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Dive into the world of marketing with our Basics of Marketing course. From sales fundamentals to future trends, enhance your skills in sales team management, market understanding, and sales-marketing alignment. Perfect for budding marketers and sales professionals.

Register on the Health Care Management: Child Health Care & Adult Care today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Health Care Management: Child Health Care & Adult Care is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Health Care Management: Child Health Care & Adult Care Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Health Care Management: Child Health Care & Adult Care, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Health Care Management Introduction to Health Care Management 00:20:00 Management: Definition, Functions, And Competencies 00:15:00 Management Positions: The Control in The Organizational Heirarchy 00:30:00 Role of The Health Care Manager Establishing and Maintaining Organizational Culture 00:20:00 Ensuring High Performance 00:15:00 Leadership Development and Succession Planning 00:30:00 Innovation, Change Management and Health Care Policy 00:30:00 The UK Health Systems Introduction to the UK Health Systems 00:20:00 Changes Since Devolution 00:45:00 Lessons and Opportunities 01:00:00 Elderly Care Introduction To Guide To Dealing And Caring Elderly 01:00:00 Going To A Better Place 00:15:00 Listening To Your Parents Even Now 00:30:00 Way To Improve Quality Of Life For Your Senior 00:30:00 Watching Your Step: Avoiding And Dealing With Falls Whilst Caring For The Elderly 00:30:00 Caring for The Elderly 00:30:00 4 Most Common Ailments Affecting The Elderly 01:00:00 Top Outdoor Elderly Activities 00:30:00 Safeguarding The Health Of The Elderly 00:30:00 The Caregiver's Enemy No.1 00:15:00 Child Health Care INTRODUCTION TO CHILD HEALTH 00:15:00 CARE OF THE NEW BORN 00:30:00 CONGENITAL ABNORMALITIES 01:00:00 NORMAL GROWTH AND DEVELOPMENT 00:15:00 NUTRITION AND NUTRITIONAL 00:30:00 CONTROL OF DIARRHEA DISEASE 00:30:00 VACCINE PREVENTABLE DISEASES 00:15:00 COMMON GENETIC PROBLEMS OF CHILDREN 00:15:00 Mock Exam Mock Exam- Health Care Management: Child Healt Care & Adult Care 00:20:00 Final Exam Final Exam- Health Care Management: Child Healt Care & Adult Care 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Resume Writing - Your Ultimate Step-by-Step Resume Guide today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Resume Writing - Your Ultimate Step-by-Step Resume Guide course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Resume Writing - Your Ultimate Step-by-Step Resume Guide course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Resume Writing - Your Ultimate Step-by-Step Resume Guide course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Course Introduction Intro and Tips to the Course FREE 00:04:00 General Tips Introduction to General Tips 00:01:00 Words to Avoid 00:04:00 Writing Tip Show Don't tell FREE 00:07:00 Writing Tip Get with the Action 00:06:00 Final Writing Tip 00:02:00 Resume Length 00:02:00 Content: Heading and Top Spot Content Introduction 00:01:00 Heading 00:03:00 Top Spot Objective Versus Career Summary FREE 00:04:00 Top Spot Objective Function and Writing Tips 00:03:00 Top Spot Career Summary Function and Writing Tips 00:04:00 Top Spot How to write an effective career summary 00:16:00 Content: Experience and Education Section Experience Introduction and Selecting Experiences to Include FREE 00:05:00 Experience Headings and Summary 00:05:00 Experience Description of Accomplishments 00:11:00 Experience: Food for thought 00:05:00 Education Section 00:05:00 Content: Optional Sections Optional Section Activities Awards Leadership Honors 00:09:00 Activities/Awards Clarification 00:05:00 Optional Section Skills 00:04:00 Skills Clarification 00:10:00 Optional Section Certification License 00:01:00 Design and Layout Introduction to Design 00:01:00 Main Design Graphics and Element Layout FREE 00:07:00 Designer's Tools Typography and Appropriate White Space 00:07:00 Final Tips Just flip it, Organize, and Bullets 00:04:00 Artsy Resumes 00:05:00 Bonus: Watch me Transform a Resume Step-by-Step Transforming a resume steps 1-4 00:09:00 Continuing transforming a resume steps 5-12 00:06:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

