Mastering Critical Conversations We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan
Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basic Business Chinese Course BCT (A)-Read & Write Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basic Business Chinese Course BCT (A)-Read & Write Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basic Business Chinese Course BCT (A)-Read & Write Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basic Business Chinese Course BCT (A)-Read & Write Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basic Business Chinese Course BCT (A)-Read & Write? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basic Business Chinese Course BCT (A)-Read & Write there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basic Business Chinese Course BCT (A)-Read & Write course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basic Business Chinese Course BCT (A)-Read & Write does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basic Business Chinese Course BCT (A)-Read & Write was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basic Business Chinese Course BCT (A)-Read & Write is a great way for you to gain multiple skills from the comfort of your home. Listening BCT (A) L00 Q00 00:09:00 Q01 - Q10 Listening and Decide True or False Full 00:33:00 Q01 - Q10 Listening and Decide True or False P1 Listening 00:06:00 Q01 - Q10 Listening and Decide True or False P2 Explanation 00:12:00 Q01 - Q10 Listening and Decide True or False P3 Reading Drills 00:10:00 BCT (A) Mock L2 Q 11-20 Listen and Choose the correct answer 00:34:00 BCT (A) Mock L2 Q 11-20 Listen and Choose the correct answer P1 Listen 00:07:00 BCT (A) Mock L2 Q 11-20 Listen and Choose the correct answer P2 SB & VB 00:18:00 BCT (A) Mock L3 Q 00 where to set off 00:12:00 BCT (A) Mock L3 Q 21 Take the Luggage 00:10:00 BCT (A) Mock L3 Q 22 How come you're back from the airport 00:11:00 BCT (A) Mock L3 Q 23 Process Visa 00:07:00 BCT (A) Mock L3 Q 24 why don't drive today 00:09:00 BCT (A) Mock L3 Q 25 Is the ticket booked 00:09:00 BCT (A) Mock L3 Q 26 Where do you see the job offer 00:07:00 BCT (A) Mock L3 Q 27 Book a room 00:12:00 BCT (A) Mock L3 Q 28 Traffic Jam 00:09:00 BCT (A) Mock L3 Q 29 Go hiking 00:10:00 BCT (A) Mock L3 Q 30 Market survey questionnaire 00:10:00 Reading Part 1 R1 Q 31-35 éè¯å¡«ç©º Fill in the Blank 00:18:00 BCT (A) Mock R1 Q 36-40 éè¯å¡«ç©º Fill in the Blank 00:08:00 Reading Part 2 R2 Q 00 çå¾å³å®å¯¹é Decide True or False 00:03:00 R2 Q 41 æ å¿ Signage, Sign 00:10:00 BCT (A) Mock R2 Q 42 客æè°æ¥ customer service survey 00:09:00 R2 Q 43 æè Job Vacancy 00:15:00 R2 Q 44 å ¬å¸ç产å Company Products 00:08:00 R2 Q 45-46 ææºç¨æ·è°æ¥ Mobile phone user survey 00:10:00 R2 Q 47 伿 å¤§é ¬å®¾ Rewarding big discount 00:09:00 R2 Q 48 ç«è½¦ç¥¨ Train tickets 00:08:00 R2 Q 49-50 æ¥ç¨è¡¨ Daily Schedule 00:09:00 R2 Q 51-53 åä¸é请信 Business Invitation letter 00:13:00 R2 Q 54-55 çè¨ Leave a message 00:08:00 R2 Q 56-57 æå¡èå´ Our Services 00:10:00 R2 Q 58-60 åå¨å¹´åºç¥æ´»å¨ Company 10th-anniversary celebration 00:12:00 Writing W1 Q 61-70 Write Chinese according to Pinyin 00:27:00
Developing Leadership and Emotional Intelligence Skills course is designed to empower participants with the essential leadership competencies and emotional intelligence skills needed to excel in today's dynamic workplace. Through a blend of theoretical frameworks, interactive exercises, and practical applications, this course aims to enhance participants' self-awareness, interpersonal relationships, and leadership capabilities, ultimately enabling them to inspire and motivate others towards achieving organizational goals.
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This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech. Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Identify and produce accurate sounds, stress patterns, and intonation in English. 2. Develop awareness of their own pronunciation challenges and strategies for improvement. 3. Reduce their native accent to improve overall intelligibility. 4. Enhance their listening skills and ability to distinguish between different sounds. 5. Increase their confidence in spoken English communication. Course Outline: Week 1: Introduction to Pronunciation and Accent Reduction - Assessing participants' pronunciation strengths and areas for improvement - Understanding the importance of pronunciation in effective communication - Introduction to key concepts: sounds, stress, intonation, and rhythm Week 2: Vowel Sounds - Identifying and producing English vowel sounds - Practice exercises and drills for accurate vowel pronunciation - Common pronunciation challenges and strategies for improvement Week 3: Consonant Sounds - Identifying and producing English consonant sounds - Focus on challenging consonant sounds and their correct articulation - Practice exercises and drills for accurate consonant pronunciation Week 4: Word Stress and Sentence Stress - Understanding the concept of stress and its role in English pronunciation - Practice exercises for placing stress on the correct syllables in words and sentences - Intonation patterns in different sentence types Week 5: Rhythm and Linking - Developing a sense of rhythm in English speech - Practice exercises for linking words together and maintaining flow - Awareness of connected speech phenomena Week 6: Intonation Patterns - Recognizing and producing different intonation patterns in English - Practice exercises for conveying meaning through intonation - Intonation in questions, statements, and emotions Week 7: Pronunciation of Commonly Mispronounced Words - Identification and correction of commonly mispronounced words - Practice exercises for improving pronunciation of specific words - Strategies for self-correction and continued improvement Week 8: Accent Reduction Techniques - Understanding the impact of native accents on English pronunciation - Techniques for reducing native accents and improving intelligibility - Practice exercises for adopting a more neutral accent Week 9: Listening Skills and Discrimination - Enhancing listening skills to better distinguish between sounds - Practice exercises for recognising and discriminating between similar sounds - Developing an ear for correct pronunciation through listening activities Week 10: Review and Fluency Practice - Reviewing course content and addressing individual needs - Fluency practice exercises and activities - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules.
Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 - Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 - Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 - Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 - Learning Styles and Principles Three learning styles Adult learning principles 6 - The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 - Bringing It All Together Coaching skills reinforcement Case studies
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