Bad news - people don't buy your product.
Better news - they don't buy anyone else's product either.
Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'.
So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap.
This course will help participants:
Build rapport with authenticity
Use open questions, listening and summary to properly understand the prospect
Use 'impact' questions to 'stack the pain' of remaining with the status quo
Convert features into personalised benefits that reflect stated needs
Handle objections with calm confidence
Identify buying signals
Close effectively
Convey credible urgency centred on the prospect's - not the salesperson's - interests
1 What makes a customer buy any product?
Moving towards 'pleasure'
Moving away from 'pain'
Robert Cialdini's Psychology of Influence - buying motives
Understanding what your product does for customers
Why there is never a 'one size fits all' approach
What are the real 'unique selling points' and why the salesperson is the real 'USP'
At what point does the customer emotionally buy your product?
2 Getting past gatekeepers
What gatekeepers' motivations are
How to make them your friend rather than your enemy
How to make your call harder to block than to put through
How to control the gatekeeper with questions, not answers
Using Cialdini's 'reciprocity' law to get put through more often
Practical exercise in which the trainer poses as gatekeeper
3 Questioning and listening skills
How to use open questions to get the customer talking
What questions to avoid and why
How to 'stack the pain' of the status quo with 'impact questions'
Practical 'pain stacking' exercise in pairs
What listening is and what it isn't
Question funnelling - how to earn deeper disclosure through probing
Practical funnelling exercise in pairs
The power of summary
4 How to create tailored benefits and not 'dive into solution'
What is 'diving into solution'? Examples and analogies
Why it is to be avoided
Practical exercise in pairs - how it feels to have solutions offered up too early
How to avoid 'feature-dumping'
What is 'value selling'?
How to create tailored benefits
How to convert product features into benefits
How to deal with the prospect's competitor allegiance
5 Handling objections and testing the water
How to overcome the price objection by selling value
Common objections the participants encounter and answers that work
The objections salespeople carry in their own heads
The 'A-C-E' objection-handling model
How to uncover objections
When - and when not - to trial close
6 Closing skills
Why salespeople often close too early
How to identify buying signals
How to use urgency with skill and effectiveness
Four killer closing techniques that work
How to avoid buying the product back by careless post-sale talk
How to ask for referrals for your product
How to 'farm' the account for future opportunities
7 Wrap-up
Key learnings from each participant
Individual action planning - steps that can and will be implemented in the workplace
Delivered in Harpenden or UK Wide or OnlineHarpenden or UK WideorOnlineFlexible Dates
The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.
Delivered in Stratford + 1 more or OnlineStratford + 1 moreorOnline + more
The Temporary Works Supervisor course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
Have gained an understanding of the importance of cooperation and teamwork on a temporary works site
Understand the legal duties of the role
Have a stronger awareness of risk management on-site as well as the roles of a supervisor and their fellow employees on site
Leave the course with an understanding of the “4C’s”, Communication, Cooperation, Coordination and Competency
Course Content:
Different groups and types of Temporary Works
BS5975:2019
CDM Regulations
Legislation and Codes of Practice
Temporary Works Register, Design Brief and Design
Case studies, policy and procedures, Standard solutions and permitted drawings
Risk assessments, method statements
Safe systems of work
The roles and duties of a Temporary Works Supervisor
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Supervisor courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.
Delivered in Chelmsford + 1 more or OnlineChelmsford + 1 moreorOnline + more
Our CITB Online - Site Supervisors’ Safety Training Scheme (SSSTS) Refresher course is designed to give attendees a broad reminder of their responsibilities for health and safety on construction sites. Approved and endorsed by the United Kingdom Contractors Group, the SSSTS refresher course is a must for anyone who occupies a supervisory role on UKCG sites and wants to brush up on their knowledge of their legal responsibilities and the latest construction industry regulations.
The SSSTS Refresher course has been created to provide existing supervisors, or those who are just entering into a supervisory role, with in-depth knowledge of health and safety legislation and procedures. If a candidate completed a full SSSTS training course up to 5 years ago, they will be required to attend a refresher programme.
Prerequisites
SSSTS certificates are of course valid for up to 5 years, but due to the ever-changing nature of the industry, it is recommended that staff stay up to date by enrolling on a refresher course long before the qualification expires.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.
Delivered in Chelmsford + 1 more or OnlineChelmsford + 1 moreorOnline + more
This one-day course is a must for anyone considering or already working within a construction or civil engineering environment. This course provides Health and Safety awareness and is endorsed by Build UK as a standard training for all operatives on site.
Aims
To give a clear understanding of Regulations & Legislation that applies to construction work and is an ideal refresher for any operative that has previously completed training in Health & Safety.
Course Content
• Accident prevention
• Health & Safety law
• Control and management of the site and your how your role fits in with this
• Risk assessments and method statements
• Performing safely on site
• Reporting unsafe acts to prevent an accident
• Individual & employee responsibilities
• What to do if you think anyone’s Health and Safety is being put at risk
Assessment
At the end of this course, all delegates will have a clear understanding of the requirements of Health and Safety Legislation and their responsibilities to comply with them.
Candidates will need to complete a multiple-choice exam at the end of the CITB course. They will also need to engage and interact with others throughout the day.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all operatives. The certificate is part of CSCS Green Card requirements.
To remain certified in this area, you will need to retake the course before the expiry date or have completed an NVQ2 or higher in your skills set.
Instructions
Please note all Health & Safety Awareness courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.
Delivered in Chelmsford + 1 more or OnlineChelmsford + 1 moreorOnline + more
£135
Real Estate Modelling Masterclass (Advanced Cash Flow Modelling)
This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.
Delivered in person or OnlineIn-personorOnline + more
Platelet-rich Plasma (PRP) treatments
Nationally Recognised Qualification
No previous experience or qualifications needed
Open College Network Accreditation
Level 4 (as required for minimally invasive procedures)
Covers standards set by HEE
Employed (salon) or Self-Employed opportunities
Basic understanding of English language required
OPEN TO ALL APPLICANTS
Delivered in Milton Keynes + 3 more or OnlineMilton Keynes + 3 moreorOnline + more
£295
Youth MHFA® Mental Health First Aider Refresher Course
The Youth MHFA Refresher course, which needs to be done every three years to maintain accreditation, reinforces the core learning from the Youth MHFA course.
Renew your skills, update your knowledge of mental health and practice applying the Youth MHFA action plan. You'll also benefit from ongoing membership of the Association of Mental Health First Aiders®.
The Wellbeing Ambassador Programme is our comprehensive wellbeing training for leaders. It is based on evidence-based positive psychology research to help those who lead others to confidently support wellbeing.
Do you want your dating to be an enjoyable and empowered experience? Would you like to develop a healthier, more intentional approach to dating? Sign up to Rachel's eight week course and get the tools you need to become more resilient and understand the psychological processes going on with dating.
Learn how to administer vaccines or injections ...
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
Delivered in Milton Keynes + 6 more or OnlineMilton Keynes + 6 moreorOnline + more