This Construction Management is our highest-level course, designed for passionate candidates about climbing the corporate ladder to top-level leadership positions. This course is a must-take for those looking for a job in Construction Management. This course will give you a comprehensive but easy-to-understand overview of the new construction industry. It will help you hone your practical skills, gain experience, and strengthen your faith in order for you to become a competent and capable Construction Management leader. Successful construction managers devote their careers to improving the working and living environments for everyone. In terms of job satisfaction and fulfilment, there is no comparison. Capable construction managers are in high demand all over the world. As a result, for qualified candidates, it can be one of the most lucrative careers. This Construction Management Level 7 course is mandatory if you are considering a career in Construction Management. It is the ultimate course for construction professionals seeking an industry-recognized qualification, designed by industry experts. Learning Outcomes After completing this course you will be able to: Describe the importance and features of construction management. Describe how to use methods like project life cycle management, site audit, and cost management. Plan, procure, purchase, and manage material and equipment. Take a broad look at human resource management and on-site interactions. Describe risk and value management, as well as health and wellness. Why Choose Construction Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. *****Course Included***** Main Course: Level 7 Construction Management **Free Courses** Course 01: Property Management Course 02: Working in Confined Spaces Course 03: Level 5 Health and Safety at Work Course 04: Fire Safety Level 2 Course 05: Property Development Diploma ***Others*** Free 6 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 7 Construction Management*** Course Curriculum Module 1: Introduction to Construction Management Importance of Construction Management Traits of the Construction Industry Multiplicity of Agencies Function of the Construction Supervisor Module 2: Arrangement of Construction Projects What is the Project Life Cycle? Describe Project Phases and Processes Describe Executing and Control Phase Define Investment Appraisal Explain Project Statutory Clearance What is Project Scope? Describe Planning Processes Module 3: Work Breakdown Structure Explained What is Work Breakdown Structure? Work Breakdown Structure and Its Purpose How to a Work Breakdown Structure Module 4: The Process of Estimation and Resources Allocation for a Project The Process of Estimation and Resources Allocation for a Project Construction Management - Tips and Techniques for Estimation Ways of Increasing Estimation Accuracy How to Identify Task Dependencies Module 5: Planning Project Effectively Different Types of Network Diagrams Explain Critical Path Method Explain PERT vs. CPM Module 6: Project Risk Management Describe Uncertainty and Risk Management Planning for Risk Management How to Monitor and Control Risk Module 7: Estimating Cost An Estimate of a Construction Project Estimation During Feasibility Studies Estimating for Planning and Scheduling Estimation for Variations Module 8: Initial Site Investigation and Assessment Different Types of Buildings Describe Zoning and Other Factors Explain Environmental Impact Study (EIS) The Ways of Construction at Rock Sites Define Engineering Geology Explain Flood Plains and Flood Protection Module 9: Site Organisation How to Access to Site and Site Roads Different Types of Construction How to Store Various Construction Materials Lime Describe Structural and Reinforce Steel What are the Roofing Materials? Describe Boards Module 10: Planning for Construction Equipment How to Select Equipment Describe Equipment Productivity Describe Product Features and Attachments Benefits of Purchasing Equipment Module 11: Managing Construction Equipment Organizing Equipment Management Describe Spare Parts Inventory Describe Availability of Spare Parts Define Inventory Management What is Stock Planning? Describe Field Repairs and Maintenance Facilities Explain Data Bank Module 12: Managing Construction Materials Describe Material Planning and Control Factors Resisting Material Management Describe Quality Specification Describe Material Handling and Equipment Module 13: Human Resources Management (HRM) Roles and Functions of HRM Purposes of Manpower Mapping at Construction Sites Approaches of Manpower Mapping Module 14: Building Better Teams How to Define, Evaluate and Manage Teams Required Stages of Team Development Module 15: Managing Conflict Describe Conflicts and Its Types What are the Stages of Conflict? 5 Conflict Management Strategies How Communication Helps in Conflict Resolution Module 16: Managing Anger and Violence in the Workplace Describe Workplace Violence How Communication Skills Helps in Managing Anger How to Develop a Policy and Programme for Preventing Workplace Violence Module 17: Storage Management Different Elements of Purchasing Describe Materials Purchasing System Explain Stores Systems and Procedures Module 18: Purchasing and Vendor Management Describe Vendor Management The Ways of Vendor Registration and Development The Process of Vendor Rating The Purposes of Vendor Rating Module 19: Quality Control for Construction Works Describe Quality Control What are the Advantages of Quality Control? Describe Contractor Quality Control What are the Incentives and Penalties? Module 20: Legal Features of Contracting Explain Competitive Bid Contracts Describe Combined Lump Sum and Unit Price Contracts Understanding Insurance Contracts and Claims Assessment Method After completing each module of the Level 7 Construction Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is recommended for anyone looking for work in the construction industry. People who work in construction management-related fields and want to expand their experience and skills will benefit from this course. It should be viewed as a way for recent graduates and job seekers to improve their resumes. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

