Name: Emotional intelligence 1 Day Training in Harrogate
Price: 595 GBP
Availability: InStock

Poole

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.
Target Audience:
Anybody who is interested in learning Emotional intelligence Skills
Learning Objectives:
Understand the Emotional Intelligence competency framework.
Assess and understand current Emotional Intelligence level.
Understand techniques for being highly positive and energetic.
Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
Understand the importance of high expectations and pressure and how to go through it.
Understand how to be an emotionally strong person, who can handle emotions.
Understand how to be a responsible person, who does not believe in blame/complaint.
Understand techniques to develop your emotional intelligence on the job.
Agenda:
Module One: What is Emotional Intelligence?
Self-Management
Self Awareness
Self-Regulation
Self-Motivation
Empathy
Module Two: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Three: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Seven: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Nine: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Ten: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Mangates

Basic

Emotional Intelligence (EQ)

Emotional Intelligence 1 Day Training in  Poole

Emotional intelligence 1 Day Training in Poole

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Emotional Intelligence 1 Day Training in Harrogate

Emotional intelligence 1 Day Training in Harrogate

Music Audio Stories Presents Can You Say It? Series One
Children will learn how to say each instrument, hear how each instrument sounds, and see illustrated examples of what they look like. With illustrations, voice-overs, animations, and music, this video series will help to teach children about orchestra instruments in a fun and easy way.

Children will:

▪️Learn how to pronounce orchestra instruments
▪️Hear how each instrument sounds
▪️See how to spell their names
▪️Enjoy illustrated pictures
▪️Gain better reading skills
▪️Improve concentration and visual skills
▪️Enjoy the sound effects and music

Videos are released on Saturdays at 11 am on YouTube.

Subscribe at: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video.

Video Series Playlist: https://shorturl.at/mmHnB

Find out why it is important to teach your little ones new words here: https://musicaudiostories.com/blog/can-you-say-it-series-one

Enjoy!

♥ 

Music Audio Stories - Making learning easy and fun!

Music Audio Stories is an original company specialising in entertaining music audiobooks, picture books, interactive activities, fun videos, and unique storytelling with multi-award-winner, 'Storytime with Anna Christina'. Music Audio Stories are interactive audiobooks with full orchestral scores and magical soundtracks, catchy sing-along songs and fun stories that teach and uplift little listeners.

Videos include uniquely entertaining Storytimes with music, sound effects, narration, voice-overs, illustrations, and animations. Plus delightful activity videos for listening, learning, reading, drawing, and lots of fun!

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Website: http://www.musicaudiostories.com/ 
Storytime: http://storytimewithannachristina.com/

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Subscribe to get a free music audiobook at: http://www.musicaudiostories.com/#subscribe

Music Audio Stories

Can You Say It? Preschool Learning

General Admission

Loughborough

<div>
		

		<div>
			
			<p>This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening. </p>
			<div><i></i> 2 x 4 hour Sessions</div>
			<div><i></i>  £534.00 incl. VAT</div>
			
			
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		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
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		<h3>Description</h3>
		<p></p><p>If you consider the four basic communication skills - listening, speaking, reading, and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught.</p>
<p>With that in mind, reflect on your years in education--from primary school through college.  Was there ever a dedicated course offered to you in listening?'</p>
<p><i>By 'focused listening' we are referring to moving away from our hectic, 'get it done NOW' lives and moving towards more meaningful interactions with other human beings - something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.</i></p>
<p>Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker's words in order to discern what is being communicated on multiple levels. By focused listening you will hear what <i>is, </i>and <i>is not</i> being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
<p> </p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><b> Learning objectives:</b></p>
<ul>
<li>Understand the listening process in the context of facilitating effective interactions with others. This includes:</li>
</ul>
<p>- Identifying <i>your </i>barriers to listening<br />- Practicing skills and attitudes which facilitate effective listening</p>
<ul>
<li>Increase awareness of how state-of-mind impacts the quality of listening</li>
<li>Master discovery skills in order to identify and confirm what is going on in the other person's world. This includes identifying:</li>
</ul>
<p>- core issues<br />- needs<br />- concerns</p>
<ul>
<li>Understand how to discern the deeper meaning behind the other person's communication. This includes listening beyond the words for both spoken and unspoken messages.</li>
</ul>
<ul>
<li>Enhance your ability to summarize the conversation and confirm next steps</li>
</ul>
<p><strong>PROGRAM OUTLINE</strong></p>
<ol>
<li>Why listening is so important</li>
<li>Best and worst listeners exercise</li>
<li>Levels of listening</li>
<li>The concept of 'deep listening'</li>
<li>Principles of communication</li>
<li>Five types of listening</li>
<li>Giving and getting feedback</li>
<li>Asking questions</li>
<li>Too much noise level and overcoming it</li>
<li>Listening to learn</li>
<li>Listening to decide</li>
<li>Listening to connect</li>
</ol>
<p>The course is highly interactive with useful exercises, group discussion and role play.</p>
<p></p>

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening. 
2 x 4 hour Sessions £534.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

If you consider the four basic communication skills - listening, speaking, reading, and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught.
With that in mind, reflect on your years in education--from primary school through college. Was there ever a dedicated course offered to you in listening?'
By 'focused listening' we are referring to moving away from our hectic, 'get it done NOW' lives and moving towards more meaningful interactions with other human beings - something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.
Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker's words in order to discern what is being communicated on multiple levels. By focused listening you will hear what is, and is not being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

Modules/Lessons

 Learning objectives:
Understand the listening process in the context of facilitating effective interactions with others. This includes:
- Identifying your barriers to listening
- Practicing skills and attitudes which facilitate effective listening
Increase awareness of how state-of-mind impacts the quality of listening
Master discovery skills in order to identify and confirm what is going on in the other person's world. This includes identifying:
- core issues
- needs
- concerns
Understand how to discern the deeper meaning behind the other person's communication. This includes listening beyond the words for both spoken and unspoken messages.
Enhance your ability to summarize the conversation and confirm next steps
PROGRAM OUTLINE
Why listening is so important
Best and worst listeners exercise
Levels of listening
The concept of 'deep listening'
Principles of communication
Five types of listening
Giving and getting feedback
Asking questions
Too much noise level and overcoming it
Listening to learn
Listening to decide
Listening to connect
The course is highly interactive with useful exercises, group discussion and role play.


Mpi Learning - Professional Learning And Development Provider

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

Effective Listening

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					<div><p>Be the workplace imperative and make your dealings smooth via this Active Listening course.<br />Active Listening involves the concentrating ability on an explaining object thoroughly. But there is more to this aptness than only paying attention to the subject passively.<br />This methodically outlined Active Listening course will ground you with all the necessary aspects of obtaining the skill, instinctively. Each of the modules is set on the learner's regard where you will pursue the tips and tricks of building a genuine attitude, encouraging conversation, and NLP objectives.<br />Active Listening is a mandatory skill to possess in both professional and family life. Lacking the skill results in unnecessary conflicts, misunderstandings and furtherly makes the relationships unstable. The Active Listening course will help you to avoid the complexities and make you more potential in all your respective regards.</p><p>This course may contain content/information that is directly applicable to the US, as well as specific US terms and/or acronyms. However, because the majority of the information/materials are universal, students from any location and background are welcome to join in this course.</p><p>Please Note, there is no Assessment available with this Active Listening course. Learners can order the Course Completion Certificate right after completing the Active Listening course.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module One: Defining Active Listening</strong></td>
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					<td>▶</td>
					<td>Module One: Defining Active Listening</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>Module Two: Attitude is Everything! </strong></td>
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					<td>▶</td>
					<td>Module Two: Attitude is Everything!</td><td><span>🕐 00:17:00</span></td>
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					<td colspan="4"><strong>Module Three: Encouraging Conversation</strong></td>
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					<td>▶</td>
					<td>Module Three: Encouraging Conversation</td><td><span>🕐 00:19:00</span></td>
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					<td colspan="4"><strong>Module Four: Building Relationships</strong></td>
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					<td>▶</td>
					<td>Module Four: Building Relationships</td><td><span>🕐 00:13:00</span></td>
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				</tbody></table></div>

