Autodesk Maya Basic to Fundamentals Training. Ideal for beginners, learn to navigate Maya's interface, create models, apply textures, animate objects, and delve into advanced topics. Engage in interactive in-person or online sessions. Access recorded lessons for review and receive lifelong email support. Learn 3D modeling and animation - enroll today! Click here for more info: Website Duration: 10 hours of immersive learning. Method: Personalized 1-to-1 sessions and Choose your own day and time Monday to Saturday 9 am to 7 pm. Course Overview: I. Introduction to Maya (1 hour) Maya overview and applications Basic interface and navigation tools Project creation and management II. 3D Modeling Techniques (2 hours) Polygon modeling fundamentals Creating, editing, and refining objects Advanced techniques like extrusions and bevels III. Texturing and Materials (1 hour) Introduction to texturing concepts Material creation and application Texture mapping, UV unwrapping, and image importing IV. Lighting and Rendering (1.5 hours) Basic lighting techniques and composition setup Rendering images and animations effectively Output options and file formats V. Animation Skills (2.5 hours) Keyframe animation and animation curves Character rigging and animation Special effects: particles, fluids, explosions, and smoke VI. Intermediate Modeling Techniques (1 hour) NURBS modeling basics and advanced curves/surfaces manipulation Creating organic shapes with NURBS and sculpting tools VII. Conclusion and Next Steps (0.5 hours) Course review and recap Further learning resources and tips Q&A and feedback session Autodesk Maya Basic to Fundamentals Training Course Key Learning Areas: Advanced modeling techniques: Surfaces, Polygons, Subdiv Modeling, etc. Deformation methods: Twist, Lattice, Flare, Bend Shape manipulation: Lines, Pen tools, Revolve, Loft, Planer, Text in Maya Animation: Keyframes, Path animations, Timeline Texturing and Rendering: Diffuse, Reflections, Transparency, Shaders, Resolution settings Lighting and Camera: Basic & advanced lights, Shadows, Camera effects, Path animation Note: The course content and duration are adaptable to cater to learners' needs and proficiency levels. Maya Interface Proficiency: Participants will develop a comprehensive understanding of Maya's interface, tools, and workflow, allowing them to navigate seamlessly and manage projects efficiently. 3D Modeling Skills: Students will be equipped with polygon modeling techniques to create both basic and complex 3D models with precision. They will master the art of shaping and refining objects, elevating their creativity in 3D design. Texturing and Materials Mastery: Learners will gain expertise in texturing, applying materials, and incorporating images to enhance the visual appeal of their 3D models. They will create captivating surfaces with colors, textures, and reflectivity. Lighting and Rendering Expertise: Participants will learn essential lighting techniques to illuminate their scenes effectively. They will set up cameras and produce high-quality still images and dynamic animations with Maya's powerful rendering capabilities. Animation Techniques: Students will explore the world of animation, utilizing keyframe techniques and animation curves to bring their creations to life. They will delve into character rigging, animating characters with sophistication and realism. Special Effects and Dynamics: Learners will unleash their creativity with mesmerizing particle systems, fluid simulations, and dynamic effects. They will craft captivating visuals, such as explosions and smoke, adding depth and excitement to their projects. Intermediate Modeling Techniques: Participants will refine their skills with NURBS modeling, mastering curve and surface manipulation. They will create intricate organic shapes, pushing the boundaries of their artistic expression. Creative Problem-Solving: Throughout the course, students will tackle real-world projects, facing challenges that foster creative problem-solving skills. They will gain confidence in overcoming obstacles in 3D modeling and animation. Maya Essentials Basic to Fundamental Training Program: Course Focus: Autodesk Maya Essentials, covering fundamental concepts and techniques. Duration: Flexible scheduling, tailored to individual learning pace. Method: Personalized 1-1 training, interactive sessions, hands-on projects. Curriculum Highlights: Introduction to Maya (1 hour): Interface overview, navigation, project management. 3D Modeling Techniques (2 hours): Polygon basics, object creation, advanced editing. Texturing and Materials (1 hour): Texture mapping, material application, UV unwrapping. Lighting and Rendering (1.5 hours): Lighting fundamentals, composition setup, effective rendering. Animation Skills (2.5 hours): Keyframe animation, character rigging, special effects. Intermediate Modeling (1 hour): NURBS modeling, organic shapes, sculpting tools. Conclusion and Next Steps (0.5 hours): Course review, learning resources, Q&A session. These resources will complement your training, providing additional support and insights as you explore the world of Autodesk Maya. Explore the World of 3D Animation: Master the intricacies of 3D computer graphics and animation using Autodesk Maya. Delve into modeling, texturing, animation, and rendering to bring your creative visions to life. Practical Learning Experience: Dive into hands-on projects refining your skills. Craft 3D models, apply textures, animate characters, and produce polished renders. Recognized Industry Expertise: Gain proficiency in Autodesk Maya, a leading software in entertainment, gaming, and animation. Enhance your employability with highly sought-after skills, opening doors to diverse career paths. Endless Applications: Uncover Maya's versatility in entertainment, architectural visualization, product design, and more. Tailor your expertise to align with your passions and career aspirations. Reinforcement through Recordings: Access comprehensive lesson recordings for thorough review. Revisit specific topics, reinforcing your grasp of Autodesk Maya at your own pace. Continuous Guidance: Receive lifetime email support for ongoing mentorship. Seek answers, clarifications, and expert advice, ensuring your continuous growth even after completing the course.
