1145 Listening courses in Cardiff delivered Online

🌟 Unlock the Power of Person-Centered Care: Enroll Now! 🌟 Are you ready to revolutionize your approach to caregiving? Dive into the transformative world of Person-Centered Care with our comprehensive course! Whether you're a seasoned healthcare professional or an individual seeking to enhance your caregiving skills, this course is your gateway to a more empathetic, effective, and fulfilling practice. Why Person Centered Care? Person-Centered Care isn't just a method; it's a philosophy that places the individual at the heart of care delivery. 🌺 In a world where healthcare can sometimes feel impersonal and fragmented, Person-Centered Care redefines the standard by prioritizing the unique needs, preferences, and values of each person. By fostering authentic connections and building trust, practitioners can create environments where individuals feel heard, respected, and empowered in their own care journey. In this course, you'll explore the principles and practices of Person-Centered Care, gaining valuable insights into communication techniques, holistic assessment strategies, and collaborative decision-making processes. Through real-life case studies and interactive exercises, you'll learn how to tailor care plans to meet the diverse needs of individuals across the lifespan, fostering a culture of dignity, autonomy, and compassion. Benefits of Taking Our Person Centered Care Course ✨ Enhanced Communication Skills: Develop the art of active listening, empathy, and effective communication to build meaningful connections with those in your care. ✨ Individualized Care Plans: Learn how to create personalized care plans that honor each person's unique identity, preferences, and cultural background. ✨ Empowerment and Autonomy: Empower individuals to actively participate in their care decisions, fostering a sense of autonomy, dignity, and self-worth. ✨ Improved Outcomes: By placing individuals at the center of care, you'll contribute to improved health outcomes, increased satisfaction, and enhanced overall well-being. ✨ Professional Growth: Expand your skill set and differentiate yourself as a compassionate and person-centered caregiver in an increasingly competitive healthcare landscape. Who is This For? Our Person-Centered Care course is designed for a diverse range of individuals and professionals, including: 👩‍️ Healthcare Practitioners: Nurses, physicians, therapists, and allied health professionals seeking to deepen their understanding of person-centered approaches to care delivery. 👨‍👩‍👧‍👦 Caregivers: Family caregivers, home health aides, and individuals providing care for loved ones at home or in community settings. 👩‍🏫 Students: Students pursuing careers in healthcare, social work, psychology, or related fields, eager to integrate person-centered principles into their practice from the outset. 👴👵 Long-Term Care Professionals: Professionals working in long-term care facilities, assisted living communities, and hospice settings, committed to enhancing the quality of life for older adults and individuals with complex care needs. Career Path Embarking on the journey of Person-Centered Care opens up a myriad of opportunities for professional growth and advancement: 🌿 Clinical Settings: Apply person-centered principles in hospitals, clinics, and primary care settings to optimize patient outcomes and satisfaction. 🌿 Long-Term Care: Lead culture change initiatives in long-term care facilities, transforming organizational practices to prioritize resident-centered care. 🌿 Community Health: Partner with community organizations and advocacy groups to promote person-centered approaches to health and wellness in diverse populations. 🌿 Education and Training: Share your expertise as an educator or consultant, empowering future generations of caregivers to embrace the transformative power of person-centeredness. Don't miss your chance to join the movement towards a more compassionate and individualized approach to care. Enroll in our Person-Centered Care course today and embark on a journey that will not only transform your practice but also touch the lives of those you serve. Together, let's make Person-Centered Care the standard of care for generations to come! 🌟 Course Curriculum Module 1 The Principles of Person-Centred Care The Principles of Person-Centred Care 00:00 Module 2 Benefits of Person-Centred Care Benefits of Person-Centred Care 00:00 Module 3 Implementing Person-Centred Care Implementing Person-Centred Care 00:00 Module 4 Person-Centred Care Practices Person-Centred Care Practices 00:00 Module 5 Challenges and Solutions in Implementing Person-Centred Care Challenges and Solutions in Implementing Person-Centred Care 00:00 Module 6 Implementing Person-Centred Care in Practice Implementing Person-Centred Care in Practice 00:00 Module 7 Person-Centred Care in Specialized Settings Person-Centred Care in Specialized Settings 00:00 Module 8 Person-Centred Care in Community-based Settings Person-Centred Care in Community-based Settings 00:00 Module 9 Person-Centred Care in Chronic Care Settings Person-Centred Care in Chronic Care Settings 00:00 Module 10 Person-Centred Care in End-of-Life Care Settings Person-Centred Care in End-of-Life Care Settings 00:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Are you looking to improve your current abilities or make a career move? Our unique Service Helpdesk & Technical Support course might help you get there! Expand your expertise with high-quality training - study the Service Helpdesk & Technical Support course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Service Helpdesk & Technical Support online training course. This Diploma in Service Helpdesk & Technical Support at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The Service Helpdesk & Technical Support course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Service Helpdesk & Technical Support course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Service Helpdesk & Technical Support training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Service Helpdesk & Technical Support Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Service Helpdesk & Technical Support course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Service Helpdesk & Technical Support course: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Service Helpdesk & Technical Support at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Service Helpdesk & Technical Support course. This course is open to everybody. Requirements Service Helpdesk & Technical Support You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are ready to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in Service Helpdesk & Technical Support at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Service Helpdesk & Technical Support at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00

