964 Listening courses in Cardiff delivered On Demand

Need to brush up on your English and Maths without dusting off your old school uniform? This course gives you a clear, no-fuss way to sharpen your skills from home. Whether you're aiming to boost your CV, apply for further study, or just want to feel a bit more confident with numbers and words, Functional Skills English Level 2 and Functional Skills Maths Level 2 are smart moves. You won’t find any long-winded lectures here—just straightforward learning that actually makes sense. Built for busy people with real lives, this course is designed to slot into your day without causing a headache. You’ll work at your own pace, sharpen your English and Maths with practical, everyday uses, and walk away knowing you’ve got what you need for work, further education or daily life. Employers across the UK recognise these qualifications, so if your calculator’s been gathering dust and you still mix up “there,” “their,” and “they’re,” now’s your chance to change that—with zero fluff and no gimmicks. This bundle includes the following courses: Course 01: Functional Skills English Level 2 Course 02: Functional Skills Maths level 2 Key Features The key features of this Functional Skills English Level 2 & Functional Skills Maths Level 2 course are below: Accredited by CPD Instant e-certificate Fully online, interactive Functional Skills English and Maths Level 2 course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Functional Skills English Level 2 & Functional Skills Maths Level 2 course to excel! How You will be Benefited from Functional Skills English Level 2 & Functional Skills Maths Level 2 All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Course Curriculum : Functional Skills English Level 2 Module 01: Linguistics Module 02: Teaching Grammar and Vocabulary Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Question Module 06: Punctuation & Capitalisation Module 07: Spelling Module 08: English Pronunciation Module 09: Teaching Receptive Skills: Reading Module 10: Teaching Productive Skills: Writing Module 11: Teaching Receptive Skills: Listening Module 12: Teaching Productive Skills: Speaking Functional Skills Maths Level 2 Integers ( Directed Numbers) Factors and Multiples Fractions Simplification Rule : BODMAS Decimal numbers Rational Numbers Approximation Estimation and Scientific Notation or Standard form Percentage Ratio and Proportion Unitary Method and its Applications Profit , Loss, discount and Tax Learning Outcomes Increase your knowledge of English linguistics Learn on how to teach grammar and vocabulary Understand punctuation, capitalisation and spelling Develop the abilities required for teaching reading, writing, listening and speaking skill Understand in-depth of integers, factors and multiples Learn the classification of fractions Improve your knowledge on decimal numbers and rational numbers Accreditation All of our courses included in this Functional Skills English Level 2 & Functional Skills Maths Level 2 bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Functional Skills English Level 2 & Functional Skills Maths Level 2 course, you will immediately be sent digital certificates for the bundle courses. CPD 20 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This Functional Skills English Level 2 & Functional Skills Maths Level 2 course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this course is ideal for: Individuals seeking versatile communication and analytical skills enhancement. Job aspirants aiming to strengthen numerical and literacy proficiency. Those wanting to refine problem-solving abilities for various contexts. Students desiring a comprehensive skill set for future academic pursuits. Professionals looking to boost communication and analytical capabilities in their careers. Requirements There are no formal requirements for this Functional Skills English Level 2 & Functional Skills Maths Level 2 bundle courses to be enrolled. Career path After completing this Functional Skills English Level 2 & Functional Skills Maths Level 2 Course you will have a variety of careers to choose from. The following job sectors of Functional Skills English Level 2 & Functional Skills Maths Level 2 are: Data Analyst Administrative Assistant Retail Supervisor Customer Service Representative Teaching Assistant Logistics Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Functional Skills English course might help you get there! Expand your expertise with high-quality training - study the Functional Skills English course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Functional Skills English online training course. The Functional Skills English course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Functional Skills English course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Functional Skills English course. This Functional Skills English training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Functional Skills English Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Functional Skills English course: Module 01: Linguistics Module 02: English Pronunciation Module 03: Teaching Grammar and Vocabulary Module 04: Teaching Receptive Skills: Reading Module 05: Teaching Productive Skills: Writing Module 06: Teaching Receptive Skills: Listening Module 07: Teaching Productive Skills: Speaking Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Functional Skills English course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Functional Skills English course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Functional Skills English course. Career path After completing this Functional Skills English course, you are to start your career or begin the next phase of your career. Certificates Certificate Accredited by CPD QS Digital certificate - £10 Certificate Accredited by CPD QS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you looking to improve your current abilities or make a career move? Our unique Performance Coaching and Mentoring Course might help you get there! Expand your expertise with high-quality training - study Performance Coaching and Mentoring and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Performance Coaching and Mentoring online training course. This Diploma in Performance Coaching course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! With this comprehensive Performance Coaching and Mentoring course, you can achieve your dreams and train for your ideal career. The Performance Coaching and Mentoring course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Performance Coaching and Mentoring training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Performance Coaching and Mentoring course today - gear up with the essential skills to set yourself up for excellence! Why Prefer This Performance Coaching Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Performance Coaching course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments. 24/7 tutor support. Start your learning journey with this Performance Coaching and Mentoring course straight away and take a step forward in securing a better future! Why should you choose the Performance Coaching and Mentoring course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPDQS after completing this course. Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Globally accepted standard structured lesson planning. Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Performance Coaching program in your own time, at your own pace Each of our students gets full 24/7 tutor support. Skills You Will Gain Performance management Personal communication Motivation techniques Interpersonal skills Leadership qualities ****Course Curriculum**** Here is the curriculum breakdown of this Performance Coaching and Mentoring course: Module 01: Introduction to Performance Coaching Coaching Versus Other Disciplines What Are the Benefits of Coaching? Performance Coach Required Skills, Roles, and Responsibilities Module 02: The Coach/Client Relationship Establishing a Relationship Core Elements of the Effective Coaching Relationship Effective Communication Listening Skills Asking Good Questions Giving Feedback Responsibilities Module 03: Coaching and Mentoring Models A General Introduction to Models The GROW Model The OUTCOMES Model The JOHARI Window The FLOW Model The SOS Model The Cyclical Mentoring Model The Double Matrix Mentoring Model Module 04: Ethical Aspects of Coaching and Mentoring The Association for Coaching's Guiding Principles Reputation Association for Coaching (AC) and European Mentoring and Coaching Council (EMCC) Code of Ethics, including: International Coach Federation (ICF) Standards of Ethical Conduct, including General Professional Conduct Professional Conduct with Clients Confidentiality and Privacy Conflicts of Interest Module 05: Effective Communication Skill Creating a Good Coaching & Mentoring Relationship Using Appropriate Language Listening at a Deep Level Asking Effective Questions Limiting Beliefs and Assumptions Giving Effective Feedback Communicating Non-Verbally Presence and Silence Module 06: Personal Skills Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 07: Management Skills Motivation Leading Delegation Decision Making and Problem-Solving Project Management Module 08: Organisational Skills Introduction to Organisational Skills Importance of Organisational Skills Organising Life Coach Business Organising Daily Work Organising Workplace Organising Tools Cultivating Organisational Habits Module 09: Motivation and Mindset What is Motivation? Types of Motivation History of Motivation Motivating Yourself Motivation and Inspiration Coaching and Motivation What is Mindset? Benefits of Mindset Coaching Mindset Coaching Life Coach vs Mindset Coach Module 10: Key Themes of NLP What is NLP? Pillars of NLP Models and Modelling NLP Presuppositions Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory What Is Stress? What Is the Inverted-U Relationship Between Stress and Performance? Optimal Pressure for Better Performance Module 12:Leadership Under Pressure What Is Leadership? Leadership Is About the People Qualities You Require to Be a Good Leader Safe Leader vs Real Leader Leadership to Create a High-Performance Environment 4 Key Leadership Skills to Thrive Under Pressure Module 13: Setting Up as a Coach Sustainable & Profitable Coaching Business Tips and Traps of Coaching Measurement of Coaching Ethics and Standards Terms and Conditions Toolkit for Coaching Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and provide you with feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £129 (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you will receive a Certificate Accredited by CPD that is recognised all over the UK and internationally. The pricing schemes are- 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Performance Coaching and Mentoring course do not require you to have any prior qualifications or experience. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. However, this could be a perfect match for, Anyone interested in this area Those who want to get professional expertise in this field Performance analyser Coaching Career Growth Hacker Motivational Leader Existing professionals looking for a certificate Requirements There are no previous knowledge requirements for the Performance Coaching and Mentoring program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. Career path The Performance Coaching and Mentoring course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Coaching Corporate trainer Personal trainer Sports Teacher Motivational Speaker Sports Coaching Fitness trainer Corporate Leader Mentor Entrepreneur

The bundle Social Care Management course is designed to help you build relationships with employers who provide Health and Welfare services throughout your studies. This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing wellbeing and social-care management profession. With our help, take the first significant step toward reaching your full potential now. The purpose of the Social Care Management qualification is to help students understand policy, management theory, and practice in health and social care. It allows students to engage with the challenges that professionals, service users, and policymakers face in their own country. It will provide knowledge that will help you work as an effective manager in the hospital/social care industry. The Social Care Management course combines theoretical and practical knowledge in the field of health and social care. The qualification will develop and improve knowledge and skills in areas such as change leadership, effective performance, planning and accountability, development, and team leadership. Learners will be prepared for a lot of occupations in health care administration and/or management.Identify characteristics of good research design in health or social care, and then apply research techniques, collect, and analyse data to complete a health or social care research project. Our Social Care Management course is designed to help you gain knowledge and basic professional employability skills in these fields. The course will give information that will support your capacity to operate as successful management in the hospital or social care business. Social Care Management course also provides both theoretical and practical knowledge in Health and Welfare service professions. This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and socialcare management profession. With our help, take the first significant step toward reaching your full potential now. This qualification takes these factors into account and addresses them, strengthening the learner's skill set for a managerial position. Learning Outcomes After completing bundle Social Care Management course, you will be able to: Describe the fundamentals of health and social-care management. Describe the concepts and principles of the NHS. Describe care and support planning. Know the importance of Person-centred Care. Develop effective communication and listening skills. Describe the concepts of Equality, Diversity and Rights concerning Health and Social-Care. Maintain health and safety regulations. Know about safeguarding in social care. Identify social risk and needs in health care. Why Choose Social Care Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Social Care Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***This Bundle Courses Course 01: Social Care Management Course 02: Social Worker: Social Work Diploma Course 03: Level 3 Award in Health and Social Care Course ***Others Included in This Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Social Care Management course] At the end of the Social Care Management course learners will gain knowledge of applications and in-depth analysis in the care sector, as well as management of health care issues. Graduates may find employment in the medical and wellbeing sectors as managers with managing or an interest in management. Careers may also develop in general hospital administration, quality assurance management, government healthcare coordination, or case management. After completing the Social Care Management course, learners will be able to understand social workers' responsibilities, including policies, procedures, and managerialism, as well as ethical problems and dilemmas in social work practice. Professionals have designed this bundle Social Care Management course to help you learn fast and efficiently, at your own speed and convenience. Course Curriculum of Module 1: A Quick Overview of Health and Social Care Module 2: Understanding Healthcare Module 3: Understanding Social Care Module 4: The UK Health System Module 5: Care and Support Planning Module 6: Person-Centred Care Module 7: Communication in Health and Social care Module 8: Developing Effective Communication Skills Module 9: Developing Listening Skills Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting Module 11: Responsibilities for Health and Safety Module 12: Safeguarding in Social Care Module 13: Identifying Social Risk and Needs in Health Care ----------------------- Course 02: ***Social Worker: Social Work Diploma Course Curriculum Module 01: Introduction to Adults Support Worker Module 02: Introduction to Psychology of Older Age - Part I Module 03: Psychology of Older Age - Part II Module 04: Impact of Mental Health in the Old Age Module 05: Dealing with Life Module 06: Enhancing Health and Wellbeing ----------------------- Course 03: ***Level 3 Award in Health and Social Care Course Course Curriculum Module 01: Equality, Diversity and Rights in Health and Social care Module 02: Human Growth and Development Module 03: Safeguarding in Health and Social-Care Assessment Method After completing each module of Social Care Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Social Care Management course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Social Care Management has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management. Requirements There are no specific requirements for Social Care Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in Social Care Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Social Care Management course will open doors and lead you to a wide range of sectors. Here are a few options: Occupational Therapist: £25,000 - £45,000 per year Psychologist: £20,000 - £55,000 per year Social Worker: £23,000 - £45000 per year Care Worker: £15,000 - £22,000 per year Certificates Certificate of completion Digital certificate - Included

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Leadership, Project Management and Data Analysis - 3 in 1 course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Leadership and Management at QLS Level 4 Personal Effectiveness - How to be an Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - Howto Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating riday: Conflict Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How To Adapt to Whatever The Job Throws at You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Friday: The Powerhouse Loop Resources - Leadership & Management Level 4 Change Management and Leadership for Managers Introduction: Change at Work Step 1: Demonstrate the Need for Change Step 2: Create a Compelling Future Step 3: Expect an Argument Handling Resistance Steps 4, 5 & 6: Leading the Change Resources Data Analysis Data Analysis 101 Assessment

Explore the multifaceted world of schizophrenia with our comprehensive course, 'Schizophrenia Awareness: Understanding the Journey & Building Empathy.' Gain insights into symptoms, causes, diagnosis, and treatment while learning to create supportive environments and improve quality of life. Join us on a journey to foster empathy, reduce stigma, and contribute to a more compassionate understanding of mental health.

Elevate your managerial prowess with our comprehensive course on Employee Training Responsibilities: Effective Training Management. Master coaching, change management, and conflict resolution skills, ensuring a respectful workplace. Acquire the tools for impactful communication, performance appraisals, and time management. Foster diversity and inclusive leadership to propel your team towards success. Enrich your skill set and transform your management style today.

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Minute Taking Complete Course This Minute Taking Complete Course is designed for aspiring Minute-Takers, Secretaries, and Chairpersons who manage meeting agendas and improve meeting outcomes. It will provide step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges that arise during a meeting, and successfully close a meeting. Taking effective minutes is important to the productivity and success of a business meeting. In this Minute Taking Complete Course, you will learn about the roles and responsibilities of a Minute-Taker and Chairperson and the key skills and qualities required to effectively oversee and direct business meetings. Enrol today and master minute taking online! Benefits of Minute Taking Complete Bundle Course Course 01: Minute Taking Course Course 02: Level 5 Report Writing Course Course 03: Level 7 Business Management Course Other Benefits of Minute Taking Complete Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Minute Taking Complete Course] Minute Taking Complete Course Course Curriculum Of Minute Taking Complete Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meeting Assessment Method of Minute Taking Complete Course After completing each module of the Minute Taking Complete Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Minute Taking Complete Course After completing the MCQ/Assignment assessment for this Minute Taking Complete Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Minute Taking Complete Course This Minute Taking Complete Course is suitable for anyone who has a minute taking or meeting management responsibilities. This includes the following roles: Minute Taker Chairperson Secretary Board Director Requirements Minute Taking Complete Course ThisMinute Taking Complete Course is suitable for anyone who has a minute taking or meeting management responsibilities. Career path Minute Taking Complete Course Certificates Certificate of completion Digital certificate - Included

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.