206 Listening courses in Cardiff delivered Live Online

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives

RQF level 1 Awareness of First Aid for Mental Health Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience common mental health problems in the workplace. Research has shown that work is the biggest cause of stress which can stop people performing at their best. Mental health conditions are often hidden due to stigma and fear of discrimination and research has shown that a culture of fear and silence around mental health is costly to employers. The HSE guidance 'First aid needs assessment’ refers to mental health in the workplace. This 4-hour qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help. Learners will know how to recognise and manage stress. Learners will not diagnose or treat mental health conditions as this can only be carried out by healthcare professionals but will gain the knowledge to identify when a person may have a condition and know where they can go to get help. Suitability - Who should attend? Here are some examples of who may benefit from attending the RQF Level 1 Award in Awareness of First Aid for Mental Health: Employees and workers: This course is relevant for individuals in any industry who may encounter colleagues or clients experiencing mental health difficulties. It can be particularly valuable for human resources personnel, line managers, supervisors, or team leaders responsible for the well-being of employees. Teachers and educators: Professionals working in schools, colleges, or other educational institutions can benefit from this training to better understand and support the mental health needs of students. Healthcare and social care workers: Individuals working in healthcare or social care settings, such as nurses, care assistants, support workers, or counsellors, can enhance their understanding of mental health issues and improve their ability to provide appropriate support. Community and voluntary workers: People involved in community or voluntary organizations, including youth workers, social workers, volunteers, or community leaders, can gain valuable insights into mental health awareness and support. Personal relationships and caregivers: The Level 1 training can also be beneficial for individuals who have personal relationships with someone experiencing mental health challenges. This may include family members, friends, or caregivers who want to enhance their understanding and offer appropriate assistance. It is important to note that the Level 1 Award in Awareness of First Aid for Mental Health RQF is an introductory course and does not qualify participants to provide formal mental health interventions or therapy. However, it serves as a foundation for further training and can contribute to creating a more mentally healthy and supportive environment in various settings. Outcome / Qualification etc. Upon successful completion of the RQF Level 1 Awareness of First Aid for Mental Health course, participants can expect to achieve the following outcomes: Increased Awareness and Understanding: Participants will develop a basic awareness and understanding of mental health and mental health issues. They will gain knowledge about common mental health conditions, their signs and symptoms, and the importance of mental health in overall well-being. Recognition of Mental Health Signs: Participants will learn to recognize common signs of mental health issues in themselves and others. They will gain an understanding of the importance of early identification and intervention in promoting mental health and seeking appropriate support. Reduced Stigma and Improved Attitudes: The course aims to challenge stigmas and stereotypes associated with mental health. Participants will develop a more empathetic and supportive attitude towards individuals experiencing mental health challenges, promoting a positive and inclusive environment. Enhanced Communication Skills: Participants will learn basic communication skills for engaging with individuals experiencing mental health issues. They will gain an understanding of the importance of active listening, empathy, and non-judgmental communication in providing initial support. Signposting and Seeking Help: Participants will be equipped with knowledge about available resources, services, and support networks for mental health. They will learn about signposting individuals to appropriate professional help and self-help resources. Self-Care and Well-being Strategies: The course may provide participants with practical strategies for maintaining their own mental well-being. They may learn basic self-care techniques and stress management strategies to support their own mental health. Certificate of Completion: Upon successful completion of the course, participants will receive a certificate indicating their achievement of the RQF Level 1 Awareness of First Aid for Mental Health qualification. It's important to note that the Level 1 course provides a basic introduction to mental health awareness and first aid. It is not intended to provide participants with the qualifications or skills to diagnose or treat mental health conditions. Instead, it aims to promote mental health literacy, reduce stigma, and provide individuals with the knowledge to offer initial support and signposting to individuals in need. The Level 1 course can serve as a foundation for further learning and progression in the field of mental health. Individuals may choose to pursue higher-level courses or qualifications to develop more advanced skills and knowledge in mental health first aid or other related areas. Training Course Content MODULE 1 INTRODUCTION Session content Trainer/assessor introduction Learner introductions Course information • Administration • Learning outcomes and assessment criteria • Reasonable adjustments • Certification • Complaints and appeals • Assessment information Session duration 15 minutes MODULE 2 WHAT IS FIRST AID FOR MENTAL HEALTH? Session content Definitions Role and responsibilities of a First Aider The impact of mental health issues Mental health stigma Statistics Session duration 25 minutes MODULE 3 IDENTIFYING MENTAL HEALTH CONDITIONS Session content Mental health continuum Mental health risk factors Early warning signs Session duration 25 minutes MODULE 4 PROVIDING ADVICE AND STARTING A CONVERSATION Session content How to start a difficult conversation Non-judgemental listening skills When to contact the emergency services The First Aider’s own health and emotions Session duration 40 minutes MODULE 5 STRESS Session content What is stress? Causes of stress Effects of stress Coping strategies Session duration 25 minutes MODULE 6 MENTAL HEALTH CONDITIONS Session content Depression Anxiety Psychosis Eating disorders Suicide Self-harm Session duration 70 minutes MODULE 7 ASSESSMENT AND COURSE CLOSURE Session content Written assessment paper Course administration Course closure Session duration 40 minute Course delivery details Classroom-Based A minimum of 4 hours spread over at least one day. Ideally, the course should be run in one day, but must be completed within 2 weeks of starting the course, with each training session a minimum of two hours. Online/Virtual classroom The qualification has 2 assigned guided learning hours (GLH) and 5 hours total qualification time (TQT). GLH indicates the number of contact hours that the learner will have with the trainer/assessor. TQT includes GLH but considers unsupervised learning and is an estimate of how long the average learner will take to achieve the qualification. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price. Continuing Studies After completing the RQF Level 1 Awareness of First Aid for Mental Health course, individuals can consider various progression options to further their knowledge and skills in mental health support. Here are some potential pathways: RQF Level 2 Award in First Aid for Mental Health: This qualification builds upon the knowledge gained in the Level 1 course and provides a more comprehensive understanding of mental health issues and how to provide appropriate support. It covers topics such as recognizing mental health conditions, promoting well-being, and providing initial support to those in crisis. RQF Level 3 Award in Supervising First Aid for Mental Health: For individuals who aspire to take on leadership or supervisory roles in mental health support, the Level 3 qualification is a logical progression. It provides in-depth knowledge and skills to supervise and manage a team of individuals providing first aid for mental health. Continued Professional Development (CPD): Engaging in ongoing CPD activities is essential for staying updated with the latest developments in mental health support. Individuals can attend workshops, seminars, or conferences related to mental health, trauma, or specific areas of interest within the field. Applied Practice: Applying the knowledge gained from the Level 1 course in real-world settings is crucial for developing practical skills. Individuals can seek opportunities to work or volunteer in environments where mental health support is needed, such as community organizations, schools, or helplines. Mental Health Support Training Programs: There are various specialized training programs available that focus on specific aspects of mental health support, such as suicide prevention, trauma-informed care, or supporting individuals with specific mental health conditions. These programs can provide individuals with additional expertise and deepen their understanding of specific areas within mental health support. Higher Education: Individuals who wish to pursue a more in-depth study of mental health can consider higher education programs in psychology, counseling, social work, or related fields. These programs provide comprehensive knowledge and training in mental health support and may lead to professional certifications or degrees. It's important for individuals to research and explore progression options that align with their specific career goals, interests, and local requirements. Different countries or regions may have varying certification or training requirements for mental health support roles, so it's advisable to check with relevant regulatory bodies or professional associations for specific guidance.

They often say, “Fake it until you make it.” But is this advice truly effective? Many of us have experienced the discomfort of being that person standing alone in the corner of a networking event, holding a cup of coffee, grappling with anxiety, and wondering how to break into a group conversation, all while questioning whether we are interesting enough to be heard. In this webinar, we will address the concept of Networking Anxiety and how to overcome negative beliefs and mindsets and we will also discuss key techniques to boost your confidence. Finally, we will explore how to develop effective networking skills such as starting conversations, active listening, and making memorable impressions. Join this webinar to gather some useful tips that will help you create meaningful connections.

Using a range a communication techniques, be able to support your learner's mental health and wellbeing.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.

This course is designed to enhance the speaking and conversational skills of adult learners in English. Through a combination of interactive activities, discussions, and real-life scenarios, participants will develop the confidence and fluency needed to engage in various social and professional situations. Emphasis will be placed on improving pronunciation, expanding vocabulary, and refining grammar structures to communicate effectively in English.  Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Improve their overall speaking fluency and accuracy in English. 2. Enhance their listening skills to understand and respond appropriately in conversations. 3. Expand their vocabulary and idiomatic expressions for effective communication. 4. Develop confidence in speaking English in social and professional settings. 5. Gain a deeper understanding of cultural nuances and non-verbal communication in English-speaking countries. Course Outline: Week 1: Introduction to Conversational English - Icebreaker activities to get to know each other - Assessing participants' current speaking level - Setting personal goals for the course Week 2: Pronunciation and Intonation - Identifying common pronunciation challenges - Practicing correct stress and intonation patterns - Role-playing exercises for clear communication Week 3: Everyday Conversations - Engaging in small talk and greetings - Discussing personal interests and hobbies - Describing daily routines and activities Week 4: Travel and Tourism - Asking for directions and recommendations - Role-playing scenarios at airports, hotels, and tourist attractions - Vocabulary related to travel and cultural experiences Week 5: Socialising and Networking - Discussing personal and professional backgrounds - Participating in group discussions and debates - Practicing active listening and turn-taking in conversations Week 6: Business Communication - Presenting ideas and opinions in a professional setting - Negotiating and persuading effectively - Writing and delivering effective elevator pitches Week 7: Job Interviews and Resume Building - Preparing for job interviews in English - Practicing common interview questions and answers - Crafting a compelling resume and cover letter Week 8: Public Speaking and Presentation Skills - Overcoming public speaking anxiety - Structuring and delivering engaging presentations - Using visual aids and body language effectively Week 9: Cultural Awareness and Non-verbal Communication - Understanding cultural differences in communication - Interpreting body language and gestures - Role-playing cross-cultural scenarios Week 10: Real-life Simulations - Applying all learned skills in real-life scenarios - Group discussions and feedback sessions - Reviewing progress and setting future language goals Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

Bad news - people don't buy your product. Better news - they don't buy anyone else's product either. Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'. So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap. This course will help participants: Build rapport with authenticity Use open questions, listening and summary to properly understand the prospect Use 'impact' questions to 'stack the pain' of remaining with the status quo Convert features into personalised benefits that reflect stated needs Handle objections with calm confidence Identify buying signals Close effectively Convey credible urgency centred on the prospect's - not the salesperson's - interests 1 What makes a customer buy any product? Moving towards 'pleasure' Moving away from 'pain' Robert Cialdini's Psychology of Influence - buying motives Understanding what your product does for customers Why there is never a 'one size fits all' approach What are the real 'unique selling points' and why the salesperson is the real 'USP' At what point does the customer emotionally buy your product? 2 Getting past gatekeepers What gatekeepers' motivations are How to make them your friend rather than your enemy How to make your call harder to block than to put through How to control the gatekeeper with questions, not answers Using Cialdini's 'reciprocity' law to get put through more often Practical exercise in which the trainer poses as gatekeeper 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why How to 'stack the pain' of the status quo with 'impact questions' Practical 'pain stacking' exercise in pairs What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing Practical funnelling exercise in pairs The power of summary 4 How to create tailored benefits and not 'dive into solution' What is 'diving into solution'? Examples and analogies Why it is to be avoided Practical exercise in pairs - how it feels to have solutions offered up too early How to avoid 'feature-dumping' What is 'value selling'? How to create tailored benefits How to convert product features into benefits How to deal with the prospect's competitor allegiance 5 Handling objections and testing the water How to overcome the price objection by selling value Common objections the participants encounter and answers that work The objections salespeople carry in their own heads The 'A-C-E' objection-handling model How to uncover objections When - and when not - to trial close 6 Closing skills Why salespeople often close too early How to identify buying signals How to use urgency with skill and effectiveness Four killer closing techniques that work How to avoid buying the product back by careless post-sale talk How to ask for referrals for your product How to 'farm' the account for future opportunities 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

The main topics to be covered in this course are about everyday activities, family, friends, life events, remembering and forgetting, characteristics of people, holidays and more; Students practise their speaking, writing, listening and reading skills in and out of class with their teachers and classmates using their books and applications; The course is based on Ελληνικά Α and Κλικ στα Ελληνικά. In addition, there is a wide range of language material designed by the Greek LOL Teachers. All lessons are supported by educational applications to help students enrich their vocabulary and practise their Greek with fun and interactive exercises, videos and games.

Coaching, Workplace coaching, Floor walking coaching, Organisational coaching,

Innovation Project Management: Virtual In-House Training Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. Innovation is needed and someone must manage these innovation projects. Over the past two decades, there has been a great deal of literature published on innovation and innovation management. Converting a creative idea into reality requires projects and some form of project management. Unfortunately, innovation projects, which are viewed as strategic projects, may not be able to be managed using the traditional project management philosophy we teach in our project management courses. There are different skill sets needed, different tools, and different life-cycle phases. Innovation varies from industry to industry and even companies within the same industry cannot come to an agreement on how innovation project management should work. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. What you Will Learn Explain the links needed to bridge innovation, project management, and business strategy Describe the different types of innovation and the form of project management each require Identify the differences between traditional and innovation project management, especially regarding governance, human resources management challenges, components of an innovative culture and competencies needed by innovation project managers Establish business value and the importance of new metrics for measuring and reporting business value Relate innovation to business models and the skills needed to contribute in the business model development Recognize the roadblocks affecting innovation project management and their cause to determine what actions can be taken Determine the success and failure criteria of an innovation project Foundation Concepts Understanding innovation Role of innovation in a company Differences between traditional (operational) and strategic projects Innovation management Differences between innovation and R&D Differing views of innovation Why innovation often struggles Linking Innovation Project Management to Business Strategy The business side of innovation project management The need for innovation targeting Getting close to the customers and their needs The need for line-of-sight to the strategic objectives The innovation enterprise environmental factors Tools for linking Internal Versus External (Co-creation) Innovation Open versus closed innovation Open innovation versus crowdsourcing Benefits of internal innovation Benefits of co-creation (external) innovation Selecting co-creation partners The focus of co-creation The issues with intellectual property Understanding co-creation values Understanding the importance of value-in-use Classification of Innovations and Innovation Projects Types of projects Types of innovations Competency-enhancing versus competency-destroying innovations Types of innovation novelty Public Sector of Innovation Comparing public and private sector project management Types of public service innovations Reasons for some public sector innovation failures An Introduction to Innovation Project Management Why traditional project management may not work The need for a knowledge management system Differences between traditional and innovation project management Issues with the 'one-size-fits-all' methodology Using end-to-end innovation project management Technology readiness levels (TRLs) Integrating Kanban principles into innovation project management Innovation and the Human Resources Management Challenge Obtaining resources Need for a talent pipeline Need for effective resource management practices Prioritizing resource utilization Using organizational slack Corporate Innovation Governance Types of innovation governance Business Impact Analysis (BIA) Innovation Project Portfolio Management Office (IPPMO) Using nondisclosure agreements, secrecy agreements, confidentiality agreements, and patents Adverse effects of governance decisions Innovation Cultures Characteristics of a culture for innovation Types of cultures Selecting the right people Linking innovation to rewards Impact of the organizational reward system Innovation Competencies Types of innovation leadership The need for active listening Design thinking Dealing with ambiguity, uncertainty, risks, crises, and human factors Value-Based Innovation Project Management Metrics Importance of innovation project management metrics Understanding value-driven project management Differences between benefits and value - and when to measure Traditional versus the investment life cycle Benefits harvesting Benefits and value sustainment Resistance to change Tangible and intangible innovation project management metrics Business Model Innovation Business model characteristics Impact of disruptive innovation Innovation Roadblocks Roadblocks and challenges facing project managers Ways to overcome the roadblocks Defining Innovation Success and Failure Categories for innovation success and failure Need for suitability and exit criteria Reasons for innovation project failure Predictions on the Future of Innovation Project Management The Six Pillars of changing times Some uses for the new value and benefits metrics