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1125 Listening courses delivered Online

Scope & Requirements Training - Complete Video Course

4.3(43)

By John Academy

Description: Scope and Requirement skill help you to develop the good understanding of project requirement. In the Scope & Requirements Training - Complete Video Course, you will learn the appropriate knowledge for increasing your scope and requirements. The Scope & Requirements Training - Complete Video Course includes the proper definition of scope, the ways of developing effective work breakdown structures, the requirement basics, the testable requirements, business domain modelling, and the Software Requirements Specifications. Throughout the Scope & Requirements Training - Complete Video Course, you will also learn the effective communication methods that are used for Project Management. You will learn the proper communication skill and listening skills so that you can use these two receptive skills for the growth of your business. The purpose of the course is to create more opportunities for your business. At the end of the course, you will know the essential tools and techniques for Project Requirements. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Scope & Requirements Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Scope & Requirements Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Effective Listening Skills for Requirements Definition Listening FREE 00:09:00 Communication 00:09:00 To Be More Effective 00:19:00 Stakeholders Stakeholders 00:05:00 Stakeholder Questions 00:08:00 Scope Definition Scope Definition 00:15:00 Solution Assessment & Validation 00:13:00 The Project Data Sheet (PDS) 00:17:00 Creating Effective Work Breakdown Structures Creating Effective Work Breakdown Structures 00:08:00 Components of the WBS 00:13:00 Answer Four Key Questions 00:12:00 Requirements Basics Requirements Basics 00:05:00 What Makes A Good Requirement 00:10:00 Requirements 00:06:00 Use Cases Use Cases 00:07:00 Process for Developing a Use Case 00:04:00 Development Methodologies Development Methodologies 00:21:00 Rational Unified Process 00:14:00 The Scrum Flow 00:22:00 Testable Requirements Testable Requirements 00:09:00 Ambiguity Review 00:06:00 The Software Requirements Specification (SRS) The SRS 00:06:00 Quality Measures Related To Individual SRS 00:05:00 Business Domain Modeling Business Domain Modeling 00:05:00 BDM Example 00:06:00 Database Tables 00:03:00 Other Advanced Tools Other Advanced Tools 00:13:00 BlockSwimlane Workflow Diagram 00:13:00 Class Diagrams 00:11:00 Mock Exam Mock Exam- Scope & Requirements Training - Complete Video Course 00:20:00 Final Exam Final Exam- Scope & Requirements Training - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Scope & Requirements Training - Complete Video Course
Delivered Online On Demand5 hours 34 minutes
£23

Level 3 Certificate in Functional Skills English

By Compliance Central

***Don't Let Language Hold You Back: Master Functional Skills English Today*** Did you know strong Functional Skills in English are essential for success in 9 out of 10 jobs [Source: Skills Network]? This Level 3 Certificate in Functional Skills English course can equip you with the communication skills you need to excel in work, education, and everyday life. This comprehensive Level 3 Certificate in Functional Skills English course provides a strong foundation in the key areas of Functional Skills English. You'll develop a deep understanding of grammar, vocabulary, sentence structure, and punctuation, all delivered in a clear and engaging manner. Level 3 Certificate in Functional Skills English Learning Outcomes: Master grammar, punctuation, and vocabulary to enhance communication. Develop proficient reading, writing, listening, and speaking skills. Acquire clarity in pronunciation for effective verbal expression. Understand and implement effective teaching strategies for English language proficiency. Cultivate confidence and competence in using English in diverse contexts. Navigate the complexities of linguistics with ease and finesse. ***The Level 3 Certificate in Functional Skills English is endorsed by the Quality Licence Scheme (QLS), which ensures it meets high-quality standards.*** This Level 3 Certificate in Functional Skills English takes a structured approach to language learning. You'll delve into the fundamentals of sentence construction, exploring different structures and mastering the art of crafting clear and impactful questions. The course also dedicates time to mastering the nuances of punctuation and capitalization, ensuring your written communication is polished and professional. Furthermore, the course emphasizes the development of both receptive and productive skills. The Level 3 Certificate in Functional Skills English Includes: Module 01: Linguistics Module 02: Teaching Grammar and Vocabulary Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Questions Module 06: Punctuation and Capitalisation Module 07: Spelling Module 08: English Pronunciation Module 09: Teaching Receptive Skills: Reading Module 10: Teaching Productive Skills: Writing Module 11: Teaching Receptive Skills: Listening Module 12: Teaching Productive Skills: Speaking Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Functional Skills English course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS), a UK-based organisation that sets standards for non-regulated training and learning, has endorsed this Functional Skills English course for its high-quality, non-regulated provision and training programmes. This endorsement means that the Functional Skills English course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Functional Skills English The Level 3 Certificate in Functional Skills English is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Functional Skills English like - English Language Tutor Content Writer Copywriter Language Specialist Communications Officer English Language Instructor Functional Skills Qualification in English at Level 1 Functional Skills Qualification in English at Entry Level 1 Functional Skills Qualification in English at Entry 2 Functional Skills Qualification in English at Entry Level 2 Functional Skills Qualification in English at Entry Level 3 Requirements Level 3 Certificate in Functional Skills English To enrol in this Level 3 Certificate in Functional Skills English course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Functional Skills English Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this Level 3 Certificate in Functional Skills English course. Embrace the journey ahead in Functional Skills English. English Language Tutor Content Writer Copywriter Language Specialist Communications Officer Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 3 Certificate in Functional Skills English
Delivered Online On Demand4 hours
£100

