• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

43158 Learning courses in Cardiff delivered Online

Level 3 Health and Social Care with Mental Health Nursing - Ofqual Regulated

By Kingston Open College

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Level 3 Health and Social Care with Mental Health Nursing - Ofqual Regulated
Delivered Online On Demand3 weeks
£999

QUALIFI Level 4 Diploma in Information Technology- Networking

By School of Business and Technology London

Getting Started The qualifications are designed to empower individuals with the opportunity to establish a promising career in the field of Information Technology Networking (IT) by fostering a deeper understanding and knowledge of the industry. They are tailored to support individuals in their journey towards technical roles within the IT sector. The overarching objectives include: Empowering learners to apply analytical and evaluative techniques effectively in both private and public sector business environments. Strengthening analytical and evaluative skills relevant to a diverse range of industries, fostering adaptability and versatility. Cultivating the learner's capacity to identify and contemplate their personal learning and development process, thereby facilitating the growth of essential personal, interpersonal, and transferable skills. Promoting self-reflection and enhancing intellectual and transferable skills among learners. Key Benefits Comprehend the ethical considerations within the realm of information technology. Gain a fundamental understanding of the statistical principles that underlie information technology. Gain a comprehensive understanding of both Windows and Linux operating systems. Create a database system. Acquire a deep understanding of the principles and concepts of logical networking. Utilise the various components of physical networking effectively. Key Highlights Are you a practicing IT professional seeking greater knowledge and understanding of the industry to support your development into senior positions? Then, the Qualifi Level 4 Diploma in Information Technology- Networking is the ideal starting point for your career journey. This course is designed to pave the way for a career and to help individuals prepare for roles as professional staff and future managers in the health and social care sector. Remember, the assessment for this qualification is based solely on assignments, so there's no need to worry about taking exams. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. Access learning materials, pathway materials, and study guides developed by our Qualifi-approved tutors, available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we provide comprehensive tutor support through our dedicated support desk. If you opt for blended learning, you'll also have the opportunity to participate in live sessions with an assigned tutor, which you can schedule at your convenience. Career Pathways Upon completion of the Level 4 Diploma in Information Technology- Networking, graduates may pursue various career paths in education and training, such as: Network Administrator; with an estimated average salary of £38,641 per annum Network Engineer; with an estimated average salary of £48,297 per annum Cloud Network Engineer; with an estimated average salary of between £55,000 per annum System Administrator; with an estimated average salary of £37,768 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. Assessment Assignment based Assessment No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification: You should have a certain level of proficiency and hold a Qualification at Level 3, such as an 'A' Level or any vocational certificate. You are actively pursuing additional professional development to acquire job-related skills and practical knowledge. For international students whose first language is not English, they will need to have a score of 6 or above in IELTS (International English Language Testing System). Progression Learners who successfully complete any of the corresponding QUALIFI Level 4 Diplomas in IT-Networking have various advancement options, including: Transitioning to the QUALIFI Level 5 Diplomas in IT-Networking. Moving on to the second year of undergraduate programs in fields such as Computer Science, Information Technology, or related disciplines. Entering the workforce directly in a relevant professional capacity. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Information Technology and IT Ethics. Reference No : L/617/6692 Credit : 20 || TQT : 200 The objective of this unit is to enhance learners' understanding and utilization of information technology, including the use of standard office applications for creating documents and presentations. UNIT2- Mathematics and Statistics for IT Reference No : R/617/6693 Credit : 20 || TQT : 200 The primary goal of this unit is to offer learners the opportunity to acquire proficiency in mathematics and statistics, equipping them with the mathematical capabilities necessary to analyse and resolve problems, preparing them for roles within the IT field. UNIT3- PC Maintenance and Operating Systems Reference No : Y/617/6694 Credit : 20 || TQT : 200 The objective of this unit is to impart knowledge regarding personal computer hardware. Successfully completing this unit will empower learners to perform tasks such as installing a computer system unit and operating system, as well as conducting troubleshooting procedures. UNIT4- Computer Graphics Editing and Database Concepts Reference No : D/617/6695 Credit : 20 || TQT : 200 The purpose of this unit is to elucidate the concepts of photo editing. This knowledge will empower learners to seamlessly integrate photos into documents, such as user manuals and the IT infrastructure documentation of an organization. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

QUALIFI Level 4 Diploma in Information Technology- Networking
Delivered Online On Demand11 months
£843.45

ILM Level 5 Qualifications in Business Coaching and Mentoring - On-Demand Course

By Dickson Training Ltd

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: Module OneIntroduction 1.1) Explore the myths 1.2) What is coaching and mentoring? 1.3) What is business coaching? 1.4) Thoughts and perceptions 1.5) 7 competencies of a coach 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling Module TwoModels and Practice 2.1) The Wheel of Life 2.2) Johari's Window 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach 2.4) STAR / GROW model 2.5) Effective use of Paradigm cards 2.6) Practice and feedback Module ThreeBuilding the Relationship 3.1) Self-management 3.2) How motivation works 3.3) Personality & behavioural traits 3.4) Rapport and trust Module FourCommunication and Practice 4.1) Non-verbal communication 4.2) Effective communication 4.3) Questioning through 2nd/3rd/4th level questioning 4.4) Building a bank of coaching questions 4.5) Practice and feedback Module FiveStructure 5.1) Introduction 5.2) The coaching cycle 5.3) How to give feedback 5.4) The COMET model 5.5) Executive coaching 5.6) Psychometrics 5.7) Closing the coaching session Module SixWell-Formed Outcomes 6.1) Challenge and focus steps 6.2) Coaching goals 6.3) Establishing the gap analysis 6.4) Using diagnostic tools 6.5) SMART objectives 6.6) Designing & planning focus steps 6.7) Gaining commitment 6.8) Practice and feedback Who is it for? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. Accreditation Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. Required Activities Pre-Course We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. Post-Course To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. Course Material Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM). In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Diploma: £1,195 + vat | Certificate: £895 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

ILM Level 5 Qualifications in Business Coaching and Mentoring - On-Demand Course
Delivered Online On Demand1 hour
£895 to £1,195

AutoCAD 3D modeling course

By Real Animation Works

Autocad face to face training customised and bespoke.

AutoCAD 3D modeling course
Delivered in London or OnlineFlexible Dates
£650

Diploma in Tourism and Hospitality Management - Level 4 (Fast Track mode)

4.0(2)

By London School Of Business And Research

The objective of fast track Level 4 Diploma in Tourism and Hospitality Management qualification (approved by OTHM) is to support learners' development as managers within the tourism and hospitality industry. This fast track Diploma in Tourism and Hospitality Management - Level 4 qualification enables learners to develop their knowledge of theories applicable to management in the tourism and hospitality industry. It enables learners to make well-informed and confident decisions about the management of work areas in the tourism and hospitality industry. Successful completion of this qualification will provide learners with the opportunity to progress to further study or employment. Level 4 Diploma in Tourism and Hospitality Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Diploma in Tourism and Hospitality Management - Level 4 programme will develop your knowledge of theories applicable to manage businesses in the tourism and hospitality industry. It enables learners to make well-informed and confident decisions about the management of work areas in the tourism and hospitality industry The qualification is ideal for those who have started, or are planning to move into, a career in tourism and hospitality industry. Upon successful completion of the programme, you will become eligible to gain direct entry into Year 2 of a three-year UK Bachelor's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 4 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Tourism and Hospitality Business Management (20 credits) Services Marketing and Customer Service (20 credits) Accounting and Finance (20 credits) Academic and Professional Development (20 credits) Events Management (20 credits) Development of the Tourism and Hospitality Industry (20 credits) Who is this course for? Working Professionals, A-Level holders, learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future. Requirements Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 3 Award / Diploma or at the level of GCE / GCSE or equivalent qualification. Please speak to the Admission Counsellors for waiver information. Career path After completion of your Level 4 Diploma in Tourism and Hospitality Management in fast track mode you progress to: Year 2 of a Three-year UK Bachelor's degree Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.

Diploma in Tourism and Hospitality Management - Level 4 (Fast Track mode)
Delivered Online On Demand
£1,399

Data Analyst Job Ready Program with Money Back Guarantee

4.9(27)

By Apex Learning

Land Your Dream Job! Get Personalised Career Support & Expert Tips, Craft Your CV, Explore Top Jobs & Ace Interviews!

Data Analyst Job Ready Program with Money Back Guarantee
Delivered Online On Demand18 weeks
£1,299

Professional Certificate in User Research

By UX Design Institute

The industry standard course in UX research Master the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification. Who is it for? UX professionals Aspiring UX researchers Duration 16 weeks Commitment 3 hours per week Format Online, self-paced with live support and mentoring Why take this user research course: Gain the most in-demand skills* and boost your career in a thriving industry. Learn a complete range of UX research methods. Expand your toolkit to conduct high-quality research at pace. Become an insights expert. Translate findings into actionable insights and communicate them with conviction. Showcase your expertise. Build a professional user research portfolio and earn a university credit-rated qualification. Get the confidence to succeed. Count on our mentors, career advisors and student community throughout your journey. *Research is one of the top 10 most in-demand skills globally (LinkedIn, 2023). A comprehensive, in-depth curriculum This user research course has been created and validated by experts in UX research. It is credit-rated by Glasgow Caledonian University. Self-paced learning gives you the flexibility to study in your own time. Monthly deadlines and submissions give you structure and accountability. The best of both worlds. Module 1 Introduction to user research Understand the role of a UX researcher. Explore the types, methods and ethics of research. Module 2 Planning the research Learn how to build a research plan, collaborate with stakeholders, recruit participants and manage data. Module 3 Fundamental user research skills Master the core skills of interviewing and usability testing. Learn how to moderate and take notes. Module 4 Expanding your toolkit Explore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies. Module 5 Analysing qualitative research Learn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps. Module 6 Quantitative research Learn to design, conduct and analyse online surveys, A/B tests and more. Module 7 Communicating the research Learn how to report and present your findings with confidence. Module 8 AI for user research Explore how AI tools can assist researchers. Project Portfolio project Build a professional portfolio to showcase your research expertise.

Professional Certificate in User Research
Delivered OnlineJoin Waitlist
£1,575 to £1,750

Photoshop Training Course Basics to Advanced

By ATL Autocad Training London

Photoshop Training Course Basics to Advanced designed for individuals of every skill level, ranging from beginners to advanced image editing professionals. Immerse yourself in the realm of potent image manipulation tools at our school in London. Personalized Photoshop courses either at our facility or directly at your location. Click here for more info: Website Duration: 20 hours. Method: Personalized 1-on-1. Schedule: Customize your learning with pre-booked sessions available Monday to Saturday, from 9 am to 7 pm. Course Title: Mastering Photoshop: From Basics to Advanced Proficiency Course Duration: 20 hours Module 1: Introduction to Photoshop (2 hours) Understanding the Photoshop interface Navigating tools and panels Basic keyboard shortcuts for efficient workflow Introduction to different file formats and their uses Module 2: Essential Tools and Techniques (3 hours) Selection tools and techniques for precise editing Working with layers: management and blending modes Understanding brushes, gradients, and patterns Introduction to basic filters and their applications Module 3: Image Editing and Retouching (4 hours) Color correction and adjustment layers Advanced retouching techniques: Healing Brush, Clone Stamp, and Content-Aware tools Removing backgrounds and unwanted elements Restoring old or damaged photographs Module 4: Advanced Photo Manipulation (3 hours) Compositing multiple images seamlessly Advanced blending modes and layer effects Creative use of masks and clipping paths Special effects: lighting, shadows, and reflections Module 5: Text and Typography (2 hours) Working with text layers and formatting options Creating custom typography and text effects Utilizing layer styles for creative text designs Text manipulation along paths and shapes Module 6: Web and UI Design (3 hours) Designing web banners, buttons, and interfaces Slicing and optimizing images for the web Creating interactive prototypes and mockups Exporting assets for web and app development Module 7: Print Design and Prepress (2 hours) Understanding color modes: CMYK vs. RGB Setting up documents for print: bleed, margins, and resolution Designing print materials: brochures, business cards, and posters Preparing files for professional printing Module 8: Project-Based Learning (1 hour) Applying learned techniques to real-world projects Instructor-led project: creating a digital artwork or advertisement Feedback and critique session for skill refinement Final presentation of completed projects Upon completion, you will: Master Photoshop Skills: Gain proficiency in fundamental and advanced Photoshop techniques, enabling professional-level image editing and creative design. Enhance Creativity: Develop creative problem-solving abilities, enabling innovative and visually appealing design solutions. Job Opportunities: Graphic Designer: Craft compelling visual content for ads, websites, and marketing materials. Photo Retoucher: Edit and enhance photographs to meet professional standards. Digital Artist: Create digital artwork and illustrations for various purposes. Web/UI/UX Designer: Design user-friendly interfaces and engaging online experiences. Marketing Content Creator: Generate eye-catching promotional visuals and social media content. Video Editor: Enhance video footage and create engaging video content for online platforms. Professional Adobe Photoshop Training in London - On-Site & Live Virtual Classes Being the industry-leading image editing software, Photoshop empowers users to manipulate images, enhance colors, and create visually striking designs. Its extensive toolkit allows for intricate adjustments, retouching, and even editing videos, graphic design, and 3D imagery. Enroll in our Photoshop course to establish a strong foundation in creative visuals, focusing on essential skills like image adjustment, composition, and common troubleshooting. For a more in-depth understanding, our Advanced course delves into advanced techniques such as color fills, text and layer styling, and creating web-ready artwork. Explore our masterclass options for advanced training and deeper insights. Both beginner courses are available in physical classrooms and online, providing flexible learning opportunities.   Holistic Design Education: Comprehensive training across diverse design fields. Industry-Experienced Instructors: Learn from seasoned professionals in the field. Flexible Learning: Accommodating schedules for busy professionals and students. Practical Projects: Hands-on projects for real-world design experience. Career-Focused Skills: Acquire industry-relevant skills for professional growth. Cutting-Edge Facilities: Access state-of-the-art technology and facilities. Personalized Training: Tailored programs to suit individual learning needs. Networking Opportunities: Connect with design professionals for valuable connections. Innovation Exploration: Explore creative trends and emerging technologies. Ongoing Support: Continuous assistance and post-course guidance.

Photoshop Training Course Basics to Advanced
Delivered in London or OnlineFlexible Dates
£720

Customer Support Training

5.0(5)

By Online Training Academy

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Support Training
Delivered Online On Demand2 hours
£10

Primary School RSE for learners with SEND

By Claire Lightley

Aim The aim of this course is to develop the confidence and practical skills of participants to deliver great quality, timely RSE for pupils with SEND in primary education Learning outcomes By the end of the training participants will have: had an update of the DfE guidance about relationships education and health education and optional primary sex education thought about what language (spoken and visual) to use in the school to talk about private body parts and during personal care discussed how to deal with touching behaviours in the classroom identified relevant, age appropriate resources to use for RSE Course Outline Welcome and introductions and working agreement Government guidance Language and symbols Dealing with touching behaviours in the classroom Resources and how to use them Close

Primary School RSE for learners with SEND
Delivered Online
£95