1747 Listening courses

Do you know what a PA or Personal Assistant's day-to-day job is? Are you thinking of giving your career a tuning by becoming a PA? Welcome onboard. Here is our 11 courses special PA - Personal Assistant Training bundle, only for you. Designed and crafted by expert professionals from this relevant sector will take you through the skill, knowledge and recent updates that a PA must adhere to. With this bundle, you will learn about the most important skills of a personal assistant, like minute taking, touch typing, effective communication, etc. On the other hand, your knowledge of workplace professionalism, workplace violence or conflict management and performance management might help you ride the success train. And an employee's resume enriched with decision making and workplace first aid training will be hunted by the employers. You have the most amazing deal in your hand. So, grab it now and take the most crucial career development decision. What other courses are included with this PA - Personal Assistant? Course 01: Paralegal Law and Skills Course 02: Payroll (UK Payroll) Course 03: Touch Typing Essential Skills Level 3 Course 04: Level 2 Effective Minute Taking Course Course 05: Workplace Professionalism and boundaries - Level 2 Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07: Performance Management Course 08: Decision Making Course 09: First Aid at Work Course 10: Effective Communication Skills Learning Outcome: Successful completion of this 11 courses bundle, learners will: Define the duties and responsibilities of a paralegal Understand the UK payroll system Upskill themselves with minute-taking and touch typing skills Learn about workplace ethics and professionalism Know how to make critical decisions in the workplace Understand the importance of effective communication Benefits you'll get choosing Apex Learning for this PA - Personal Assistant: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Paralegal Law and Skills Module 1: Introduction to Personal Assistant Role and Responsibilities of PA / Secretary Job Functions and Required Skills Planning Work Details Difference between Secretary and PA Module 2: Business Telephone Skills Telephone Etiquette Telephone Skills Telephone Courtesy Tips Domestic and International Calls Module 3: Representing Your Boss and Company Competence Professionalism Reflecting Brand Values Working Toward Company Objectives Module 4: Mail Services and Shipping The Office Mail Mailing and Shipping Details Royal Mail Services Alternatives to Royal Mail Module 5: Travel Arrangements Business Travel Hotel Reservations Transportation Reservations Itinerary and Trip Checklist Module 6: Organising Meeting and Conferences Meeting Arrangements Types of Meeting Scheduling Meetings Meeting Minutes Module 7: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Module 8: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems How to Alphabetise for Filing and Indexing Handling Confidential Documents Module 9: Business Writing Skills Structures of Business Documents Structures of Other Official Documents Editing and Proofreading Module 10: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Module 11: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 12: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them Module 13: Effective Planning and Scheduling Work Breakdown Structure Estimation Process and Resources Alignment Project Planning Risk Management Module 14: Invoicing/Petty Cash Financial Record Keeping Invoice Petty Cash Budgeting Course 02: Paralegal Paralegal Law and Skills Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Payroll (UK Payroll) UK Payroll 1: Introduction Introduction to Payroll Management 22 An Overview of Payroll UK Payroll 2: The UK Payroll System Running the payroll - Part 1 Running the payroll - Part 2 Manual payroll Benefits in kind Computerised systems Total Photo scenario explained UK Payroll 3: Brightpay Brightpay conclude Find software per HMRC Brightpay Add a new employee Add 2 more employees Payroll settings Monthly schedule - 1 Sara Monthly schedule - Lana Monthly schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices Journal entries 102 Schedule AEO Payroll run for Jan & Feb 2018 Leavers - p45 End of Year p60 Installing Brightpay UK Payroll 4: Paye, Tax, NI PAYE TAX NI Pensions Online calculators Payslips Journal entries UK Payroll 5: Conclusion and Next Steps Conclusion and Next Steps Course 04: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 05: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 06: Workplace Professionalism and boundaries - Level 2 Positioning Yourself as a Professional Enhancing Your Professional Image Expanding Your Skills Communicating for Results Building Relationships and Networks Course 07:Preventing Workplace Violence and Harassment Level 3 Section 1: Workplace Management: Violence What Is Workplace Harassment? Identifying the Bully How to Handle Workplace Violence Risk Assessment (I) Risk Assessment (II) Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy Section 2: Workplace Management: Harassment The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath Course 08:Performance Management Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Conclusion Course 09: Decision Making What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision Making for Conflict Management Course 10: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing With Fractures and Dislocations Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing with Minor Injuries at the Workplace Call for an Emergency Course 11: Effective Communication Skills Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Personal assistants usually carry out support tasks for individuals and managers, including administration, diary management, event planning, etc. So, anyone looking for a job in this field or existing professionals looking to reskill can take this course. Requirements Our Personal Assistant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this PA - Personal Assistant course, it can be studied in your own time at your own pace. Career path PA, personal assistant, personal secretary, executive secretary, executive assistant - are some familiar job roles that our PA - Personal Assistant bundle course might take you into. Support Secretary Data Entry Clerk Administrative Assistant Office Manager Personal Concierge Executive Assistant Certificates Certificate of completion Digital certificate - Included

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Start Up and Grow Your Own Business course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Start Up and Grow Your Own Business course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Start Up and Grow Your Own Business, as well as knowledge of the first steps in Start Up and Grow Your Own Business, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Start Up and Grow Your Own Business course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Start Up and Grow Your Own Business Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Start Up and Grow Your Own Business course. Other courses are included with Start Up and Grow Your Own Business Bundle Course Course 01: Start Up and Grow Your Own Business Course 02: Level 7 Diploma in Operations Management Course 03: Level 2 Diploma in Business Administration Course 04: Level 1 Business Management Course 05: Level 3 Business Administration Course 06: Level 5 Diploma in Business Analysis Course 07: Level 7 Diploma in Facilities Management Course Course 08: Minute Taking Course Course 09: Level 5 Diploma in Risk Management Course ***Others Included in this Start Up and Grow Your Own Business Bundle Course Free 9 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Start Up and Grow Your Own Business Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- ***Level 7 Diploma in Facilities Management Course*** Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law -------------- ***Level 7 Diploma in Operations Management*** Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management -------------- ***Level 2 Diploma in Business Administration*** Module 01: Communication in a Business Environment Module 02: Principles of Providing Administrative Services Module 03: Principles of Business Document Production and Information Management Module 04: Understand Employer Organisations Module 05: Manage Personal Performance and Development Module 06: Develop Working Relationships with Colleagues Module 07: Manage Diary Systems Module 08: Produce Business Documents Module 09: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms -------------- ***Level 1 Business Management*** Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises -------------- ***Level 3 Business Administration*** Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management -------------- ***Level 5 Diploma in Business Analysis*** Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage -------------- ***Minute Taking Course*** Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings -------------- ***Level 5 Diploma in Risk Management Course*** Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan -------------- Assessment Method After completing each module of the Start Up and Grow Your Own Business, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Start Up and Grow Your Own Business course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Start Up and Grow Your Own Business course is ideal for anyone who wants to start up his own business. Requirements There are no specific requirements for this Start Up and Grow Your Own Business course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Start Up and Grow Your Own Business course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Grow Your Own Business course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

These lessons are created for students ready to delve into diverse aspects of English. Students will enhance their reading and analytical skills through studying a variety of texts, including novels, plays and poetry from different genres and historical periods. They’ll develop their creative and non-fiction writing abilities, focusing on grammar, punctuation and effective communication. In addition, students will engage in discussions, improving their spoken English and listening skills. This comprehensive course aims to foster a love of reading and writing, making learning both fun and enriching! 6 children maximum fully interactive weekly 55 minute lessons qualified, expert teacher optional homework set weekly additional resources set via online classroom lesson recordings for absent students written progress reports three times per year Classes are £90 per month. Variety of times and dates available. Enquire to find out more!

24-Hour Flash Sale! Prices Reduced Like Never Before!! Health and Social Care professionals are the backbone of our society that supports public health and well-being. This is more true, particularly during this time as the UK faces the challenges of an ageing population and increasing mental health concerns. Statistics reveal that the Health & Social Care sector in the UK is huge, employing more than 2 million people in NHS, Care Homes or any other private or independent organisations. So, get ready to step into a role that not only demands excellence but also provides immense personal satisfaction! The Advanced Certificate in Health & Social Care in the UK provides deep insight into the health and social care system, equipping you with the knowledge and skills necessary to thrive in this demanding field. This course covers everything from the Structure of the UK health system to the core principles and legislation that guide daily operations within the sector. You'll explore the ethical considerations and the quality of care expected in various settings, preparing you for a successful career in health and social care. This Advanced Certificate in Health & Social Care in the UK at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Key Topics to be covered: Career Opportunities in this Sector The role of NHS in the UK Key Areas Five Fundamental Aspects of Quality Health & Social Care in the UK This course offers you the tools and insights to become a proficient health and social care personnel, an advocate for health and well-being, and a leader in your community. By joining the Advanced Certificate in Health & Social Care in the UK course, you're not just pursuing a job; you're embracing a lifetime commitment to helping others. Enrol now and transform your potential into meaningful action! Learning Outcomes of this Course: An understanding of the fundamental differences between Health & Social Care The role of the NHS in the Health & Social Care sector Awareness of adult safeguarding practices in this setting Knowledge of key legislation within Health & Social Care Understanding the fundamental aspects of providing quality care Development of essential skills required to become an adequate Health & Social Care worker Skills You Will Gain: Adult safeguarding Person-centred communication How to work as a team in this sector Active listening Why Prefer this Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Health & Social Care. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Health & Social Care setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Health & Social Care-related fields, impacting their Health & Social Care experiences and long-term development. Course Curriculum Module 01: Introduction to Advanced this course Module 02: Introduction to the UK Health System Module 03: Essential Principles, Policies and Legislations in Health & Social Care Work Module 04: Fundamental Aspects of Providing Quality with this course in the UK Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Aspiring health professionals Social care workers Nursing candidates Care home managers Public health students Career switchers Progression: Once you have completed this course, you can continue on to: Level 5 Diploma In Health & Social Care Level 2 RQF Health And Social Care Level 3 RQF Health And Social Care Level 5 RQF Health And Social Care RQF Health And Social Care Level 2 RQF Health And Social Care Level 5 NVQ Health And Social Care Management Certificate In Management For Level 5 NVQ Health And Social Care QCF Level 3 NVQ Health And Social Care Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Health Care Assistant: £18,000 - £25,000 Social Worker: £28,000 - £40,000 Care Home Manager: £30,000 - £50,000 Public Health Specialist: £32,000 - £52,000 Clinical Services Manager: £35,000 - £55,000 Health Service Manager: £37,000 - £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Upon finishing the Health & Social Care in the UK course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery) Advanced Certificate in Health & Social Care in the UK at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for International Delivery

Course on caring for customers or relatives Society is comprised of everyone, including children and the elderly. These two groups of people require a lot care and attention especially when they are too young and too old respectively. The problem is not every one knows how to take care of them, but you can learn the required skills from this Health and Social Care Skills Training course. This course has four modules however can be said to be divided into three parts. The latter portion of the course is focused towards taking care of children and the elderly, but initially you learn about taking care of yourself. That's right, you cannot take care of others if you are not healthy yourself, which is why initially you focus on your personal and mental growth. In the next section you focus on elderly care as you learn about handling bad behaviour problems, improving quality of life for seniors, outdoor activities and much more. Finally you learn about basic child safety as well. Overall this course covers some large ground with the number of topics it has, so you can definitely leverage it to propel yourself in your desired social care service. Course Highlights Health and Social Care Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Health and Social Care Skills Training into 40 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 2 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Health and Social Care Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Health and Social Care Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Health and Social Care Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Personal Health Care The Nature and Cause of Disease FREE 01:30:00 Fasting 01:00:00 Colon Cleansing 01:00:00 Diet and Nutrition 01:30:00 Vitamins and Other Food Supplements 01:30:00 Mental Health Care Mental Health Basics FREE 00:30:00 Are you Resilient FREE 00:30:00 Take Good Care of Yourself 00:30:00 Healthy Relationships 00:30:00 Risk Factors 00:15:00 When Do You Need to See a Professional? 00:30:00 Elderly Care Introduction To Guide To Dealing And Caring Elderly FREE 01:00:00 Caring For Elderly Parents or Relatives While Keeping Your Money FREE 00:30:00 How To Handle Bad Behaviour Problems By Elderly Parents 00:30:00 Effective Caring For Your Elderly Relative's: Home Help 00:30:00 Going To A Better Place 00:15:00 Listening To Your Parents Even Now 00:30:00 Way To Improve Quality Of Life For Your Senior 00:30:00 The Basics Of Caring For The Elderly: Pressure Sores 00:30:00 The Golden Rule Of Caring For The Elderly Revealed! 00:30:00 The Greatest Loss Of Them All 00:30:00 Watching Your Step: Avoiding And Dealing With Falls Whilst Caring For The Elderly 00:30:00 Caring For The Elderly- A Stressful Job 00:30:00 4 Most Common Ailments Affecting The Elderly 01:00:00 Top Outdoor Elderly Activities 00:30:00 Safeguarding The Health Of The Elderly 00:30:00 Taking Care Of Yourself As Well As The Elderly: Vacation And Respite 00:30:00 The Caregiver's Enemy No.1 00:15:00 Child Health Care INTRODUCTION TO CHILD HEALTH FREE 00:30:00 HISTORY TAKING AND PHYSICAL FREE 00:30:00 CARE OF THE NEW BORN 00:30:00 CONGENITAL ABNORMALITIES 01:00:00 NORMAL GROWTH AND 00:15:00 NUTRITION AND NUTRITIONAL 01:00:00 ACUTE RESPIRATORY INFECTION (ARI) 00:30:00 CONTROL OF DIARRHEA DISEASE 01:00:00 SYSTEMIC DISEASES 01:00:00 VACCINE PREVENTABLE DISEASES 00:15:00 EXPANDED PROGRAM ON IMMUNIZATION (EPI) 00:15:00 COMMON GENETIC PROBLEMS OF CHILDREN 00:15:00 Mock Exam Mock Exam- Health and Social Care Skills Training 00:30:00 Final Exam Final Exam- Health and Social Care Skills Training 00:30:00

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. This course provides participants with a foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices with banks of sample questions. PMI-ACP© Exam Preperation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process Core Agile Concepts Core Agile Concepts Overview Traditional Project Management Methodologies Drawbacks of Waterfall Methodologies Agile Approach Empirical Process Control Agile and Traditional Project Management Choice of Methodologies/Frameworks The Agile Manifesto The Agile Manifesto Overview Manifesto Contributors Manifesto Values Manifesto Principles Common Agile Methodology Elements Common Agile Methodology Elements Overview Project (Product; Release) Initiation Agile Planning Iteration Planning and Executing Project Initiation Project Initiation Overview Determine Project Justifications and Metrics Provide Value-Driven Delivery Write Project Vision Statement Create Project Charter Identify Stakeholders and Leader/Coach Form Project Team Agile Teams and Team Space Agile Teams and Team Space Overview Scrum Master/Coach Product Owner/Customer Team Members/Developers (XP) Trackers and Testers Other Roles Team Space Physical Space Recommendations Agile Planning Agile Planning Overview Develop Epics and Stories Create Stories Non-Customer Facing Stories Personas and Extreme Personas Story Maps Estimating Stories Prioritizing Stories Create Product Backlog Create Product Roadmap Conduct Release Planning Create Parking Lot Iterations/Sprints Iterations/Sprints Overview Velocity Determination Iteration Planning Meeting Iteration Planning Guidelines Development Testing Daily Standup Meetings Progress Tracking Velocity Tracking Interpersonal Aspects of Agile Interpersonal Aspects of Agile Overview Methodologies and Uncertainty Coach/Scrum Master Team Motivation Soft Skills Emotional Intelligence Collaboration Negotiations Active listening Conflict Resolution Speed Leas? Model of Group Conflict Conducting Retrospectives Mindsets of Agile Coaches Leadership Stages Key Coaching Responsibilities Agile Methodologies Agile Methodologies Overview XP and Scrum Terms XP Terms and Concepts XP Primary Practices XP Corollary Practices Scrum Lean Software Development Seven Principles of Lean Seven Types of Muda Responsibilities Core Beliefs of Lean-Agile Software Development Other Principles of Lean-Agile Software Development Value Stream Mapping Lean-Agile Software Development Portfolio Management Additional course details: Nexus Humans PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Our English pronunciation course offers a comprehensive and practical approach to mastering the English pronunciation. In this course, you will learn to articulate sounds, stress patterns and intonation, hence you will refine your pronunciation skills and enhance your spoken English proficiency. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to pronounce correct vowels and consonants to speak meaningful and correct English sentences Learn to pronounce difficult English words in a simpler and systematic way Learn how to include the silent letter in English words to improve pronunciation and vocabulary Develop skills and knowledge required to be understood by native speakers and the ability to follow spoken English Understand features of English pronunciation that are essential for mutual understanding Learn how to effectively link words in phrases and sentences Ability to produce and identify basic rhythm, stress and intonation patterns of English words Identify your strengths and weaknesses with specific sounds patterns due to the influence of your native language Learn how to speak naturally using contractions and reductions English Pronunciation Course Overview Master the art of speaking English fluently with an English Pronunciation Course Online. This online course will help you in speech clarity and listening comprehension. You will learn how to stress the right syllable in a word and the process to modulate your voice in a natural-sounding melody. Speak like a pro in an office meeting, online webinar, educational seminar, or college debate. By the end of this course, you will be a confident and fluent English speaker. You will not feel hesitant and demotivated anymore while communicating with your colleagues, friends, and relatives. Who should take this course? This English Pronunciation Course Online is specially designed for people who want to learn the English language, hone their English pronunciation skills, or people studying for the TOEFL. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This English Pronunciation Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.   Course Curriculum Introduction Welcome to Clear English Pronunciation Your Journey Starts Here Articulation Place of Articulation Manner of Articulation Short Vowel Sounds Long Vowel Sounds Common Vowels vs. Diphthongs Mastering Vowel Sounds Learning Activity: Ball, Bell, Bill, Bowl, Bull Schwa Consonants - Voiced and Voiceless Pronunciation Practice Mastering the P and B Sounds Mastering the T and D Sounds Mastering the F and V Sounds Mastering the K and G Sounds Mastering the CH and J Sounds Mastering the S and Z Sounds Mastering the L and R Sounds Mastering the M and N Sounds Mastering the TH Sounds Mastering the SH Sound Mastering the W and V Sounds Review and Closing Mastering All the Sounds of English Tongue Twisters Closing Supplementary Resources Supplementary Resources - English Pronunciation Masterclass Assessment Assessment - English Pronunciation Masterclass Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want From this course, you will gain a deep understanding of leadership theories and practices, and develop advanced strategies for effective team management and motivation. This course will enhance your decision-making abilities and teach you to lead through challenges. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand critical thinking skills, change processes and able to use process for decision-making Learn current leadership theories and how they are put into practice personally, locally, and globally Learn how to plan, organize, and execute complex business tasks in an effective and efficient manner Gain knowledge of diverse cultures, cross-culture communication, and the uses of power between groups Learn how to use your intelligence, intuition, voices, and ears to constructively engage with others Develop practical skills and tools such as time management, meeting management, team building, and group dynamics Learn how to communicate( written and spoken word, non-verbal language, and listening skills) with others effectively to manage conflicts, develop relationships, and work across differences Why Leadership & Management Advanced Diploma Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this leadership & management advanced diploma course will set you up with a solid foundation to become a confident leader & manager and develop more advanced skills. This comprehensive leadership & management advanced diploma course is the perfect way to kickstart your career in the field of leadership & management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in leadership & management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Leadership & Management Advanced Diploma Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Prof Paul Course Intro Leadership Training Leadership Skills Training Management Training Management Skills Training Culture Training Creating A Great Culture Teamwork Training Teamwork - Create High Performance Teams Who should take this course? This comprehensive leadership & management advanced diploma course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of leadership & management. Entry Requirements There are no academic entry requirements for this leadership & management advanced diploma course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want You can become a skilled mediator and peacemaker with this comprehensive Conflict Management Course. You can gain the skills to de-escalate tense situations, promote understanding and create win-win solutions. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know the strategies for handling conflict Understand the conflict de-escalation process Know the conflict handling models - The Thomas-Kilmann Model Learn how to take help from a third party Understand how to recover from a broken(professional) relationship Know the onion model of resistance Learn the signs of conflict escalation Understand how personality types conflict Learn how to avoid personality clash Understand how communication works Learn how to use respect to help resolve conflict Understand the effects of respect on conflict Why Conflict Management Training Course right for you? This conflict management course is perfect for those who want to master the rational and irrational sources of conflict, the effects of respect on conflict, and how to use respect to help resolve conflict. You will learn how misunderstandings arise and the possible solutions, personality types in conflict, how specific personalities clash at work, and how to avoid personality clashes. This online course will teach you the escalation of disputes, such as the signs of conflict escalation and the onion model of resistance. By the end of the course, you will have a thorough understanding of the keys to conflict, how misunderstandings occur, personality types in conflict, and de-escalating conflict. Conflict Management Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction to Your Conflict Management Course Welcome to the Course What Are Conflict and Conflict Management. Understand the Keys to Conflict The Rational and Irrational Sources of Conflict The Effects of Respect on Conflict How to Use Respect to Help Resolve Conflict How Misunderstandings Arise… and the Solution How Communication Works How We Listen: The Four Listening Levels How to Listen Well Escalation of Conflict Resistance: It's Not Conflict… Yet. The Onion Model of Resistance The Signs of Conflict Escalation De-Escalating Conflict The Strategies for Handling Conflict Conflict De-escalation Process Conflict Handling Modes - the Thomas-Gilman Model The Five Thomas-Gilman Modes Getting Help From a Third Party How to Recover From a Broken (Professional) Relationship Closing Section Good Conflict and Bad Conflict The Secret to Avoiding Conflict Who should take this course? This comprehensive conflict management training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of conflict management. Entry Requirements There are no academic entry requirements for this conflict management training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Understand what diversity and inclusion is and how to manage it affectively in the workplace. Course overview Duration: 1 day (6.5 hours) Diversity and Inclusion in the workplace will help you develop an understanding of why diversity and inclusion is important to a business, what it is and how individuals and teams can work effectively together and harness the power that comes from valuing diversity and promoting inclusion. Objectives  By the end of the course you will be able to: Describe why diversity and inclusion is important in teams and organisations Explain and overcome unconscious bias and other beliefs that cause exclusion and impact the workplace Recognise your own diversity and understand the value of diversity and inclusion in teams Develop an Action Plan to create an inclusive work climate Content Understand Diversity and Inclusion What the Equality Act 2010 says about diversity Understanding protected characteristics Learn how to create an optimum climate to unlock the power of a diverse teams Understanding Yourself and Unconscious Bias Identify your own unique characteristics and how these could impact your performance Examine self-limiting beliefs and how these can impact personal performance Experience how unconscious bias impacts our information gathering, problem solving, judgement and decision making Creating a Diverse and Inclusive Team Climate Understand the importance of respect, the role of trust and what valuing diversity really means Apply the ABC Model to the creation of a diverse climate:Awareness – be alert, self-aware and aware of othersBoundaries – understand how things can go wrong when working with others: boundaries, banter and bullyingCoaching – learn listening and coaching skills to promote inclusion Create an achievable, personal action plan that can be applied immediately in the workplace to improve diversity, promote teaming and create an inclusive work climate