Name: Boost Customer Satisfaction: Join us 1 Day Training in Bournemouth
Price: 595 GBP
Availability: InStock

Gloucester

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide you with the ideas and techniques to help them feel more confident about presenting, and will help you to become an effective presenter.

Course Topics:

Problems and fears with Presentations – Looking at the past problems delegates have felt and seen with presentations. What their fears are and their likes and dislikes of presenting.

Qualities of an Effective Presenter – Identifying what makes a presenter good and analysing the skills required.

Planning a Presentation – Key considerations when planning a presentation and planning around the audience.

Structuring Your Presentation – Considering the attention span of an audience and structuring the session around this. Using the ‘Communicating to Convince’ model to structure the presentation.

Opening Attention Grabbers – How to start a session with a bang.

Using Visual Aids – The do’s and don’ts regarding visual aids and making them effective.

Presentation Models and Tools – Identifying alternatives to PowerPoint.

Presentation style – Considering their style, including; mannerisms, gestures, eye contact, voice and nerves.

Presentation Practice – A chance to test their presenting skills and provide feedback in a safe environment.

Course Feature:

At the end of this presentation skills training course you will be able to:

Plan a presentation keeping the audience in mind
Develop clear objectives for their presentation
Use ‘attention grabbers’ to enhance their opening
Develop effective visual aids
Use several different methods and tools for presenting
Use positive presentation style behaviours
Practice their skills of presenting

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Presentation Skills.

Mangates

Presentation Skills 1 Day Workshop in Gloucester

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Manchester 

Presentation Skills 1 Day Workshop in Manchester

Colchester

Presentation Skills 1 Day Workshop in Colchester

Bournemouth

Presentation Skills 1 Day Workshop in Bournemouth

Slough

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Slough

Public Speaking 1 Day Training in Manchester

Public Speaking 1 Day Training in Gloucester

Public Speaking 1 Day Training in Colchester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Colchester

Boost Customer Satisfaction: Join us 1 Day Training in Colchester

Customer Service Essentials 1 Day Training in Bournemouth

Boost Customer Satisfaction: Join us 1 Day Training in Bournemouth

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education&rsquo;s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials&nbsp;<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_self" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">here</a>).The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been fully funded by the DfE for eligible schools&nbsp;and colleges. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.Working with an&nbsp;expert trainer and a highly experienced Senior Mental Health Lead, who has&nbsp;trained Senior Mental Health Leads in over 1000 schools and colleges nationwide, you will be introduced to the DfE&rsquo;s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.<ul style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><li fr-original-style="" style="box-sizing: border-box;">Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs&nbsp;&pound;520+VAT per delegate.&nbsp;(For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a&nbsp;subsidised rate for additional delegates of &pound;390+VAT&nbsp;- please just email us if this is an offer you would like to take up.)</li><li fr-original-style="" style="box-sizing: border-box;">Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.</li><li fr-original-style="" style="box-sizing: border-box;">An overview of the course structure can be found&nbsp;<a href="https://www.brightcoreconsultancy.com/_files/ugd/5bc70a_c7b3efd99188442fa7d20449bb8fd0ec.pdf" target="_blank" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">here.</a></li></ul>Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE&rsquo;s&nbsp;<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/995681/Learning_outcomes_for_senior_mental_health_leads_in_schools_and_colleges.pdf" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">Learning Outcomes for Senior Mental Health Leads</a>&nbsp;by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;" fr-original-class="wysiwyg_bold_link_cls">View all testimonials </a>

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials here).
The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. 
Working with an expert trainer and a highly experienced Senior Mental Health Lead, who has trained Senior Mental Health Leads in over 1000 schools and colleges nationwide, you will be introduced to the DfE’s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.
Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs £520+VAT per delegate. (For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a subsidised rate for additional delegates of £390+VAT - please just email us if this is an offer you would like to take up.)
Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.
An overview of the course structure can be found here.
Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE’s Learning Outcomes for Senior Mental Health Leads by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.
View all testimonials



Brightcore Consultancy

Mental Health

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process.

