13844 Lead courses

Duration 1 Days 6 CPD hours This course is intended for This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both.ÿCandidates may have knowledge of cloud-based solutions or may be new to Microsoft 365. Overview After completing this course, students will be able to: Describe cloud concepts Describe core Microsoft 365 services and concepts Describe security, compliance, privacy, and trust in Microsoft 365 Describe Microsoft 365 pricing and support This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You?ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support. 1 - Describe cloud computing What is cloud computing Describe the shared responsibility model Define cloud models Describe the consumption-based model 2 - Describe the benefits of using cloud services Describe the benefits of high availability and scalability in the cloud Describe the benefits of reliability and predictability in the cloud Describe the benefits of security and governance in the cloud Describe the benefits of manageability in the cloud 3 - Describe cloud service types Describe Infrastructure as a Service Describe Platform as a Service Describe Software as a Service 4 - What is Microsoft 365? Describe the differences between Office 365 and Microsoft 365 Describe Windows 365 Describe how Microsoft 365 empowers workers in this hybrid world of work Explore Microsoft 365 tenant 5 - Describe productivity solutions of Microsoft 365 Describe the productivity capabilities and benefits of Microsoft 365 Describe Microsoft 365 Apps Describe work management tools in Microsoft 365 Describe additional Microsoft 365 productivity apps 6 - Describe collaboration solutions of Microsoft 365 Describe the collaboration capabilities and benefits of Microsoft 365 Describe how Microsoft Teams promotes collaboration and enhances teamwork Describe the Microsoft Viva apps Describe how Yammer helps communities connect and grow 7 - Describe endpoint modernization, management concepts, and deployment options in Microsoft 365 Describe the endpoint management capabilities of Microsoft 365 Compare the differences of Windows 365 and Azure Virtual Desktop Describe the deployment and release models for Windows-as-a-Service (WaaS) Identify deployment methods and update channels for Microsoft 365 Apps 8 - Describe analytics capabilities of Microsoft 365 Describe the capabilities of Viva Insights Describe the capabilities of the Microsoft 365 admin center and Microsoft 365 user portal Describe the reports available in the Microsoft 365 admin center and other admin centers 9 - Describe the services and identity types of Azure AD Describe Azure Active Directory Describe the available Azure AD editions Describe Azure AD identity types Describe the types of external identities Describe the concept of hybrid identity 10 - Describe the access management capabilities of Azure AD Describe Conditional Access in Azure AD Describe the benefits of Azure AD roles and role-based access control 11 - Describe threat protection with Microsoft 365 Defender Describe Microsoft 365 Defender services Describe Microsoft Defender for Office 365 Describe Microsoft Defender for Endpoint Describe Microsoft Defender for Cloud Apps Describe Microsoft Defender for Identity Describe the Microsoft 365 Defender portal 12 - Describe security capabilities of Microsoft Sentinel Describe how Microsoft Sentinel provides integrated threat management Understand Sentinel costs 13 - Describe the compliance management capabilities in Microsoft Purview Describe the Microsoft Purview compliance portal Describe Compliance Manager Describe use and benefits of compliance score 14 - Describe the Service Trust Portal and privacy at Microsoft Describe the Service Trust Portal Describe Microsoft's privacy principles Describe Microsoft Priva 15 - Describe Microsoft 365 pricing, licensing, and billing options Explore pricing models for Microsoft cloud services Explore the billing and bill management options Explore the available licensing and management options 16 - Describe support offerings for Microsoft 365 services Explore support options for Microsoft 365 services Explain service level agreement (SLAs) concepts Identify how to track the service health status Explore how organizations can share feedback on Microsoft 365 services

