17161 Lead courses

Coming soon! Embark on a transformative odyssey into operational leadership with our Level 5 Operations Department Manager course. Meticulously designed for individuals venturing into the role of an Operations Department Manager, whether through recent recruitment or a well-deserved promotion, this program is a gateway to acquiring advanced skills and unique insights crucial for success in the realm of operations.

Mindfulness is a practical technique for developing a greater sense of awareness and focus on the present moment. It is the opposite of mindlessness, meaning that actions and reactions become conscious and deliberate. It is an extremely useful tool for any busy work environment. Currently being used by the likes of Google and Pepsi, mindfulness can be adopted within the workplace to reduce stress and anxiety, provide greater focus and clarity, improve leadership capabilities and enhance the general wellbeing of staff at all levels. This workshop has been developed for forward-thinking organisations wanting to make a real and sustainable commitment to improving workplace wellbeing and productivity. This workshop will help you to understand the basic principles and benefits of mindfulness, and how it can be used in the workplace setting. It will also enable you to develop techniques to alleviate overwhelming feelings of stress or anxiety, prepare for important or challenging meetings, and generally achieve a greater sense of focus, clarity and calm whilst dealing with a hectic schedule.

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

This workshop is very practical in its nature and aims to give delegates an opportunity to not only learn about the key aspects of successful bid writing, but to also put them into practice. The workshop helps delegates understand what is most important to buyers and how to successfully convey they proposition to them. 1 Welcome and introductions 2 The mindset of successful bid writing The mindset needed for successful bid writing Thinking from the buyer's perspective and not your own 3 Decision making The way buyers make decisions - rational and emotional Understanding buying motives Looking at how to present ideas against those motives The idea of cognitive fluency How to pitch an idea in a way that leads to a positive decision 4 To bid or not to bid? Writing a bid is a big commitment; a clear understanding of the chances of winning is required Understanding of the implications of winning and the impact it will have on the organisation 5 Understanding your value proposition Framework to help identify unique proposition and how that fits in with the requirements of the bid 6 The tender process Understanding the process to enable a successful chance of winning the bid Different types of tender processes Evaluation of criteria and the impact on bid writing 7 Writing skills Different ways of writing and structuring bids to ensure their messages gets across well in a way that will be looked on favourably by the buyer 8 Summarise 9 Close

Self-understanding is a prerequisite for leading and managing others responsibly and honourably. The field of Neuro Linguistic Programming has helped us to gain a better insight into how we all think and behave. Upon completion of this course participants will be able to: Gain an insight into the purpose and functions of the unconscious mind Develop flexibility to increase their for behaviours in different circumstances Appreciate how different people experience the world Create and set effective goals and direction Understand the NLP Model of Communication Adapt their communication style to maximise effectiveness Influence and persuade others by connecting with people Understand how empowerment can make life easier Appreciate how creativity works Learn creativity techniques to tap into the power of the team 1 Self-awareness Autopilot - your unconscious mind Developing flexibility How identify, values & beliefs shape our behaviour Models of the world 2 Creating direction Describing present and desired state Designing your direction Making it happen Self-mastery 3 Communication The NLP Model of Communication Insights to the way people think Understanding representation systems Reframing the way people think about negative experiences Using metaphor 4 Influence and persuasion Building trust Connecting with people Purpose intention and outcomes The difference empowerment makes 5 Creativity and innovation Hindrances to creativity and innovation Your natural state of creativity Getting unblocked Creativity techniques 6 Action plan Course summary and presentation of action plans

The aim of this course is to provide project managers, project engineers and project support staff with a toolkit they can use on their projects. The tools range from the simple that can be used on all projects to the advanced that can be used where appropriate. This programme will help the participants to: Identify and engage with stakeholders Use tools for requirements gathering and scope management Produce better estimates using a range of techniques Develop more reliable schedules Effectively manage delivery DAY ONE 1 Introduction Overview of the programme Review of participants' needs and objectives 2 Stakeholder management Using PESTLE to aid stakeholder identification Stakeholder mapping The Salience model Stakeholder engagement grid 3 Requirements management Using prototypes and models to elucidate requirements Prioritising techniques Roadmaps Requirements traceability 4 Scope management Work breakdown structures Responsibility assignment matrix 5 Delivery approaches Sequential Agile 6 Estimating Comparative estimating Parametric Bottom-up Three-point estimating Delphi and Planning Poker Creating realistic budgets DAY TWO 7 Scheduling Critical path analysis Smoothing and levelling Timeboxing Team boards Monte Carlo simulations Probability of completion 8 People management Situational Leadership The Tuckman model Negotiation Conflict management Belbin 9 Monitoring and control Earned value management 10 Course review and action planning Identify actions to be implemented individually Conclusion PMI, CAPM, PMP and PMBOK are registered marks of the Project Management Institute, Inc.