The Care for the Elderly Mini Bundle offers a compassionate overview of elder support roles. Combining nursing, health and social care, psychology, communication skills, and leadership, this bundle prepares learners to understand the emotional, physical, and organisational sides of elderly care. Each module is thoughtfully selected to reflect both individual support and team coordination. Whether you're assisting with daily needs, offering emotional comfort, or managing a care team, this course bundle provides the structure needed to better understand the people who once taught us everything—from tying laces to turning off the oven. Learning Outcomes: Understand fundamental nursing principles in elderly care settings. Learn essential health and social care responsibilities. Apply communication techniques to support and reassurance. Study psychological aspects related to ageing and cognition. Explore the role of team leadership in care environments. Connect emotional support with structured team coordination. Who is this Course For: Individuals assisting elderly people in domestic settings. Carers looking to enhance their structured understanding. Care home staff developing communication and psychology insight. Aspiring team leaders in care and support roles. Support workers assisting older adults across sectors. Volunteers involved in elderly outreach or home visits. Family members caring for ageing loved ones. Anyone interested in structured approaches to elderly care. Career Path: Elderly Care Assistant – £22,000/year Residential Support Worker – £24,000/year Health and Social Care Assistant – £23,500/year Care Team Leader – £26,000/year Psychological Support Assistant – £25,000/year Communication Support Coordinator – £24,000/year

Discover the core principles of effective retail operations through this comprehensive training program for retail assistants. Dive into essential topics such as retail management strategies, buying and merchandising, pricing techniques, supply chain management, and customer interactions. Learn the nuances of the sales process, customer checkout experiences, consumer behavior, and the significance of targeted marketing. Explore the art of communicating with customers and delve into retail psychology. Gain insights into negotiating deals with suppliers, ensuring store security, and understanding management skills for team leadership. This training equips aspiring retail assistants with a well-rounded understanding of the retail industry. Learning Outcomes: Grasp the fundamentals of retail management and strategies. Explore the complexities of retail buying and effective merchandising. Understand various retail pricing techniques and strategies. Master supply chain management principles within a retail context. Navigate the sales process and provide optimal customer checkout experiences. Analyze consumer behavior and apply targeted marketing approaches. Develop effective communication skills for customer interactions. Comprehend legal aspects such as the Consumer Rights Act. Why buy this Retail Assistant?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Retail Assistant course is ideal for Individuals aspiring to become retail assistants. Current retail employees seeking comprehensive training. Customer service professionals transitioning to retail roles. Individuals with a keen interest in retail operations. Prerequisites This Retail Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Assistant - Average Earnings: £16,000 - £22,000 per year. Customer Service Representative - Average Earnings: £18,000 - £24,000 per year. Visual Merchandiser - Average Earnings: £20,000 - £30,000 per year. Sales Associate - Average Earnings: £16,000 - £22,000 per year. Retail Supervisor - Average Earnings: £18,000 - £24,000 per year. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07:Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 11: Retail Psychology Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures Develop Store Security Procedures 00:16:00 Module 14: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 15: Selling in Multiple Channels Selling in Multiple Channels1 00:21:00 Module 16: Retail Brand Management Retail Brand Management 00:16:00 Module 17: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:21:00 Module 18: Consumer Rights Act Consumer Rights Act 00:15:00 Mock Exam Mock Exam - Retail Management 00:20:00 Final Exam Final Exam - Retail Management 00:20:00 Assignment Assignment - Retail Assistant 00:00:00

Juggling Your Competence on Your Way to Personal Agility Everyday, we have the potential to get thrown into different scenarios and opportunities. We are constantly juggling our established skill set with new skills. In this talk, Erin Bolk will talk about the different stages of learning, how you might move through them and how to intentionally recognize where you are in the learning curve. We will also take time to look at how we can help our team members by meeting them where they are. As we go on this personal journey, Erin will offer tools to use for you and how they can be adapted to be used within your team. This session is a fun way to learn more about you and who you are! And how you develop within your dynamic team. The goal of this session is to highlight the process we go through as we are introduced to new things. As a part of this goal, Erin will be highlighting our personal growth as well as the growth of those around us. Learning Outcomes Have different learning models to utilize and reference as they interact daily with work and life. Understand where we are in our learning process affects our decisions. Learn how to Juggle!

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Beyond Sprints and Standups: Creating an Agile Culture Want to reap the benefits of agile? You'll need to look beyond sprints and standups and into your organization's culture-it's the foundation of any successful agile rollout. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.