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: Develop a clear and consistent process for new business development and lead-generation Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities Develop an engaging telephone voice and manner - and a 'networking personality' Qualify potential opportunities with more accuracy on a consistent basis Prioritise opportunities and manage their time when sourcing new business Discover online sources of leads, contacts and referrals Overcome psychological blocks to cold or warm calling - theirs and the client's Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Make outbound sales or appointment calls with improved confidence, control and results Improve the conversion of calls to appointments by using more effective questions and sales messages Get past gatekeepers and assistants more effectively Make the most of your CRM software and systems 1 Online marketing - what works! Workshop overview and learning objectives Choosing your social media channels LinkedIn for sales and marketing Designing and implementing an effective new business email campaign online Creating a lead-generation strategy online - with case studies Avoiding common mistakes in social media marketing Case study: 'Best practice in social media sales and marketing' Using blogs and video-based marketing (eg, YouTube) New trends and how to keep your finger on the 'social media' pulse Twenty essential websites and online marketing tools 2 Making appointments by telephone Planning the call, telephone techniques, integrating with email and online marketing Developing a clear and consistent process to appointment-making Setting and achieving the right level of telephone activity to achieve your appointment goals Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach Overcoming the most common 'put-offs' to seeing or engaging with you Overcoming psychological blocks to cold or warm calling - yours and the client's Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Making outbound sales or appointment calls with improved confidence, control and results Improving conversion of calls to appointments by using more effective questions and sales messages The five keys to developing an engaging telephone voice and approaching manner 3 Power networking Strategies for networking and B2B referral-based marketing The importance, and different types, of networking How to work a room - preparation and strategy Communication dynamics in networking - the power of the listening networker Assumptions when networking Business networking etiquette Making connections, asking for cards, contact details and referrals, gaining follow-up commitments Building relationships - follow-up and follow-through 4 Developing new leads Strategies for first-time sales calls Gaining rapport and opening first-time and new business sales calls effectively Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal Value message - differentiate your solutions clearly and accurately, with tailored value statements Presenting the right initial USPs, features and benefits and making them relevant and real to the customer Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 Organised persistence - CRM and prospect-tracking Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management Maintaining a good database for maximising new business ROI Developing a contact strategy with different types and levels of contact Analysing your contact base using state-of-the-art software and tools Making the most of your CRM systems and solutions Understanding that your attitude makes a difference when sourcing new business Setting SMART objectives for new business development and lead-generation Practical exercise - setting personal development and business goals Time management tips to improve daily productivity New business pipeline management strategies for peak sales performance 6 Workshop summary and close Practical exercise - developing your new business action plan Review and feedback

One-Day Course 10am - 4pm Updated Jan 2023 (Working Together to Safeguard Children (Jan 2021 Updated) & Keeping Children Safe in Education (2022)) This Course can also be run within your organisation for your staff group at a reduced rate, contact us for a quote or if you have any other questions about this course talk to an adviser now online: Online Live Customer Adviser What is the course about? This course will help you and your staff become familiar with the role and responsibilities of the designated safeguarding lead in your organisation. It will develop both your competence and confidence in carrying out the role of Designated Safeguarding Lead (DSL). Formally known as Level 3

  ISO 37001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Anti-bribery Management System (ABMS) based on ISO 37001 About This Course   During this training course, you will also gain a thorough understanding of the global anti-corruption best practices of Anti-bribery Management Systems and effectively prevent, detect and address bribery before it negatively impacts an organization's reputation and profits.   After mastering all the necessary concepts of Anti-bribery Management Systems, you can sit for the exam and gain "Certified ISO 37001 Lead Implementer' credential. By holding this Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 37001 in an organization.   Learning objectives   Acknowledge the correlation between ISO 37001 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ABMS Learn how to interpret the ISO 37001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ABMS Acquire the expertise to advise an organization in implementing Anti-bribery Management System best practices   Educational approach   This training is based on both theory and best practices used in the implementation of an ABMS Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Prerequisites   A foundational understanding of ISO 37001 and knowledge of implementation principles.  What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Guides CPD Certificate The Exam Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Provided by   This course is Accredited by NACS and Administered by the IECB. Who Should Attend?   Professionals looking to implement and maintain an Anti-Bribery Management System Compliance officers

  Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO 31000 Lead Risk Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully identify, understand and manage a risk process based on ISO 31000. During this training course, you will also gain comprehensive knowledge of the best practices used to implement a Risk Management framework that provides the foundation for designing, implementing, monitoring, reviewing and continually improving a Risk Management process in an organization. About This Course   After mastering all the necessary concepts of Risk Management, you can sit for the exam and gain "Certified ISO 31000 Lead Risk Manager' credential. By holding this Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage a risk process in an organization.   Learning principles;   Acknowledge the correlation between ISO 31000, IEC/ISO 31010 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used to manage risk within an organization Learn how to interpret the ISO 31000 principles and guidelines in the specific context of an organization Learn how to establish an effective risk communication plan and a risk recording and reporting process Acquire the expertise to support an organization to effectively manage and monitor risk based on best practices Prerequisites   A fundamental understanding of ISO 31000 and comprehensive knowledge of Risk Management. What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Materials CPD Certificate The Exam Who Should Attend?   Managers or consultants seeking to master their skills to support an organization during the implementation of an organization-wide Risk Management framework and process based on the principles and recommendations of ISO 31000 Professionals responsible for the creation and protection of value in organizations through effective management of risks Expert advisors seeking to gain comprehensive knowledge of the key concepts, processes and strategies of Risk Management Risk Management team members Our Guarantee     We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment   The exam consists of a 12 question essay type format, to be completed within 150 minutes and a pass mark of 70% Exam results are provided within 24 hours. Provided by   This course is Accredited by NACS and Administered by the IECB.

The “ISO 22301:2019 Lead Implementer ” course provides comprehensive training in the ISO 22301:2019 standard and all its requirements from the Implementer ’s point of view, as well as basic skills necessary to execute the requirements. It’s a practical-oriented training that should be considered “a must” for every ISO 22301:2019 Implementer. This intensive course is specifically designed to participants to serve as ISO 22301:2019 Lead Implementers.

  ISO 14001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Environmental Management System (EMS) based on ISO 14001. About This Course   During this training course, you will also gain a thorough understanding of the best practices of Environmental Management Systems, consequently reducing an organization's negative environmental impacts and improving its overall performance and efficiency. After mastering all the necessary concepts of Environmental Management Systems, you can sit for the exam and gain "Certified ISO 14001 Lead Implementer' Certification. By holding this Certification, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 14001 in an organization. Learning objectives   Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of an EMS Learn how to interpret the ISO 14001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an EMS Acquire the expertise to advise an organization in implementing Environmental Management System best practices Educational approach   This training is based on both theory and best practices used in the implementation of an EMS Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Prerequisites   A fundamental understating of ISO 14001 and comprehensive knowledge of implementation principles.  Who Should Attend?   Managers or consultants involved in Environmental Management Expert advisors seeking to master the implementation of an Environmental Management System Individuals responsible for maintaining conformance with EMS requirements EMS team members What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides CPD Certificate The Exam Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success. Provided by   This course is Accredited by NACS and Administered by the IECB.

This one day silver bangle making course lead by jeweller Kirsten Hendrich will introduce you skills and techniques required to design and make your own silver sterling bangles. You will learn how to size bangles, how to solder, texture the metal, cut out a charm, and also polish your designs. You will be provided with all the silver required to make two stacking bangles and a charm to accompany them. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. WHEN: Sunday 8th December 10-5pm WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Amy Hubbard WHAT DOES THE DAY INVOLVE? This one day silver bangle making course will introduce you to the skills and techniques required to design and make your own silver sterling bangles. You will learn how to size bangles, how to solder, texture the metal, cut out a charm, and also polish your designs. You will be provided with all the silver required to make two stacking bangles and a charm to accompany them. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. EXPERIENCE REQUIRED: None, all abilities are welcomed. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 7 WHAT IS INCLUDED? – All tools and consumables are supplied – Light refreshments are provided The cost of this course includes materials. You will be given: Two lengths 21cm of 2 mm silver sterling round wire 10 cm of 1.2mm silver round wire 3 cm x 3 cm 0.8mm silver sheet We stock some silver, so should you wish to make additional bangles or thicker bangles, you can purchase additional silver on the day for your designs. WHAT TO BRING: For safety reasons, at each session closed in shoes must be worn and long hair tied back, we also suggest wearing old clothes. We will provide light refreshments however you might want to bring some lunch. We have a fridge, microwave and kettle in the workshop. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

This Course is the DSL Course delivered via Zoom (it is the same as the face to face course but delivered via video conferencing and will be no more than 15 people at one time. There will be a training consultant taking delegates through the course and available to answer any questions throughout the course. This course will help you and you become familiar with the role and responsibilities of the designated safeguarding lead in your organisation. It will develop both your competence and confidence in carrying out the role of Designated Safeguarding Lead (DSL). Formally known as Level 3.

  ISO 45001 is the first global Occupational Health and Safety Management System standard that replaces OHSAS 18001. The ISO 45001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Occupational Health and Safety Management System (OH&S MS) based on ISO 45001. About This Course   During this training course, you will also gain a thorough understanding of the best practices of an OH&S MS and be able to apply them to continually improve the organization's OH&S performance and ensure the well-being of employees by providing a safe and healthy workplace.   After mastering all the necessary concepts of Occupational Health and Safety Management Systems, you can sit for the exam and gain the "Certified ISO 45001 Lead Implementer' credential. By holding this Certificate, you will be able to demonstrate that you have the practical skills and professional knowledge to implement ISO 45001 in an organization.   Learning objectives   Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of an OH&S management system Learn how to interpret the ISO 45001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an OH&S management system Acquire the expertise to advise an organization in implementing OH&S management system best practices   Educational approach   This training is based on both theory and best practices used in the implementation of an OH&S MS Lecture sessions are illustrated with questions and examples that help translate theory into practice Practical exercises include examples and discussions Practice tests are similar to the Certification Exam Prerequisites   A foundational understanding of ISO 45001 and knowledge of implementation principles. Who Should Attend?   Managers or consultants involved and concerned with Occupational Health and Safety Management Expert advisors seeking to master the implementation of an Occupational Health and Safety Management System Individuals responsible for maintaining conformance with OH&S MS requirements OH&S MS team members What's Included?   Refreshments & Lunch * Course Slide Deck Official Study Guides Official Exam Q&A The Exam   * Classroom courses only   Accreditation Assessment   Course delegates will sit a combination of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. Overall pass mark is 70%, to be completed within the 150 minute time window. Provided by   This course is Accredited by NACS and Administered by the IECB.