			</div>
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Be the workplace imperative and make your dealings smooth via this Active Listening course.
Active Listening involves the concentrating ability on an explaining object thoroughly. But there is more to this aptness than only paying attention to the subject passively.
This methodically outlined Active Listening course will ground you with all the necessary aspects of obtaining the skill, instinctively. Each of the modules is set on the learner's regard where you will pursue the tips and tricks of building a genuine attitude, encouraging conversation, and NLP objectives.
Active Listening is a mandatory skill to possess in both professional and family life. Lacking the skill results in unnecessary conflicts, misunderstandings and furtherly makes the relationships unstable. The Active Listening course will help you to avoid the complexities and make you more potential in all your respective regards.
This course may contain content/information that is directly applicable to the US, as well as specific US terms and/or acronyms. However, because the majority of the information/materials are universal, students from any location and background are welcome to join in this course.
Please Note, there is no Assessment available with this Active Listening course. Learners can order the Course Completion Certificate right after completing the Active Listening course.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module One: Defining Active Listening			
▶	Module One: Defining Active Listening	🕐 00:11:00
Module Two: Attitude is Everything!			
▶	Module Two: Attitude is Everything!	🕐 00:17:00
Module Three: Encouraging Conversation			
▶	Module Three: Encouraging Conversation	🕐 00:19:00
Module Four: Building Relationships			
▶	Module Four: Building Relationships	🕐 00:13:00

Skill Up

Learning & Development

Listening

Listening Skills

Online Course Marketing

Active Listening

Listening & Speaking

Be the workplace imperative and make your dealings smooth via this Active Listening course.Active Listening involves the concentrating

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font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Are you a mental health first aider or someone who supports others as part of your job?&nbsp;</strong></span><span fr-original-style=" color: rgb(16, 24, 64);" style="color: rgb(16, 24, 64); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you work in a people-facing role and would like to develop your supportive listening skills?</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style=" color: rgb(16, 24, 64);" style="color: rgb(16, 24, 64); box-sizing: border-box;">This advanced listening skills workshop will cover:</span><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"> </span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(16, 24, 64);" style="color: rgb(16, 24, 64); box-sizing: border-box;">Listening skills</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(16, 24, 64);" style="color: rgb(16, 24, 64); box-sizing: border-box;">Body language and communication styles</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(16, 24, 64);" style="color: rgb(16, 24, 64); box-sizing: border-box;">The use of open questions for information gathering</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Strategies for understanding the hidden meanings in what people are saying</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Techniques for identifying and interpreting non-verbal cues, such as tone of voice, body language, and facial expressions</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Exercises for enhancing active listening skills, such as summarizing, paraphrasing, and asking effective questions</span></li></ul><div fr-original-style="" style="box-sizing: border-box;"><font color="#000000" fr-original-style="" style="box-sizing: border-box;">Small group sizes only enable all learners to benefit from discussion and sharing within the group, examples, and full coverage of all the material.&nbsp;</font></div><div fr-original-style="" style="box-sizing: border-box;"><font color="#000000" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></font></div><div fr-original-style="" style="box-sizing: border-box;"><font color="#000000" fr-original-style="" style="box-sizing: border-box;">All participants will also receive digital work packs with additional resources, support materials and additional exercises to carry on practising after the workshop</font></div>

 Are you a mental health first aider or someone who supports others as part of your job? Do you work in a people-facing role and would like to develop your supportive listening skills?
This advanced listening skills workshop will cover: 
Listening skills
Body language and communication styles
The use of open questions for information gathering
Strategies for understanding the hidden meanings in what people are saying
Techniques for identifying and interpreting non-verbal cues, such as tone of voice, body language, and facial expressions
Exercises for enhancing active listening skills, such as summarizing, paraphrasing, and asking effective questions
Small group sizes only enable all learners to benefit from discussion and sharing within the group, examples, and full coverage of all the material. All participants will also receive digital work packs with additional resources, support materials and additional exercises to carry on practising after the workshop

Hannah Campbell

Accredited Mental Health First Aid

Advanced Listening Skills Workshop for People Leaders, Management, Mental Health First Aiders - 3 Hour Online Workshop

Advanced Listening Skills

This price will run for the first session, and will go up afterwards!

Introductory Price

<h1 style="color: rgb(228, 129, 37); text-align: center; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(228, 129, 37); text-align: center;">Teaching Listening Skills</h1><div style="color: rgb(52, 52, 52); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(52, 52, 52);"><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(52, 52, 52);"> </p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(52, 52, 52);">In this learning adventure, you will learn and practice how to plan listening lessons, design listening activities, and use authentic material effectively to enhance your students&rsquo; listening skills.</p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Participants:</strong></p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);">The course targets any novice or experienced English teacher who wants to enhance their ability to plan and deliver listening lessons.</p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Main Points:</strong></p><ol style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Listening Challenges</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">The Listening Process</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Types of Listening</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Listening Subskills</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Planning a Listening Lesson</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Teaching Materials</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Listening Activities: Tips and Tricks</p></li><li fr-original-style="" style="box-sizing: border-box;">Using Artificial Intelligence to Enhance Listening Skills</li><li fr-original-style="" style="box-sizing: border-box;">Assessment of Students&rsquo; Listening Skills</li><li fr-original-style="" style="box-sizing: border-box;">Preparing Students for Listening Tests</li></ol><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Number of hours:</strong> 15 hours</p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Number of territories:</strong>&nbsp;2 territories</p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Number of checkpoints:</strong>&nbsp;2 checkpoints</p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course access:</strong> 60 Days</p><p style="color: rgb(52, 52, 52); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 52, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Passing the Course:</strong> Passing the 2 checkpoints and completing the course evaluation</p></div><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate:&nbsp;</strong>E-Certificate with Verification Number and QR Code</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why TEFL Wonderland:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style="color: var( --e-global-color-c9114aa );">Worldwide&nbsp;</span>Accreditation</li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Gamified Adventures</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Animated Videos</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Interactive Practice</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Personalized Tutor Support</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Learner Community</span></span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Audios for all written text</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Video Scripts</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">100% Online</span></li></ul>

Teaching Listening Skills
 
In this learning adventure, you will learn and practice how to plan listening lessons, design listening activities, and use authentic material effectively to enhance your students’ listening skills.
Participants:
The course targets any novice or experienced English teacher who wants to enhance their ability to plan and deliver listening lessons.
Main Points:
Listening Challenges
The Listening Process
Types of Listening
Listening Subskills
Planning a Listening Lesson
Teaching Materials
Listening Activities: Tips and Tricks
Using Artificial Intelligence to Enhance Listening Skills
Assessment of Students’ Listening Skills
Preparing Students for Listening Tests
Number of hours: 15 hours
Number of territories: 2 territories
Number of checkpoints: 2 checkpoints
Course access: 60 Days
Passing the Course: Passing the 2 checkpoints and completing the course evaluation
Certificate: E-Certificate with Verification Number and QR Code
Why TEFL Wonderland:
Worldwide Accreditation
Gamified Adventures
Animated Videos
Interactive Practice
Personalized Tutor Support
Learner Community
Audios for all written text
Video Scripts
100% Online

TEFL Wonderland - Brilliant Minds

English Pronunciation

English Speaking

English Vocabulary

English

General English

Teaching Listening Skills

<p>Listening is challenged by attention and inference-making problems. Critical listening demands concentration, curiosity, and clarity with organization and evaluation. Discover how to increase understanding and what is the difference between people-orientated, action-orientated, content-orientated and time-orientated.</p><h3>Learning Objectives</h3><p>Demonstrate concentration, curiosity, and clarity as a critical listener, Explain how to give appropriate feedback, Identify five listening styles to meet different needs</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Listening is challenged by attention and inference-making problems. Critical listening demands concentration, curiosity, and clarity with organization and evaluation. Discover how to increase understanding and what is the difference between people-orientated, action-orientated, content-orientated and time-orientated.
Learning Objectives
Demonstrate concentration, curiosity, and clarity as a critical listener, Explain how to give appropriate feedback, Identify five listening styles to meet different needs
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Authentic Listening: Critical Listening

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				<div>
			<h2>Overview
</h2>		</div>
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								<div>
					<p><span>This comprehensive course on <strong>Listening Masterclass</strong></span> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Listening Masterclass</strong></span> comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Listening Masterclass</strong></span>. It is available to all students, of all academic backgrounds.</p>					</div>
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				</div>
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				<div>
			<h2>Requirements</h2>		</div>
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					<p><span>Our <strong>Listening Masterclass</strong></span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>9 sections • 39 lectures • 02:33:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•What are Good Listening Skills?: 00:04:00</p></div><div><div><p>•Pay Attention: 00:03:00</p></div><div><div><p>•Show That You're Listening: 00:04:00</p></div><div><div><p>•Provide Feedback: 00:04:00</p></div><div><div><p>•Defer Judgment: 00:04:00</p></div><div><div><p>•Respond Appropriately: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Difference Between Active and Passive Listening: 00:04:00</p></div><div><div><p>•What is Active Listening: 00:04:00</p></div><div><div><p>•What is Passive Listening?: 00:04:00</p></div><div><div><p>•How Non-verbal Cues Are a Part of Listening: 00:04:00</p></div><div><div><p>•Verbal Ques for Active Listening: 00:04:00</p></div><div><div><p>•How to Really Listen to Someone: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Difference between Listening and Hearing: 00:04:00</p></div><div><div><p>•Reasons We Hear What We Want To Hear: 00:04:00</p></div><div><div><p>•Difference between Listening and hearing: 00:04:00</p></div><div><div><p>•We Only Hear What We Want to Hear: 00:05:00</p></div><div><div><p>•Are You Really Listening, or Just Waiting to Talk?: 00:05:00</p></div><div><div><p>•How to Really Listen to Someone: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Ways to Improve Your Listening Skills: 00:04:00</p></div><div><div><p>•Demonstrate Your Listening Skills By Paraphrasing: 00:04:00</p></div><div><div><p>•Make Consistent Eye Contact: 00:04:00</p></div><div><div><p>•Ask Open Ended Questions: 00:04:00</p></div><div><div><p>•Show You're A Good Listener By Nodding: 00:03:00</p></div><div><div><p>•Listen To Understand: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Types of Listening: 00:03:00</p></div><div><div><p>•Appreciative Listening: 00:04:00</p></div><div><div><p>•Empathic Listening: 00:03:00</p></div><div><div><p>•Comprehensive Listening: 00:05:00</p></div><div><div><p>•Discerning Listening: 00:04:00</p></div><div><div><p>•Evaluative Listening: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Benefits of Good Listening Skills: 00:04:00</p></div><div><div><p>•You Become a Better Student: 00:04:00</p></div><div><div><p>•You Become a Better Friend: 00:03:00</p></div><div><div><p>•People Will Perceive You as Intelligent and Perceptive: 00:03:00</p></div><div><div><p>•Help Your Public Speaking: 00:04:00</p></div><div><div><p>•Benefits of Listening: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Review: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Listening Masterclass: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview

This comprehensive course on Listening Masterclass will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Listening Masterclass comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Listening Masterclass. It is available to all students, of all academic backgrounds.
Requirements
Our Listening Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
9 sections • 39 lectures • 02:33:00 total length
•Introduction: 00:06:00
•What are Good Listening Skills?: 00:04:00
•Pay Attention: 00:03:00
•Show That You're Listening: 00:04:00
•Provide Feedback: 00:04:00
•Defer Judgment: 00:04:00
•Respond Appropriately: 00:04:00
•Difference Between Active and Passive Listening: 00:04:00
•What is Active Listening: 00:04:00
•What is Passive Listening?: 00:04:00
•How Non-verbal Cues Are a Part of Listening: 00:04:00
•Verbal Ques for Active Listening: 00:04:00
•How to Really Listen to Someone: 00:05:00
•Difference between Listening and Hearing: 00:04:00
•Reasons We Hear What We Want To Hear: 00:04:00
•Difference between Listening and hearing: 00:04:00
•We Only Hear What We Want to Hear: 00:05:00
•Are You Really Listening, or Just Waiting to Talk?: 00:05:00
•How to Really Listen to Someone: 00:05:00
•Ways to Improve Your Listening Skills: 00:04:00
•Demonstrate Your Listening Skills By Paraphrasing: 00:04:00
•Make Consistent Eye Contact: 00:04:00
•Ask Open Ended Questions: 00:04:00
•Show You're A Good Listener By Nodding: 00:03:00
•Listen To Understand: 00:04:00
•Types of Listening: 00:03:00
•Appreciative Listening: 00:04:00
•Empathic Listening: 00:03:00
•Comprehensive Listening: 00:05:00
•Discerning Listening: 00:04:00
•Evaluative Listening: 00:04:00
•Benefits of Good Listening Skills: 00:04:00
•You Become a Better Student: 00:04:00
•You Become a Better Friend: 00:03:00
•People Will Perceive You as Intelligent and Perceptive: 00:03:00
•Help Your Public Speaking: 00:04:00
•Benefits of Listening: 00:04:00
•Review: 00:04:00
•Assignment - Listening Masterclass: 00:00:00

Apex Learning

Ear Training

Study Skills

Listening Masterclass

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the modern world, competition is fierce, and the need for specialized knowledge and skills is more important than ever. To achieve success and secure your future, it&#39;s crucial to develop your expertise and stay up-to-date with the latest industry trends. That&#39;s why we&#39;re excited to offer Listening Masterclass course, a training program designed to equip you with the knowledge and tools you need to excel in your chosen field.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our team of industry experts has meticulously crafted this Listening Masterclasscourse to cover all the essential topics and more, providing you with the tools you need to succeed. Whether you&#39;re a beginner or an experienced professional, this Listening Masterclasscourse is designed to be accessible to everyone, with small modules that are easy to understand.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally, you&#39;ll have access to tutor support via live chat or email throughout the course. This ensures that you can get help with any questions or challenges you may face along the way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of the Listening Masterclasscourse, you&#39;ll have the knowledge and confidence to stand out to employers in the Personal Development industry and related fields. You&#39;ll be well-equipped to advance your career and increase your earning potential significantly.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to invest in your future. Enrolling in this Listening Masterclass course is a smart investment in your personal and professional growth, and it will open up new opportunities for career advancement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So, take the first step towards achieving your goals by enrolling in the Listening Masterclass course today. For a detailed breakdown of the specific modules covered in the course, please see the description section below.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listening Masterclass</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Listening Masterclass topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Listening Masterclass On The Go:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support</li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Listening Masterclass is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&acirc;&plusmn;&acirc;&plusmn; </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listening Masterclass</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course Curriculum </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the course is given below:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to Listening Masterclass</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01: What are Good Listening Skills?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What are Good Listening Skills? </li><li fr-original-style="" style="box-sizing: border-box;">Pay Attention </li><li fr-original-style="" style="box-sizing: border-box;">Show That You&#39;re Listening </li><li fr-original-style="" style="box-sizing: border-box;">Provide Feedback </li><li fr-original-style="" style="box-sizing: border-box;">Defer Judgment </li><li fr-original-style="" style="box-sizing: border-box;">Respond Appropriately </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02: Difference between Active and Passive Listening</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Difference Between Active and Passive Listening </li><li fr-original-style="" style="box-sizing: border-box;">What is Active Listening </li><li fr-original-style="" style="box-sizing: border-box;">What is Passive Listening? </li><li fr-original-style="" style="box-sizing: border-box;">How Non-verbal Cues Are a Part of Listening </li><li fr-original-style="" style="box-sizing: border-box;">Verbal Ques for Active Listening </li><li fr-original-style="" style="box-sizing: border-box;">How to Really Listen to Someone </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03: Difference between Listening and Hearing</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Difference between Listening and Hearing </li><li fr-original-style="" style="box-sizing: border-box;">Reasons We Hear What We Want To Hear </li><li fr-original-style="" style="box-sizing: border-box;">Difference between Listening and hearing </li><li fr-original-style="" style="box-sizing: border-box;">We Only Hear What We Want to Hear </li><li fr-original-style="" style="box-sizing: border-box;">Are You Really Listening, or Just Waiting to Talk? </li><li fr-original-style="" style="box-sizing: border-box;">How to Really Listen to Someone </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04: Ways to Improve Your Listening Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ways to Improve Your Listening Skills </li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate Your Listening Skills By Paraphrasing </li><li fr-original-style="" style="box-sizing: border-box;">Make Consistent Eye Contact </li><li fr-original-style="" style="box-sizing: border-box;">Ask Open Ended Questions </li><li fr-original-style="" style="box-sizing: border-box;">Show You&#39;re A Good Listener By Nodding </li><li fr-original-style="" style="box-sizing: border-box;">Listen To Understand </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05: Types of Listening</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Types of Listening </li><li fr-original-style="" style="box-sizing: border-box;">Appreciative Listening </li><li fr-original-style="" style="box-sizing: border-box;">Empathic Listening </li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive Listening </li><li fr-original-style="" style="box-sizing: border-box;">Discerning Listening </li><li fr-original-style="" style="box-sizing: border-box;">Evaluative Listening </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06: Benefits of Good Listening Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Benefits of Good Listening Skills </li><li fr-original-style="" style="box-sizing: border-box;">You Become a Better Student </li><li fr-original-style="" style="box-sizing: border-box;">You Become a Better Friend </li><li fr-original-style="" style="box-sizing: border-box;">People Will Perceive You as Intelligent and Perceptive </li><li fr-original-style="" style="box-sizing: border-box;">Help Your Public Speaking </li><li fr-original-style="" style="box-sizing: border-box;">Benefits of Listening </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07: Conclusion</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Review</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
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                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with interest in Listening Masterclass will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Personal Development sectors, then this course might just be the perfect opportunity for you.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Listening Masterclass topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Listening Masterclass course successfully and develop yourself to enhance your chances of succeeding in the Personal Development sectors and other relevant fields.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

                        </div>

In the modern world, competition is fierce, and the need for specialized knowledge and skills is more important than ever. To achieve success and secure your future, it's crucial to develop your expertise and stay up-to-date with the latest industry trends. That's why we're excited to offer Listening Masterclass course, a training program designed to equip you with the knowledge and tools you need to excel in your chosen field.
Our team of industry experts has meticulously crafted this Listening Masterclasscourse to cover all the essential topics and more, providing you with the tools you need to succeed. Whether you're a beginner or an experienced professional, this Listening Masterclasscourse is designed to be accessible to everyone, with small modules that are easy to understand.
Additionally, you'll have access to tutor support via live chat or email throughout the course. This ensures that you can get help with any questions or challenges you may face along the way.
Upon completion of the Listening Masterclasscourse, you'll have the knowledge and confidence to stand out to employers in the Personal Development industry and related fields. You'll be well-equipped to advance your career and increase your earning potential significantly.
Don't miss this opportunity to invest in your future. Enrolling in this Listening Masterclass course is a smart investment in your personal and professional growth, and it will open up new opportunities for career advancement.
So, take the first step towards achieving your goals by enrolling in the Listening Masterclass course today. For a detailed breakdown of the specific modules covered in the course, please see the description section below.
Key Learning Points of Listening Masterclass Course:
Explore a diverse range of aspects of this field after the successful completion of the course
Get inside-out knowledge on Listening Masterclass topics from the industry experts
Acquire skills that will help you to explore many opportunities
Why iBeauty is Your Best Choice
Key Features of Listening Masterclass On The Go:
Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course
Comprehensive course design for the course
On-demand learning support
Freedom to study at your own pace
Availability of certificate upon successful completion of the course
CPD accreditation Certificate
Content of the courses developed by Industry Experts
24x7 Tutor Support
Our Listening Masterclass is designed to give our learners the best possible learning experience. Therefore, we've broken up our course into bite-sized modules.
â±â± Listening Masterclass Course Curriculum 
The detailed curriculum of the course is given below:
Introduction to Listening Masterclass
Introduction
Module 01: What are Good Listening Skills?
What are Good Listening Skills?
Pay Attention
Show That You're Listening
Provide Feedback
Defer Judgment
Respond Appropriately
Module 02: Difference between Active and Passive Listening
Difference Between Active and Passive Listening
What is Active Listening
What is Passive Listening?
How Non-verbal Cues Are a Part of Listening
Verbal Ques for Active Listening
How to Really Listen to Someone
Module 03: Difference between Listening and Hearing
Difference between Listening and Hearing
Reasons We Hear What We Want To Hear
Difference between Listening and hearing
We Only Hear What We Want to Hear
Are You Really Listening, or Just Waiting to Talk?
How to Really Listen to Someone
Module 04: Ways to Improve Your Listening Skills
Ways to Improve Your Listening Skills
Demonstrate Your Listening Skills By Paraphrasing
Make Consistent Eye Contact
Ask Open Ended Questions
Show You're A Good Listener By Nodding
Listen To Understand
Module 05: Types of Listening
Types of Listening
Appreciative Listening
Empathic Listening
Comprehensive Listening
Discerning Listening
Evaluative Listening
Module 06: Benefits of Good Listening Skills
Benefits of Good Listening Skills
You Become a Better Student
You Become a Better Friend
People Will Perceive You as Intelligent and Perceptive
Help Your Public Speaking
Benefits of Listening
Module 07: Conclusion
Review
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone with interest in Listening Masterclass will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Personal Development sectors, then this course might just be the perfect opportunity for you.
 Requirements 
There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Listening Masterclass topics. You can access the course materials at any time with any internet-enabled device and keep developing.
 Career path 
Complete your Listening Masterclass course successfully and develop yourself to enhance your chances of succeeding in the Personal Development sectors and other relevant fields.
 

Institute of Beauty & Makeup

Professional Skills

Career Development

Personal Development

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

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					<div><p><span>Listening is an essential aspect of communication in leadership. To become a successful leader and build positive relationships both inside and outside of the workplace, it is crucial to understand the art of listening. </span></p><p><span>In the</span><b> Leaders Effective Listening Skills</b><span> course, you will learn why listening is a powerful nonverbal communication tool, and how to use it to develop your communication and emotional intelligence in the workplace. It explores the key types of listening in detail: active, critical and appreciative, and how to apply these skills to build strong working relationships.</span></p><p><span>This course is not just for leaders and business professionals; anyone can enrol who wishes to learn the art of listening for better communication. Whether you want to apply these skills in your personal or professional life, it will teach you how to use smart listening to interact with people on a much deeper level.</span></p></div>
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					<div><p>This best selling <strong>Leaders Effective Listening Skills </strong>has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth <strong>Leaders Effective Listening Skills </strong>is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.</p><p>The <strong>Leaders Effective Listening Skills </strong>is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The <strong>Leaders Effective Listening Skills </strong>is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.</p><p>After successfully completing the<strong> Leaders Effective Listening Skills</strong>, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the <strong>Leaders Effective Listening Skills </strong>will help you stand out from the crowd. You can also validate your certification on our website.</p><p>We know that you are busy and that time is precious, so we have designed the <strong>Leaders Effective Listening Skills </strong>to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. </p><p>Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.</p></div>
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Course Overview
Listening is an essential aspect of communication in leadership. To become a successful leader and build positive relationships both inside and outside of the workplace, it is crucial to understand the art of listening. 
In the Leaders Effective Listening Skills course, you will learn why listening is a powerful nonverbal communication tool, and how to use it to develop your communication and emotional intelligence in the workplace. It explores the key types of listening in detail: active, critical and appreciative, and how to apply these skills to build strong working relationships.
This course is not just for leaders and business professionals; anyone can enrol who wishes to learn the art of listening for better communication. Whether you want to apply these skills in your personal or professional life, it will teach you how to use smart listening to interact with people on a much deeper level.
This best selling Leaders Effective Listening Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Leaders Effective Listening Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.
The Leaders Effective Listening Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Leaders Effective Listening Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.
After successfully completing the Leaders Effective Listening Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Leaders Effective Listening Skills will help you stand out from the crowd. You can also validate your certification on our website.
We know that you are busy and that time is precious, so we have designed the Leaders Effective Listening Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. 
Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Cloud

Leaders Effective Listening Skills

London

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Reflective Listening improves communication by having partners take turns being active listeners. This technique enhances understanding and empathy, fostering healthier and more productive conversations within the relationship.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key areas</strong>: communication skills, active listening, empathy, understanding, productive conversations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 x 1 hour sessions&nbsp;</p>

Reflective Listening improves communication by having partners take turns being active listeners. This technique enhances understanding and empathy, fostering healthier and more productive conversations within the relationship.
Key areas: communication skills, active listening, empathy, understanding, productive conversations


3 x 1 hour sessions 

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