Course Overview Communication is a crucial life skill that can open doors to many opportunities in our personal and professional lives. It is essential for conducting business, forming personal relationships and expressing ourselves.  In this Winning Communication Skills for Telephone, Conference Calls course, you will explore the secrets to effective communication. It will teach you techniques, tips and strategies that will help you to become an excellent communicator, as well as teach you best practices for talking with clients, and on the phone. You will learn the art of listening, body language etiquette in the workplace, and much more. It will equip you with the communication skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Winning Communication Skills for Telephone, Conference Calls has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Winning Communication Skills for Telephone, Conference Calls is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Winning Communication Skills for Telephone, Conference Calls is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Winning Communication Skills for Telephone, Conference Calls is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Winning Communication Skills for Telephone, Conference Calls, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Winning Communication Skills for Telephone, Conference Calls will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Winning Communication Skills for Telephone, Conference Calls to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Classes from A1 to C2 level of the CEFR (Common European Framework of Reference for Languages). A1 - A2 Beginners Let’s start learning French! With this course you will learn the basic elements and key phrases of the French language from the very beginning. You might know a few words and expressions already, but what about making your visit more authentic by interacting with people once you are there? The exercises and activities in this course will build your confidence with useful expressions, pronunciation, grammar practice, verb drills (present tense of most common verbs) and speaking/listening activities, games and quizzes will be included along the way. The syllabus: French language sounds are unique, so you need to know how to pronounce each sound correctly. This course will aim not only at building your confidence when speaking French but also to sound French! Greetings, formal and informal address; how to introduce yourself/ introduce others, ask for something in cafés and restaurants, giving/exchange details, understanding numbers and prices, talking about jobs and family, where you live; asking and understanding directions and other basic vocabulary when going around shopping; you will also learn some cultural traits and fun facts about French people. B1 - B2 Intermediate Now that you know some French, why not improve your language skills further?The intermediate course is structured around grammar activities (such as prepositions, combined articles and pronouns), verb drills (past tenses, progressive forms, future tense), comprehension activities, short stories, common idiomatic expressions, games and quizzes. The syllabus: describing people, booking hotels, booking accommodation online and via emails, more about numbers, describing places, expressing admiration, enquiring about services such as public transport; talking about homes, finding a house; expressing likes and dislikes, shopping (markets), buying shoes and clothes, expressing preferences, writing invitations, giving your opinion, making suggestions, buying tickets, understanding directions, describing situations in the past; making plans for the future. C1 - C2 Advanced The advanced course is designed for students who already know French but want to take their knowledge further in order to hone their skills in all aspects of the language learning. With the advanced course, the student will have the opportunity to learn the grammar and vocabulary acquired with the intermediate course, but more in depth with more listening and practical activities and role play. The focus of this course is to prepare the student to live in a French speaking country. The teaching approach will also include a variety of newspapers articles (short at the beginning and longer articles as the student progresses further). The articles are used as conversation topics in order to hone vocabulary and grammar skills. Short videos from trusted resources will also be used for speaking practice during the class to boost fluency and to learn new common expressions. This course may include writing tasks about specific topics which the student will discuss during the class with the teacher. The syllabus: Includes talking about saying what you have done recently using a variety of verbs and expressions, referring to events in the past using the imperfect tense and the past tense, understanding the weather forecast, making suggestions, understanding and giving instructions, comparing things, giving reasons, solving problems, discussing preferences, asking for and giving advice, talking about holidays, making plans for the future. French school support tuition. We provide help to students who need support with homework in order to pass their exams. Ad hoc extra activities and grammar notes can be provided to revise and consolidate the notions acquired at school. Help with short essay writing and proof reading also available. Online French classes: The online classes are delivered via Skype and classes can be for individuals and for small groups. We can prepare you for DELF B1 (Diplôme d’études en langue Française).

Advance your knowledge and skills in safeguarding children with our Level 3 course. Gain a comprehensive understanding of child protection policies, risk assessment techniques, and effective intervention strategies to ensure the safety and well-being of children in various settings.

 Supervising others is a skill that has undergone a change in the information age and globalisation. Increase your skills, knowledge and information of professional supervision with this course! Description: Supervising others is considered to be one of the toughest occupations. Between dealing with your own time and activities, helping your colleagues take care of issues and finish assignments, and helping different managers, your day can fill up before you know it. This course will enable managers to end up being more productive. They will likewise turn out to be more capable of assigning, managing time, setting goals and desires (for themselves as well as other people), provide feedback, resolve conflicts, and regulate discipline. Who is this course for? New supervisors or anyone who is interested in a supervisory position. Team leaders. Part time supervisors. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Professional Supervisor Training Course will be very beneficial and helpful, especially to the following professionals: Supervisor at different workplaces. Counselor. Social Worker. Teacher. Instructor. Human Resources. Management. Supervisor Module One - Getting Started 01:00:00 Module Two - Setting Expectations 01:00:00 Module Three - Setting Goals 00:30:00 Module Four - Assigning Work 01:00:00 Module Five - Degrees of Delegation 01:00:00 Module Six - Implementing Delegation 00:30:00 Module Seven - Providing Feedback 00:30:00 Module Eight - Managing Your Time 00:30:00 Module Nine - Resolving Conflict 00:30:00 Module Ten - Tips for Special Situations 00:30:00 Module Eleven - A Survival Guide for the New Supervisor 00:30:00 Module Twelve - Wrapping Up 00:30:00 Supervisor Skills Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Active Listening Techniques 00:15:00 Communication Skills 00:30:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Activities Professional Supervisor Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Professional Supervisor Training Course 00:20:00 Final Exam Final Exam- Professional Supervisor Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal

Description: Society is comprised of everyone, including children and the elderly. These two groups of people require a lot care

English is the dominant language in industries such as Education, Media, Aviation, Finance, Manufacturing, Tourism, Hospitality, Healthcare, etc. and it is the language of choice for business communication, especially in today's interconnected, globalized marketplace. It is also used across multiple mediums to educate, entertain and inform people globally. The Complete English Course - Intermediate Level is designed to take your English language skills to the next stage with high-quality lessons. This course will develop greater control of English grammar, including more sophisticated areas like conditionals. You will be able to express and understand key information about typical situations such as work, school or leisure. You will learn to use English to describe experiences and events, dreams, hopes and ambitions and briefly give explanations for opinions and plans. The course covers vocabulary for holidays, people in your life, food, numbers, cell phones, describing events and more. The course also teaches you present simple perfect, modals and the first conditional. What You'll Learn The #1 Interactive English Course for Intermediate. At the end of this course, you will have a deep knowledge of English - Intermediate Level. Reach your English language goals now and in the future, increasing your opportunities for both personal and professional success. English speaking, English pronunciation, English writing, English grammar rules and patterns including English verbs with the accent on English tenses, English vocabulary, English conversation and communication skills. The interactive board helps the visual learners and the immersion method used for teaching accelerates the learning speed, the comprehension of spoken English and fluency. Speaking real, grammatically correct English fluently, effortlessly and confidently. Improve your listening and comprehension skills with native English through ear training and visual learning thanks to the native English speaking teacher, interactive board and included .pdf materials. Be confident regarding your English skills (B1 level, intermediate English) with lots of practice after every lesson. Requirements Beginner Level of English is required. Videos are in English. Native English Speaking Teacher. Included Free Demo Lessons and .pdf materials. Who Is This Course For? Anyone who wants to learn English fast and easy. This course is designed for students with Beginner Level of English. Anyone who wants to master the intermediate level of the English language. We strongly recommend taking our 'Complete English Course - English Speaking - English Grammar' before taking this course. Introduction English Intermediate- Possession FREE 00:17:00 English Intermediate- Spelling FREE 00:11:00 English Intermediate- Zero conditional 00:08:00 English Intermediate- First conditional 00:07:00 English Intermediate- Demonstrative Pronoun and Adjective 00:10:00 English Intermediate- Contractions 00:17:00 English Intermediate- Exploring Adjectives 00:12:00 English Intermediate- Age 00:05:00 English Intermediate- Making offers and suggestions 00:07:00 English Intermediate- Making a request 00:05:00 English Intermediate- Want 00:09:00 English Intermediate- Expressing Time 00:07:00 English Intermediate- Like 00:08:00 English Intermediate- Phrasal Verbs 00:10:00 English Intermediate- Say and tell 00:06:00 English Intermediate- Adverbs of quantity 00:07:00 English Intermediate- Prepositions of place 00:07:00 English Intermediate- Prepositions of movement 00:06:00 English Intermediate- Verbs of the senses 00:08:00 English Intermediate- Have got 00:07:00 English Intermediate- Compound nouns 00:06:00 English Intermediate- Comparative and superlative adjectives 00:11:00 English Intermediate- Comparisons of equality 00:10:00 English Intermediate- Kinds of Adverbs 00:06:00 English Intermediate- So or such 00:07:00 English Intermediate- Question tags 00:09:00 English Intermediate- Enough 00:08:00 English Intermediate- Present perfect with since, for and just 00:05:00 English Intermediate- Already 00:05:00 English Intermediate- Ever and how long 00:04:00 English Intermediate- American and British English 00:08:00 English Intermediate- Past habit 00:04:00 English Intermediate- Recap of the Past Perfect 00:06:00 English Intermediate- Future Tense 00:06:00 English Intermediate- Past Tense 00:06:00 English Intermediate- Present Tense 00:07:00 Course Certification