957 Listening courses in Cardiff delivered On Demand

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

Description: The world is comprised of many different people, with many different cultures, who speak many different languages. Even though English is considered the staple international language, not everyone understands or speaks in English. That is why there is a huge need for people in the world to help others learn this language in order to eliminate the language barrier we have. You could be one of these people with the help of this Teaching English as Foreign Language (TEFL) course. This is a very elaborate course but helps you to become the perfect English teacher to those who don't know it so well. It starts with helping you to teach in different situations - as per needs and constraints - and work with many different approaches for different students. Following that there are specific chapters dedicated to help you teach speaking, listening, reading, writing and grammar in English. You will also learn about creating lesson plans and testing as well. The course is filled with exercises and examples to help you in your way to become a great English as a foreign language teacher. Who is the course for? People who are interested in teaching Professionals seeking to teach subjects in English to foreign students Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Teaching English as Foreign Language (TEFL) is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: English Teacher IELTS instructor Educational Institution British Council Examiners Teaching English as Foreign Language (TEFL) Teaching in Different Situations: Needs and Constraints 01:00:00 Working With a Variety of Approaches 01:00:00 Teaching Speaking 01:00:00 Teaching Listening 01:00:00 Teaching Reading 01:00:00 Teaching Writing 01:00:00 Teaching Grammar 01:00:00 Lesson Planning and Testing 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Teaching English as Foreign Language (TEFL) 00:20:00 Final Exam Final Exam- Teaching English as Foreign Language (TEFL) 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

***Child Care in 1 Hour*** Our Child Care in 1 Hour course is designed to provide you with an understanding of the skills and knowledge needed to care for children. Adults must communicate effectively with children in order for them to improve their language skills. The course covers the importance of communication and the adult's role in assisting in the development of various aspects of language development. This Child Care in 1 Hour course will provide aspiring teachers and other participants with a thorough understanding of communicating with children, infection prevention and control. It provides you with a better understanding of the world of child care practitioners. Learning Outcomes After completing this Child Care in 1 Hour course, learner will be able to: Understand why communication is important to child development Gain a solid understanding of the listening skills required to communicate effectively with children Understand how to ask appropriate questions when communicating with children Gain in-depth knowledge about infection prevention and control Why Choose Child Care in 1 Hour Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Child Care Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Child Care in 1 Hour course. ***Others Benefits of this Child Care in 1 Hour Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course] ***Child Care in 1 Hour*** Detailed course curriculum of the Child Care in 1 Hour: Module 1: Communicating with Children Know why communication is important to child development Know the elements of communication that are used in communicating with children Understand listening skills required to communicate effectively with children Know how to ask appropriate questions when communicating with children Module 2: Infection Prevention and Control Know how infection is spread Know how to manage the risk of infection Know how to use personal hygiene practices and personal protective equipment to contribute to infection prevention and control Assessment Method After completing each module of the Child Care in 1 Hour Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Child Care in 1 Hour course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Child Care in 1 Hour This course is ideal for anyone looking to gain knowledge in working in Child care and Education or help with the development of young children, in a Nursery, child care or primary school setting. Requirements Child Care in 1 Hour There are no specific requirements for this Child Care in 1 Hour course because it does not require any advanced knowledge or skills. Career path Child Care in 1 Hour The knowledge you will gain through this Child Care in 1 Hour course may lead you to a variety of career opportunities. Including: Nursery Childcare and Education Early Years Education Certificates Certificate of completion Digital certificate - Included

This Minute Taking Training course is designed for aspiring Minute-Takers, Secretaries, and Chairpersons who manage meeting agendas and improve meeting outcomes. It will provide step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges that arise during a meeting, and successfully close a meeting. Taking effective minutes is important to the productivity and success of a business meeting. In this Minute Taking Trainingcourse, you will learn about the roles and responsibilities of a Minute-Taker and Chairperson and the key skills and qualities required to effectively oversee and direct business meetings. Through this Minute Taking Training course, you will learn how to take productive meeting notes, taking you through the best practices and guidelines for structuring your minutes. In addition, it covers techniques for writing and editing minutes, providing a template for those who are new to minute-taking. You will develop your planning, critical thinking, and meeting management abilities while gaining a recognised qualification to add to your resume. Enrol today and master minute taking online! Learning Outcomes By the end of this Minute Taking Training Bundle course, the learner will be able to: Describe the fundamentals of minute taking. Understand the role of a Minute Taker. Know minute styles & recording information. Understand the techniques for preparing minutes. Develop active listening skills. Develop organizational skills. Develop critical thinking skills. Develop interpersonal skills. Understand workplace meetings. Why Choose Minute Taking Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of Minute Taking Training Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Minute Taking Training course] Course Curriculum Of Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meeting >> ---------------- << Assessment Method After completing each module of the Minute Taking Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Minute Taking Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Minute Taking Training course is suitable for anyone who has a minute taking or meeting management responsibilities. Requirements Minute Taking Training course Training course is suitable for anyone who has a minute taking or meeting management responsibilities. Career path The Minute Taking Training Course is designed to give you the skills and knowledge you need to land your dream job, get promoted at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

>> Life Coaching This Life Coaching course is an invaluable resource for anyone looking to improve their situation or turn their passion for helping others into a rewarding career. In today's world, job markets are fiercely competitive. If you lack solid organizational skills, communication skills, and strong listening skills, landing your dream job will be extremely difficult. This course covers all of these topics in-depth to help you improve your skills in those areas. This Life Coaching course will teach you about the duties and responsibilities of a professional life coach, common reasons for consulting with life coaches, how communication skills affect consultation quality, and an introduction to essential life coaching tools and techniques. So do not miss out on this once-in-a-lifetime opportunity and enrol now. When dealing with clients and bosses and during job interviews and presentations, intelligent body language is essential. This course will also teach you how to effectively manage your body language and facial expressions. Do not miss out on this great opportunity; enrol today. Learning Outcomes After completing the Life Coaching course, you will be able to: Describe the roles and goals of life coaching. Determine the most common reasons for consulting with a life coach. Describe everything about coaching. Develop your listening and communication skills and your understanding of how communication affects the quality of consultations. Use neuro-linguistic programming and put it into practice. Determine how body language plays a part in life coaching. Describe the most up-to-date life coaching strategies and processes. Investigate the possibility of owning a life coaching company. Improve your public speaking and negotiating abilities. ***Course Included*** Main Course: Life Coaching **Free Courses** Course 01: Anger Management Course 02: Level 5 Diploma in Business Analysis >> Life Coaching Course curriculum Module 1: Life Coaching Fundamentals Module 2: The Process of Life Coaching Module 3: Emerging Communication Skills Module 4: Introduction to Neuro-Linguistics Programming (NLP) Module 5: Mental Skills Development Module 6: Physical Skills Development Module 7: Body Language Module 8: Emerging Organizational Skills Module 9: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Assessment Method After completing each module of the Life Coaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Life Coaching course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? >> Life Coaching This Life Coaching course is perfect for: Life Coaches Students Fresh Graduates Job Seekers Requirements >> Life Coaching There are no specific requirements for this Life Coaching course because it does not require any advanced knowledge or skills. Career path >> Life Coaching This Life Coaching course gives you a brand-new way to break into the related employment market. It enables you to get extensive experience and the necessary skill in a short time. By introducing new skills to your CV, you will be able to progress your career and become more successful in your chosen industry. Certificates Certificate of completion Digital certificate - Included

Our Level 1 Award in Child Care course is designed to provide you with an understanding of the skills and knowledge needed to care for children. Adults must communicate effectively with children in order for them to improve their language skills. The course covers the importance of communication and the adult's role in assisting in the development of various aspects of language development. This Level 1 Award in Child Care course will provide aspiring teachers and other participants with a thorough understanding of communicating with children, infection prevention and control. It provides you with a better understanding of the world of child care practitioners. Learning Outcomes After completing this Level 1 Award in Child Care course, learner will be able to: Understand why communication is important to child development Gain a solid understanding of the listening skills required to communicate effectively with children Understand how to ask appropriate questions when communicating with children Gain in-depth knowledge about infection prevention and control Why Choose Level 1 Award in Child Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 1 Award in Child Care Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 1 Award in Child Care course. ***Others Benefits of this Level 1 Award in Child Care Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course] ***Level 1 Award in Child Care*** Detailed course curriculum Module 1: Communicating with Children Know why communication is important to child development Know the elements of communication that are used in communicating with children Understand listening skills required to communicate effectively with children Know how to ask appropriate questions when communicating with children Module 2: Infection Prevention and Control Know how infection is spread Know how to manage the risk of infection Know how to use personal hygiene practices and personal protective equipment to contribute to infection prevention and control Assessment Method After completing each module of the Level 1 Award in Child Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 Award in Child Care course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 1 Award in Child Care This Level 1 Award in Child Care course is ideal for anyone looking to gain knowledge in working in Child care and Education or help with the development of young children, in a Nursery, child care or primary school setting. Requirements Level 1 Award in Child Care There are no specific requirements for this Level 1 Award in Child Care course because it does not require any advanced knowledge or skills. Career path Level 1 Award in Child Care The knowledge you will gain through this course may lead you to a variety of career opportunities. Including: Nursery Childcare and Education Certificates Certificate of completion Digital certificate - Included

Our Child Care Level 1 course is designed to provide you with an understanding of the skills and knowledge needed to care for children. Adults must communicate effectively with children in order for them to improve their language skills. The course covers the importance of communication and the adult's role in assisting in the development of various aspects of language development. This Child Care Level 1 course will provide aspiring teachers and other participants with a thorough understanding of communicating with children, infection prevention and control. It provides you with a better understanding of the world of child care practitioners. Learning Outcomes After completing this Child Care Level 1 course, learner will be able to: Understand why communication is important to child development Gain a solid understanding of the listening skills required to communicate effectively with children Understand how to ask appropriate questions when communicating with children Gain in-depth knowledge about infection prevention and control Why Choose Child Care Level 1 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Child Care Level 1 Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course] ***Child Care: Child Care Level 1*** Detailed course curriculum Module 1: Communicating with Children Know why communication is important to child development Know the elements of communication that are used in communicating with children Understand listening skills required to communicate effectively with children Know how to ask appropriate questions when communicating with children Module 2: Infection Prevention and Control Know how infection is spread Know how to manage the risk of infection Know how to use personal hygiene practices and personal protective equipment to contribute to infection prevention and control Assessment Method After completing each module of the Child Care: Child Care Level 1 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Child Care: Child Care Level 1 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Child Care Level 1** This Child Care Level 1 course is ideal for anyone looking to gain knowledge in working in Child care and Education or help with the development of young children, in a Nursery, child care or primary school setting. Requirements **Child Care Level 1** There are no specific requirements for this Child Care Level 1 course because it does not require any advanced knowledge or skills. Career path **Child Care Level 1** The knowledge you will gain through this Child Care Level 1 course may lead you to a variety of career opportunities. Including: Nursery Childcare and Education Early Years Education Certificates Certificate of completion Digital certificate - Included

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Online Course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills Online Course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Skills Online Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills Online Course. ******Courses are included in this Online Bundle Course: Course 01: Negotiation Skills Online Course Course 02: Level 2 Diploma in Business Administration Course 03: Level 2 Certificate in Business Management ******Others included in this Negotiation Skills Online bundle course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills Online Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills Assessment Method After completing each module of the Negotiation Skills Online Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Skills Online Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills Online Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this Negotiation Skills Online Course course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Negotiation Skills Online Course course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Level 5 Negotiation Skills Training will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing thiscourse, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Level 5 Negotiation Skills Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 5 Negotiation Skills Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 5 Negotiation Skills Training course. ******Courses are included in this Level 5 Negotiation Skills Training Course: Course 01: Level 1 Business Management Course 02: Level 3 Business Administration ******Others included in this Level 5 Negotiation Skills Training course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Level 5 Negotiation Skills Training Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills Assessment Method After completing each module of the Level 5 Negotiation Skills Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Negotiation Skills Training course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Level 5 Negotiation Skills Training could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

Gain the skills and credentials to kick start a successful career and learn from the experts with this