TEFL (TESOL) at QLS Level 7

4.7(26)

By Academy for Health and Fitness

Looking to pursue a rewarding career in teaching English as a foreign language? Our TEFL (TESOL) at QLS Level 7 course is the perfect choice for you! With 15 comprehensive modules, you'll gain the necessary skills and knowledge to become an effective English language teacher. This Advanced Diploma in TEFL (TESOL) at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! In this TEFL (TESOL) at QLS Level 7 course, you'll learn about language teaching methodologies, pronunciation, grammar, vocabulary, and skills such as reading, writing, listening, and speaking. You'll also explore lesson planning and creating materials, using games and activities, technology in second language teaching, classroom management, and student motivation. Our situational approach to teaching English will equip you with a deeper understanding of how language is used in different contexts. By completing this TEFL (TESOL) at QLS Level 7 course, you'll be able to confidently design and deliver engaging English language lessons, manage a classroom effectively, and motivate your students to learn. With the skills and knowledge gained from this TEFL (TESOL) at QLS Level 7 course, you'll be a valuable addition to any teaching team, and will be able to make a positive impact on the lives of your students. After this TEFL (TESOL) at QLS Level 7 course, you will be able to learn: Understand different language teaching methodologies and apply them in practice Demonstrate knowledge of English pronunciation, grammar, vocabulary, and skills Design and deliver effective English language lessons using a situational approach Use games and activities to engage and motivate students Utilize technology in second language teaching and learning Manage a classroom effectively and create a positive learning environment Why Prefer This TEFL (TESOL) at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the TEFL (TESOL) at QLS Level 7 course: Module 01: Introduction to English Language Teaching & Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in TEFL (TESOL) at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This TEFL (TESOL) at QLS Level 7 course is for: Aspiring English language teachers Teachers looking to enhance their teaching skills Individuals seeking a career change into teaching Those interested in teaching English online or abroad Requirements No prior background or expertise is required. Career path The TEFL (TESOL) at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Like as: English Language Teacher: £23K to £35K Online English Teacher: £20K to £30K Private English Tutor: £20 to £50 per hour ESL Program Coordinator: £26K to £38K Language School Director: £35K to £60K Curriculum Developer: £30K to £50K Certificates Advanced Diploma in TEFL (TESOL) at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in TEFL (TESOL) at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

TEFL (TESOL) at QLS Level 7
Delivered Online On Demand4 weeks
£110

Building Partnerships: An Introductory Course in Communicating with Parent/Caregivers (Social Care)

5.0(1)

By Born at the Right Time

2-hour CPD certified introductory e-learning course focusing on the lived experience, communication and collaboration of working with families of children who have Special Educational Needs and Disabilities.

Building Partnerships: An Introductory Course in Communicating with Parent/Caregivers (Social Care)
Delivered Online On Demand2 hours
£30

