42812 Learning courses in Sheffield delivered Online

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Super Saver Offer! is Active; Save: £405! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Career Development Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Career Development Training at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression related to substantial and easier than ever! The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The course covers everything you need in order to progress in your chosen career. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the Career Development course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of Career Development : Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of the course: Module 01: Career Module 02: Self-Improvement Module 03: Passion Module 04: Chase the Passion Module 05: Be Good at Your Passion Module 06: Passion and Money Module 07: Master Your Mindset Module 08: Preparation for Success Module 09: Job Hunting Module 10: Acing Your Interview Module 11: Prosper in Career Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certification of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery Certification Accredited by CPD Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. Requirements All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Career path After completing this course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

You can get an easy introduction to Italian or just consolidate your basic knowledge with the Learn Italian Language: Complete Italian Course - Beginners. Following the course step-by-step, you can quickly gain an understanding of the most important ideas, and you can learn up to an advanced beginner's level of learning. The course covers the following topics: Italian speaking, Italian pronunciation, Italian writing, Italian grammar rules and patterns, Italian vocabulary, Italian conversation and communication skills. Through the course you will be able to hold a conversation in Italian. You will learn the basics and some intermediate of Italian grammar. You will acquire basic and some intermediate Italian skills. You will understand and use familiar everyday expressions. Learn all the expressions you need, as well as grammar and pronunciation for a beginner's level of learning, and you will learn how to put your Italian into practice in everyday situations. What you'll learn The #1 Italian Course. Start speaking real, grammatically correct Italian fluently, effortlessly and confidently today. Improve your listening and Italian comprehension skills through ear training and visual learning thanks to the Italian speaking teacher, interactive board, subtitles and included .pdf materials. Be confident regarding your Italian skills (A1, A2, A2+ levels) by lots of practice after every lesson. Understand and use familiar everyday expressions. By the end of the course, you will build and develop your practical communication skills in Italian speaking, writing, reading and, of course, your fluency and grammatical accuracy. Requirements No previous Italian language knowledge is required. The course is recommended to anyone who wants to learn Italian language fast and easy and is designed for beginners. We start with the absolute basics. Videos are in Italian with captions/subtitles. Italian Immersion is widely considered to be the best method of learning Italian. If you're a visual learner you'll love the interactive board, the subtitles and the included .pdf materials. Free demo lessons and quizzes. Who is the target audience? Anyone who wants to learn Italian fast and easy. This course is designed for beginners. We start with the absolute basics. If you are nearly intermediate you can improve your Italian with this course. Learn ltalian : ltalian Course for Beginners (A1 A2 A2+) Learn Italian- Find out all about this course in less than two minutes FREE 00:02:00 Learn Italian - The Alphabet. The Definite Article Learn Italian - The Alphabet. The Definite Article - Part 1 FREE 00:14:00 Dictation- Italian Language- Exercise 00:18:00 Learn Italian - The Indefinite Article. The numbers from 0 to 100 Learn Italian - The Indefinite Article. The numbers from 0 to 100 00:19:00 Learn Italian - Present Simple for regular verbs Learn Italian - Present Simple for regular verbs 00:17:00 Learn Italian - Present Simple for irregular verbs. Learn Italian - Present Simple for irregular verbs. 00:17:00 Learn Italian - Present Simple for irregular verbs(II) 00:14:00 Exercises - Dictation 2 00:09:00 Learn Italian - The verb ''to be''-reflexive Learn Italian - The verb 'to be'-reflexive 00:11:00 Learn Italian - Reflexive verbs. Adverbs of frequency Learn Italian - Reflexive verbs. Adverbs of frequency 00:16:00 Learn Italian - At the supermarket. The food Learn Italian - At the supermarket. The food 00:10:00 Learn Italian - Modal verbs Learn Italian - Modal verbs 00:09:00 Learn Italian - Prepositions. Learn Italian - Prepositions. Part 1 00:11:00 Learn Italian - Prepositions. Part 2 00:09:00 Learn Italian - The Adjectives. The numbers Learn Italian - The Adjectives. The numbers 00:14:00 Learn Italian - Clothes Learn Italian - Clothes 00:10:00 Learn Italian - After and before. Masculine nouns which end in '-ma' Learn Italian - After and before. Masculine nouns which end in '-ma' 00:08:00 Learn Italian - Place adverbs Learn Italian - Possessive pronouns and adjectives. The family 00:10:00 Learn Italian - Dialogue: On the phone Learn Italian - Dialogue- On the phone 00:08:00 Learn Italian - Present Perfect. The animals Learn Italian - Present Perfect. The animals 00:13:00 Exercises - Dictation 3 00:12:00 VideoLearn Italian - Present Perfect(II) 00:19:00 Learn Italian - Past Participle. Irregular Verbs. Learn Italian - Past Participle. Irregular Verbs(II) 00:08:00 Learn Italian - Greetings 00:05:00 Learn Italian - Past Participle. Irregular Verbs(II) 00:08:00 Learn Italian - Past participle. Irregular Verbs(III). Prepositions and 00:11:00 Learn Italian - The weather Learn Italian - The weather 00:09:00 Learn Italian - Parts of the body. At the pharmacy Learn Italian - Parts of the body. At the pharmacy 00:11:00 The adverbs with Present Perfect. The auxiliary verbs ''to be'' and ''to have'' The adverbs with Present Perfect. The auxiliary verbs 'to be' and ' 00:11:00 Learn Italian - Conjunctions Learn Italian - Conjunctions 00:09:00 Learn Italian - Vocabulary: New verbs Learn Italian - Vocabulary- New verbs 00:10:00 Learn Italian - Vocabulary- New verbs(II). The expression 'ce l'ho' 00:10:00 Learn Italian - Dialogue: How did you spend your weekend? Learn Italian - Dialogue- How did you spend your weekend- 00:09:00 Learn Italian - Future Simple Learn Italian - Future Simple 00:12:00 Learn Italian - Future Simple. Irregular Verbs 00:11:00 Learn Italian - The use of Future Simple 00:08:00 Exercises - Dictation 4 00:10:00 Learn Italian - Metterci and volerci Learn Italian - Metterci and volerci 00:11:00 Learn Italian - Recap Learn Italian - Recap 00:17:00 Exercises - Dictation 5 00:08:00 Course Certification

This award introduces the critical concepts associated with AI and explores its relationship with the systems and processes that make up the digital ecosystem. It explores how AI can empower organisations to utilise Big Data through the use of Business Analysis and Machine Learning, and encourages candidates to consider a future vision of the world that is powered by AI.

Step into the transformative world of library and information science with our course, 'Library and Information Science: Managing Knowledge Resources'. This captivating journey will introduce you to the vital role of information science in today's service-oriented perspective, allowing you to delve into the responsibilities of modern-day information professionals. From mastering the intricacies of information policy and organisation to navigating the realms of digital and virtual libraries, you'll emerge with a wealth of knowledge set to propel you in the library realm. Learning Outcomes Understand the foundational principles of library and information science. Gain insights into the service-oriented aspects of information science. Discover the roles and responsibilities of modern-day information professionals. Master the art of information organisation and policy formulation. Grasp the nuances of managing human resources in libraries and the concept of digital and virtual libraries. Why buy this Library and Information Science: Managing Knowledge Resources? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Library and Information Science: Managing Knowledge Resources for? Aspiring librarians looking to understand the modern landscape of information science. Individuals keen on exploring digital library initiatives and virtual resources. Library management staff aiming to enhance their organisational and policy formulation skills. Those with an interest in understanding library legislation. Students of knowledge management desiring a comprehensive overview of information science. Career path Librarian: £25,000 - £40,000 Information Policy Analyst: £30,000 - £55,000 Digital Library Specialist: £28,000 - £45,000 Data Librarian: £27,000 - £42,000 Library Manager: £35,000 - £50,000 Knowledge Resource Consultant: £30,000 - £55,000 Prerequisites This Library and Information Science: Managing Knowledge Resources does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Library and Information Science Introduction to Library and Information Science 00:10:00 Module 02: Information Science A Service Perspective Information Science A Service Perspective 00:07:00 Module 03: Information Professionals on the Job Information Professionals on the Job 00:10:00 Module 04: Information Policy Information Policy 00:06:00 Module 05: Information Organisation Information Organisation 00:09:00 Module 06: The Data Librarian The Data Librarian 00:07:00 Module 07: Human Resources Functions in the Library Human Resources Functions in the Library 00:07:00 Module 08: Digital and Virtual Libraries Digital and Virtual Libraries 00:12:00 Module 09: Library Legislation Library Legislation 00:09:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

About this Training Course This intensive 5 full-day has been designed as a separately bookable course comprising 3 days of Well Integrity (Basic) and 2 days of Advanced Well Integrity. The intensive 3 full-day course will equip the participants with a thorough knowledge of well integrity management and risk assessment in producing assets. Based on the regulatory requirements and using real examples and exercises from around the world, this represents best practice integrity management within the oil and gas industry. When to take action with a well is a critical decision, both from a safety and economic perspective. A consistent approach to decision-making provides certainty within the organisation, focusing effort, and spending wisely. The decision-making steps will be set out to ensure all critical aspects are captured consistently. Risk analysis approaches used by different organisations and examples of risk management and risk-ranking methods will be discussed. The 2 full-day course will deepen the participants' knowledge of well integrity management, and skills for designing, operating, and maintaining well equipment. The ultimate goal is to optimise productivity at the lowest Unit Operating Cost (UOC) and to maintain mechanical integrity throughout well life cycle. Well Integrity management is looked at in three distinct stages. The first stage is during the well design which includes material selection, engineering design, cement design, coating and inhibitors and cathodic protection. The second stage is monitoring the well during the life of the well, locating possible leaks and / or loss of metal. The last stage is to manage and control any well integrity issues using specialised products, services and techniques. Training Objectives 1. Well Integrity Training: Upon completion of this course, the participants will be able to: Define the building blocks of a successful well integrity management system Develop an approach to risk management, understand risk analysis and methods applied across the industry How do we 'Make Wells Safer', learn about emerging technologies for well integrity problem diagnosis and new techniques available to 'repair' the issues Execute the basic elements of well integrity management training for field operators Evaluate well design elements that enhance or hinder well integrity status definition during the operating phase of the well life-cycle Gain the demonstrable benefits of well integrity management from field experience Review cases studies and discuss them to enhance knowledge and take on board lessons learned 2. Advanced Well Integrity: Define well integrity well categorization based on compliance to the barrier policy outlined in the regulations and develop an approach to risk management Discuss well-completion design and construction to create a 'integer' well with the lowest life cycle maintenance cost from a WIM perspective Monitoring and surveillance of well integrity, focusing on barrier competence such as cementing and corrosion Investigate and manage well integrity issues, causes & potential solutions Understand repairs needed to address 'Loss of Well Operating Envelope' Gain an overview understanding of Well Suspension & Well Abandonment Discuss further case studies as well as conduct a post course test Target Audience Invaluable for production, operations, and integrity professionals involved in implementing & managing well integrity and seeking to improve performance. It is also essential for those who need to develop and implement such systems, or who have a general need to know and understand more about well integrity management. The course will also provide a fresh approach for senior professionals and managers. Designed for professionals in the oil and gas industry who are involved in the design, construction and operation of wells from the following disciplines: Production Maintenance Production Operations Drilling Engineering Safety engineering Well Intervention Well Integrity Engineering Asset Management Course Level Intermediate Advanced Trainer Gordon Duncan has over 40 years of experience in the Oil & Gas industry. During that time, he has worked exclusively in well intervention and completions. After a number of years working for intervention service companies (completions, slickline & workovers), he joined Shell as a well service supervisor. He was responsible for the day-to-day supervision of all well intervention work on Shell's Persian/Arabian Gulf platforms. This included completion running, coil tubing, e-line, slickline, hydraulic workovers, well testing and stimulation operations. An office-based role as a senior well engineer followed. He was responsible for planning, programming and organising of all the well engineering and intervention work on a number of fields in the Middle East. He had a brief spell as a Site Representative for Santos in Australia before joining Petro-Canada as Completions Superintendent in Syria, then moved to Australia as Completions Operations Superintendent for Santos, before returning to Shell as Field Supervisor Completions and Well Interventions in Iraq where he carried out the first ever formal abandonment of a well in the Majnoon Field. While working on rotation, he regularly taught Completion Practices, Well Intervention, Well Integrity and Reporting & Planning courses all over the world. In 2014, he started to focus 100% on training and became the Technical Director for PetroEDGE. Since commencing delivering training courses in 2008, he has taught over 300 courses in 31 cities in 16 countries to in excess of 3,500 participants. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Overview This comprehensive course on Legionella Awareness Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Legionella Awareness Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Legionella Awareness Training. It is available to all students, of all academic backgrounds. Requirements Our Legionella Awareness Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 7 lectures • 01:04:00 total length •What is Legionella: 00:06:00 •Legal Responsibilities: 00:09:00 •Hazardous Environments: 00:08:00 •Legionella Risk Assessment: 00:08:00 •5 Steps of Risk Assessment: 00:15:00 •Controlling The Risks: 00:07:00 •Legionella Awareness In a Post-Covid World: 00:11:00

PMI-PBA® Exam Prep: In-House Training The course provides targeted exam preparation support for PMI®'s Professional in Business Analysis exam candidates, including a content review of The PMI Guide to Business Analysis, a review of the PMI-PBA® reference books, and an exam preparation tutorial. You will be given a Study Guide that you can re-use to assess your knowledge gaps as part of your Personal Action Plan. Your score on this for each Knowledge Area can be compared to your results on the quiz at the end of each course module to guide your study efforts. What you will Learn Upon completion, participants will be able to: Demonstrate familiarity with the structure, content and framework of The PMI Guide to Business Analysis Explain the six Knowledge Areas of The PMI Guide to Business Analysis, as well as, their inter-relationships with each other and the six Process Groups Differentiate among the five business analysis domains in the project life cycle Create a personal action plan to study and prepare for the PMI-PBA® Exam Getting Started PMI-PBA Examination Certification Process The Credential Examination Foundation Concepts for PMI-PBA® Prep Business analysis terminology and definitions Business analysis project, program, and portfolio management Product and project life cycles Skills and qualities of a business analyst Introduction to Business Analysis in Projects Business analysis overview How organizations implement business analysis Business analyst and project manager relationships Requirements definitions and types Practice quiz On-Demand Segment A: Define the Business Problem (Pre-work for Needs Assessment) Needs Assessment Review Needs Assessment knowledge area Identify problem or opportunity Assess current and future state Determine options and provide recommendations Facilitate product roadmap development Assemble business case Practice quiz Stakeholder Engagement Review Stakeholder Engagement knowledge area Identify Stakeholders and conduct analysis Determine Stakeholder engagement and communication approach Conduct business analysis planning Practice quiz On-Demand Segment B: The Elicitation Plan (Pre-work for Elicitation) Elicitation Review Elicitation knowledge area Determine Elicitation approach Preparing for Elicitation Conducting Elicitation Confirming Elicitation results Practice quiz On-Demand Segment C: Overview of Requirements Analysis (Pre-work for Analysis) Analysis Review Analysis knowledge area Determine Analysis approach Create and analyze models Define requirements and acceptance criteria Verify, validate, and prioritize requirements Identify and analyze product risks Assess product design options Practice quiz Traceability and Monitoring Review Traceability and Monitoring knowledge area Determine Traceability and Monitoring approach Establish relationships and dependencies Select and approve requirements Make changes to requirements and other product information Practice quiz Solution Evaluation Review Solution Evaluation knowledge area Evaluate solution performance Determine solution evaluation approach Evaluate acceptance results and address defects Obtain solution acceptance for release Practice quiz Exam Application and Preparation Process Applying for the Exam Studying for the Exam Sitting for the Exam Reviewing your Knowledge Gap Practice Exam Study Guide - a reliable learning aid Summary and Next Steps Crystallizing the Business Analysis Domains Developing a Personal Action Plan for Exam Study

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management