44006 Learning courses in Glasgow delivered Online

Bridging the Gap: Traditional to Agile Project Management Learn how a large cloud-computing enterprise used Flawless ExecutionSM, a remarkably scalable agile business framework, across diverse business teams including their Marketing Team, Legal Team, C-Suite and even the Sales Group functional teams that are notorious for avoiding agile methodologies. As part of a major merger, the company sought to unite two sales teams that were not strategically aligned and didn't have a customer-focused mindset. Just as agile methodologies help developers keep the customer at the forefront of the conversation, this sales organization used the agile techniques and practices of Flawless ExecutionSM, to align around the customer's needs, scale best practices, and shift the culture to a more customer-centric mindset. Result: after an abysmal first half in 2016, the team rallied together after implementing Flawless Execution as their process of record over the summer and beat their sales forecast by 17% in Q4. This had an impact on morale for the 22,000-person company and even increased the stock price by 10%. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Why Government Leaders Must Embrace Agile Agile is a pathway to innovation in many Government agencies. It is a response to challenges in Information Technology where traditional software development processes often did not yield expected results. This resulted in many projects exceeding budgets and timelines, and ignoring needed requirement changes. At its core, Agile is about priorities, placing individuals and interactions above processes and tools; working products above comprehensive documentation; customer collaboration above contract negotiation; and responding to change above following a plan. Leaders can embrace this approach to improve processing times, and coordination among development teams and users. This presentation provides practical steps on how leaders can better understand and support the innovation practices introduced by Agile. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Things to Consider to Ensure a Successful Minimum Viable Product (MVP) This presentation will look at some remarkably successful companies that started with an idea, built a Minimum Viable Product, and never looked back. Learn the patterns and approaches they applied that led to their success and that keep them innovative in a competitive market space. We will examine several case studies from Dropbox, AirBnB, Groupon, Twitter, and Spotify. Then we will define what a MVP is and how the approach can be applied using tools like the Lean Canvas. We will look at 10 MVP patterns and approaches that can be applied to validate your product with your market. Just to keep it real the presentation will close with some reasons why MVPs fail. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of the maritime world with our comprehensive programme designed to transform your understanding of ports and their pivotal role in global trade. Dive deep into the rich tapestry of the UK's port industry, exploring everything from the fundamentals of port operations to advanced strategies in port management. Our meticulously crafted curriculum takes you on a journey through the intricacies of port planning, financial services, and the latest technological advancements that drive efficiency and innovation in this dynamic sector. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Discover the vital elements that contribute to the success of the world's leading ports, and gain insights into the safety protocols and security measures that safeguard maritime operations. With a focus on both historical contexts and contemporary developments, this programme offers a holistic view of the factors influencing port growth and evolution. Engage with the critical aspects of maritime policy and port pricing, and equip yourself with the knowledge to navigate the complexities of port administration and ownership. Enhance your proficiency with industry-specific terminology and cutting-edge software solutions, ensuring you stay ahead in the ever-evolving landscape of port management. Embark on this educational voyage and chart a course towards mastery in the port industry. Course Curriculum Module 01: UK Ports Overview Module 02: Fundamentals of Ports Module 03: Different Types of Port Module 04: Understanding Port and Terminal Management Module 05: Planning & Design Module 06: Financial & Professional Services Module 07: Port Management Module 08: Safety & Security Module 09: Port Equipment Module 10: Software & Solutions Module 11: Introduction to Port Development Module 12: Growth of the World's Leading Ports Module 13: Developments in Terminal Operation Module 14: Introduction to Ship Module 15: Effect of Port Time on Ship Speed Module 16: Types of Port Ownership and Administration Module 17: Organisations Concerning Ports Module 18: The Rise and Fall of Ports Module 19: Information Technology in Logistics Module 20: Safety Module 21: Maritime Policy Module 22: Port Policy Module 23: Port Pricing Module 24: Glossary & Shipping Terms Learning Outcomes: Grasp key concepts and fundamentals of UK ports and their operations. Understand various port types and their unique management requirements. Develop insights into port planning, design, and development strategies. Explore financial services and economic aspects related to port management. Learn about port equipment, software solutions, and terminal operations. Comprehend safety, security, and policy issues within port management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring port managers and administrators Maritime industry professionals Logistics and supply chain specialists Infrastructure planners and designers Individuals interested in port operations and policies Career path Port Manager Terminal Operations Supervisor Maritime Policy Analyst Port Development Planner Logistics Coordinator Port Equipment Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Medical Acupuncture Join our Medical Acupuncture course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Medical Acupuncture course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Medical Acupuncture course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Medical Acupuncture Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Medical Acupuncture. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical Acupuncture course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical Acupuncture is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical Acupuncture course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical Acupuncture Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Acupuncture Introduction to Acupuncture 00:14:00 Module 02: Anatomy and Physiology for Acupuncture Anatomy and Physiology for Acupuncture 00:19:00 Module 03: Theories of Traditional Chinese Medicine Theories of Traditional Chinese Medicine 00:14:00 Module 04: Foundations of Acupuncture Foundations of Acupuncture 00:19:00 Module 05: Complementary Therapies in Acupuncture Complementary Therapies in Acupuncture 00:06:00 Module 06: Acupuncture Points and Techniques Part 1 Acupuncture Points and Techniques Part 1 00:19:00 Module 07: Acupuncture Points and Techniques Part 2 Acupuncture Points and Techniques Part 2 00:19:00 Module 08: Chinese Herbs and Nutrition Module 08: Chinese Herbs and Nutrition Chinese Herbs and Nutrition 00:13:00 Module 09: Acupuncture for Pain Management Acupuncture for Pain Management 00:14:00 Module 10: Acupuncture for Specific Conditions Acupuncture for Specific Conditions 00:19:00 Module 11: Safety, Contraindications, and Practice Management Safety, Contraindications, and Practice Management 00:24:00

Overview of Urban Gardening and Sustainable Cities Join our Urban Gardening and Sustainable Cities course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Urban Gardening and Sustainable Cities course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Urban Gardening and Sustainable Cities course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Urban Gardening and Sustainable Cities Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Urban Gardening and Sustainable Cities. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Urban Gardening and Sustainable Cities course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Urban Gardening and Sustainable Cities is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Urban Gardening and Sustainable Cities course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Urban Gardening and Sustainable Cities Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1: Introduction to Urban Farming and Gardening Introduction to Urban Farming and Gardening 00:15:00 Module 2: Essential Gardening Tools and Equipment Essential Gardening Tools and Equipment 00:15:00 Module 3: Planning and Budgeting for Urban Farming Planning and Budgeting for Urban Farming 00:14:00 Module 4: Soil Preparation and Planting Techniques Planning and Budgeting for Urban Farming 00:14:00 Module 5: Pest Management and Plant Health Pest Management and Plant Health 00:15:00 Module 6: Sustainable Practices in Urban Farming Sustainable Practices in Urban Farming 00:14:00 Module 7: Plant Care and Harvesting Plant Care and Harvesting 00:14:00 Module 8: Design and Construction for Urban Gardens Design and Construction for Urban Gardens 00:00:00

Overview of Spill Management Training Join our Spill Management Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Spill Management Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Spill Management Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Spill Management Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Spill Management Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Spill Management Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Spill Management Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Spill Management Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Spill Management Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Spill Management Introduction to Spill Management 00:24:00 Module 02: Hazardous Substances Hazardous Substances 00:23:00 Module 03: Pollution Incident Response Planning Pollution Incident Response Planning 00:11:00 Module 04: Managing a Spill Managing a Spill 00:38:00 Module 05: Spill Clean-Up Guideline Spill Clean-Up Guideline 00:17:00 Module 06: Spills on a Road or Highway Spills on a Road or Highway 00:14:00 Module 07: Diesel Spillages: An Overview Diesel Spillages An Overview 00:22:00 Module 08: Site-Specific Pollution Control Options Site-Specific Pollution Control Options 00:12:00 Module 09: Spill Prevention & Control Checklist Spill Prevention & Control Checklist 00:14:00 Module 10: Ways to Encourage Best Practice Ways to Encourage Best Practice 00:13:00 Assignment Assignment - Spill Management Training 00:00:00

Overview of Mortgage Advisor Join our Mortgage Advisor course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Mortgage Advisor course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Mortgage Advisor course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Mortgage Advisor Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Mortgage Advisor. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Mortgage Advisor course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Mortgage Advisor is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Mortgage Advisor course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Mortgage Advisor Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Mortgage and Mortgage Adviser Introduction to Mortgage and Mortgage Adviser 00:18:00 Module 02: Basics of Mortgage Purchase Basics of Mortgage Purchase 00:24:00 Module 03: Understanding the Buyer's Perspective Understanding the Buyer's Perspective 00:22:00 Module 04: Mortgage Finances Mortgage Finances 00:23:00 Module 05: Being a Successful Mortgage Advisor Being a Successful Mortgage Advisor 00:18:00 Module 06: Mortgage Regulation and Law: UK Mortgage Regulation and Law: UK 00:21:00 Module 07: The Mortgage Conduct of Business (MCOB) The Mortgage Conduct of Business (MCOB) 00:30:00 Module 08: The Mortgage Conduct of Business (MCOB), Part 2 The Mortgage Conduct of Business (MCOB), Part 2 00:33:00 Module 09: UK Mortgage Market and Borrowers UK Mortgage Market and Borrowers 00:25:00