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Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Setting SMART Goals The Three P?s The SMART Way Prioritizing Your Goals Visualization 3 - Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive 4 - Planning Wisely Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal The Glass Jar: Rocks, Pebbles, Sand, and Water Chunk, Block, and Tackle Ready, Fire, Aim! 5 - Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! 6 - Crisis Management When the Storm Hits Creating a Plan Executing the Plan Lessons Learned 7 - Organizing Your Workspace De-Clutter Managing Workflow Dealing with E-mail Using Calendars 8 - Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance 9 - Setting a Ritual What is a Ritual? Ritualizing Sleep, Meals, and Exercise Example Rituals Using Rituals to Maximize Time 10 - Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile 11 - Alternatives to Meetings Instant Messaging and Chat Rooms Teleconferencing E-mail Lists and Online Groups Collaboration Applications 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Who is this course for? Twinmotion Training Course. The Twinmotion course is designed for architects, interior designers and urban planners. Learn how to create architectural visualizations and real-time animations. Students interested in exploring the world of architectural rendering and visualization using Twinmotion software. Click here for more info: Website Duration: 10 hours Approach: 1-on-1 training with tailored content. Schedule: Book a time that suits you, Mon to Sat, from 9 am to 7 pm, and create your own schedule. Course Outline for Twinmotion Real-time 3D Architecture Visualization: Module 1: Twinmotion Introduction Explore the real-time 3D visualization capabilities of Twinmotion Master efficient scene manipulation through the Twinmotion interface Prepare 3D files for import and manage the workflow effectively Module 2: Materials and Realism Enhancement Enhance scenes with realistic materials and elevate visual quality Utilize videos as materials and apply glowing effects Create grunge materials to add texture and realism Employ the X-ray material for specific visualization needs Module 3: Landscape and Vegetation Integration Integrate vegetation using Twinmotion's scatter, HQ trees, and growth features Customize grass and utilize HQ vegetation assets for realistic landscapes Create time-lapse effects for dynamic vegetation growth Module 4: Library and Object Management Access the Twinmotion library for furniture and objects Seamlessly import external 3D objects into your scenes Obtain high-quality 3D assets from the internet and add them to your user library Utilize BIM-objects for additional assets Module 5: Lighting and Animation Techniques Work with various lighting options, including area light and volumetric light, to enhance scenes Add animated characters and vehicles to infuse dynamism into your visuals Incorporate construction vehicles and aircraft for realistic scenes Module 6: Volumes and Interactive Elements Utilize volumes and the animator feature to create dynamic scenes Implement urban elements and measurement tools for precision and accuracy Module 7: Nature and Weather Effects Utilization Harness Twinmotion's nature features, such as physical sky and weather effects, to create lifelike outdoor scenes Establish realistic lighting for outdoor environments Add ocean effects to enhance water elements in your scenes Module 8: Advanced Rendering Techniques Master rendering processes, from creating images to exporting panoramas and animations Implement depth of field improvements to create visually captivating scenes Create BIM motion virtual reality phases for immersive experiences Utilize the Twinmotion presenter feature for seamless presentations Module 9: Final Project Apply acquired knowledge and skills to complete a final rendering project in Twinmotion Download Twinmotion https://www.twinmotion.com ⺠download Learn how to download and install Twinmotion, the fast, easy real-time archvis tool. Learning Outcomes of Real-Time Rendering: Efficient Scene Creation: Rapid development of immersive 3D environments using essential tools and techniques. Realistic Material Application: Expertise in applying authentic textures and shaders for visually convincing scenes. Dynamic Lighting: Understanding dynamic lighting effects for visually compelling, realistic scenes. Interactive Elements: Integration of animations and dynamic objects for engaging user experiences. Performance Optimization: Optimizing assets and scenes for smooth real-time rendering across diverse hardware. Library Utilization: Efficient use of asset libraries to enhance scene complexity without compromising performance. Visual Effects: Application of weather conditions, particle systems, and post-processing effects for stunning environments. Collaborative Rendering: Mastering real-time collaborative rendering techniques for teamwork and live interactions. Future Trends in Real-Time Rendering: Ray Tracing Advancements: Real-time ray tracing for realistic lighting, shadows, and reflections. AI-Powered Rendering: AI-driven predictive rendering for faster, high-quality outcomes. Immersive Experiences: Real-time rendering enabling immersive simulations in gaming, education, and architecture. Cross-Platform Compatibility: Seamless experiences across devices, from gaming consoles to VR headsets. Blockchain Integration: Blockchain tech ensuring asset authenticity and ownership verification. Real-Time Cinematography: Revolutionizing film and animation with efficient real-time visual effects. Environmental Sustainability: Focus on energy-efficient algorithms for reduced environmental impact. Collaborative Design: Real-time rendering facilitating interactive design reviews and creative collaboration. Twinmotion Course: Expertise in Real-Time Visualization: Develop mastery in Twinmotion, enabling the creation of captivating architectural environments in real-time. Improved Design Communication: Enhance concept communication by utilizing dynamic visualizations, elevating the quality of design presentations. Access to High-Quality Assets: Utilize an extensive library of premium assets to enrich scenes, adding realism and creativity to your projects. Crafting Lifelike Environments: Learn to create realistic landscapes, water effects, weather conditions, and special effects, providing immersive and lifelike experiences. Flexible Learning Options: Choose between in-person or live online sessions, ensuring a personalized and convenient learning experience tailored to your needs. Lifetime Access and Support: Benefit from perpetual access to lesson recordings and receive continuous support through lifetime email assistance, allowing you to stay connected with knowledgeable instructors for ongoing guidance. Course Advantages: Mastery of Real-Time Visualization: Acquire expertise in Twinmotion for creating captivating architectural environments. Enhanced Design Communication: Improve concept communication through dynamic visualizations, elevating design presentations. Abundant High-Quality Assets: Utilize an extensive library of top-notch assets, enriching scenes with realism and creativity. Creation of Lifelike Environments: Craft realistic landscapes, water effects, weather conditions, and special effects for immersive experiences. Flexible Learning Options: Choose between in-person or live online sessions, ensuring a personalized and convenient learning experience. Lifetime Access and Support: Enjoy perpetual access to lesson recordings and receive continuous support through lifetime email assistance, staying connected with knowledgeable instructors.
“Photography is my way of bearing witness to the joy I find in seeing the extraordinary in ordinary.” -Harold Feinstein Photography For Parents - Advanced Course Next course starts on 15th April 2024 6 week Photography course designed to help further advance your photography skill and move beyond simply capturing what's in front of you. Choose this course if you are already friends with your camera but want to learn how to shoot creatively in full manual, how to go beyond the basic composition rules and start expressing yourself through photography KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: In this course we build on the key photo skills we introduce in the Fundamentals Course and learn some new ones ( although completing the Fundamentals course is not a pre-requisite) You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. creative use of manual mode creating strong compositions low light shooting capturing emotions introduction to flash using colour in photography THIS IS THE COURSE FOR YOU IF : Are already familiar with your camera - but want to get better at using it in full manual - with no overwhelm or frantic guesswork You want to take photographs that look more polished and that truly show you what you pictured in your head - still true to your kids and who they are You want to be able to capture true emotions and express yourself through photography You want to get more creative with light and colour to elevate your images and make them shine Next course starts on 15th April 2024 The bookings for this course are not open yet - request to be added to the waiting list to be offered priority booking and Early Bird prices when the course registration opens 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas to keep your creativity flowing BONUS: PDF course workbook HERE IS WHAT YOU WILL LEARN in this course : This course was designed to help you grow your photography skills beyond just being able to take "nice looking photos". You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. How do I get FULL control of my camera? - shooting in full manual - but with clarity and purpose When is the ‘correct’ exposure not the RIGHT one and why is my camera confused? And more importantly, how to fix it in camera? How do you capture genuine emotion and NOT just fake smiles? No more 'smile for Mummy' How to make your light AND SHADOWS work for you? and capture stunning images even if you think you have barely any light What makes a ‘strong image’ and how do I begin to get them more consistently? INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: Getting started in Manual mode First steps into shooting in full manual – understanding your exposure and metering, finding correct exposure for your subject, handling over and under exposure and adjusting your settings without even taking your camera away from your eyes. Major Takeaways: At the end of the module you will have gained full control of your camera - no more guessing game and unpredictable results with all the control going firmly to you. You will be able to understand your jump off points for different situations and how to adjust them to the changing light or environment Module 2: More on manual exposure and why your camera is often wrong Learning when the ‘correct’ exposure is not the “right exposure”, understanding and interpreting your histograms, learning how your environment can help you get the right exposure even in tricky light, dealing with challenging light situations. Major Takeaways: Knowing when to trust and not trust your camera's exposure assessment. Knowing exactly how to adjust things when the images don't turn out looking right out of the camera. Having a method to help you capture different colour accurately - especially when it comes to skin tones, or elements that are bright or dark Module 3: Powerful composition Learning what makes a strong image and learning to create your own, consistently, with the help of our advanced composition techniques – beyond the rule of thirds. Visual storytelling and creating connection to create images which go beyond just pretty. Major Takeaways: Learning new concepts in composition - things that will help you create exiting visual flow, help with impactful storytelling and draw the viewer's eye into the image rather than away from it. Next course starts on 15th April 2024Get your space now Module 4: No such thing as bad light There is no such thing as bad light - even with just a sliver of it you can make a statement in your images. In this module we teach you how to work with low light - through low key photography - playing with light and shadows. And we give you an introduction to Flash - for when you want to boost your existing natural light that little bit more. Major Takeaways: You will learn how to use light and shadows to your advantage, literally learning to paint with light - letting it uncover your subject, and hide what you want to stay out of light. Much like the light module in our Fundamentals course this is very much an AH-HA lesson that will shake your photography to its core. Module 5: Photographing emotions In this module we get under our subject's skin and focus on photographing emotions. We show you how to reply on more than facial expression to show emotions and how to use your creative toolkit, including colour theory to make the viewer see and understand the emotion felt in the moment. Major Takeaways: Learning how to capture genuine connection with your subject and their true emotions – whether happy or mad! Going beyond the smiles or frowny faces to portray your children’s true selves and capturing the moment. Using body language and other creative means – from colour theory, editing style and more! BONUS Module 6: Your creative self Exploring various photographic styles and conventions. Learning to recognise your own strengths and weaknesses and taking steps to grow further. Bonus creative exercises to take you outof your rut and help you continue to grow your photography. In my opinion Advanced level 2 is absolute must as it expand the knowledge from level 1 to the point, that you can take photos confidently, and knowing what you do. I did it online and my teachers were superb, passionate, helpful and very flexible. Aga Stefaniak Photography for Parents ADVANCED Book your space now: COURSE STARTS : 15th April 2024( 6 weeks incl 1 week break)COURSE COST : £279 (payment plans available) What’s included: 6 weekly modules covering all key aspects of children’s photography, weekly live online class ( also recorded) - on Wednesday evenings personal feedback and advice on your images private support group PDF workbook Photography for Parents ADVANCED But will it work for me? - our guarantee: We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that!
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Training duration: 10 hrs Click here for info Method: 1-2-1, Personalized attention, Tailored content, Flexible pace, Individual support. Schedule: Personalized training experience with our flexible 1-2-1 sessions. Tailor your own schedule by pre-booking a convenient hour of your choice, available from Monday to Saturday between 9 am and 7 pm. Autodesk Maya Training Course with our flexible evening training course. Designed to accommodate busy schedules, this course allows you to learn Maya at your convenience, either in-person or through live online sessions. Master essential features and workflows to create captivating 3D models, animations, and visual effects. Benefit from expert guidance, hands-on projects, and lifetime email support, ensuring a rewarding learning experience. Enroll now to ignite your creativity and open doors to exciting opportunities in the animation and visual effects industry. The Autodesk Maya Evening Training Course offers a flexible learning option for busy professionals and students with daytime commitments. Master the powerful tools and capabilities of Autodesk Maya during convenient evening sessions. Participants will receive comprehensive training in 3D modeling, materials, animation, lighting, and rendering. The course progresses to advanced topics, including dynamics, character rigging, shading, and compositing. Enroll in this course to develop valuable skills in 3D computer graphics and animation. Benefit from interactive learning experiences and expert guidance, whether attending in-person or joining live online sessions. Maya Evening Training Courses Duration: 10 hours Course Outline: I. Introduction to Maya (1 hour) Gain insights into Maya's versatile applications and interface. Master navigation and project management. II. Creating 3D Models (2 hours) Learn polygon modeling basics and refine objects with precision. III. Texturing and Materials (1 hour) Apply and customize materials for enhanced visuals. IV. Lighting and Rendering (1.5 hours) Explore lighting techniques and rendering. V. Animation (2.5 hours) Understand animation principles and rig characters. VI. Special Effects (1 hour) Harness particle systems and create captivating effects. VII. Intermediate Modeling Techniques (1 hour) Venture into NURBS modeling and sculpting tools. VIII. Conclusion and Next Steps (0.5 hour) Recap and explore further learning resources. Autodesk Maya Evening Training Course Topics Covered: Modeling, Texturing, Animation, Lighting, Rendering, and more. Download Autodesk Maya! Create expansive worlds, characters, and effects. Subscribe now for a year and start your 3D model and animation journey. Visit https://www.autodesk.co.uk/maya for a free trial. Upon completing the Autodesk Maya Evening Training Course, participants will gain proficiency in 3D modeling, texturing, animation, lighting, and rendering using Autodesk Maya. They will acquire the skills to create captivating visuals and animations, opening up opportunities in diverse industries such as entertainment, gaming, and architectural visualization. The flexible evening schedule allows for convenient learning, accommodating busy professionals and students.
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Course Objectives At the end of this course you will be able to: Identify the components of the PowerPoint interface Create slides Format text on slides Add and modify graphical objects to a presentation Work with tables in a presentation Add charts to a presentation Prepare the SlideShow '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Very patient Trainer. Happy to adapt course + help with problems on existing presentations. Andrea Lethbridge - CNN ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started with PowerPoint Identify the Components of the PowerPoint Interface Create a PowerPoint Presentation Accessing Help Choose the right view for the task in PowerPoint Normal view Slide Sorter view Notes Page view Outline view Add, rearrange, and delete slides in PowerPoint Working with Themes Add colour and design to my slides with themes Remove the current slide design (theme) Slide Layout What is a slide layout? Apply or change a slide layout Working with text Add text to a slide Create a new text box Format text Tables Add a table to a slide Format a Table Copy and paste a table from Word Insert an Excel spreadsheet within PowerPoint Edit Cells, Rows and Columns Delete a table Graphics Working with Clipart, and Shapes Selecting objects, shapes, pictures or text boxes Arrange a picture, shape or other object Adding Charts to Your Presentation Create a Chart Format a Chart Insert a Chart from Microsoft Excel Inserting date and slide numbers Add slide numbers to your presentation Hide slide numbers on the title slide Change where the page numbers appear on your slides Start your slide numbering with a specific number Print slides, notes, or handouts Create the Slide Show Record your slide show Preview the recorded slide show Turn slide timings off Set the slide timings manually Add or remove transitions between slides Add Animations to Text and Objects Deliver the Presentation Speakers notes Add speaker notes to your slides View your speaker notes as you deliver your slide show Who is this course for? Who is this course for? This course is designed for end users who are interested in learning the fundamentals needed to create and modify engaging presentations. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills Certificates Certificates Certificate of completion Digital certificate - Included
The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution