319 Listening Skills courses in Cardiff delivered On Demand

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00

Interact with people to earn good reputation as a Receptionist Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you. The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments. Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now! Course Highlights Professional Receptionist Skills Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Receptionist Skills Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Professional Receptionist Skills Diploma - Updated Version Introduction to Reception and Receptionist 00:26:00 Business Telephone Skills 00:20:00 Representing Your Boss and Company 00:36:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:41:00 Organisational Skills 00:26:00 Communication Skills 00:27:00 Customer Service 00:17:00 Effective Planning and Scheduling 00:52:00 Invoicing/Petty Cash 00:28:00 Business Environment 00:16:00 Microsoft Excel Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:28:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:16:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Professional Receptionist Skills Diploma - Old Version Module 1: Receptionist Receptionist FREE 00:30:00 Importance of Receptionist FREE 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 01:00:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Interpersonal Skills Development Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certified Microsoft PowerPoint for Beginners - Activities 00:00:00 Mock Exam Mock Exam- Professional Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Professional Receptionist Skills Diploma 00:30:00

Overview This Communicate Effectively, Impress Others course will unlock your full potential and will show you how to excel in a career in Communicate Effectively, Impress Others. So upskill now and reach your full potential. Everything you need to get started in Communicate Effectively, Impress Others is available in this course. Learning and progressing are the hallmarks of personal development. This Communicate Effectively, Impress Others will quickly teach you the must-have skills needed to start in the relevant industry. In This Communicate Effectively, Impress Others Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Communicate Effectively, Impress Others skills to help you advance your career. Acquire a comprehensive understanding of various Communicate Effectively, Impress Others topics and tips from industry experts. Learn in-demand Communicate Effectively, Impress Others skills that are in high demand among UK employers, which will help you to kickstart your career. This Communicate Effectively, Impress Others course covers everything you must know to stand against the tough competition in the Communicate Effectively, Impress Others field.  The future is truly yours to seize with this Communicate Effectively, Impress Others. Enrol today and complete the course to achieve a Communicate Effectively, Impress Others certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Communicate Effectively, Impress Others course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Communicate Effectively, Impress Others course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Communicate Effectively, Impress Others course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Communicate Effectively, Impress Others is suitable for anyone aspiring to start a career in Communicate Effectively, Impress Others; even if you are new to this and have no prior knowledge on Communicate Effectively, Impress Others, this course is going to be very easy for you to understand.  And if you are already working in the Communicate Effectively, Impress Others field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Communicate Effectively, Impress Others course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Communicate Effectively, Impress Others course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Communicate Effectively, Impress Others course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Communicate Effectively, Impress Others course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 1 Unlock the door, Find What You Get in This Course 00:04:00 Three things to Do to Get the Most from This Course 00:07:00 Learn Why Should You Care about Communication Skills 00:05:00 Fascinating Technique to Overcome Fear While Talking 00:07:00 Power of positive and how to communicate negative message 00:07:00 What Do You Tell Yourself - Internal Communication 00:03:00 Section 2 - 8 Techniques to Improve Your Results Now Improvement Techniques 1 and 2 - Clarity and Correctness 00:11:00 Improvement Technique 3 - Be Courteous and Earn Respect 00:05:00 Improvement technique 4 - 5W and 1H Method for Completeness 00:09:00 Improvement Technique 5 - Build Confidence in Listeners - Concreteness 00:07:00 Improvement Technique 6 - Keep Listener's Attention - Make Message Concise 00:07:00 Improvement Technique 7 - Considerate - Build Relationships This Way 00:04:00 Improvement Technique 8 - Be Coherent Logical and Consistent 00:05:00 Improvement Technique 9 - Ask a Powerful Question - What Do You Want the Other Person to Do 00:05:00 Improvement Technique 10 - Prepare Mind of Listeners and Achieve Results - Learn Through This Story 00:12:00 Section 3 - Here Is How to Develop Your Listening Skills World's Best Communicators Are Best Listeners - 1 Trick 00:03:00 5 Levels of Listening - Start Becoming an Empathic Listener 00:06:00 Listening Is Key - Practical Tips To Effective Listening 00:04:00 Section 4 - Verbal and Nonverbal Communication Critical Aspects of Effective Communication and 5 Habits to Develop Verbal Communication 00:08:00 Is Body Language Important 00:04:00 Master These 2 Aspects - How Do You Say Something and Body Language 00:06:00 Wonder What Is a Gesture - 5 Benefits of Using Gestures 00:06:00 Body Language Improvement - 4 Techniques 00:09:00 7 Tricks to Use Your Hand Gestures 00:07:00 3 Types of Eye Contacts and Secret to Impress Listeners 00:06:00 What to Avoid When Making a Presentation 00:05:00 6 Practical Ideas to Improve Results after Communication 00:11:00 Here Are Next 4 Practical Ideas to Develop Your Communication Skills 00:04:00 Watch 3 Techniques to Improve Communication Skills 00:04:00 Conclusion to Your Communication Skills Course 00:01:00

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 4 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Master the art of assertiveness with our comprehensive course, 'Assertiveness Skills in Action: Effective Communication Strategies.' Build self-confidence, enhance emotional intelligence, and develop powerful communication strategies for success in both personal and professional spheres. Overcome fears and anxieties, set boundaries, and foster a positive self-image. Elevate your interpersonal skills with practical insights and interactive sessions. Enroll now for a transformative journey towards confident and assertive communication.

Audio Typing: Audio Typing Are you looking to boost your audio typing skills? If you are interested, you can try our comprehensive audio typing course. Participants of the audio typing course learn touch typing techniques and improve listening skills. Moreover, the audio typing course, students familiarise themselves with transcription software. The audio typing curriculum includes exercises to enhance typing speed and accuracy. Additionally, the audio typing course describes strategies for managing complex audio recordings. Students in audio typing course also gain knowledge about formatting, proofreading, and editing transcribed documents. Through this audio typing course, you can prepare for roles in transcription services across various industries. Join our audio typing course to learn the necessary skills for transcribing spoken words into written text efficiently and accurately. Learning outcome of audio typing course This audio typing course teaches: Introduction to audio typing and basics of audio typing. This audio typing course teaches typing techniques & speed enhancement. Audio typing text-to-speech, formatting, and guidelines for transcription are included in this audio typing course. Through the audio typing course, you can specialise in transcription and transcription tools. Quality controlling and proofreading will be taught by this comprehensive audio typing course. You will find opportunities for transcription and proficiency with homophones as part of this audio typing course. Special Offers of this Audio Typing: Audio Typing Course This Audio Typing: Audio Typing Course includes a FREE PDF Certificate. Lifetime access to this Audio Typing: Audio Typing Course Instant access to this Audio Typing: Audio Typing Course Get FREE Tutor Support to this Audio Typing: Audio Typing Course Audio Typing: Audio Typing Touch typing techniques are explained in the audio typing course. Along with improving their listening skills, participants in the audio typing course also learn how to use transcription software. Additionally, the training on audio typing includes strategies for dealing with challenging audio recordings. Additionally, typing exercises to increase accuracy and speed are covered in this audio typing course. Students that enroll in the audio typing course also learn how to format, proofread, and edit transcribed papers. Who is this course for? Audio Typing: Audio Typing Students, recent graduates, and job seekers might benefit from this audio typing course. Requirements Audio Typing: Audio Typing To enrol in this Audio Typing: Audio Typing Course, students must fulfil the following requirements. To join in our Audio Typing: Audio Typing Course, you must have a strong command of the English language. To successfully complete our Audio Typing: Audio Typing Course, you must be vivacious and self driven. To complete our Audio Typing: Audio Typing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Audio Typing: Audio Typing Course. Career path Audio Typing: Audio Typing Many employment options, including those for audio typists, legal secretaries, medical transcriptionists, and many more, will become available with the purchase of this bundle that combines audio typing course.

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 367 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about psychotherapist and counsellor Understand the core competencies and principles of psychotherapist and counsellor Explore the various areas of psychotherapist and counsellor Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert psychotherapist and counsellor Counselling and Psychotherapy Diploma Course Online Master the skills you need to propel your career forward in counselling and psychotherapy. This course will equip you with the essential knowledge and skillset that will make you a confident counsellor and psychotherapist and take your career to the next level. This comprehensive counselling and psychotherapy course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this counselling and psychotherapy course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This Diploma in Psychotherapy and Counselling at QLS Level 4 course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.  This comprehensive course will teach you the theory of effective counselling and psychotherapy practice and equip you with the essential skills, confidence and competence to assist you in the counselling and psychotherapy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in counselling and psychotherapy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for counsellor and psychotherapist or for people who are aspiring to specialise in counselling and psychotherapy.This Diploma in Psychotherapy and Counselling at QLS Level 4 course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.  Enrol in this counselling and psychotherapy course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive counselling and psychotherapy course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this counselling and psychotherapy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This counselling and psychotherapy course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This counselling and psychotherapy course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This counselling and psychotherapy course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to the Course About the Instructor 00:04:00 About the Course 00:04:00 Introduction to Psychotherapy What is 'Psychotherapy'? 00:09:00 Difference between 'Counselling' and 'Psychotherapy' 00:10:00 Who needs psychotherapy? 00:08:00 Therapeutic Relationship & Environment Setting up therapeutic environment 00:08:00 Listening Skills & Listening Stages 00:09:00 Establishing positive therapeutic relationship 00:09:00 Stress - and Anger management 00:13:00 Approaches & Schools of Thought Person-Centred Therapy 00:09:00 Psychodynamic Therapy & Psychoanalysis 00:11:00 Gestalt Therapy 00:13:00 Existential Psychotherapy 00:08:00 Types & Forms of psychotherapy Individual Psychotherapy 00:06:00 Group sessions (workshops) 00:10:00 Couple psychotherapy 00:10:00 Online (Skype) Therapy 00:09:00 Mental Health Conditions Psychotherapy for Depression 00:08:00 Psychotherapy for Anxiety disorders 00:06:00 Psychotherapy for Schizophrenia 00:09:00 Gender Identity Disorder (Gender Dysphoria) 00:10:00 Psychotherapy for Eating Disorders 00:09:00 Helping the client in crisis Suicidal thinking & talking 00:09:00 Self harm cases 00:09:00 Relationship breakdown 00:09:00 Working as a Therapist How to set up own practice 00:08:00 Registration & Accreditation 00:08:00 Where to advertise own services 00:10:00 Thank you & Good Bye! 00:02:00 Child Counselling Psychology of Growth and Development The Development Cycle 00:07:00 Parent, Child, Teacher Relationships 00:08:00 The Complexities of Growth 00:08:00 Introduction - Psychological Development 00:09:00 Therapeutic Language Conflict and Stress 00:11:00 Behavioural Therapies 00:07:00 Working with Children 00:07:00 The Use of Language 00:07:00 Memory 00:08:00 Psychological Issues Grief and Bereavement 00:06:00 Exploring Grief and Letting Go 00:06:00 Dysfunctional Families 00:08:00 What is Co-Dependency 00:07:00 Child Bullying and Child Abuse 00:08:00 Therapeutic Outcomes Psychological Study of Education 00:06:00 Transformation 00:06:00 Using Newly Found Skills 00:05:00 Recovery - The Therapeutic Process 00:05:00 Moving on - Emotional Intimacy 00:06:00 Working as a Counsellor Setting Up a Practice 00:09:00 Depression Counselling What Causes Depression Introduction 00:04:00 Melancholy and the History of Counselling 00:07:00 Signs of Depression 00:06:00 Depression and the Brain 00:05:00 Depression and Neurons 00:09:00 Stress and depression 00:09:00 Environmental and Health Factors 00:04:00 Depression and Sleep Disorders 00:06:00 Somatic Symptoms 00:06:00 Risk Factors 00:07:00 Module 1: Assessment Questions 00:05:00 Different Types of Depression Classifying Depression & Different Classification Methods 00:07:00 Cyclothymia 00:06:00 Depression and Creative Minds 00:06:00 Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression 00:06:00 Bipolar / Manic Depression 00:05:00 Antenatal & Postpartum Depression 00:09:00 Bereavement and Grief 00:08:00 Dysthymia in Children and Adolescents 00:03:00 Depression and the Elderly 00:06:00 Psychosocial & Health Factors in the Elderly 00:03:00 Module 2: Assessment Questions 00:03:00 Different Types of Medicine Neurogenesis 00:04:00 Monoamine Oxidase Inhibitors 00:03:00 Serotonin Syndrome 00:02:00 Selective Serotonin Reuptake Inhibitors 00:03:00 Tyramine 00:03:00 Medication Statistics and Doctors in the UK & USA 00:10:00 Module 3: Assessment Questions 00:02:00 Complementary Alternative Therapies Lifestyle management, Diet, Exercise, Meditation 00:07:00 St John's Wort (hypericum perforatum) 00:04:00 Omega 3 Fatty Acids 00:03:00 Tai chi, Qigong 00:04:00 Yoga 00:03:00 Acupuncture 00:03:00 Art Therapy & Music Therapy 00:08:00 Module 4 Assessment Questions 00:04:00 Counselling Approaches to Depression Person Centred Therapy 00:07:00 Family or Couples Therapy 00:08:00 Stepped Care Model (approach) 00:09:00 Psychodynamic/Dynamic Interpersonal Therapy 00:05:00 Rational Emotive Behavioural Therapy 00:06:00 Clinical Hypnotherapy & Cognitive Behavioural Therapy 00:04:00 Clinical Hypnotherapy for Post Traumatic Stress Disorder 00:04:00 Gestalt Therapy 00:06:00 The Therapeutic Relationship 00:06:00 Knowledge and Qualities Necessary to a Counsellor 00:03:00 Module 5 assessment questions 00:02:00 Thank You and Good Bye! 00:03:00 Final Assessment Assessment - Counselling and Psychotherapy Diploma Course Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Audio Typing: Audio Typing Have you ever wished to type more quickly? We have the audio typing course, so look no further. The fundamentals and introduction to audio typing are taught in this course on audio typing. This audio typing training explains typing skills and improves typing speed. This audio typing course covers text-to-speech audio typing, formatting, and transcription best practices. You may getspecialisedt transcribing and transcription tools through the audio typing course. This extensive audio typing course will teach quality assurance and proofreading. Enrol in our audio typing course to grab the opportunities for transcription and homophone skills as part of the study plan! Audio Typing: Audio Typing Touch typing techniques are explained in the audio typing course. Along with improving their listening skills, participants in the audio typing course also learn how to use transcription software. Additionally, the training on audio typing includes strategies for dealing with challenging audio recordings. Additionally, typing exercises to increase accuracy and speed are covered in this audio typing course. Students that enroll in the audio typing course also learn how to format, proofread, and edit transcribed papers. Certificate of Completion Audio Typing: Audio Typing You will receive a course completion certificate for free as soon as you complete the Audio Typing: Audio Typing Course. Who is this course for? Audio Typing: Audio Typing If you want to learn how to type properly using touch typing, this audio typing course is perfect for you. Requirements Audio Typing: Audio Typing To enrol in this Audio Typing: Audio Typing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Audio Typing Course. Be energetic and self-motivated to complete our Audio Typing Course. Basic computer Skill is required to complete our Audio Typing Course. If you want to enrol in our Audio Typing Course, you must be at least 15 years old. Career path Audio Typing: Audio Typing There are several employment options available with this audio typing course, including Medical Transcriptionists, Legal Secretaries, audiotypists, and so on.