Getting Started The BSc in Early Childhood Studies programme provides a comprehensive education on child development, education, and care. It equips students with the knowledge and skills necessary to work effectively with young children and their families in various educational and childcare settings. This programme establishes a strong foundation for early childhood education and advocacy careers. The BSc (Hons) Early Childhood Studies programme delivers a dynamic educational experience for students aspiring to engage in early childhood education and development. This undergraduate degree programme strongly emphasises comprehending the critical stages of early childhood, spanning from infancy to primary school age. It delves into the multitude of factors that influence a child's growth and learning. Throughout the programme, students are exposed to a wide array of topics, including child psychology, early education pedagogy, child health and well-being, and the socio-cultural influences on early childhood development. The curriculum is thoughtfully crafted to nurture a deep understanding of the unique needs and challenges faced by young children and their families, equipping graduates with the knowledge and skills necessary to impact the field positively. Anglia Ruskin University's BSc (Hons) Early Childhood Studies programme offers a supportive learning environment with experienced faculty and access to cutting-edge research. Graduates from this programme are well-prepared for a diverse range of career opportunities in early childhood education, social services, child advocacy, and more. It serves as a solid foundation for individuals passionate about nurturing and shaping the future of our youngest learners. The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Early Learning and Childcare, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A Level or Equivalent Minimum 1 Year of experience in Early Learning and Childcare. Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 4 and 5 Diploma in Early Learning and Childcare Programme structure Level 4 The Qualifi Level 4 Diploma in Early Learning and Childcare comprises 9 units. To obtain the Diploma, learners must complete all mandatory units, earning 34 credits. Additionally, they should select at least 6 credits from the optional units. A total of 40 credits is necessary for Diploma completion, along with at least 30 hours of teaching practice. Mandatory units:  Child development and enabling children to learn Reference No: J/650/0974 Credit: 9 || TQT: 90 This unit aims to equip learners with a comprehensive understanding of diverse early years pedagogical approaches influencing holistic learning in babies and children aged from birth to five years. It delves into local statutory planning and monitoring requisites. Learners will also explore leadership, mentoring, and managerial skills. The unit emphasises comprehending how babies and young children learn and translating theory into practical application. Additionally, it examines developmental disparities, the potential for developmental delays, the impacts of transitions, and how children learn in various environments. It empowers learners with proficiency in utilising observation, Assessment, and planning to foster children's development. To demonstrate their assimilated knowledge, learners must integrate it into their day-to-day responsibilities with children aged from birth to five years and document practice modifications in their setting via a portfolio. Physical activity and nutrition co-ordination (PANCo) in early years Reference No: K/650/0975 Credit: 6 || TQT: 60  In this unit, learners will grasp the advantages of physical activity and the significance of a balanced diet for the health and well-being of babies, children, and their families. They should consider statutory framework mandates and national, local, and international initiatives, advice, and perspectives relevant to health and well-being.  Supporting children with additional needs Reference No: J/650/0992 Credit: 4 || TQT: 40 This unit endeavours to enhance the leadership and management capabilities of the Special Educational Needs Coordinator (SENCO) in effectively guiding best practices for children with Special Educational Needs and Disabilities (SEND) and their families. Partnership working in early years settings Reference No: L/650/0976 Credit: 6 || TQT: 60 This unit seeks to assist learners in comprehending the legal obligations associated with collaborating with families. It emphasises the positive impact of effective partnerships with other professionals on the well-being and development of babies and children. Learners will also delve into the varied needs of families and strategise ways to surmount potential obstacles to successful partnership working. Implementing and evaluating change through a research project Reference No: M/650/0977 Credit: 6 || TQT: 60 This unit mandates learners to devise, execute, and assess change about a chosen theme, accomplished through a modest research endeavour. Learners will also grasp the ethical considerations integral to research. The chosen theme, subject to agreement with the assessor, enables learners to introspect on their practices, employ current research to propose enhancements within their setting, put these proposals into action, and report on their outcomes. Legal requirements in Childcare Reference No: R/650/0978 Credit: 3 || TQT: 30 This unit encompasses the necessary knowledge and understanding regarding health and safety, equality and inclusion, the Welfare Requirements of the Early Years Foundation Stage, Employment Rights, and Special Educational Needs, including Looked Children. It also addresses the preparations for Ofsted inspections, the formulation of policies and procedures, and the utilisation of information to oversee the quality of the setting's practices. Optional Units Assessing and planning for children's changing developmental needs Reference No: T/650/0979 Credit: 6 || TQT: 60 This unit's objective is to equip learners with the knowledge, comprehension, and skills required to conduct observations for assessing and planning for children's evolving developmental needs over an extended duration, commonly referred to as a longitudinal study. The study is to be conducted over six months. Caring for babies Reference No: D/650/0980 Credit: 6 || TQT: 60 This unit fosters the knowledge, understanding, and skills necessary to care for infants aged 0-18 months. Caring for children through play out of school Reference No: F/650/0981 Credit: 6 || TQT: 60 This unit aims to cultivate the knowledge, understanding, and skills required to provide care for children and young people outside of regular school hours and during school holidays. Level 5 The Qualifi Level 5 Diploma in Early Learning and Childcare comprises 10 units. To attain the diploma, learners must finish all mandatory units for 96 credits. Additionally, they must select a minimum of 24 credits from optional units. In total, a minimum of 120 credits must be achieved, along with 100 hours of teaching practice. Mandatory units: Management of children's care Reference No: H/650/0982 Credit: 20 || TQT: 200 This unit aims to provide learners comprehensive knowledge and comprehension of theories, principles, and models pertinent to early learning and childcare. Learners will apply these concepts, deepening their grasp of communication and Assessment in this context. The unit will additionally encompass the utilisation of theories and models for specialised curriculum development and the application of theories and models for reflective practice. Children's well-being and resilience Reference No: J/650/0983 Credit: 26 || TQT: 260  This unit strives to equip learners with the knowledge, understanding, and skills essential for comprehending and nurturing children's well-being and resilience. This encompasses appreciating each child as an individual and ensuring inclusive treatment for all. Positive behaviour in early years Reference No: K/650/0984 Credit: 20 || TQT: 200 This unit's objective is to give learners the necessary knowledge, understanding, and skills for formulating and executing strategies and policies to promote positive behaviour in children. Child development and communication skills in early years Reference No: L/650/0985 Credit: 30 || TQT: 300 This unit aims to enhance learners' comprehension of the anticipated trajectory of children's development and the factors that impact it. Specifically, it seeks to deepen learners' understanding of how children's communication skills progress from birth to 7 years old.   OPTIONAL UNITS Managing children's holistic development in early years Reference No: M/650/0986 Credit: 16 || TQT: 160 The goal of this unit is to enable learners to effectively strategise and oversee the comprehensive development of children, tailored to their specific requirements. Learners will assess strategies for enhancing literacy and numeracy and implement theoretical approaches in their professional practice. Developing children's literacy skills Reference No: R/650/0987 Credit: 16 || TQT: 160 This unit aims to empower learners to foster children's literacy skills. Developing children's mathematical skills Reference No: T/650/0988 Credit: 8 || TQT: 80 This unit aims to enable learners to enhance children's mathematical skills. Safeguarding in early years Reference No: Y/650/0989 Credit: 16 || TQT: 160 This unit aims to cultivate learners' comprehension of the role and extent of safeguarding in early years education and the policies and procedures for enacting safeguarding protocols. Health and safety in the early years Reference No: F/650/0990 Credit: 8 || TQT: 80 This unit aims to foster learners' knowledge and comprehension of the early years education's pertinent health and safety prerequisites. It further aims to equip them with the capability to implement policies and processes related to health and safety. Special Educational Needs and Disability (SEND) in early years Reference No: H/650/0991 Credit: 8 || TQT: 80 This unit seeks to enhance the learner's knowledge and comprehension of the legislation about children with Special Educational Needs and Disabilities (SEND) and the measures in place to address additional needs in early years education.   Phase 2 - BSc (Hons) in Early Childhood Studies Programme structure Early Childhood Leadership and Management Children's Rights Interdisciplinary Perspectives Leading Change in Early Childhood Contexts Early Childhood Graduate Competencies Undergraduate Major Project Delivery Methods The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Early Learning and Childcare, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The programme is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BSc (Hons) in Early Childhood Studies Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion