940 Listening courses in Cardiff delivered On Demand

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling. The course doesn't cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways! The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships. The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions.

🌟 Unlock the Power of Healing with Bereavement Training 🌟 Are you ready to embark on a journey of compassion, understanding, and support? Welcome to Bereavement Training, where empathy meets expertise, and healing begins.   Why Bereavement Training? In a world where loss is an inevitable part of life, having the skills to navigate grief and support others through their darkest times is invaluable. 🕊️ Bereavement Training provides you with the tools, knowledge, and insight needed to effectively assist individuals and communities in coping with loss and bereavement. Benefits of Taking Our Bereavement Training Course   🌈 Comprehensive Understanding: Gain a deep understanding of the grieving process, including its emotional, psychological, and social dimensions. Learn how to recognize and address various manifestations of grief, from denial to acceptance.   💼 Practical Techniques: Acquire practical skills and techniques for providing support and comfort to those experiencing loss. From active listening to empathetic communication, you'll learn how to create a safe and nurturing environment for individuals to express their emotions.   🤝 Building Resilience: Discover strategies for fostering resilience and coping mechanisms in both yourself and others. Learn how to navigate the complexities of grief while maintaining your own emotional well-being.   📚 Current Research and Best Practices: Stay up-to-date with the latest research findings and best practices in the field of bereavement support. Our course integrates evidence-based approaches to ensure you're equipped with the most effective tools and strategies.   🎓 Professional Development: Whether you're a healthcare professional, counselor, social worker, or simply someone who wants to make a positive difference, our Bereavement Training course offers valuable professional development opportunities. Enhance your skill set and expand your career prospects with specialized training in bereavement support. Who is this for? Our Bereavement Training course is suitable for anyone passionate about helping others navigate the complexities of grief and loss. Whether you're a healthcare professional seeking to enhance your patient care skills, a counselor or therapist looking to specialize in bereavement support, or simply an empathetic individual eager to make a meaningful difference in your community, this course is for you. Career Path Upon completing our Bereavement Training course, you'll be equipped with the knowledge, skills, and confidence to pursue various career paths in the field of bereavement support. Potential career opportunities include:   🏥 Healthcare Settings: Work as a grief counselor or bereavement coordinator in hospitals, hospices, and other healthcare facilities, providing crucial support to patients and their families during times of loss.   🧠Mental Health Services: Join the ranks of mental health professionals specializing in grief therapy and support, offering counseling and therapeutic interventions to individuals struggling with bereavement.   👥 Community Organizations: Partner with community organizations and non-profits dedicated to supporting individuals and families affected by loss. Lead support groups, facilitate workshops, and organize outreach initiatives to foster healing and resilience within your community.   📚 Education and Training: Share your expertise by becoming a bereavement educator or trainer, providing workshops, seminars, and continuing education opportunities for professionals seeking to enhance their bereavement support skills.   Enroll Today and Embrace the Power of Compassionate Support Don't miss out on the opportunity to make a profound difference in the lives of those experiencing grief and loss. Enroll in our Bereavement Training course today and embark on a journey of healing, compassion, and growth. Together, let's transform grief into resilience and darkness into light. 🌟   FAQs (Frequently Asked Questions) 1. What is bereavement training? Bereavement training is a specialized course designed to equip individuals with the knowledge, skills, and tools needed to provide support to those experiencing grief and loss. This training encompasses a wide range of topics, including understanding the grieving process, effective communication techniques, and strategies for promoting resilience and coping. 2. Who can benefit from bereavement training? Bereavement training is beneficial for anyone who interacts with individuals experiencing grief and loss, including healthcare professionals, counselors, social workers, clergy members, educators, and community volunteers. Additionally, individuals who have experienced their own loss may find bereavement training valuable for gaining a deeper understanding of the grieving process and learning how to navigate their own emotions. 3. What topics are covered in bereavement training? Bereavement training covers a variety of topics related to grief and loss, including the psychological, emotional, and social aspects of grief, cultural considerations, communication skills, ethical considerations, and self-care strategies for providers. Additionally, some courses may include modules on specialized topics such as grief in children, traumatic loss, and complicated grief. 4. How long does bereavement training take to complete? The duration of bereavement training can vary depending on the provider and the format of the course. Some programs may be completed in a few days or weeks, while others may be more extensive and span several months. Online courses may offer flexibility in terms of scheduling and self-paced learning options. 5. Is bereavement training only for professionals? While bereavement training is valuable for professionals working in healthcare, counseling, and social services, it is also beneficial for anyone interested in supporting individuals experiencing grief and loss. Many courses are open to individuals from diverse backgrounds, including volunteers, caregivers, educators, and concerned community members. 6. How can I find a reputable bereavement training program? When seeking a bereavement training program, it's important to research and evaluate potential providers to ensure they offer high-quality, evidence-based instruction. Look for programs that are accredited, taught by experienced instructors, and have positive reviews or testimonials from past participants. Additionally, consider reaching out to professional organizations or local hospices for recommendations. 7. Can I receive continuing education credits for completing bereavement training? Some bereavement training programs may offer continuing education credits for healthcare professionals, counselors, and social workers. Be sure to check with the provider or accrediting body to confirm eligibility and requirements for obtaining CEUs. 8. Will bereavement training prepare me to work with diverse populations? Yes, bereavement training typically includes content on cultural competence and working with diverse populations. This may include discussions on how cultural beliefs, values, and traditions influence the grieving process, as well as strategies for providing culturally sensitive support to individuals and families from different backgrounds. Course Curriculum Module 1_ Understanding Bereavement. Understanding Bereavement. 00:00 Module 2_ Cultural and Religious Perspectives on Death and Mourning. Cultural and Religious Perspectives on Death and Mourning. 00:00 Module 3_ Supporting Children and Adolescents through Grief. Supporting Children and Adolescents through Grief. 00:00 Module 4_ Supporting the Dying and Their Families. Supporting the Dying and Their Families. 00:00 Module 5_ Self-Care for Professionals Supporting the Bereaved. Self-Care for Professionals Supporting the Bereaved. 00:00

Unlock your teaching potential with our comprehensive Teaching Strategies Course! Whether you're a new educator or a seasoned pro, this course provides practical tools and techniques to differentiate instruction, manage behavior, and promote critical thinking. Enroll today and transform your teaching practice!

This course explores why our energy system can become blocked and the impact those blocks have on our physical and mental health. We look at methods to clear those blocks and to be able to restore balance to the Aura and Chakra system. We explore in detail the intrinsic power of the Aura and Chakra systems and how they interact with the physical and emotional self.

Getting Started The ILM Level 2 Award in Effective Mentoring Skills course is designed for individuals who are seeking to acquire comprehensive knowledge and practical skills to effectively mentor others in various settings. Whether it's within an organisation, the voluntary sector, or community groups, this course aims to equip you with the necessary expertise to support and guide others in their career development and educational pursuits. By delving into the particulars of mentoring, you will gain the insight and tools needed to make a meaningful impact within your respective spheres of influence. Key Benefits For Learners Gain a comprehensive insight into the role and nature of mentoring, including its impact on professional development and organisational success. Acquire and apply advanced mentoring skills to critically evaluate personal performance, while utilising key listening and questioning techniques to facilitate meaningful and impactful interactions. Develop a thorough understanding of how to strategically organise mentoring activities and meticulously plan and execute effective mentoring sessions that drive tangible results. Engage in reflective practices to assess personal performance, define objectives, monitor progress, and identify necessary actions for continuous improvement and success. For Organisations Enables employees to acquire the necessary skills and knowledge to become effective mentors within their respective roles. Fosters a culture of mentoring within the organisation by introducing key skills and techniques essential for successful mentoring. Key Highlights This qualification is intended for learners who wish to start a career in mentoring in an organizational context. It is also ideal for existing coaches and mentors. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The ILM Level 2 Award in Effective Mentoring Skills course can open many career pathways including, but not limited to: Training Manager, with an estimated average salary of £30,163 per annum Academic Mentor, with an estimated average salary of £33,156 per annum Business Mentor, with an estimated average salary of £37,216 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials 25% off membership with EMCC UK for all ILM learners studying for a coaching and mentoring qualification. Assessment For each module you study, you will complete a written assignment of 1500-2000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements The ILM Level 2 Award in Effective Mentoring Skills course is designed for individuals who wish to understand mentoring and develop their mentoring skills to effectively mentor others. To be eligible for this course, you must: Be 18 years of age and over Have some work experience as a mentor or related role Possess the ability to complete the Level 2 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Why gain a ILM Qualification? The ILM Level 2 Award in Effective Mentoring Skills course is designed for individuals who wish to understand mentoring and develop their mentoring skills to effectively mentor others. The course is designed to provide in-depth knowledge and practical skills in the field of mentoring. It consists of two comprehensive modules: "Understanding Mentoring" and "Developing Mentoring Skills." These modules cover a wide range of topics including the principles of effective mentoring, communication techniques, goal setting, feedback methods, and strategies for building successful mentoring relationships. By completing the course, you will gain a thorough understanding of mentoring and develop the necessary skills to become successful mentors. Successful completion of the course could lead you to progression to a range of qualifications including: • ILM Level 3 Certificate in Effective Coaching and Mentoring • ILM Level 3 Award or Certificate in Leadership & Management ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. Through the collaboration with European Mentoring and Coaching Council UK (EMCC UK), both existing ILM coaching and mentoring learners and those newly qualified coaches/mentors will have access to the membership of the Council at a discounted price (25% off EMCC UK annual membership fee), plus up-to-date guidance, thought leading support via joint webinars and CPD events. An ILM level 3 learners would be an affiliate EMCC UK member. Whilst an ILM level 5 leaners would fall into the associate membership and ILM level 7 learners would either qualify for the associate or professional membership. ILM learners who successfully become an EMCC UK member will have access to their resources. ILM learners will also receive documents including competency frameworks as well as a range of free resources including access to the International Journal, free e-books, discounted publications and research papers. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Understanding Mentoring Reference No : 8584-200 Credit : 2 || TQT : 20 LEARNING OUTCOME 1. Understand the role of the mentor and the benefits of mentoring. 2. Understand what makes a mentor effective in their role. 3. Understand how to organise mentoring. UNIT2- Developing Mentoring Skills Reference No : 8584-201 Credit : 3 || TQT : 30 LEARNING OUTCOME 1. Be able to commence mentoring sessions to develop an individual. 2. Be able to undertake 3 hours of effective mentoring. 3. Be able to review their own performance as a mentor. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

You do not need any lectures regarding the importance of Maths and English, do you? To suffice, one is the language of science, and the other is the international language. Unfortunately, we often struggle in both, thanks to the lack of a solid base. Our Learning Maths & English GCSE bundle can give you a firm foundation or help you to pass your GCSE exam with flying colours! This Learning Maths & English GCSE bundle consists of 12 individual courses. This bundle can be primarily divided into two parts. The first part, consisting of six courses, covers fundamentals and advanced mathematics. You will learn the basic concepts of Algebra, high school maths, as well as advanced maths and calculus. The other six courses deal with English language essentials. You will gain an understanding of GCSE English, TESOL, spelling, punctuation, and basics of grammar etc. Moreover, you will learn 200 common English idioms and phrases along with essay writing in English. Be the master of numbers and letters, then? Enrol immediately in this Learning Maths & English GCSE and firm your base. Happy learning! Along with this Learning Maths & English GCSE Course - CPD Accredited course, you will get 11 premium courses, an originalhardcopy, 12 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Learning Maths & English GCSE Course - CPD Accredited Bundle Consists of the following Premium courses: Course 01: Functional Skills Maths Level 2 Course 02: Mathematics Fundamentals Course 03: Algebra Fundamentals Course 04: Calculus Level 1 - Learn Differentiation Course 05: Advanced Mathematics Course 06: High School Math Course 07: GCSE English Course 08: Diploma in TEFL/TESOL Course 09: Functional Skills: English Course 10: English Spelling, Punctuation, and Grammar Basic Course Course 11: 200 Common English Idioms and Phrases Course 12: Essay Writing in English Learning Outcome Upon completion of this Learning Maths & English GCSE bundle, you will be able to - Learn about major mathematical concepts such as Decimal numbers, Rational Numbers, Approximation etc Understand the BODMAS Simplification Rule Consolidate your understanding of fundamental mathematics Learn differential calculus Understand advanced mathematical ideas such as Matrices, Trigonometric Functions and Trigonometric Functions Comprehend the rudiments of English Grasp sentence structure, verb usage, capitalisation and punctuation rules in detail Learn 200 common English idioms and phrases Enrol now in Learning Maths & English GCSE Course - CPD Accredited to advance your career, and use the premium study materials from Apex Learning. Curriculum of the Bundle Course 01: Functional Skills Maths Level 2 Module 1: Numbers and Negative Numbers Module 2: Multiples Factors Module 3: Fractions and Power Module 4: Percentages Module 5: Expressions Module 6: Decimals Module 7: Ratio and Proportion Module 8: Exponents and Radicals Module 9: Graphs Module 10: The Profit and Loss Module 11: Perimeter and Area Module 12: Averages Module 13: Probability Course 02: Mathematics Fundamentals Integers (Directed Numbers) Factors and Multiples Fractions Simplification Rule : BODMAS Decimal numbers Rational Numbers Approximation Estimation and Scientific Notation or Standard form Percentage Ratio and Proportion Unitary Method and its Applications Profit , Loss, discount and Tax Course 03: Algebra Fundamentals Introduction Fundamental concepts on Algebraic Expressions Operations on Algebraic Expressions Indices ( Exponents) Multiplication and Division of Algebraic expressions Brackets in Algebra Linear equations in one variable Algebraic Identities Formula : Change of subject of formula Linear Inequalities Resolve into factors Algebraic Fractions Coordinate axis - points and Line graph System of simultaneous linear equations in two variables Polynomials Quadratic Polynomials Quadratic Equations Course 04: Calculus Level 1 - Learn Differentiation Section 01: Introduction Section 02: Fundamental Rules for Differentiation Section 03: Differentiation of Trigonometric Functions Section 04: Differentiation of Exponential Functions Section 05: Differentiation of Logarithmic Functions Section 06: Revision Section 0on Chain Rule Section 07: Differentiation of inverse Trig Function Section 08: Differentiation of Hyperbolic Trig Functions Section 09: Differentiation of Implicit functions Section 10: Logarithmic Differentiation Section 11: Differentiation of Parametric Functions Section 12: Differentiation of Higher order derivatives Course 05: Advanced Mathematics Unit 01: Introduction Unit 02: Mathematical Logic Unit 03: Matrices Unit 04: Trigonometric Functions Unit 05: Pair of Straight Line Unit 06: Lines & Planes Unit 07: Linear Programming Course 06: High School Math Introduction Functions Quadratic Equations Co-ordinate Geometry Sequence and series Binomial Theorem Differentiation Tangents and Normals Stationary Points & Curve Sketching Second Derivative Test (Maximum & Minimum Points) Simultaneous Linear equations Essential Revision Course 07: GCSE English Module 01: Introduction to GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C Module 06: Cambridge English Exercise 1-4 Module 07: Cambridge English Exercise 5 Module 08: Cambridge English Exercise 6 Course 08: Diploma in TEFL/TESOL Module 01: Introduction to English Language Teaching & Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment Course 09: Functional Skills: English Module 1: Introduction to the Course Module 2: Basics of Grammar Module 3: The Basics of Sentence Module 4: Structure of Sentence Module 5: Question Module 6: Punctuation & Capitalisation Module 7: Spelling Module 8: Common Mistakes & Ways to Improve Course 10: English Spelling, Punctuation, and Grammar Basic Course Module 1: Introduction to the Course Module 2: The Basics of Grammar Module 3: The Basics of Sentence Module 4: Structure of Sentence Module 5: Question Module 6: Punctuation and Capitalisation Module 7: Spelling Module 8: Common Mistakes & Ways to Improve Course 11: 200 Common English Idioms and Phrases Section 01: Introduction Section 02: Idioms and Phrases Unit 1 Section 03: Idioms and Phrases Unit 2 Section 04: Idioms and Phrases Unit 3 Section 05: Idioms and Phrases Unit 4 Section 06: Idioms and Phrases Unit 5 Section 07: Idioms and Phrases Unit 6 Section 08: Idioms and Phrases Unit 7 Section 09: Idioms and Phrases Unit 8 Section 10: Idioms and Phrases Unit 9 Section 11: Idioms and Phrases Unit 10 Course 12: 200 Common English Idioms and Phrases Module 01: Introduction Module 02: The Narrative Essay Module 03: The Narrative Essay / part 2 Module 04: Introduction to the Essay 'Shooting an Elephant' Module 05: A reading of 'Shooting an Elephant' Module 06: Discussion on 'Shooting an Elephant' Module 07: Introduction to 2nd Essay - 'Most Important Day' Module 08: A reading - 'Most Important Day' Module 09: Discussion - 'Most Important Day' Module 10: Prompt for your own Narrative Essay CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Learning Maths & English GCSE Course - CPD Accredited bundle. Requirements This Learning Maths & English GCSE Course - CPD Accredited course has been designed to be fully compatible with tablets and smartphones. Career path Building a solid foundation in maths and English will benefit you in every career prospect. Specifically, This Learning Maths & English GCSE course will lead you to some particular career opportunities, such as; Teacher - £30,000 - £41,000 Annually Private Tutor - £20,00 - £25.00 Annually Finance Manager - £50,000 - £60,000 Annually Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Functional Skills Maths Level 2) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This course is designed to elevate your customer service skills and provide you with the tools to create exceptional customer experiences. Through this course, you will learn the art of effective communication, active listening, and customers' problem-solving skills with confidence. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Customer Service Course Training Overview This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who should take this course? This comprehensive customer service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service. This customer service course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the customer service course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirements There are no academic entry requirements for this interior design staging certification course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This interior design staging certification course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business Start-Up course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business Start-Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Business Start-Up, as well as knowledge of the first steps in this course, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business Start-Up course, you will be able to: Understand the steps for a start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Business Start-Up course. Other courses are included with Business Start-Up Bundle Course Course 01:Business Start-Up Course 02: Minute Taking Course Course 03: Level 2 Diploma in Business Administration Course 04: Level 5 Diploma in Business Analysis Course 05: Level 3 Business Administration Course 06: Level 7 Business Management Course Course 07: Level 1 Business Management Course 08: Level 7 Diploma in Facilities Management Course Course 09: Level 5 Diploma in Risk Management Course ***Others Included in this Business Start-Up Bundle Course Free 9 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Business Start-Up Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- ***Minute Taking Course*** Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings -------------- ***Level 7 Business Management Course*** Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law -------------- ***Level 2 Diploma in Business Administration*** Module 01: Communication in a Business Environment Module 02: Principles of Providing Administrative Services Module 03: Principles of Business Document Production and Information Management Module 04: Understand Employer Organisations Module 05: Manage Personal Performance and Development Module 06: Develop Working Relationships with Colleagues Module 07: Manage Diary Systems Module 08: Produce Business Documents Module 09: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms -------------- ***Level 1 Business Management*** Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises -------------- ***Level 3 Business Administration*** Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management -------------- ***Level 5 Diploma in Business Analysis*** Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage -------------- ***Level 7 Diploma in Facilities Management Course*** Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law -------------- ***Level 5 Diploma in Risk Management Course*** Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan -------------- Assessment Method After completing each module of the Business Start-Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Business Start-Up course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Start-Up course is ideal for anyone who wants to start up his own business. Requirements There are no specific requirements for this Business Start-Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Business Start-Up course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Receptionist : Office Admin and Reception Skills developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course Course 01: Receptionist : Office Admin and Reception Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Copy Writing Course Course 07: Level 2 Customer Service Course 08: Level 1 Certificate in Well-being Course 09: Mental Health Support Worker Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Telephone etiquette will help you to learn how to interact with clients and make sure the conversation goes smoothly. Improve your phone skills today.