The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps
Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.
Awareness of first aid for mental health: What will you learn? You’ll be surprised by how much you enjoy the 4-hour session. I always make sure the learning process is engaging, interactive and stimulating — so you won’t be bored. Most importantly, it’s a fascinating insight into a subject that’s often brushed under the carpet. It’s a flexible course, and I’m always happy to tailor the content. If there’s an aspect of mental health or addiction you’d like to know more about, please just ask. Here’s the 4-hour course content: Defining mental health, and understanding the stigma surrounding it Factors which affect mental health Roles and responsibilities of a first aider Outline of advice — What to say (and not to say) to someone with a suspected mental health condition Listening without judgement Knowing when to contact the emergency services Identifying signs of stress, and how stress can be managed How to implement a positive mental health culture in the workplace Identifying signs and symptoms of depression, suicide, psychosis, anxiety, self-harm, eating disorders Do bear in mind, this course can’t teach you how to diagnose and treat a mental health condition. That’s the responsibility of a healthcare professional. However, you’ll know where to signpost an individual who needs professional help. You’ll leave with the knowledge and confidence to approach, reassure and support someone when they need it most.
Confidence training Eradication of materialism thoughts Learning more about your needs Dating advice Dating coaching Discuss goals and aspirations Dating assistance 5 x 30 mins sessions Per day https://relationshipsmdd.com/product/m-d-d-i-want-a-girlfriend-but-i-dont-feel-financially-stable-package/
NPORS Marine Knuckle Boom Crane (N014)
In today's dynamic business environment, Managers need to evaluate different courses of action and make decisive decisions.
Birth Right Hypnobirthing is a full antenatal birth preparation course for pregnancy. Particularly useful for those who are scared of giving birth. Whether this is your first or tenth baby this information is essential. Whether you're looking for a natural birth or support for your caesarean birth this course will support you and give you the tools for the best birth for you.