1809 Listening courses

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

The Sales Toolkit workshop has been designed to help you increase your sales performance and skill level for you or your sales team.

IELTS Crash Course (One-to-One Coaching – 8 Hours & Online Self-Paced Course – 40 Hours)

10 Soft Skills You Need 1 Day Training in Craigavon

10 Soft Skills You Need 1 Day Training in Burton Upon Trent

10 Soft Skills You Need 1 Day Training in Windsor Town

10 Soft Skills You Need 1 Day Training in Milton Keynes

Facilitation Skills Training

120 hours TEFL (TESOL) Masterclass Overview It might be challenging for non-native English speakers to learn how to speak the language. However, individuals can get past this challenge with the correct direction and instruction. Therefore, you need to be able to mentor them if you want to teach English. The 120-hour TEFL (TESOL) Masterclass course will provide you the tools you need to be a successful English teacher. You will receive an overview of how to gain the necessary information for teaching the English language in this 120-hour TEFL (TESOL) Masterclass course. You may master vocabulary and grammar related to the English language from this course. Additionally, you will get the opportunity to hone the abilities needed to instruct English speaking, writing, and listening. In addition, it will walk you through lesson planning, teaching strategies, and the creation of course materials. So, enrol for this course to gain the essential abilities to flourish as an English teacher and boost your employability. Get a CPD, or certificate of achievement, as well; it will improve your résumé. Why You Should Choose 120 hours TEFL (TESOL) Masterclass Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? 120 hours TEFL (TESOL) Masterclass is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our 120 hours TEFL (TESOL) Masterclass is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. 120 hours TEFL (TESOL) Masterclass Module 01: Introduction to English Language Teaching & Learning Introduction to English Language Teaching & Learning 00:13:00 Module 02: Linguistics Linguistics 00:42:00 Module 03: English Pronunciation English Pronunciation 00:29:00 Module 04: Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:34:00 Module 05: Language Teaching Methodologies Language Teaching Methodologies 00:22:00 Module 06: Teaching Receptive Skills: Reading Teaching Receptive Skills: Reading 00:17:00 Module 07: Teaching Productive Skills: Writing Teaching Productive Skills: Writing 00:15:00 Module 08: Teaching Receptive Skills: Listening Teaching Receptive Skills: Listening 00:16:00 Module 09: Teaching Productive Skills: Speaking Teaching Productive Skills: Speaking 00:14:00 Module 10: Lesson Planning and Creating Materials Lesson Planning and Creating Materials 00:27:00 Module 11: Use of Games and Activities Use of Games and Activities 00:13:00 Module 12: Technology in Second Language Teaching & Learning Technology in Second Language Teaching & Learning 00:20:00 Module 13: Classroom Management and Student Motivation Classroom Management and Student Motivation 00:35:00 Module 14: Teaching English: Situational Approach Teaching English: Situational Approach 00:34:00 Module 15: Professional Development and Employment Professional Development and Employment 00:27:00

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals