2870 Learning courses delivered Live Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

This workshop offers new assessors skills and strategies to conduct effective professional discussions with learners. These discussions are not only essential for accurate assessment but also contribute to a more engaging and enriching learning experience for the students. This 2.5 hour workshop is aimed at those new to assessment, or who want to improve their skills in having professional discussions with their learners. This workshop will enable you to: Know when to use professional discussions with learners Plan for professional discussions with learners Prepare learners for taking part in professional discussions Use appropriate questioning techniques to use in professional discussions Record and reference professional discussions

Unlock Your Potential as a Learning & Skills Mentor with Our Level 4 Course This qualification is designed to equip candidates with the essential skills and knowledge needed for effective employment and career progression in the field of Learning. As a Learning & Skills Mentor, you will play a pivotal role in supporting individuals and groups to achieve their learning and development goals. Through this course, you will master the art of working within ethical and legal frameworks, ensuring the highest standards of mentoring practice while meeting the diverse needs of mentees in a collaborative and inclusive manner. Commit to your professional growth and embrace reflective practice within your sector, setting a new benchmark for excellence in mentoring. Learn about the Cavity Training Learning & Skills Mentor Course The purpose of the learning and skills mentor occupation is to support individuals and groups with their learning and development towards agreed goals. They will do this by working within ethical and legal frameworks to ensure a high standard of mentoring practice. They will work collaboratively with stakeholders to inclusively meet the individual needs of the mentee. They will be committed to their own professional development and reflective practice as a mentor and within their sector. Fees This course can be completed as an government funded apprenticeship, through Cavity Training, or as a privately funded course for £3500. You can either pay as a lump sum or alternatively, you can split into 12 instalments.   Entry requirements Whilst any entry requirements will be a matter for individual employers, a minimum of English & Maths GCSE are required. Structure Our candidates are trained to the highest standards and are fully supported to develop all of the knowledge, skills and behaviours required to be an outstanding Learning & Skills Mentor. Knowledge Our course is delivered via live training webinars with specialist tutors. Skills and Behaviours You will be appointed a designated Learning & Skills Tutor, who will coach you through your qualification and complete regular assessments with you to support you to complete your qualification. You will have weekly contact from your Tutor. How we compare with our competitors? Don't just take our word for it, here is what our staff think Bridget I did my course years ago. It was classroom based one night per week. I think I would prefer to be more ‘hands on’ like it is now. Cavity really are a great company to work for. I truly believe that there expertise will ensure the next generation are amazing! Gina I did mine over an apprenticeship but the company my employer used wasn’t great and I didn’t get much support. Although I passed I can only imagine the length that Cavity have gone to to ensure that the students feel supported. As an employee, its super! Enquire Today

A four-hour workshop on how to accelerate the learning and development of your Neurodiverse colleagues.

Python Machine Learning algorithms can derive trends (learn) from data and make predictions on data by extrapolating on existing trends. Companies can take advantage of this to gain insights and ultimately improve business. Using Python Machine Learning scikit-learn, practice how to use Python Machine Learning algorithms to perform predictions on data. Learn the below listed algorithms, a small collection of available Python Machine Learning algorithms.

THIS COURSE PACKAGE INCLUDES: 1: INTRODUCTION TO ECG COURSE - RECORDING & BASIC INTERPRETATION (GPT009) 2: ADVANCED ECG COURSE - INTERPRETATION & ANALYSIS (GPT010) Learn how to set up and record a basic ECG trace, followed by advanced analysis and interpretation FAST-TRACK YOUR ECG TRAINING WITH OUR BEGINNER TO ADVANCED TRAINING PACKAGE 20% off - Multi-Course Discount Cover all stages from Level 1 through to Level 4 (FDSc) Cover your theory training online Practical training in Classroom or Virtual Classroom Comprehensive Practise@Home training kits for VC Awards 2 accredited qualifications Dual Accreditations are awarded for all courses (Open College Network and CPD) Covers all steps required to competently set up and perform an ECG trace. Practical sessions include electrode placement on mannequin, running traces and identifying anomalies. Learn beginner to advanced skills and interpretation. Basic understanding of English language required. OPEN TO ALL APPLICANTS About these courses 1: INTRODUCTION TO ECG COURSE - RECORDING AND BASIC INTERPRETATION (GPT009) PART 1 - Theory Allow approx. 5-6 hours PART 2 - Practical Training Attend a classroom location or join us in our virtual classroom * - 3-4 hours ACCREDITED LEVEL 3 QUALIFICATION * Virtual Classroom option includes a free comprehensive Practise@Home ECG training kit. 2: ADVANCED ECG COURSE - INTERPRETATION AND ANALYSIS (GPT010) E-LEARNING - Theory Allow approx. 6-8 hours ACCREDITED LEVEL 4 QUALIFICATION OPTIONAL: GETTING STARTED IN ECG (GPT002) A free starter ECG Course (unassessed) developed to help you understand the basics of ECG recording: 3 modules in total with no Questions! If you are already familiar with ECGs then you may prefer to save time and opt out of this mini-course at booking stage. This "mini-course" is available at no charge. Learning Outcomes GPT009: Understanding different ECG equipment types ECG equipment - set-up and calibration Includes professionalism, consent, IPC and legal requirement Patient preparation How to correctly apply electrodes to limbs and chest Identify artifacts (equipment and patients Identify and recognise routine traces Identify and recognise non-routine traces Identify traces requiring urgent attention Labelling and reporting GPT010: Understand the acceptable variations within the normal ECG of healthy adults. Recognise the expected patterns of an ECG from a healthy child from birth onwards and identify abnormalities. Interpret abnormal ECG patterns in adults. Diagnose arrhythmias as an underlying cause of palpitations and syncope. Exploring sinus rhythm, extrasystoles, paroxysmal tachycardia and the importance of a physical examination. Identifying syncopal episodes attributable to cardiovascular disease as opposed to arrhythmias. Recognise ECG markers for tachycardias, bradycardias, pre-excitation syndromes, bi-fascicular block, and first-degree block with bundle branch block. Differentiate between supraventricular and ventricular extrasystoles and be able to diagnose broad complex tachycardias, ventricular flutter and fibrillation, sick sinus syndrome, and Stokes-Adams attacks. Recognise and identify symptoms associated with the causes of acute or chronic chest pain in patients who present with myocardial infarction (heart attack), pulmonary embolism, significant central pulmonary embolism, pericarditis, aortic dissection, oesophageal rupture, spinal disorders, vertebral collapse, posterior infarction, and angina. Recognise symptoms indicative of conditions such as pulmonary oedema, chest diseases, and pulmonary congestion. After the course GPT009: Safely and competently set up an ECG machine Introduce patients to the ECG test, adhering to compliancy requirements before and after testing Perform an ECG test to national guidelines Understand basic traces and their correlation to cardiac issues Recognise normal and erroneous recordings Recognise recordings that require urgent medical follow-up Complete the recording and label (or record digital copies) as per guidelines GPT010: Appreciate normal and abnormal ECG variations in the context of varying pathologies. Be able to determine whether an arrhythmia has an underlying cause that requires medical intervention. Interpret ECGs as a function of the patient's ongoing cardiac management. Understand and apply the Burce Protocol exercise test in relevant clinical situations. Know how to clinically respond to a patient with chest pain including further investigations required, pain relief, history and examination and echocardiogram. Understand and apply the fundamental principles of arrhythmia management. Understand the primary causes of heart disease and the diagnostic process. Appreciate the importance of the ECG as a diagnostic tool alongside the patient’s history and clinical presentation and recognising its limitations. Course Package Components: PACKAGE - Beginner to Advanced ECG - Virtual Classroom - INTRO - Part 1 online Part 2 Virtual Classroom (AM) + ADVANCED - E-learning

This 1 hour on-line training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact on an employee and the business as well as the next steps to support your staff and protect your business.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Date: Monday 14 July 2025 Time: 4.00pm – 4.45pm Presenter and organisation: Catherine Lippe, Registered Nutritionist, and Claire Theobald, British Nutrition Foundation Brief description: Following the recent launch of guidance published by the Department for Education on nutrition in the Early Years foundation stage, join Catherine Lippe, an experienced Early Years Nutritionist and Feeding Therapist, and Claire Theobald as they explore how to create supportive food environments that foster positive eating habits and long-term health for children in their early years. Claire will also outline how Early Years practitioners can embed nutrition messages from an education perspective, so putting things into practice through practical food-based sessions and other activities. It’s ideal for Early Years practitioners across the UK, aligning with key national guidance including Early Years Foundation Stage Nutrition (England), Setting the Table Guidance (Scotland); Nutrition Matters for the early years (Northern Ireland) and Food and nutrition guidance for childcare providers (Wales). What will be covered? Building healthy food foundations during the early years Encouraging positive attitudes towards food Practical strategies to support food acceptance at mealtimes Embedding nutrition messages from an education perspective Links to Food – a fact of life resources. Suggestions for further reading and sources of information. Why attend? Hear tips and practical examples for effective approaches to healthy eating in Early Years. Understand the importance of the early years educator’s role at mealtimes. Opportunity to ask questions of Catherine and Claire about early years nutrition and putting it into practice. Update knowledge to enhance teaching and learning and everyday practice. Signposts to free editable resources for use in the classroom will be highlighted. Sources of further support and information will be made available. A certificate of attendance will be provided – useful as evidence for your professional development and performance management. The webinar supports the Food teaching in primary schools: a framework of knowledge and skills, backed by government, and the Characteristics of teaching food and nutrition education in primary schools. Audience: UK trainee and practising Early Years practitioners.

Unlock Your Potential as a Learning & Skills Teacher with Our Level 5 Course This qualification is for those looking to teach in Further Education and Skills Sector (FES), usually in settings where students are aged 16 and above whether that is in FE colleges (whether general or specialist), independent training providers (ITPs), Adult Community Learning (ACL) providers or offender learning. In their daily work, A learning & Skills teacher interacts with other teachers and FES professionals and students of different ages, abilities, backgrounds, and ambitions. Also interacting with employers and stakeholders. Teachers who are specialists in a particular technical or vocational subject, sector or occupation will typically maintain close working relationships with others working in their industry/sector and keep their own knowledge and skills up to date. Learn about the Cavity Training Learning & Skills Teacher Course This qualification allows candidates to learn, develop and practice the skills required to prepare each of their students for progression to/or within employment or to further study. To deliver to a diverse group of students, including those with special educational needs. Fees This course can be completed as an government funded apprenticeship, through Cavity Training, or as a privately funded course for £4500. You can either pay as a lump sum or alternatively, you can split into 12 instalments. Entry requirements Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. Structure To achieve the qualification the learner must compile a portfolio of evidence during the on-program period of the apprenticeship, which will typically contain 15 discrete pieces of evidence. Two pieces of evidence should be records of observations of the apprentice teaching, with the accompanying lesson plan, and support materials for the observed lesson. The lesson observations must have been carried out by an experienced teaching practitioner in the capacity of a manager. With a final professional discussion. Knowledge Our course is delivered via live training webinars with specialist tutors. Skills and Behaviours You will be appointed a designated Learning & Skills Tutor, who will coach you through your qualification and complete regular assessments with you to support you to complete your qualification. You will have weekly contact from your Tutor. How we compare with our competitors? Don't just take our word for it, here is what our staff think Bridget I did my course years ago. It was classroom based one night per week. I think I would prefer to be more ‘hands on’ like it is now. Cavity really are a great company to work for. I truly believe that there expertise will ensure the next generation are amazing! Gina I did mine over an apprenticeship but the company my employer used wasn’t great and I didn’t get much support. Although I passed I can only imagine the length that Cavity have gone to to ensure that the students feel supported. As an employee, its super! Enquire Today