Designated Senior Mental Health Lead Course (Three full days plus 1-2-1 session)

General Admission

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. &nbsp;CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event. The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident.&nbsp;A trained and competent facilitator helps the group support each other and process their reactions.&nbsp;This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization.&nbsp;This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs. Here is an outline of the training:Day 1: Critical Incidents and the Process of Debriefing&nbsp;09:00 - 10:30&nbsp; Introducing the facilitator and the group; outline of the day, expectations and outcomes. The Process of Debriefing: the practice of &lsquo;talking through&rsquo; and the therapeutic benefits of debriefing. Understanding Critical Incidents: defining Critical Incidents, what makes an incident &lsquo;critical&rsquo;? The psychological impact of a critical incident. 10:30 - 12:00&nbsp; Trauma and Post-Trauma Unpacking these important concepts and understanding their implications and relevance to CID Debriefing Critical Incidents Introducing existing models of CISDs, comparing and understanding the components of a CID 12:30 Lunch break&nbsp; 13:00 - 14:00&nbsp; Skills Practice and Experiential Learning Practice session, trying out models of debriefing using scenarios from experience Day 2: Facilitating Critical Incident Stress Debriefings &ndash; theory and practice 09:00 - 10:30&nbsp; The Competent Facilitator:&nbsp;qualities and skills of the competent facilitator Containment The role of the facilitator and the challenges of facilitating emotional conversations&nbsp; 10:30 - 12:00&nbsp; Facilitating critical incident debriefings: prompt cards - a tool for the facilitator. Ground rules, time-frames, and keeping &lsquo;on task&rsquo;. 12:30 Lunch break &nbsp; 13:00 - 14:00&nbsp; Skills Practice and Experiential Learning Working with scenarios and prompt cards: practice session - facilitating CISDs &lsquo;Debriefing&rsquo; the day &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.
Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. 

Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. 
CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.
The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident. A trained and competent facilitator helps the group support each other and process their reactions. 
This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization. 
This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.

Here is an outline of the training:
Day 1: Critical Incidents and the Process of Debriefing 
09:00 - 10:30 
Introducing the facilitator and the group; outline of the day, expectations and outcomes.
The Process of Debriefing: the practice of ‘talking through’ and the therapeutic benefits of debriefing.
Understanding Critical Incidents: defining Critical Incidents, what makes an incident ‘critical’? The psychological impact of a critical incident.

10:30 - 12:00 
Trauma and Post-Trauma
Unpacking these important concepts and understanding their implications and relevance to CID
Debriefing Critical Incidents
Introducing existing models of CISDs, comparing and understanding the components of a CID

12:30 Lunch break 

13:00 - 14:00 
Skills Practice and Experiential Learning
Practice session, trying out models of debriefing using scenarios from experience

Day 2: Facilitating Critical Incident Stress Debriefings – theory and practice

09:00 - 10:30 
The Competent Facilitator: qualities and skills of the competent facilitator
Containment
The role of the facilitator and the challenges of facilitating emotional conversations 

10:30 - 12:00 
Facilitating critical incident debriefings: prompt cards - a tool for the facilitator.
Ground rules, time-frames, and keeping ‘on task’.

12:30 Lunch break
 
13:00 - 14:00 
Skills Practice and Experiential Learning
Working with scenarios and prompt cards: practice session - facilitating CISDs
‘Debriefing’ the day

  

Psychotherapy For Healthcare Ltd

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace.  A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.

Critical Incident Stress Debriefing: 2-day online training 

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Bingley

Kingston upon Hull

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

This one day course will support teachers and RSE leads in special colleges and special schools with post 16 learners to deliver a meaningful curriculum through the Preparing for Adulthood outcomes. The course will explore key issues for older learners, including how to teach about practical aspects of relationships such as attraction and fancying people, starting relationships, negotiation and consent discussions, and how to keep yourself safe. Participants will leave with increased confidence to develop and deliver a skills-based, rights focused curriculum that will empower learners to be able to navigate their personal lives and relationships with autonomy.&nbsp;Aim: To develop confidence to create and deliver an age-appropriate, rights based RSE curriculum for young adults with learning disabilities.&nbsp;Outcomes:Participants will<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">develop understanding of requirements for RSE for older learners, including the statutory guidance and preparation for adulthood outcomes, and how RSE can support independent living</li><li fr-original-style="" style="box-sizing: border-box;">consider specific challenges young people with SEND may face in developing relationships and explore practical and creative ways to support relationship skill development</li><li fr-original-style="" style="box-sizing: border-box;">explore strategies to address sexualised behaviour, and what to do if a learner begins or wants to masturbate in college</li></ul>&nbsp;Who is this course for?<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This one day course is ideal for teachers and RSE leads working in special schools and tutors in colleges with older learners, up to age 25, and beyond. </li></ul>

This one day course will support teachers and RSE leads in special colleges and special schools with post 16 learners to deliver a meaningful curriculum through the Preparing for Adulthood outcomes. The course will explore key issues for older learners, including how to teach about practical aspects of relationships such as attraction and fancying people, starting relationships, negotiation and consent discussions, and how to keep yourself safe. Participants will leave with increased confidence to develop and deliver a skills-based, rights focused curriculum that will empower learners to be able to navigate their personal lives and relationships with autonomy.
 
Aim: To develop confidence to create and deliver an age-appropriate, rights based RSE curriculum for young adults with learning disabilities.
 
Outcomes:
Participants will
develop understanding of requirements for RSE for older learners, including the statutory guidance and preparation for adulthood outcomes, and how RSE can support independent living
consider specific challenges young people with SEND may face in developing relationships and explore practical and creative ways to support relationship skill development
explore strategies to address sexualised behaviour, and what to do if a learner begins or wants to masturbate in college
 
Who is this course for?
This one day course is ideal for teachers and RSE leads working in special schools and tutors in colleges with older learners, up to age 25, and beyond.

Claire Lightley

Sexual Education

Relationships

Learning Disability

Relationships and Sex Education (RSE) for young adults with learning disabilities in FE settings

<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Testimonials</h1>&ldquo;Powerful and inspirational&rdquo;&ldquo;Everyone would benefit from this training&rdquo;&nbsp;"I will change how I work from this moment on.""I found your training extremely powerful and it has really impacted."Finalist for Best Educational Programme for the NHS HSJ Partnership Awards 2023&nbsp;Essentials in Communication and Co-production with Parents/Carers is an inspiring, interactive and unique 4-hour virtual, CPD-certified training founded on lived experience, research and best practice. It aims to equip practitioners to effectively communicate and work in collaboration with parent/carers of children/adults who have disabilities.&nbsp;When time and resources are limited, maximising interactions with family/carers is essential in an age where co-production, personalised care and understanding lived experience are at the heart of delivering good services. This Born at the Right Time training course is hosted by Director/Founder Rachel Wright and aimed at anyone working in health, SEND or social care, whether a registered or non-registered practitioner.&nbsp;<h1 style="text-align: justify; box-sizing: border-box;" fr-original-style="text-align: justify;">Content</h1><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Current context for families and practitioners</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">What is going on underneath the surface</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Next steps to creating meaningful change</li></ul><h1 fr-original-style="" style="box-sizing: border-box;">Trainer</h1>Rachel Wright (BSc RN) is founder of&nbsp;<a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"></a><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">Born at the Right Time</a>, author of&nbsp;<a href="https://www.amazon.co.uk/dp/B075ZHHYRR/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><a href="https://www.amazon.co.uk/dp/B075ZHHYRR/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">The Skies I&#39;m Under</a>,&nbsp;<a href="https://www.myfamilyourneeds.co.uk/baps/baps-award-winners-2018/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><a href="https://www.myfamilyourneeds.co.uk/baps/baps-award-winners-2018/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">award winning blogger</a>&nbsp;and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular&nbsp;<a href="https://www.bornattherighttime.com/the-skies-we-are-under-podcast/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"></a><a href="https://www.bornattherighttime.com/the-skies-we-are-under-podcast/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">The Skies We&rsquo;re Under Podcast</a>, Rachel&rsquo;s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless.&nbsp;An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also Bridging the Gap between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality.

Testimonials
“Powerful and inspirational”
“Everyone would benefit from this training” 
"I will change how I work from this moment on."
"I found your training extremely powerful and it has really impacted."

Finalist for Best Educational Programme for the NHS HSJ Partnership Awards 2023 
Bridging the Gap: Reimagining Communication and Co-production with Parents/Carergivers* is an inspiring, interactive and unique 4-hour virtual, CPD-certified training founded on lived experience, research and best practice. It aims to equip practitioners to effectively communicate and work in collaboration with parent/carers of children/adults who have disabilities. 

When time and resources are limited, maximising interactions with family/carers is essential in an age where co-production, personalised care and understanding lived experience are at the heart of delivering good services. This Born at the Right Time training course is hosted by Director/Founder Rachel Wright and aimed at anyone working in health, SEND or social care, whether a registered or non-registered practitioner. 

*previously titled Essentials in Communication and Co-production with Parents/Carers
Content
Current context for families and practitioners
What is going on underneath the surface
Next steps to creating meaningful change
Trainer
Rachel Wright (BSc RN) is founder of Born at the Right Time, author of The Skies I'm Under, award winning blogger and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular The Skies We’re Under Podcast, Rachel’s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless. 
An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also Bridging the Gap between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality.

Born at the Right Time

Learning Disability Nurse

SENCO

Palliative Care

Sen Teaching Assistant

Hospice & Palliative Medicine

Speech & Language Therapist

Social Worker

Occupational Therapist

Occupational Health Nurse

Disability Awareness

Health Education

Speech & Language Therapy (SLT)

Physiotherapy Support Worker

Social Care

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified training on Communication and Co-production with Parents/Carers

Bridging the Gap: Reimagining Communication and Co-production with Parents/Caregivers (May 25)

Monmouth

This event is designed to be an annual update to your clinical coaching role. We will provide you with the latest news, and any changes and be on hand to answer any of your coaching queries. The main part of the evening will be led by Ruth Wootton, founder of Momentwn Consulting. Ruth will be talking about how to adapt your coaching to encourage independent learners.&nbsp;Learners are becoming more reliant on information being provided for them and then feeling lost when they move from student to RVN. We would like to help you encourage these learners to become independent during their training so that they can research and find our information themselves ready for their professional careers.Attendance is free if you are an Abbeydale primary centre or if you have an Abbeydale student. If you are new to Abbeydale you are more than welcome to attend, we will invoice you &pound;50 for your space. &nbsp; More about Ruth:Ruth has over two decades of experience in a variety of senior leadership roles and 10 years of coaching and leadership development.&nbsp;Ruth is an ILM Level 7 qualified Executive Coach and Leadership Mentor, Career Coach, Member of the Association for Coaching, accredited Resilience at Work&reg; Practitioner and also holds an ILM Level 7 Award in Strategic Leadership.

This event is designed to be an annual update to your clinical coaching role. We will provide you with the latest news, and any changes and be on hand to answer any of your coaching queries. The main part of the evening will be led by our Internal Quality Assurarers, Hil Varlow and Juliet Whatley.
Hil and Juliet will be focussing on some of the queries and issues they see when reviewing the Central Skills Log; these include preparing students for nursing consultations, intruding quality assurance into the student's role within the practice, the difference between care plans and care bundles plus the use of expert witnesses. 
Attendance is free if you are an Abbeydale primary centre or if you have an Abbeydale student. If you are new to Abbeydale you are more than welcome to attend, we will invoice you £50 for your space. 




Samantha Morgan-Hourd

Veterinary

Veterinary Medicine

Animal Care

Pets & Animal Care

Clinical Coach Standardisation Event May 2025

Broxburn

C01M01 - FD&amp;FA Foundation Fundamentals - BS5839-1This is a gateway course for all further learning in FD&amp;FA systems. Learners are introduced to the requirements of BS 5839-1. The module includes basic principles of fire safety and an introduction to FD&amp;FA systems requirements within the boundaries of the various legal frameworks within the UK.This is module 1 of 5 which can lead to an RQF L3 Award in the Requirements of FD&amp;FA Systems for non-domestic buildings BS 5839-1: 2017.Who should attend?Anyone involved in the procurement, delivery, and checking, of FD&amp;FA systems and those who have any responsibility for fire safety within a building e.g., architects, service managers, building/property managers, consultants, fire risk assessors, electrical contractors, fire alarm contractors, interested parties (F&amp;RS, building control, insurers)Content<ul id="isPasted" style="color: rgb(63, 77, 90); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Legislation / standards,</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 5839-1: 2017<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 1 &ndash; General</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 2 &ndash; Design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 3 &ndash; False alarms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 4 &ndash; Installation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 5 &ndash; Commissioning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 6 &ndash; Maintenance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 7 &ndash; User responsibilities</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Annexes A-G</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment</li></ul><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

C01M01 - FD&FA Foundation Fundamentals - BS5839-1
This is a gateway course for all further learning in FD&FA systems. Learners are introduced to the requirements of BS 5839-1. The module includes basic principles of fire safety and an introduction to FD&FA systems requirements within the boundaries of the various legal frameworks within the UK.

This is module 1 of 5 which can lead to an RQF L3 Award in the Requirements of FD&FA Systems for non-domestic buildings BS 5839-1: 2017.

Who should attend?
Anyone involved in the procurement, delivery, and checking, of FD&FA systems and those who have any responsibility for fire safety within a building e.g., architects, service managers, building/property managers, consultants, fire risk assessors, electrical contractors, fire alarm contractors, interested parties (F&RS, building control, insurers)

Content
Legislation / standards,
BS 5839-1: 2017
Section 1 – General
Section 2 – Design
Section 3 – False alarms
Section 4 – Installation
Section 5 – Commissioning
Section 6 – Maintenance
Section 7 – User responsibilities
Annexes A-G
Assessment



Ember Compliance

Fire Safety

Fire Safety Awareness

Fire Alarm

Professional Development

Engineer

Continuous Professional Development (CPD)

This is a gateway course for all further learning in FD&FA systems.

C01M01 - FD&FA Fundamentals - BS 5839-1 (online)

Ensuring the safety and wellbeing of vulnerable pupils and students is more challenging than ever. This masterclass is designed to equip key safeguarding staff with the knowledge and strategies needed to navigate the complexities of protecting our most at risk young people.

In an ever changing landscape, where safeguarding concerns are becoming increasingly complex, this session will explore the key vulnerabilities affecting students today and the practical changes that can lead to earlier identification and intervention.

We will examine critical areas of concern, statutory safeguarding requirements, key statistics and the risk factors that place students at heightened risk. Additionally, we will review best practices for providing effective support, ensuring that every young person receives the protection and care they need.

Safeguarding Your Most Vulnerable Pupils & Students

Unlock the secrets to sustainable growth and success at the ‘Leadership and Business Transformation Insights for SMEs’ workshop!
This is a dynamic, practical workshop designed for small and medium-sized enterprises, entrepreneurs, and anyone eager to learn from real-world leadership experiences in Essex.

Event Details:
Date: Tuesday 20th May
Time: 10:00am – 1:00pm
Location: Online (ZOOM)
For: Businesses in Essex (Excluding Southend and Thurrock)

Discover how strong leadership drives successful business transformation. Through inspiring case studies and expert-led discussions, this workshop will explore how visionary leaders have reshaped their organisations, setting the stage for long-term competitive advantage.

Who Should Attend:
SME owners and managers
Aspiring and current leaders
Business consultants and professionals interested in transformation strategies

Whether you're looking to lead change within your own business or simply want to gain practical tools and knowledge, this session is packed with valuable insights and takeaways.
Book your spot today and take the first step toward impactful leadership and meaningful change!

About the host:
Ross Moran, Business Advisory Manager
Over two decades focusing on new venture creation and business transformation, Ross has worked in multiple finance, management, and technology roles within small and large organisations. Implementing new business models and developing a deep understanding of how technology process improvements intersect with business lifecycles and ecosystems has given Ross a unique perspective on most aspects of business including market research, new product development, raising finance, sales, marketing, and business transformation.



This workshop is provided courtesy of Backing Essex Business. Fully-funded by Essex County Council and delivered by Let’s Do Business Group. Backing Essex Business (Formerly Back to Business Essex) is here to support business growth across the county, promoting economic growth and creating jobs, by providing free business support, access to finance and training. This workshop is available to businesses within Essex, excluding Southend and Thurrock.
For more information visit https: www.backingessexbusiness.co.uk
Please click here to see the Backing Essex Business Privacy Policy



Let’s Do Business Group

Leadership and Business Transformation Insights for SMEs

Lincoln

<img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"> Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s The 4 Disciplines of Execution&reg;&nbsp;(4DX) methodology provides the framework for organisations&nbsp;seeking to increase strategic execution by creating a culture of high performance.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 1: Focus on the Wildly Important</h2>This is the discipline of&nbsp;focus.&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 2: Act on the Lead Measures</h2>This is the discipline of&nbsp;leverage. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 3: Keep a Compelling Scoreboard</h2>This is the discipline of&nbsp;engagement. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 4: Create a Cadence of Accountability</h2>This is the discipline of&nbsp;accountability. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system. The Noble Experience This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!Delivery of the 4DX sessionsThe 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.<img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

What important conversations are your team members avoiding?

Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.
But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.
Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue.
Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.


Who Should Attend?
This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue.
We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon.
In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by:
Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation
Responding to emotional reactions using the skills:
Pause, Don’t Panic
Observe, Don’t Judge
Ask, Don’t Assume
Outcomes
This module will help participants:
Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs.
Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track.
Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.






17522 Lead courses

Presentation Skills 1 Day Workshop in Gloucester

By Mangates

Presentation Skills 1 Day Workshop in Manchester

By Mangates

Presentation Skills 1 Day Workshop in Colchester

By Mangates

Presentation Skills 1 Day Workshop in Bournemouth

By Mangates

Public Speaking 1 Day Training in Slough

By Mangates

Public Speaking 1 Day Training in Manchester

By Mangates

Public Speaking 1 Day Training in Gloucester

By Mangates

Public Speaking 1 Day Training in Colchester

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Colchester

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Bournemouth

By Mangates

Search By Location