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This Diploma in Continuing Professional Development (CPD) for Leadership (Accredited by Qualifi, UK) qualification has been created to develop CPD (continuing professional development) in Leadership, for those who want to draw from their personal experience and develop their leadership understanding and skills, professionally academically and practically for their personal and professional development. The focus of this qualification is the exploration and practical research into leadership as a subject in order to apply this knowledge into a new environment. The Level 7 Diploma in Continuing Professional Development (CPD) in Leadership qualification will require Learners to critically evaluate, challenge and synthesise a wide range of current leadership roles, tools, techniques and models. The emphasis placed on current Leadership concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo-American management models. Program Overview: Diploma in CPD (Continuing Professional Development) for Leadership - Level 7 Key Highlights of Diploma in CPD (Continuing Professional Development) for Leadership - Level 7 qualification are: Program Duration: 6 Months (Fast Track Mode Available) Program Credits: 60 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Masters Degree programme. Alumni Status No Cost EMI Option Career ProgressionLearners completing the Diploma in Continuing Professional Development for Leadership - Level 7 can progress to: A University partner to complete a Dissertation to then receive a full master's degree, subject to approval or Directly into employment in an associated profession University ExemptionsQUALIFI has exemptions for learners to progress to a number of universities to complete a Master's Degree after completing their Diploma in Continuing Professional Development for Leadership - Level 7. The pathways are an indication of a learner's progress towards a university degree and are based on the university's review of QUALIFI's learning programmes and outcomes. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation) and Qualifications Wales, learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

This Leadership Management will provide you with key insights, tips and skills to better manage, perform, motivate and ultimately become a successful leader. With this course, you will learn why management matters, and how successful leaders build high performing teams. This comprehensive online management training course will help you Develop your confidence along with your leadership skills. The Leadership Management is designed and delivered by industry experts to be a complete education in expert leadership roles, with a focus on role-specific knowledge and key skills. To make this course more accessible for you, we have designed it for both part-time and full-time students, and you will be able to study from your own pace. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

In an age where collaboration is paramount, the 'Interpersonal Skills for Professional Development: Building Effective Relationships' course offers you the tools to shine. This course, expertly crafted, delves deep into the art and science of forging meaningful relationships in the professional sphere. Dive into the intriguing realm of emotional intelligence, learn the nuances of effective communication, and master the subtleties of networking. The curriculum further empowers you by teaching the importance of cultural sensitivity, and the intricacies of negotiation and conflict management. This comprehensive guide ensures that by the end of your journey, you'll not only thrive in team settings but will also lead with clarity, confidence, and compassion. Learning Outcomes Understand the foundational concepts of interpersonal skills in professional settings. Harness the power of emotional intelligence to respond and engage effectively. Develop strategies for effective teamwork and seamless collaboration. Establish robust professional networks and cultivate enduring relationships. Manage conflicts with finesse and negotiate with assertiveness and tact. Why buy this Interpersonal Skills for Professional Development: Building Effective Relationships? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Interpersonal Skills for Professional Development: Building Effective Relationships there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Interpersonal Skills for Professional Development: Building Effective Relationships course for? Individuals looking to enhance their professional relationships. Team leaders aiming to foster a harmonious work environment. Professionals desiring a deeper understanding of cultural diversity. Anyone aspiring to be an effective networker and relationship builder. Individuals keen on mastering negotiation and conflict resolution. Prerequisites This Interpersonal Skills for Professional Development: Building Effective Relationships does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Interpersonal Skills for Professional Development: Building Effective Relationships was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Relationship Manager - Average Salary: £40,000 - £55,000 Annually Team Lead/Supervisor - Average Salary: £35,000 - £50,000 Annually Corporate Trainer - Average Salary: £30,000 - £45,000 Annually Diversity and Inclusion Officer - Average Salary: £32,000 - £47,000 Annually Networking Specialist - Average Salary: £37,000 - £53,000 Annually Mediator - Average Salary: £30,000 - £44,000 Annually Course Curriculum Module 01: Introduction to Interpersonal Skills Introduction to Interpersonal Skills 00:14:00 Module 02: Effective Communication Effective Communication 00:20:00 Module 03: Emotional Intelligence Emotional Intelligence 00:15:00 Module 04: Collaboration and Teamwork Collaboration and Teamwork 00:15:00 Module 05: Networking and Relationship Building Networking and Relationship Building 00:18:00 Module 06: Cultural Sensitivity and Diversity Cultural Sensitivity and Diversity 00:17:00 Module 07: Conflict Management Conflict Management 00:20:00 Module 08: Negotiation Skills Negotiation Skills 00:17:00

Getting Started The QUALIFI Level 3 Integrated Diploma in Business & Management, aims to provide a specialist work-related programme of study that includes breadth and depth of knowledge, understanding, and practical skills required in the business sector.  Alternative to access to a Higher Education Diploma or A Level, the Level 3 Integrated Diploma in Business and Management programme provides a career path for learners who wish to develop their core capabilities within the business sector. The qualification's outcome, a recognised UK Qualification, is for learners to develop the skills required by organisations globally. The Level 3 Integrated Diploma in Business and Management offers comprehensive training in essential business and management skills, equipping learners with the knowledge and expertise to excel in today's competitive business landscape. By enrolling in the Level 3 Integrated Diploma in Business and Management, students will enhance their employability and open doors to various career opportunities across industries Key Benefits The programme aims to develop proactive decision-makers, managers and leaders for various careers in business sectors in a global context. Develop comprehensive skills in leadership, marketing, finance, and more. This course proposes a holistic approach to business education, enhancing the learner's employability and preparing for success. Engage in practical learning, real-world projects, and expert guidance Key Highlights Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI 3 Integrated Diploma in Business Management can open many career pathways including, but not limited to: Operations Manager with an estimated average salary of £28,000 per annum Office Manager with an estimated average salary of £30,000 per annum Financial Planner with an estimated average salary of £22,000 per annum Program Manager with an estimated average salary of £25,000 per annum Junior Manager with an estimated average salary of £22,000 per annum Business Analyst with an estimated average salary of £30,000 per annum Fleet Manager, with an estimated average salary of £25,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Entry Requirements Entry to the qualification will be through a centre interview, and learners will be expected to hold the following:  qualifications at Level 2 or; work experience in a business environment and demonstrate ambition with clear career goals; Level 3 qualification in another discipline and want to develop their careers in management. Progression Learners completing the QUALIFI Level 3 Integrated Diploma in Business and Management can progress to:  A QUALIFI Level 4 qualification Directly into employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- An Introduction to the Business Environment Reference No : A/615/5045 Credit : 10 || TQT : 100 This unit will explain different types of businesses and their ownership in an economy. Learners will understand the owner and stakeholders' role in fulfilling the business's purpose. The unit will help learners to understand how companies are organised to achieve their targets. This unit will also help to know how the economic, political, legal and social environment can impact businesses, giving the learner an understanding of the range of companies. UNIT2- Business Resources Reference No : F/615/5046 Credit : 10 || TQT : 100 The unit will explain how a range of human, physical, technological and financial resources are used and managed within a business. This unit will help the learner understand how human resources are managed and the employability and personal skills required of personnel in an organisation. Learners will understand the purpose of managing resources effectively, not only concerning human resources but also in terms of physical and technological resources. Learners will also understand how an organisation can gain access to sources of finance, both internally and externally and be able to interpret financial statements. UNIT3- An Introduction to Marketing Reference No : J/615/5047 Credit : 10 || TQT : 100 Learners will gain a basic understanding of the role of the marketing function, with particular emphasis on the role of marketing research and how it contributes to marketing planning and the development of a marketing mix for a target group of customers. Learners can develop, analyse and evaluate key marketing techniques to understand them better. UNIT4- Human Resource Management Reference No : L/615/5048 Credit : 10 || TQT : 100 The unit provides an overview of some key areas that fall within the remit of the human resources function. The learners will also learn how organisations gain employee motivation and employee commitment. Finally, learners will know about how employee performance is measured and managed and the benefits of doing so. This knowledge will help learners understand the working environment and the nature of Human Resource Management when seeking or engaging in employment. UNIT5- Business Communication Reference No : R/615/5049 Credit : 10 || TQT : 100 Effective communication is a key area in terms of its contribution to business success. When studying this unit, learners will thoroughly understand the types of business information used internally and externally by organisations and the methods used to communicate information to different audiences. In this unit, learners will be able to develop, analyse and evaluate various techniques used to display multiple types of business information. They will understand the purpose of such communication. They will also produce and consider different types of business communication of their own. UNIT6- Understanding Health and Safety in the Business Workplace Reference No : J/615/5050 Credit : 10 || TQT : 100 This unit will help to prepare learners for the world of work, where health and safety are a vital part of the modern workplace, whatever sector is chosen. There is a level of myth surrounding Health and safety requirements. This unit will help dispel these and promote good health and safety practices as a productive working environment. Learners will understand health and safety legislation, regulations and requirements that form the basis of all workplaces in the UK. UNIT7- Managing Business Operations Reference No : A/617/5537 Credit : 10 || TQT : 100 This unit aims to familiarise learners with the essential aspects of businesses and their operations in both external and internal business environments. The unit emphasises that operational control and sound policies and best practices lead to organisational excellence. UNIT8- An Introduction to Finance Reference No : F/617/5538 Credit : 10 || TQT : 100 This unit introduces learners to practical accounting and financial reporting techniques managers in business organisations use. Learners will gain an understanding of the budgetary control process. UNIT9- Working in Teams Reference No : J/617/5539 Credit : 10 || TQT : 100 To understand units' role within organisations and how the human elements interact. The unit also examines the value of unit and group working and how these are formed and work together. UNIT10- An Introduction to Leadership Skills Reference No : A/617/5540 Credit : 10 || TQT : 100 This unit aims to provide the learner with an introduction to leadership skills, how they can be identified and developed, and to show the importance of motivating others. UNIT11- Organisational Culture Reference No : F/617/5541 Credit : 10 || TQT : 100 To understand aspects of an organisation's culture, its effects on its activities and management, and the significance of an ethical business approach. UNIT12- Workplace Welfare Reference No : J/617/5542 Credit : 10 || TQT : 100 To understand that workforce welfare ensures that everybody employed within the organisation is valued. To comprehend health and safety responsibilities and benefits gained from being part of the organisation. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Getting Started The QUALIFI Level 3 Extended Diploma in Business, Management and Study Skills qualification develops and rewards learners looking to or already have chosen a career in a business-related sector. It is envisaged that this programme will encourage academic and professional development so that learners move forward to realise their potential and that of organisations across a broad range of sectors. The learners will gain transferable skills and knowledge that will enable individuals to meet business changes. Key Benefits To understand the business environment and business resources. Know how to present business information effectively and to develop English language communication competencies for University Studies. Understand health and safety legislation and regulations affecting a business working environment and workplace welfare. To support learners to develop confidence and skills to communicate academically while gaining awareness and understanding of other cultures and addressing the issues relevant to transitioning to higher education. Understand how successful leaders bring about effective change, impact of organisational culture and thinking entrepreneurially. Key Highlights Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI Level 3 Extended Diploma in Business, Management and Study Skills can open many career pathways including, but not limited to: Operations Manager with an estimated average salary of £28,000 per annum Office Manager with an estimated average salary of £30,000 per annum Financial Planner with an estimated average salary of £22,000 per annum Program Manager with an estimated average salary of £25,000 per annum Junior Manager with an estimated average salary of £22,000 per annum Business Analyst with an estimated average salary of £30,000 per annum Fleet Manager, with an estimated average salary of £25,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the qualification will be through a centre interview, and learners will be expected to hold the following: Qualifications at Level 2 or. Work experience in a business environment and demonstrate ambition with clear career goals. Level 3 qualification in another discipline and want to develop their careers in management. Progression Learners completing the QUALIFI Level 3 Extended Diploma in Business, Management and Study Skills can progress to: a QUALIFI Level 4 qualification, or directly into employment in an associated profession or An undergraduate degree. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- An Introduction to the Business Environment Reference No : A/615/5045 Credit : 10 || TQT : 100 This unit will explain different types of businesses and their ownership in an economy. Learners will understand the owner and stakeholders' role in fulfilling the business's purpose. The unit will help learners to understand how companies are organised to achieve their targets. This unit will also help to know how the economic, political, legal and social environment can impact businesses, giving the learner an understanding of the range of companies. UNIT2- Business Resources Reference No : F/615/5046 Credit : 10 || TQT : 100 The unit will explain how a range of human, physical, technological and financial resources are used and managed within a business. This unit will help the learner understand how human resources are managed and the employability and personal skills required of personnel in an organisation. Learners will understand the purpose of managing resources effectively, not only concerning human resources but also in terms of physical and technological resources. Learners will also understand how an organisation can gain access to sources of finance, both internally and externally and be able to interpret financial statements. UNIT3- An Introduction to Marketing Reference No : J/615/5047 Credit : 10 || TQT : 100 Learners will gain a basic understanding of the role of the marketing function, with particular emphasis on the role of marketing research and how it contributes to marketing planning and the development of a marketing mix for a target group of customers. Learners can develop, analyse and evaluate key marketing techniques to understand them better. UNIT4- Human Resource Management Reference No : L/615/5048 Credit : 10 || TQT : 100 The unit provides an overview of some key areas that fall within the remit of the human resources function. The learners will also learn how organisations gain employee motivation and employee commitment. Finally, learners will know about how employee performance is measured and managed and the benefits of doing so. This knowledge will help learners understand the working environment and the nature of Human Resource Management when seeking or engaging in employment. UNIT5- Business Communication Reference No : R/615/5049 Credit : 10 || TQT : 100 Effective communication is a key area in terms of its contribution to business success. When studying this unit, learners will thoroughly understand the types of business information used internally and externally by organisations and the methods used to communicate information to different audiences. In this unit, learners will be able to develop, analyse and evaluate various techniques used to display multiple types of business information. They will understand the purpose of such communication. They will also produce and consider different types of business communication of their own. UNIT6- Understanding Health and Safety in the Business Workplace Reference No : J/615/5050 Credit : 10 || TQT : 100 This unit will help to prepare learners for the world of work, where health and safety are a vital part of the modern workplace, whatever sector is chosen. There is a level of myth surrounding Health and safety requirements. This unit will help dispel these and promote good health and safety practices as a productive working environment. Learners will understand health and safety legislation, regulations and requirements that form the basis of all workplaces in the UK. UNIT7- Managing Business Operations Reference No : A/617/5537 Credit : 10 || TQT : 100 This unit aims to familiarise learners with the essential aspects of businesses and their operations in both external and internal business environments. The unit emphasises that operational control and sound policies and best practices lead to organisational excellence. UNIT8- An Introduction to Finance Reference No : F/617/5538 Credit : 10 || TQT : 100 This unit introduces learners to practical accounting and financial reporting techniques managers in business organisations use. Learners will gain an understanding of the budgetary control process. UNIT9- English for University Studies Reference No : T/618/7010 Credit : 10 || TQT : 100 This unit aims to develop the language competencies required of an undergraduate-level student. The content is organised around three core skills: listening, reading and writing, using authentic academic and language learning materials. Alongside these skills, learners will have opportunities to develop and expand their range and accuracy of functional, lexical and grammatical structures. The listening component aims to develop comprehension strategies required when attending lectures as well as practice in note-taking. The reading component introduces students to various academic texts, reading purposes and methods. The writing aims to introduce learners to literary conventions and different academic writing text types. Research classes will further expand on students reading and writing skills in their specific subject area. Finally, learners must work on collaborative and independent tasks throughout the course. There will be a strong emphasis on taking responsibility for autonomous learning. UNIT10- Communication and Cultural Skills for University Reference No : A/618/7011 Credit : 10 || TQT : 100 This unit aims to support learners to develop confidence and skills to communicate in an academic environment while gaining awareness and understanding of other cultures and addressing the issues relevant to transitioning to higher education. The communication component aims to improve speaking skills through oral summaries and presentations. Focus also aims to develop critical thinking skills through discussions and debates. The academic culture component focuses on content reflecting important aspects of university life for first-year undergraduates (e.g. email etiquette, finding information, university system) and effective study strategies (e.g. time management, dealing with stress, traits of successful learners). The cultural component enables learners to understand other and local cultures better. When studying abroad, the focus will be on learning about Irish culture, society, and student life. UNIT11- An Introduction to Leadership Skills Reference No : A/617/5540 Credit : 10 || TQT : 100 This unit aims to provide the learner with an introduction to leadership skills, how they can be identified and developed, and to show the importance of motivating others. UNIT12- Organisational Culture Reference No : F/617/5541 Credit : 10 || TQT : 100 To understand aspects of an organisation's culture, its effects on its activities and management, and the significance of an ethical business approach. UNIT13- Workplace Welfare Reference No : J/617/5542 Credit : 10 || TQT : 100 To understand that workforce welfare ensures that everybody employed within the organisation is valued. To comprehend health and safety responsibilities and benefits gained from being part of the organisation. UNIT14- Thinking Entrepreneurially Reference No : R/615/4774 Credit : 10 || TQT : 100 This unit aims to introduce the learner to an evaluation of themselves in an entrepreneurial context by using several techniques, including SWOT. This unit will introduce learners to critical thinking skills and put these into context against a business plan. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Course Overview Perfection doesn't really exist, so if you keep striving towards perfection, you will always be disappointed. Everybody has imperfections and 'flaws', and it's time we started to embrace them. The Learn the joy of imperfection course will teach you the art of self acceptance to fully embrace your imperfections. It will direct you on the path to self love and self acceptance to help you realise your true worth. You will also be introduced to the eight mindsets of personal contentment to train your brain to develop the self respect you deserve. Through this course, you will start to realise that our flaws and imperfections are what make us unique. Start your journey to self acceptance and self-confidence now, and learn how to truly love yourself as you are. This best selling Learn the joy of imperfection has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Learn the joy of imperfection is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Learn the joy of imperfection is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Learn the joy of imperfection is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Learn the joy of imperfection, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Learn the joy of imperfection will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Learn the joy of imperfection to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The fast track Diploma in Strategic Management and Leadership - Level 7 (Accredited by Qualifi, UK) qualification has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors. This fast track Level 7 Diploma in Strategic Management and Leadership programme will require Learners to critically evaluate, challenge and synthesise a wide range of current management tools, techniques and models. The emphasis placed on current management concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo American management models. At level 7 the emphasis is also placed on the ability to adapt management concepts, tools and techniques to align with organisational culture and apply critical reflective thinking. The qualification scope covers all the primary business functions and how these are interrelated and integrated. The mandatory units provide a holistic study of core organisational issues that are relevant to strategic decisions making, planning and enabling the organisation to achieve its strategic aims and objectives. The optional units allow learners to select some specialisation in their study to support specific career directions. The Finance for Managers unit is strongly recommended for learners who have not had exposure to finance as a non-financial manager. This fast track Level 7 Diploma in Strategic Management and Leadership qualification will enable learners to become independent, self-directed learners with tools and motivation to continue learning, developing and reflecting on practice throughout their careers Level 7 Diploma in Strategic Management and Leadership (Fast track) Key Highlights of this fast track Level 7 Diploma in Strategic Management and Leadership are: Program Duration: 6 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 7 Diploma in Strategic Management and Leadership will help you develop your strategic management and leadership skills as managers who have the authority and personal attributes to translate organisational strategy into effective operational performance. It will also allows you to develop and expand your high-level understanding of strategic management and leadership in the workplace. Upon successful completion of fast track Level 7 Diploma in Strategic Management and Leadership programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 90) The Level 7 Diploma focuses on developing understanding, skills and abilities to equip the learner with the awareness and aptitudes to be an effective strategic manager and leader. Learners must complete the six mandatory units and choose two from the four optional units. Manage Team Performance to Support Strategy (15 credits) Information Management and Strategic Decision taking (15 credits) Leading a Strategic Management Project (15 credits) Strategic Direction (15 credits) Strategic Planning (15 credits) Development as a Strategic Manager (15 credits) Optional Units0/4 (Total Credits: 30) Learners must choose two from the four optional units. Finance for Managers (15 credits) Strategic Marketing (15 credits) Organisational Change Strategies (15 credits) Human Resource Planning (15 credits) Who is this course for? Working Professionals, Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the fast track Level 7 Diploma in Strategic Management and Leadership qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Strategic Management and Leadership in fast track mode. Completion of your fast track level 7 Diploma in Strategic Management qualification will meet the University standard academic entry requirements.