226 Listening courses in Cardiff delivered Live Online

Resolving a disagreement Assessment of the situation Trust and communication building Emotional intelligence training Dating coach advice methods Implementation strategies of relationship building Happiness satisfaction relationship training Professional mediation to avoid breakup Listening to both parties Addressing relationship growth arenas in each session 4 sessions 1 hour x 4 https://relationshipsmdd.com/product/couples-mediation-package/

A virtual sales training programme aimed at enhancing the skills of the salesperson to have engaging customer conversations which open opportunities and close more business.

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

Understand what assertiveness really is and how to deal with challenging situations more confidently.

This is our lead workshop/training day on behaviour and relationship work in Primary and Secondary schools and Academies, as well as Early Years, FE and adult settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and people of all ages. Course Category Behaviour and Relationships Meeting emotional needs Early Years Inclusion Description This is our lead workshop/training day on behaviour and relationship work in schools and other settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages. Not just another day on ‘Behaviour Management’ – our ‘Fresh Approaches to Behaviour and Relationships’ day goes well beyond a rewards and sanctions approach to ‘behaviour’. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours. The day gives those present opportunities to reflect on their attitudes and practice in relation to children’s behaviour and relationship building. If your usual approaches to managing behaviour aren’t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs. Testimonials ‘Thank you so much for the excellent training day you delivered last week. I found the whole experience quite uplifting and inspirational.’ ‘Thought provoking and empowering. Probably the best training day we’ve had in school’ ‘There was already evidence on the first day of school for pupils that staff were adopting a different approach. Thank you so much for helping us to make a difference.’ ‘Today has to have been one of the very best INSET days I have personally been to – full of practical tips and techniques to use in the classroom; and also proof that this approach does work in practice. It really was inspirational and an excellent start to the term.’ ‘Very motivating and exciting course.’ ‘Another fantastic Colin and Derek training session’ ‘Enjoyed this course very much. Derek and Colin worked very hard and I understood it. Thank you.’ Learning Objectives Reinforce and affirm good practice Re-energise, stimulate and challenge thinking about inclusion of challenging young people and children Increased understanding about behaviour and emotions Increased confidence in managing challenging pupils in childcare settings mainstream schools Access to a wider range of practical strategies to impact on behaviour problems Opportunity to reflect on professional attitudes and behaviour towards families and children and young people Learn new skills and processes to make inclusion successful Who Is It For ? Primary and secondary staff teams All Childcare Providers – Out of School club staff/Childminders/Youth Workers Early years and school based practitioners Heads and deputies SENCOs Advanced skills teachers Primary and secondary teachers Year Managers Parents Local authority support services Course Content The course answers the questions: Are there any new ways to include our most challenging young people? Should we focus on behaviour or relationships? How do we go about including high profile children or young people? Can we find an alternative to exclusion? What would a relationship policy look like? The following are some of the key themes and tools we are likely to explore during the day Getting the welcome right for the most challenging Encouraging – getting the best from the most challenging- Circle of Courage – belonging-achievement-generosity – independence Active listening – Listening to the person underneath the behaviour Compass of Shame – which directions do children and young people head when they feel shame? And what helps children work through these feelings in more healthy ways? Involving other children and young people in solutions and interventions – Circles of friends: peer support, counselling and mediation Team Problem Solving – Solution Circles: a 30 minute group problem solving process to get Teams ‘unstuck’ and to generate positive first action steps Circle of Adults: a process that ‘listens deeper’ to generate reflective problem solving creating lasting behaviour change and effective behaviour intervention plans. A particularly valuable process for those looking to enhance their leadership and facilitation skills Restorative justice and restitution: principles and practice of this approach to repairing harm and restoring relationships without reliance on punishment Understanding the effects of Separation, Loss, Trauma and Neglect on children’s learning and relationships in school and what adults can do to reach and support these children

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 - Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 - Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 - Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 - Learning Styles and Principles Three learning styles Adult learning principles 6 - The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 - Bringing It All Together Coaching skills reinforcement Case studies

Duration 2 Days 12 CPD hours This course is intended for Professionals who want to make the best decisions and develop creative and elegant solutions to challenging problems will benefit from this course. Overview Enable you to evaluate, identify, and distinguish between relevant and irrelevant information Engage critical thinking through curiosity and your ability to ask good questions Apply the eight best practices of critical thinking in practice Leverage open-mindedness to become more receptive and highly tuned for new ideas Students will learn to explore challenges, defy incorrect assumptions, and look at things with new and differing perspectives, incorporating these insights into your thought processes, and enabling them to find solutions to even the most difficult tasks. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Challenges of Modern Thinking Becoming a Rational Thinker Critical Thinking in Application Applying Reason Developing Open-Mindedness Stepping Out of Your Comfort Zone Avoiding Jumping to Conclusions Expecting and Initiating Change Being Ready to Adapt Thinking Logically 2. Critical Thinking Best Practices Listening Actively Evaluating Information Making Assumptions Watching Out for Bias Asking Clarifying Questions Performing SWOT Analysis Benefitting from Critical Thinking 3. Putting It All Together Changing Your Perspective Considering Other Viewpoints Dealing with New Information Solving Problems Identifying Inconsistencies Asking Why Evaluating the Solution Retaining Your New Skills Reflecting and Learning from Mistakes Asking Questions on an Ongoing Basis Additional course details: Nexus Humans Thinking with Critical Insight training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Thinking with Critical Insight course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This General English tutoring course is designed for adult learners who want to improve their overall English language proficiency. Participants will focus on developing their speaking, listening, reading, and writing skills in a variety of everyday contexts. Through interactive activities, discussions, and authentic materials, learners will gain confidence and fluency in using English for both social and practical purposes. Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English in various everyday situations. 2. Expand vocabulary and improve language accuracy. 3. Develop listening skills to understand different accents and speech patterns. 4. Enhance reading comprehension skills for various types of texts. 5. Write accurately and coherently for different purposes. Course Outline: Week 1: Introduction to General English - Introduction to course objectives, expectations, and methodology - Assessment of participants' current language proficiency and individual learning goals - Overview of key language skills and areas of focus Week 2: Speaking and Conversation Skills - Developing oral communication skills for everyday conversations - Role-plays and discussions on common topics and situations - Enhancing fluency, pronunciation, and vocabulary in spoken English Week 3: Vocabulary Expansion - Expanding general vocabulary and idiomatic expressions - Exercises and activities to reinforce and practice new words and phrases - Incorporating vocabulary into oral and written communication Week 4: Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures - Identification and correction of common errors in speaking and writing - Exercises and activities to improve language accuracy Week 5: Listening and Comprehension Skills - Developing listening skills to understand different accents and speech patterns - Authentic listening materials such as dialogues, podcasts, and videos - Strategies for understanding main ideas, details, and specific information Week 6: Reading and Comprehension Skills - Developing reading skills for different types of texts (articles, short stories, etc.) - Strategies for skimming, scanning, and understanding written information - Identifying main ideas, supporting details, and inferring meaning from context Week 7: Writing Skills: Emails and Messages - Improving writing skills for everyday correspondence (emails, messages, etc.) - Practice exercises for clarity, coherence, and appropriate tone - Polishing grammar, vocabulary, and sentence structure in written communication Week 8: Writing Skills: Informal and Formal Writing - Developing writing skills for informal and formal purposes (letters, essays, etc.) - Techniques for organising ideas, supporting arguments, and expressing opinions - Practice exercises for clarity, coherence, and appropriate style in written communication Week 9: Pronunciation and Intonation - Developing clear and accurate pronunciation skills - Focus on individual sounds, stress, rhythm, and intonation patterns - Practice exercises and activities for improved spoken English Week 10: Everyday Practical English - Enhancing language skills for everyday practical situations (shopping, dining, etc.) - Role-plays and interactive exercises for real-life communication - Polishing conversational skills, expressions, and cultural understanding Week 11: Cultural Understanding and Communication - Understanding cultural nuances in English-speaking countries - Developing intercultural communication skills for effective interactions - Practising respectful and inclusive language in diverse environments Week 12: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include additional topics or activities to cater to learners' specific goals or areas of interest.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.