Minute Taking: Techniques for Preparing Minutes Course

By Training Tale

Minute Taking: Minute Taking Course Are you the kind of person that has problems understanding the meeting? Then stop your search now! We'd like to introduce you to our Minute Taking course, which will help you develop your ability to work more effectively and quickly. Introduction to Minute Taking, the roles- responsibilities, minutes Styles, and recording information are all covered in this thorough Minute Taking course. Also, this Minute Taking course explains numerous minute-preparation strategies. You may improve your listening skills, organisational skills, critical thinking, and interpersonal skills through this Minute Taking training. This Minute Taking course can help you increase your assertiveness and self-confidence. Once you've finished this Minute Taking course, you'll have a solid understanding of workplace meetings. Enrol in our Minute Taking course to begin your journey to learn the meaning of Minute Taking and become a professional minute-taker. Learning Outcomes Of The Minute Taking Course By the end of this Minute Taking course, the learner will be able to: Minute Taking describes the fundamentals of minute-taking. You can understand the role of a Minute Taking professional. Minute Taking course describes the minute styles & recording information. Minute Taking teaches you the techniques for preparing minutes. You can develop active listening skills from the Minute Taking course. The Minute Taking course will develop your organisational skills, critical thinking skills, and interpersonal skills. You can understand workplace meetings from the Minute Taking course. Special Offers of this Minute Taking: Minute Taking Course This Minute Taking: Minute Taking Course includes a FREE PDF Certificate. Lifetime access to this Minute Taking: Minute Taking Course Instant access to this Minute Taking: Minute Taking Course Get FREE Tutor Support from Monday to Friday in this Minute Taking: Minute Taking Course Benefits of Minute Taking: Minute Taking Course Complete Bundle Course 01: Minute Taking Course Course 02: Level 5 Report Writing Course Course 03: Level 7 Business Management Course [ Note: Free PDF certificate as soon as completing the Minute Taking: Minute Taking Course] Minute Taking: Minute Taking Course Course Curriculum of Minute Taking: Minute Taking Course Complete Industry Experts Designed this Minute Taking: Minute Taking Course into 10 detailed modules. Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meeting Assessment Method of Minute Taking Complete Course After completing each module of the Minute Taking: Minute Taking Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Minute Taking Complete Course After completing the MCQ/Assignment assessment for this Minute Taking: Minute Taking Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Minute Taking: Minute Taking Course This Minute Taking: Minute Taking Course is suitable for anyone who has meeting management responsibilities. Requirements Minute Taking: Minute Taking Course Students who intend to enrol in this Minute Taking: Minute Taking Course must meet the following requirements: Minute Taking: Good command of the English language Minute Taking: Must be vivacious and self-driven. Minute Taking: Basic computer knowledge. Minute Taking: A minimum of 16 years of age is required. Career path Minute Taking: Minute Taking Course The Minute Taking: Minute Taking Course is designed to give you the skills and knowledge you need to land your dream job, get promoted at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Minute Taking: Techniques for Preparing Minutes Course
Delivered Online On Demand18 hours
£12

Language Courses Abroad

By London Centre Of International Studies

Study abroad is about stepping out of your comfort zone, embracing a new culture and way of life, and coming home with unforgettable memories

Language Courses Abroad
Delivered in London or OnlineFlexible Dates
£1,150

Speaking Superheroes and Language Wizards (Online Course + 10 hours of One-to-One Sessions)

5.0(5)

By TEFL Wonderland - Brilliant Minds

Speaking Superheroes and Language Wizards (Online Course + 10 hours of One-to-One Sessions)

Speaking Superheroes and Language Wizards (Online Course + 10 hours of One-to-One Sessions)
Delivered Online On Demand
£305

Level 7 Diploma in Teaching English as a Foreign Language (TEFL) - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! According to recent data, there are approximately 1.5 billion English language learners worldwide. With such a significant demand for English language education, the need for skilled TEFL teachers has never been higher. The QLS Level 7 TEFL course is designed to equip aspiring educators with the knowledge and skills necessary to become effective and confident English language teachers. This Advanced Diploma in TEFL (TESOL) at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Through this comprehensive Teaching English as a Foreign Language (TEFL) course curriculum, students will learn about the fundamentals of English language teaching and learning, including linguistics, pronunciation, grammar, and vocabulary. They will also gain valuable insights into various language teaching methodologies and techniques, as well as practical tools for lesson planning, creating materials, and using technology in second language teaching. Upon completing this Teaching English as a Foreign Language (TEFL) course, learners will be able to effectively teach all four language skills (reading, writing, listening, and speaking) to a diverse range of students. They will also have developed their classroom management and student motivation skills and will be able to use a situational approach to teaching English in a professional and effective manner. After this Teaching English as a Foreign Language (TEFL) at QLS Level 7 course, you will be able to learn: Understand the fundamentals of English language teaching and learning Develop knowledge of English linguistics, pronunciation, grammar, and vocabulary Gain insight into various language teaching methodologies and techniques Create effective lesson plans and materials for teaching English as a foreign language Develop classroom management and student motivation skills Use a situational approach to teaching English professionally Why Prefer This TEFL (TESOL) at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of this Teaching English as a Foreign Language (TEFL) course: Module 01: Introduction Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in TEFL (TESOL) at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Teaching English as a Foreign Language (TEFL) at QLS Level 7 course is suitable for: Individuals interested in pursuing a career in English language teaching Current English language teachers looking to enhance their knowledge and skills People interested in working abroad and teaching English as a foreign language Graduates seeking to gain internationally recognised qualifications Requirements No prior background or expertise is required. Career path The TEFL (TESOL) at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Like as: TEFL Teacher - £18,000 - £30,000 English Language Tutor - £20,000 - £35,000 Curriculum Developer - £25,000 - £45,000 Teacher Trainer - £28,000 - £50,000 Academic Manager - £30,000 - £60,000 Materials Writer - £25,000 - £40,000 Certificates Advanced Diploma in TEFL (TESOL) at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in TEFL (TESOL) at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Level 7 Diploma in Teaching English as a Foreign Language (TEFL) - QLS Endorsed
Delivered Online On Demand4 weeks
£105

Reception perfection (In-House)

By The In House Training Company

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Reception perfection (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Telephone Sales - outbound (In-House)

By The In House Training Company

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Telephone Sales - outbound (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry