1059 Leadership Skills courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for Leaders & Managers Overview The practical emotional intelligence tools every manager needs to build performance, communication, trust and leadership skills. Management Essentials with applied Emotional Intelligence delivers crucial tools for professionals to learn more about the people side of the organization. Strengthening performance with a powerful framework to understand the job of managing people. Provides practical tools for effective management and leadership. This course blends engaging learning and powerful content with the perspective of emotional intelligence experts. It provides tools to help navigate through today?s challenges, foster innovation, and build organizations where people thrive. What is Emotional Intelligence? Learn about business EI - a practical, work based approach that helps individuals and teams. Discover 18 key brain talents essential to fuel performance. Essentials of Trust Where does Trust originate? Do we trust from the head or the heart? Explore the science of emotional intelligence with a practical approach. Use the EI tools to help you earn trust. The Challenge of Change Untangle and rewire to affect change. Understand the stages of change and the emotional transitions needed to support change. Recognize our own patterns; a key step to being more effective at change. Igniting Motivation The surprising truth about what motivates us. Find meaning in your work and help the people that work for you find meaning. Delve into Purpose, Skill and Autonomy, and find what motivates you and your team? Enhancing Teamwork What blocks us from utilizing Divergence in our Teams? What helps us? Learn to know the EI talents you have in your group. Understand working with differing personalities. Discover strengths and weaknesses and how can they be positive. Accelerating Execution Higher and lower talents and how they assist? Learn the impact of optimizing talent. Discover your EI talent to help you grow and optimize your execution.

Learn how to support the development of children and young people and gain the relevant skills to become a fully qualified youth worker with the Certificate in Youth Work For Youth Work course. This youth work training course is ideal for beginners who wish to gain foundational knowledge of youth support to kick-start their career. Through this training program, you will learn all about the role of a youth support worker, day-to-day responsibilities, and the qualities you'll need for such a position. Discover strategies for promoting young people's interests and familiarise with policies for safeguarding their wellbeing.  Throughout the course, you will develop essential communication, organisation and leadership skills to fast track your career that are required to earn youth work qualifications. Learning Outcomes of The Youth Work Certificate For Youth Workers: Understand the role, characteristics and responsibilities of a youth worker, from the youth work course online. Learn about the codes of ethics in youth work and safeguarding policies Develop essential communication, organisation and planning skills Explore your job opportunities in this field and career path in detail Discover strategies and techniques for dealing with stress Learn how to build trusting relationships with children and young people Take steps to become a fully qualified youth worker and help change people's lives from this working with youth training. Be able to motivate young people to support their learning and development Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study supplies Assessment Certification Upon successful completion of the Youth Work course, you will be able to obtain your course completion e-certificate. A print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Stepping into middle management is no small feat—sandwiched between strategic direction and daily operations, it demands sharp judgement, clear communication, and just the right balance of confidence and tact. This course is designed to help learners sharpen those essential traits that are often expected but rarely explained. Whether you're managing a small team or navigating more complex reporting lines, you'll find guidance on dealing with competing priorities, boosting team morale, and leading with clarity—even when things are anything but. Through structured lessons and engaging materials, this training equips aspiring or current middle managers with insights into key leadership functions such as team development, performance management, and effective delegation. It’s not about ticking boxes—it’s about understanding what truly makes a good manager tick, and how to do the job well without losing your sense of humour (or your mind). Perfect for those ready to build credibility and influence within their organisation—without needing a suit or a swivel chair. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Middle Manager Management Training Module 01 : Middle Managers and Management An Introduction Module 02 : Corporate Responsibilities of Middle Manager Module 03 : Middle Manager as Leader and Decision Maker Module 04 : Signs of Poor Management Module 05 : Complain Mitigation Module 06 : Grooming, Coaching and Mentoring Middle Managers Learning Outcomes: Grasp fundamental middle management principles. Understand corporate responsibilities and ethics. Develop leadership and decision-making prowess. Identify and rectify signs of poor management. Effectively mitigate complaints and conflicts. Master grooming, coaching, and mentoring strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Middle managers aspiring to enhance their effectiveness. Team leaders seeking to refine their leadership skills. Supervisors looking to align with corporate responsibilities. Professionals aiming to improve complaint handling. Managers interested in mentoring and coaching techniques. Those desiring to elevate their middle management career. Organisations aiming to foster a culture of excellence. Businesses dedicated to staff development and growth. Career path Middle Manager Team Leader Department Supervisor Operations Manager Project Manager Senior Supervisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

As International organizations are moving towards a compliment, group based management, executives and group of pioneers are required to locate the most ideal methods for how to solidify full-time operational obligations with management or administrative parts. This Leadership and People Management Certificate course will be exceptionally useful for individuals who wish to be or are already in driving parts in any business or organization. This course will endow anybody with the fundamental leadership and people management abilities. With this course, you will learn about different types of people, how to influence people, leadership skills, how to lead, making your team efficient with motivation etc. So, why wait? Enrol to our Level 2 Certificate in Leadership and People Management now and become a successful leader in no time. Course Highlights Level 2 Certificate in Leadership and People Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 2 Certificate in Leadership and People Management into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 15 hours, 55 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 2 Certificate in Leadership and People Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 2 Certificate in Leadership and People Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 2 Certificate in Leadership and People Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Leadership Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Level 2 Certificate in Leadership and People Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Leadership and People Management 00:20:00

Travel and Parking arrangements: Paid parking is available (attendees are responsible for paying parking fees) From New St Station, follow signs to Moor St station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaw's passage, which is quite short. We're on the corner at the end of Shaws Passage - walk round the corner onto Allison Street and past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign.

Office Politics for Managers is a comprehensive training program that equips managers with the knowledge and skills to navigate the complex landscape of office politics effectively. This course covers a range of topics, from understanding office dynamics and dealing with gossip to resolving conflicts and maintaining ethical conduct. Participants will learn strategies for building relationships, gaining support for their projects, and excelling in their managerial roles. Learning Outcomes: Upon completion of this course, participants will be able to: Understand the dynamics of office politics and its impact on the workplace. Develop effective communication and influencing skills. Learn to address and mitigate rumors, gossip, and misinformation. Identify and manage various office personalities to build productive relationships. Acquire strategies for gaining support and buy-in for managerial initiatives. Master conflict resolution techniques to maintain a harmonious work environment. Uphold high ethical standards in all professional interactions. Recognize the importance of teamwork and collaboration in managerial success. Why buy this Office Politics for Managers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Politics for Managers there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Politics for Managers does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Current and aspiring managers seeking to enhance their leadership skills. Professionals who want to excel in their careers by navigating office politics adeptly. Team leaders, supervisors, and project managers. Human resources professionals responsible for organizational culture. Prerequisites This Office Politics for Managers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Middle Manager - Potential earning of £40,000 - £70,000 per year. Senior Manager/Director - Median earning of £70,000 - £120,000 per year. HR Manager - Median earning of £35,000 - £70,000 per year. Organizational Development Consultant - Potential earning of £40,000 - £80,000 per year. Executive Coach - Potential earning of £50 - £150 per hour. Course Curriculum Module 01: New Hires New Hires 00:04:00 Module 02: It's About Interacting and Influencing It's About Interacting and Influencing 00:04:00 Module 03: Dealing with Rumors, Gossip, and Half - Truths Dealing with Rumors, Gossip, and Half - Truths 00:04:00 Module 04: Office Personalities (I) Office Personalities (I) 00:05:00 Module 05: Office Personalities (II) Office Personalities (II) 00:05:00 Module 06: Getting Support for Your Projects Getting Support for Your Projects 00:04:00 Module 07: Conflict Resolution Conflict Resolution 00:05:00 Module 08: Ethics Ethics 00:05:00 Module 09: You Are Not an Island You Are Not an Island 00:04:00 Module 10: Social Events Outside of Work Social Events Outside of Work 00:05:00

Team Leader in Health Care is a comprehensive course designed to empower aspiring leaders in the healthcare sector. Embark on a transformative journey that begins with cultivating trust and accountability among team members, an essential foundation for effective leadership. This course provides a deep dive into the art of team building, emphasising the importance of encouragement and support in creating a cohesive unit. The journey continues with an exploration of equality and diversity in the workplace, equipping you with the knowledge and sensitivity to lead a diverse team respectfully and effectively. Further into the course, you'll learn about the responsibilities of a team leader and how to set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives for your team. This approach ensures clarity and direction in your leadership style. The final modules focus on identifying performance issues within the team and providing constructive feedback. This skill is crucial for maintaining high standards of care and supporting your team's professional development. Completing this course will leave you well-equipped to lead with confidence, understanding, and a clear vision in the dynamic environment of healthcare. Learning Outcomes Master the skills to build and maintain trust and accountability within healthcare teams. Learn effective team-building strategies and methods to encourage team members. Understand and apply principles of equality and diversity in the healthcare workplace. Acquire knowledge on setting clear, achievable objectives and responsibilities for your team. Develop proficiency in identifying team performance issues and delivering effective feedback. Why choose this Team Leader in Health Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Team Leader in Health Care course for? Aspiring team leaders in the healthcare sector looking to enhance their leadership skills. Healthcare professionals seeking to transition into supervisory or managerial roles. Current team leaders in healthcare aiming to improve their team management abilities. Healthcare administrators interested in fostering a more inclusive and efficient work environment. Nurses, doctors, and other medical staff preparing for leadership positions. Career path Healthcare Team Leader: £30,000 - £45,000 Nurse Manager: £35,000 - £50,000 Clinical Supervisor: £32,000 - £48,000 Healthcare Administrator: £28,000 - £42,000 Medical Practice Manager: £30,000 - £46,000 Hospital Department Manager: £33,000 - £49,000 Prerequisites This Team Leader in Health Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Team Leader in Health Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Developing Trust and Accountability Developing Trust and Accountability 00:16:00 Module 02: Team Building & Encouraging Team Team Building & Encouraging Team 00:14:00 Module 03: Equality and Diversity in the Workplace Equality and Diversity in the Workplace 00:17:00 Module 04: Supporting and Encouraging Team Supporting and Encouraging Team 00:15:00 Module 05: Responsibilities & SMART Objectives Responsibilities & SMART Objectives 00:14:00 Module 06: Identifying Team Performance Issues & Feedback Identifying Team Performance Issues & Feedback 00:14:00

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Master the art of leadership and management with our comprehensive course. Learn key principles, develop essential skills, and gain valuable insights into effective leadership strategies. Perfect for aspiring managers, career changers, and professionals seeking advancement. Enrol now and unlock your leadership potential!

All in One Bundle Special Discount Offer A recent report by Grant Thornton shows that 72% of Finance Directors believe strong financial leadership is critical for business growth. The Finance Director plays a pivotal role in shaping a company's financial health and strategic direction. This comprehensive CPD-accredited Finance Director training equips you with the knowledge and skills to excel in this crucial position. CPD Accredited courses you will get: Course 01: Banking and Finance Accounting Statements Financial Analysis Course 02: Time Management Skills Course 03: Office Skills The Finance Director Training bundle is for those who want to be successful. In the Finance Director Training bundle, you will learn the essential knowledge needed to become well versed in Finance Director Training . Our Finance Director Training bundle starts with the basics of Finance Director Training and gradually progresses towards advanced topics. Therefore, each lesson of this Finance Director Training is intuitive and easy to understand. Why would you choose the Finance Director Training course: Lifetime access to Finance Director Training courses materials Full tutor support is available from Monday to Friday with the Finance Director Training course Learn Finance Director Training skills at your own pace from the comfort of your home Gain a complete understanding of Finance Director Training course Accessible, informative Finance Director Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Finance Director Training bundle Study Finance Director Training in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Finance Director Training course Course 01: Banking and Finance Accounting Statements Financial Analysis Section 01: Introduction and Welcome to the Course Section 02: Introduction to Accounting Section 03: Introduction to Financial Statements Section 04: Understanding Working Capital Section 05: Introduction to Financial Analysis Section 06: Financial Analysis - Case Study and Assignment Section 07: Financial Ratio Analysis in Corporate Finance Section 08: Financial Modelling for Mergers and Acquisitions Section 09: Course Summary and Wrap Up Course 02: Time Management Skills Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Course 03: Office Skills Module 01: Core Office Skills Module 02: Self-Management Module 03: Organizing and Planning (i) Module 04: Organizing and Planning (ii) Module 05: Rapport Building CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Finance Director Training bundle is Ideal for: Finance professionals seeking to become Finance Directors and develop strategic leadership skills. Existing Finance Directors looking to strengthen their financial acumen and climb the corporate ladder. Business owners and managers who want to gain a deeper understanding of financial analysis for better decision-making. Individuals transitioning into finance roles that require a strong foundation in financial statements and analysis. Requirements To enrol in this Finance Director Training course, all you need is a basic understanding of the English Language and an internet connection. Career path The Finance Director role offers a rewarding career path with excellent earning potential. This Finance Director course positions you for success in various industries, including: Banking and Financial Services Manufacturing Technology Retail Healthcare Non-profit Organizations Government Agencies Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each