Negotiation 02:00 Module 4: Ways of Developing Persuasion & Influencing Skills 14:20 7: Ways of Developing Persuasion & Influencing Skills 12:20 8: Quiz: Ways of Developing Persuasion & Influencing Skills 02:00 Module 5: Ways of Developing Communication Skills 13:35 9: Ways of Developing Communication Skills 11:35 10: Quiz: Ways of Developing Communication Skills 02:00 Module 6: How to Develop Active Listening Skills 16:43 11: How to Develop Active Listening Skills 14:43 12: Quiz: How to Develop Active Listening Skills 02:00 Module 7: Comprehending Body Language 17:54 13: Comprehending Body Language 15:54 14: Quiz: Comprehending Body Language 02:00 Module 8: Assertiveness and Self Confidence 15:16 15: Assertiveness and Self Confidence 13:16 16: Quiz: Assertiveness and Self Confidence 02:00 Module 9: Managing Anger 13:08 17: Managing Anger 11:08 18: Quiz: Managing Anger 02:00 Module 10: Managing Stress 13:45 19: Managing Stress 12:45 20: Quiz: Managing Stress 01:00 Module 11: Negotiation Tactics to Closing a Better Deal 09:01 21: Negotiation Tactics to Closing a Better Deal 08:01 22: Quiz: Negotiation Tactics to Closing a Better Deal 01:00 Module 12: Ways of Overcoming Sales Objections 17:41 23: Ways of Overcoming Sales Objections 15:41 24: Quiz: Ways of Overcoming Sales Objections 02:00 Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed