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Description: Work life balance is the ability to know how to prioritize and do things effectively to avoid stress. Learning how to avoid stress caused by unbalanced lifestyle will benefit both yourself and the company. If you want to know more about work life balance, then this is your chance to learn. Keep in mind that having the right skills and knowledge on work life balance will help you become happier, healthier, and more productive. Who is the course for? Professionals and Trainers who want to be expert in life balancing. Anyone who wants to know to manage their life and work balance. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Work Life Balance course is a useful qualification to possess and would be beneficial for the following careers: Businessmen Entrepreneur General Manager Management Director Top Executive. Introduction to Work Life Balance WHAT IS A BALANCED LIFE? 00:30:00 HOW TO BALANCE LIFE AND WORK 00:30:00 HOW WOULD BALANCE WORK FOR YOU 00:30:00 FINDING TIME IN YOUR BUSY SCHEDULE 00:30:00 DOES YOUR LIFE FEEL LIKE RUNNING A MARATHON? 00:15:00 Balancing Work Life Module One - Getting Started 00:30:00 Module Two - Benefits of a Healthy Balance 01:00:00 Module Three - Signs of an Imbalance 01:00:00 Module Four - Employer Resources 00:30:00 Module Five - Tips in Time Management 00:30:00 Module Six - Goal Setting 00:30:00 Module Seven - Optional Ways to Work 01:00:00 Module Eight - At Work 01:00:00 Module Nine - At Home 01:00:00 Module Ten - Stress Management 01:00:00 Module Eleven - Working in a Home Office 01:00:00 Module Twelve - Wrapping Up 01:00:00 Level 2 Certificate in Balancing Work-Life- Activities 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Drug Awareness Training
By Training Tale
Drug Awareness Training Online When it comes to the risk of drugs and alcohol in the workplace, our Drug Awareness Training course offers your staff the knowledge of all people's principles and obligations at a workplace. The Drug Awareness Training course takes the learner through the safety responsibilities, testing requirements and processes for drugs and alcohol in the workplace, as well as the implications of any positive tests. By the end of this Drug Awareness Training course, learners will understand the effects of drugs and alcohol on work fitness and how they can contribute to a safe workplace. Learning Outcomes of Drug Awareness Training After completing this Drug Awareness Training course, the learner will be able to: Understand the basic concepts of substance misuse. Demonstrate a thorough understanding of the different types of illegal drugs. Understand the legal, health, and social implications of drug and alcohol abuse. Understand how organizations and individuals are expected to handle substance misuse issues. Demonstrate an understanding of the statistics on drug and alcohol abuse in the UK. Describe the various types of drug treatment services available in the UK. Plan a drug intervention and understand when someone requires assistance. Drug Awareness Training Bundle Course Course 01: Drug and Alcohol Awareness Course 02: Diabetes Awareness Training Course 03: Introduction to Psychotherapy Course 04: Level 5 Mental Health Care - MCA and DOLS Course 05: Time Management Course 06: Level 2 Youth Work Certificate [ Note: Free PDF certificate as soon as completing the Drug Awareness Training course] Drug Awareness Training Course Curriculum of Drug Awareness Training Module 01: Introduction Module 02: Historical Overview Module 03: Nature of Addiction Module 04: Policy Initiatives and Strategy in Alcohol and Drug Use Module 05: Understanding Alcohol Abuse Module 06: Drug Addiction & Abuse Assessment Method of Drug Awareness Training After completing each module of the Drug Awareness Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Drug Awareness Training After completing the MCQ/Assignment assessment for this Drug Awareness Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Drug Awareness Training This Drug Awareness Training course is designed for those working in high-risk industries like hospitality and construction and anyone who manages or works with vulnerable people like adolescents. Requirements Drug Awareness Training There are no specific requirements for this Drug Awareness Training course because it does not require any advanced knowledge or skills. Career path Drug Awareness Training This Drug Awareness Training course opens a new door for you to enter the relevant job market. It also gives you the opportunity to gain in-depth knowledge along with the necessary skills to grow in no time. You will also be able to add your new skills to your CV, which will help you advance in your career and become more competitive in your chosen industry. Certificates Certificate of completion Digital certificate - Included
OTHM Level 4 Diploma in Project Management
By School of Business and Technology London
Getting Started The OTHM Level 4 Diploma in Project Management is designed to equip learners with practical project management skills and knowledge needed to excel in various contexts. This course comprises Level 4 units that introduce essential principles and practices of project management. These units deliver both theoretical and practical content, enabling learners to acquire expertise in project management, people management, business finance, and business marketing. Additionally, learners will explore the importance of self-reflection, identifying their learning needs, and fostering professional development. Completing the OTHM Level 4 Diploma in Project Management not only supports learners in progressing to university but also equips them with the necessary skills and knowledge to kickstart their careers in their chosen fields. Key Benefits Be able to implement the key principles, tools, and techniques of project management. • Be able to set up and effectively manage a project. • Be able to apply the roles of process and risk management in achieving successful project outcomes. • Be able to understand the role of Human Resource Management (HRM) in organizational performance and its contribution to business success. • Understand how external and internal factors can impact HRM decision-making in the context of organizational development Key Highlights The program enables learners to develop a broad knowledge base and essential skills, preparing them for various roles in the education and training field. • Remember, the assessment for the qualification is entirely based on assignments, so there's no need to worry about taking exams. • With the School of Business and Technology London, you have the flexibility to complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. • Learning materials, pathway materials, and study guides are developed by our OTHM-approved tutors, who are available around the clock through our state-of-the-art learning management system. • Most importantly, the School of Business and Technology London provides comprehensive tutor support through our dedicated support desk. • If you choose the blended learning option, you will also have the opportunity to participate in live sessions with an assigned tutor, which you can schedule at your convenience. Career Pathways Project Manager: £52,272 per year Senior Project Manager: £72,288 per year Project Manager IV: £58,200 per year About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements • Learners must be 18 years or older. • A relevant NQF/QCF/RQF Level 3 Diploma or its equivalent is required. • International students whose first language is not English must achieve a score of 5.5 or higher in the IELTS Examination or an equivalent test Progression Learners who successfully complete the OTHM Level 4 Diploma in Logistics and Supply Chain Management will have the opportunity to progress to the OTHM Level 5 Diploma in Logistics and Supply Chain Management. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. To know about the Qualification Structure, please get in touch with us at: admission@sbusinesslondon.ac.uk Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Emotional Intelligence: In-House Training
By IIL Europe Ltd
Emotional Intelligence: In-House Training Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change
In today’s world, the legal industry is more competitive than ever and goes beyond simply having theoretical qualifications. Candidates who desire to make an impression are required to have an understanding of a broad range of marketing activities Our 3-month training programme provides everything you need to become fully qualified in Legal practice & management. Once you have completed your training session you will gain accredited certifications and three months of remote experience directly with one of our clients. After completing this programme candidates will be able to showcase that they have the following: Paralegal Practice & Management Training 3 months of remote work experience Job reference Career support This comprehensive training programme has been developed to enhance your CV and boost your job prospects. CPD 480 CPD hours / pointsAccredited by The CPD Certification Service Description What’s IncludedThree months full access to the online courseProfessional certificationGuaranteed work placement (12 weeks )Learn industry-leading skills and stand out from the crowd.Information-packed practical training starting from basics to advanced testing techniques.Best suitable for beginners to advanced level users and who learn faster when demonstrated.Course content designed by considering current trends in the job market.A practical learning experience with live project work and examples.*Terms Apply – Terms of serviceLegal Work ExperienceWe guarantee 12 weeks of legal work experience. These legal programme can equip you with the expertise required to secure law jobs.A few examples of the duties you would be expected to carry out during your legal job placement are;Advising employees on employment law and the employer’s own employment policies and proceduresManage legal documentation and correspondence in strict confidenceWork with solicitors to develop legal arguments, motions and other case filingsCorrespond with solicitors, court and clientsCase planning, development, and managementLegal research, fact gathering and information retrievalOnline Training period: 4-12 Weeks (this can be extended if required*)Assessment: To pass the course learners are required to successfully pass an online MCQ examination.*Terms Apply – Terms of serviceWhen can you start? You must first apply to be selected. The training takes place online. Once you finish your training modules then you can start the remote job placement.Career pathWe understand the importance of work experience, this can often be a deciding factor when applying for legal training jobs, with this in mind we have developed a comprehensive job placement programme that will make you eligible for a wide variety of entry-level legal roles.The legal work experience programme offers candidates law firm work experience and the relevant training required to secure graduate law jobs, graduate paralegal jobs and legal assistant jobs.Candidates who have completed this programme have secured jobs in the following roles;Legal Secretary – Salary £19,000Legal Assistant- Salary £21,000Assistant Paralegal – Salary £24,000Paralegal – Salary £27,064Solicitor – Salary £47,000 Who is this course for? Who is it for?Part qualified paralegals and newly qualified law studentsGraduates with no or little legal work experienceStudents currently studying or intending to study law or want to refresh their knowledgeCandidates working in legal assistant jobs who want career progressionIndividuals who are working in legal jobs but want to gain further knowledgeCandidates who want to open a firm Requirements There are no formal entry requirements for this course. We also expect the candidates to have basic knowledge of the law. Career path Kick start your entry-level career as a paralegal. Legal Secretary – Salary £19,000 Legal Assistant- Salary £21,000 Assistant Paralegal – Salary £24,000 Paralegal – Salary £27,064 Solicitor – Salary £47,000
Step into the dynamic realm of 'Internal Communications' and master the art of effective dialogue within an organisation. From the traditional essence of verbal exchanges to the modern nuances of electronic communication, this course meticulously bridges the old with the new. Understand the power of visual aids in delivering a message and enhance your proficiency in written correspondence. By concluding with an insightful module on fostering a harmonious rapport with your superior, the course ensures you're adept in every communication facet within a professional setting. Learning Outcomes Gain a foundational understanding of diverse business communication methods. Distinguish between the subtleties of verbal and non-verbal communication. Develop prowess in drafting impeccable written correspondences. Harness the efficiency of electronic communication mediums. Understand the strategic importance of visual aids and how to leverage them. Why choose this Internal Communications course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Internal Communications Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Internal Communications course for? Corporate individuals aiming to enhance internal communication strategies. Aspiring communication managers seeking foundational knowledge. Team leaders wanting to foster effective team interactions. Administrative professionals looking to improve rapport with superiors. Any individual aiming to amplify their internal communication skills within an organisational context. Career path Internal Communications Manager: £30,000 - £50,000 Corporate Communications Specialist: £28,000 - £48,000 Business Communication Analyst: £32,000 - £54,000 Electronic Communication Coordinator: £26,000 - £45,000 Graphic Communication Designer: £25,000 - £40,000 Executive Assistant with Communication Focus: £27,000 - £52,000 Prerequisites This Internal Communications does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internal Communications was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Module 03: Written Communication Written Communication 00:13:00 Module 04: Electronic Communication Electronic Communication 00:19:00 Module 05: Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Module 06: Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Mock Exam Mock Exam - Communication and Organisational Skills 00:20:00 Final Exam Final Exam - Communication and Organisational Skills 00:20:00 Assignment Assignment - Internal Communications 00:00:00
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
